The Good Feet Store
Reviews and Complaints

This isn’t a complaint per se, more just a warning to those considering Good Feet orthotics. I am 58, in good health, not overweight, etc. If you are looking for custom, corrective orthotics, you won’t get out of a Good Feet store under $1000. Although they have hundreds of different orthotic inserts, they aren’t truly “custom” for you, rather they are the best fit for your particular shoe size and foot shape that they can offer. I should have gone back to my podiatrist and asked about custom orthotics before I committed to Good Feet, but now that I have, I’m stuck because of their No Return policy.

Worst experience ever! I am now in a lot of pain in my foot from the shoe that is too small that the salesman suggested. The salesman measures my foot which according to them I was a size 8. My whole freakin life I have never worn a size 8 and told him that I am an 8.5 shoe size. Well the salesman recommended the size 8 and saw the shoe in me and said it was a good fit. What a HUGE mistake that was as now I am icing my right foot and it is difficult to put weight on my foot it feels bruised. Horrific and I want my money back. Either that or I will link walk my way in your store and show everyone what this scam does to your feet! Whatever you do DO NOT go into this store or you will regret it.

I went into a GFS in Tukwila, Wa. only because a friend purchased a 100.00 dollar gift certificate there, not aware of GFS outrageous price point on their orthotic system. I went in to check it out and got a wham-bam sales pitch that went on for an hour. Very convincing but also quite misleading. After speaking to a foot and knee doctor later, it was explained to me that selecting an orthotic off the shelf in a back store room will not solve the problems of the majority of patients with more severe issues. A pre molded factory cookie cutter piece never replaces a professionally done, molded to your own foot, orthotic. And, you don't need more than one pair along with some really good arch support insoles to wear around the house when relaxing. AND follow up is everything.

At the GFS I was talked into buying 3 pairs of orthotics with their system along w/ 3 pairs of "activator insoles". (By the way, you pay for the insoles AND the little pieces of plastic on the toe each separately; 30.00 for each insole and 30.00 separate charge for the little piece of plastic which in my opinion does nothing to compliment the arch support). I was never told that there was any other option i.e. buying one orthotic to see if it worked. There was no

explanation about the little piece of plastic on the insole costing a total of 90.00 separate charge outside of insole cost. (If you wash the insole, these little pieces fall off BTW). When I saw the total charge which was given to me at the end once everything was rung up, I almost fainted. Then I was told "NO REFUNDS and NO RETURNS". I should have walked out and that's on me, but walking out on a "really nice person" who just spent an hour convincing me of the magic of GFS product was too rude even for me.

I tried them, the large orthotic is painful and not comfortable to walk on. The other two do nothing for me. How can you possibly tell walking a 20 foot runway in the store if an orthotic off the shelf is really going to help. I was not given the opportunity to try the other 2 in the set. Further, the sales person assured me they would be following up in 2 weeks to see how I was doing. Made sure they had my correct phone number. NOT. Never have heard from them since plopping down the bottom line - big time purchase. Ca-ching.

Issue: I feel mislead; the price should have been disclosed upfront; any and all options if there were any should have been discussed upfront; no refunds or returns should have been discussed up front; GFS sales person made it a point several times to say the Foot and Knee Doctors don't do for you what the GFS does (as I did at one point discuss getting a second opinion from a real Doctor); there was no explanation about how the sales person was selecting the arch supports they were - clinically based methodology? All in all I feel very ripped off. The supports are sitting in their box to this day as I cannot use them. And let's get real. A thirty day exchange policy when you are not going to know if there is a break-in period for the higher arch support. C'mon. I only saw the exchange policy just now when I was looking up GFS complaints or lawsuits. Not told about this in store and now it's too late, even if there is an exchange policy at all on arch system. I think that must just be for shoes. I should have purchased a pair of shoes w/ my 100.00 dollar gift certificate. I at least could have used them.

i would like a refund of my purchases..

just yesterday i was in the store for an hour.. i believe i was so caught up in the moment that i didn’t really think about how much money i was spending .. and then today find that i cannot get a refund?

i was told there is a 30-day guarantee… trial period ?

i wore the thin ones whole shopping and no relief…

i have nothing in writing stating that there are no refunds

This is definitely false advertising or being deceived…

that is no way to run a business!

I went to the goodfeet store in Portage Michigan on westnedge Ave.
I was looking for replacements for arch supports because I had some in the past that worked. The year prior I had surgery for hammer toe. The salesperson told me they use a three step system, trainer strengthener
supports, relaxation supports, and maintainer supports. The total cost including some insoles was 1498.00! The strengtheners I wanted to keep but at a cost of 400.00 it still was hard to fathom. The other two sets were THIN plastic that looked like they cost 50 cents to make using Injection molding.
I was told to try them and if they didn't work out I could return and see what options I had.
This place is a total RIP OFF. You have to be rich to not be shocked by the unreal costs. I read there was a class action law suit against them and I would file another as you can not return anything!

I was pressured into signing a contract without knowing the final price.
The arch supports do not work as advertised.

Purchased supports from Jason who is now fired.
Turns out that I probably did not need the supports at all
Purchased a pair for both my husband and myself as well as
two pair of Brooks tennis shoes which I do like a lot.
Spoke with manager Mike from The Villages store today [protected])
and he didn't give me much home of helping me out.
NO refunds because they are "medical grade"
Will go see him next Sunday

I went to Torrance store because i have pain on my legs and i asked them if there arch support would help ? They said yes . I agreed to buy it and used it for 2 weeks now. Still nothing different.
I want my $500 back but they said it's not refundable.
Help me please. I'm a student doing part time jobs as delivery and earn $250 a week .
What can i do ? feels like i've been scammed.

I was having with my feet arch, the sales person came to the conclusion after examine that the strengthener would be able to alleviate my arch issues, but instead it got my feet tired, aching, and very painful. And in less than 20 minutes I had to remove them, my feet was actually turning inward, and hurt all that night, I told my diabetic dr. about these issues, he said removing them was the best action, that was not the best move, being a diabetic patient. $160.45 for less than 20 minutes was too much, and ended with more pain and feet turning inward because of the strengthener w459. I purchased them a few months ago, only used for less than 20 minutes. Never be fooled again. Dissatisfied 😒

I went to the good feet store in Ontario Ca. on 2/25/21 They never once tell you how much the bill will be till you get your credit card receipt an it was $1500.00. And you never told that if they don't do what they tell you that you can't get your money back. I wore them for three weeks but never could go more than 1 hour a day with the first support and buy the end of the day with the maintenance support I was in so much pain I could hardly walk. When I would call them I was told to keep wearing them because they were the right supports for my feet or I could come back but would have to pay more if they had to change to a different support. This company takes advantage of people.

On [protected] I visited the Good