The Good Feet Store
Reviews and Complaints

My feet have problems which are aggravated by these inserts to the point where I cannot wear them under any circumstances. I am not interested in making my walking worse by using these inserts. I called Customer Service who gave me the runaround about NO REFUNDS and deal with the store directly. The store tries to fit new plastic but my feet problems are not resolved. For $2,000.00 you receive six pieces of plastic and six foam inserts (three for each foot). This is $166.66 per piece. Do some shopping around and do not support this enterprise.

The product caused extreme pain in my feet, hips, knees. I tried to return the product. They said I could only receive store credit for $1588.95. I do not wish to purchase socks, sneakers, shoes or foot massagers for that amount. I was only offered three plans and this was was the cheapest. After reviewing the website, it states that inserts cost approximately $500. I was given a hard sell and now they refuse to give me my money back

Be upfront with the cost! and be honest. If you yourself believe in your product then offer an honest refund policy and not just a worthless store credit. Your product not only did NOTHING you claimed it would, it caused worse problems that required discontinuing use of the product all together. Wish there was less than a one star rating.

Sophisticated Scam

The price is outrageous for what you get. You get 3 pairs of shoe inserts for approximately $1275. 1 pair is a Strengthener, 1 pair Maintainer, and 1 pair a relaxer. They are all plastic inserts. After wearing the Strengthener for about 5 minutes I had back pain and shoulder pain. I immediately removed the insert. I ended up making 2 visits to a Chiropractor for adjustments to relieve the pain. Also, since there is only one pair of each you are constantly moving the inserts of one shoe to another. I would advise anyone from going to a Good Feet store. When you first enter and ask the price, they tell you $425.00. It’s not until they spent a half hour with you and you are about to check out that they tell you the $425 is for 1 of the three pairs of inserts you need.

I fell prey to the ads they run on the local radio station in St Louis (MO), coupled with the increasing foot pain I was experiencing. I wish I'd read the online reviews first, or I never would have set foot in the place. Their sales people are definitely well trained in manipulative sales techniques to take advantage of customers. I spent $2200 (that was the CHEAPEST package) for 4 pairs of plastic insert. I followed the instructions on which one to wear when, and by the third day I was in so much pain I could barely walk. It was worse than I'd ever had before going into GFS. I stopped wearing them. On top of that most of my shoes were too tight with the inserts and the footpad inserted, causing additional pain.

It's an hour drive each way for me, so there was no way I was going to be able to get back there quickly and they never told me about a 5-day policy for exchange. So my HSA has been depleted by almost $2300 for eight worthless pieces of plastic.

The corporate offices give you a call to "thank you for being a customer" but when you have a complaint, expect crickets. If there's a class action suit against them, please consider me interested in participating.

I purchased 3 sets of inserts on March 15, 2023, after being told the inserts would solve my Achilles tendon problem. I have pain in the area of my right Achilles tendon. $1,500 is a lot of money but I was willing to pay that to be rid of my problem. I used the inserts for 6 days. Each day my condition worsened. I finally called the store, in Sarasota, FL, and told the salesman the inserts made the problem worse. He told me to come in as we have many options. I asked if he knew exactly what to do to solve my problem. He said this is a process. I replied he told me he could solve my problem. The fact is he cannot. His "process" was to just trying different inserts hoping my condition would improve. I returned all the inserts to the store.

I didn't like the Classic W457 for the day one when the sales associate Mitchell. tried so hard telling me I need this because it will help me.

we got understand sales pursuing is one of the beigest mistakes any company can teach their staff do and the sale person Mitchell Waage was one of them.

I told him I will give it try couldn't stand wearing that not even for 1 hours he said I should do.

I called back three days later and talked to the store manger he was nice said come back we will work with you.

I went back three days later the same associate, Mitchell Waage was there again by himself.

told him I can't and will not able to be comfortable to wear that one but like the other stuff I got.

He got extremely mad and start telling me the client you are not listening to me I am tiring to help you. WOW never heard that P S I was in leadership in banking business and if I ever would say that or my stuff did say that to client, we will not been in business.

I just want my money back for that one like the others. I spend over 1250.00

and still will pay over 800. oo lots money so as a client if I don't or can't wear something I should not stack paying 449.00 which is lot's money right?

Thank you.

I was charged $1500 for these when my insurance actually covers orthotics. I also went on a cruise and they had the same orthotics for $199. I called the store to complain. They said they are not the same - only on name and that their products were superior. I tried to take them back - was told no refunds. They argued with me telling me they work. I told them they didn’t and that I needed to get a different product so insurance covered it. They didn’t care that the product didn’t work nor about the price issue. This feels like a scam or at least bad business practices.

On December 27, 2022, I went to the Good Feet store on my doctor’s recommendation, because of a pain in the side of my left foot. I purchased an Essential Bundle for $1,349.85, plus sales tax of $81.00. For that, I received some analysis from a sales person, with no evidence of a medical background, three sets of arch supporters of varying degrees ($400.00 each), and three sets of foam cushions ($149.85). I carefully followed the procedure to acclimate my feet to the support inserts. After six weeks, I found no improvement, and I developed pain in my ankles. Ten days ago, I stopped using the inserts. The ankle pain has diminished, and the foot pain remains the same as before.

I tried to return the “bundle” only to find that the only possibility was store credit. The “therapy” has been unsuccessful, and I have no desire to use the product. The only alternative might be to buy their shoes for the rest of my life, but I am 76 years old and have plenty of shoes.

Why isn’t a refund available?

I went to the Leesburg, VA good feet store for the free foot analysis on January 31, 2023. The associate listened to my concerns, then measured my balance and other items. She took an imprint of both my feet and disappeared to a back room. She came out with a box that had three pairs of plastic foot inserts. She had me try each one, then walk around. She then went into her sales pitch and I told her I couldn't afford it. She left and told an associate who came back to have me apply for care credit. I was declined on the spot... That should have been a sign.

Then he mentioned something called Snap, which is a rent to own service. I came to find out later they deduct $300 a month from my account for their fee... Or I could do it weekly. I contacted the company and said, please cancel the service, I can't afford it. Supposedly they are helping me. I got ready to return them and noticed the fine print says unreturnable... So now I'm out over $1000... If only I read these reviews before.
I read something about a lawsuit... I'd like to participate

12/29/2022 I was fitted for insoles and their shoes. I was diagnosed with Mortons Neuroma. Yes, she pressed me into buying the product. Yes, for the first 10 min of walking in them felt great. She explained to me I'll be running and jumping with No hurt. She explain very well and clearly, I had a 90-day trial. I was very unpleased about the price, but she pursued on saying I had a 90-day trial. So, I paid 1764.48 for shoes, and 3 inserts. When I went to work the next day, they hurt my feet worse, and I cried. I never used all 3 inserts. They are still in plastic and in the box. I called the sales lady up and she advise me to bring them back and see what she could do. My drive is over 2 hours 1-way. I get there, and she says: I told you All Sales are Final. I saw another salesperson smirking, laughing out of the corner of my eye, I replied: Yes, but you also said I had a 90-day trial if I didn't like them to bring them back. I waited and of course, nothing was done. I have never been very disgusted or treated like crap after paying all my money to them. I walked out and made that 2-hour drive home.

I went into this store in desperation because my feet were killing me. I could barely walk and still can't walk very well and I'm always limping which also makes my back pain worse. The lady in the store measured my feet and got me 4 pairs of inserts to wear. They immediately made my limp disappear and she kept repeating this over and over again. I was convinced it magically fixed my pain and I was so emotional that when she told me the price I cried for a bit. Then she said there was this wonderful payment plan I could get on so I could afford it. I was still hesitant because Holy crap that's a lot of money ($2100). But she just kept telling me how obviously it's working since I wasn't limping anymore.

Two weeks passed and my pain got worse than it was when I first went into the store. I was able to go in and get two of my inserts readjusted. I told this different lady that all of them were making my feet hurt and she seemed too busy with another customer to listen to me. She also told me that maybe I should just wear only the strengthener inserts from now on (so why did your coworker tell me I needed 3 other pairs?!)

They have an absolute no refunds policy so all I can do is go back to get them switched. It's been another week and I just feel like an idiot for wasting my money. I was desperate for the pain to go away and the worker there took advantage of that, I can't even remember how many times she literally told me "see, you feel so much better now".

My sleep is now being affected by the pain and I just wish I went to a doctor before I went here, it would have been a lot cheaper and probably would have actually helped but now I'm not sure if I can afford to see a podiatrist.

It's a big purchase and I feel like they should have let me make up my own mind about if it was actually helping or not instead of goading me into purchasing. Even when buying a car I've never been pushed so hard to buy something by a long shot.

Also the receipt doesn't even tell me how to pay the bill. So I think I'm screwed.

We went to the good feed store on Sunday November 6th. It was basically for my husband cause he suffers from severe pain in his sciatica and lower back and his foot started having pain. The guy in talk to my daughter in to doing her but print also when he found out she was a runner. I refused. He talked them into buying the 3 step system which came to $2890.30. He said that if there was any problems to come back. We called an hour and a 1/2 later. Tell them that it wasn't gonna work because it was causing pain for both of them that they didn't really have before. He said there's no refund I called California their corporate office. Tell me I should get a call by Wednesday well today's Wednesday so far no call we will see. My husband can't wear it he gets excruciating burning and that shouldn't be and my daughter can't wear it. Cause after we bought and he said you can't wear it for running. They don't tell you the price they didn't give an option of just buying one insert and trying it. They are dishonest and they already have an investigation going on I wish I would have known that before. We want our money back my husband couldn't go and have surgery and pay less than this money. This is disgusting and they prey on people's pain. And the receipt doesn't say anything about no refund.

Purchased the package of 3 inserts and the bundle that went with it.

Tried for a few months, but in the long run, my body felt worse. I tried a set of inserts a few years ago from The Good Feet Store, and they didn't work, so I took them back in hopes for better results this time around.

I tried taking them back today (beyond the "60" day period that I am very aware of) and they were no help. Waited for 15 minutes in the lobby to get a response that since it's past the 60 days, they would be happy to re-size me (not for a third time - no thanks) or possibly give me store credit. What would I do with $1500 at a store like this.

In addition, the dirty looks I got from the entire staff was "over the top". How dare me not being satisfied! I could have made a scene in the store with the other folks purchasing, but that's not me.

I really would like to return the orthotics and any other "unopened" products I was given. I do understand that I might lose a little due to the "restocking" charge.

Thanks for any help or feedback you could give.

Went to Silverdale WA good feet store out of desperation for my wife s back pain issue.

After spending 30 minutes with sales person, and walking on their stupid foot imprint paper, she assured us that their system would retrain our bodies to eliminate the wife's pain and correct the foot placement problem that I had, that was news to me.

Next comes the foot measurement, she said my current shoes were a size and a half to small, requiring both my wife and I to get new shoes from them.

After going to the back room to get the correct systems, she reappeared with shoes, compression socks, foam pads and the infamous arch support systems.

All told, we were charged $3100.00 for the package.

After 4 days of using the product as directed, my wife is in excruciating back pain and I now have lower back pain.

The no refund company policy is BS, especially since that was not brought up in till after transaction was finalized. I feel their sales techniques are predatory in

nature and the good feet store needs to be investigated.

They say I'm making a good investment, that should have been a red flag on the price tag ! I have to go out of my way to make sure they fit properly on all my shoes or get bigger shoe size for all my shoes. As it is already paid ALLOT for the "system" and be told how to live my life which is to be patient and figure out what works best for me after I spent over an hour for them to measure my feet and take blue prints and have me walk up and down the store to see how I walk ! :( . Aggrevating and frustrating for someone working 2 jobs on their feet all day and desperate for pain relief for some person to give me the stank eye like I'm lying about the insoles hurting my feet more than helping and then for her to tell me that I HAVE TO BE PATIENT ! No refunds and that was not explained to me at the beginning of the appointment, they sneakily don't tell you this on purpose until after they ring you up or try to return them. Not only that they ask you if you want the insole covers but dont mention its an extra cost. I would assume there would not be a charge since they tell you to take off the original insole from your shoe to make sure their arch support fits comfortably ! oy vey ! They upsell you a system like you have no choice to just try one , you have to get all 3 to make sure the support works ! so they charge you allot of money seperately for a plastic thing in your shoe and it wont work unless you have patience and buy 3 , you cant just buy one because it wont work. So they also sell shoes to buy if your shoes no longer fit with their arch support , so I am forced to pay for something that was not explained in full detail how the system works to begin with. Oh and even after explaining to them that I dont have the time due to 2 jobs and its hard to even have free time to do laundry , I have more than enough time in 90 days to adjust and make sure their product fits. I thought you were the Good Feet Store not a time management life coach. If you are so confident in your product that it works then why dont you have a refund policy , only exchange or gift card. Pretty sketch there. I also dont appreciate getting the stank eye from your sales rep about how to runmy life and not believing that my feet hurt with your product and trying to make me look like the [censored] for not having the patience or the knowledge on how to measure or fit my feet in shoes I already own. Your best reply to give your sales rep is to tell your customers to buy all new shoes ! that means your product isnt as good and your selling it to be and that is misleading and down right fraud. My feet should burn or feel crowded if I am already taking out the original insole from the shoe. plus I have to put the velcro thingy's in them (which adds more inches into an already tight shoe) and your telling me I Have TO BE PATIENT to have my shoe, my foot and my pain to adjust to your insole ! Of course I don't have the patience, you sell your product as if I get immediate relief from inserting it that same day ! I don't have the patience when I'm constantly in pain, and I DONT HAVE THE PATIENCE NOR THE TIME OR MONEY to cater around YOUR TIME SCHEDULE TO BE PATIENT TO YOUR PRODUCT that you sell as the answer to all my feet and posture problems! I WANT A REFUND ! , you need better training with your sales reps attitudes AND you need to be clear to all your customers as to how the system works from the get go and explain , first thing that there are no refunds if you continue with that policy. With the advances in technology I don't see how you dont already have an insole that is more affordable and able to fit in every shoe AND no need to buy 3 different types of insoles .

Went to store in Henderson Nevada on 8/12/22. I was having problems being on my feet all day working since my previous job for 21 yrs. with attorneys was a sitting job. She said I had flat feet and was fitted with arch support. I was surprised at the price for $920 for them but I was wanting some relieve. I should have used better judgement. I was never told no returns or refunds when she rung me out and didn't know that till I got in car and look at the receipt or I wouldn't have definitely bought them even if I thought it would help and was told she would text me in 5 days which never happened. Also was charged for 2 liners to put in the shoes. After 5 days of trying them they are now sitting in my drawer since I can't wear them it hurts my arches and my feet were burning like on fire. I only had issue on 1 foot now I have issue with other foot using them. Very dissatisfy with this product! Total price for everything was $918.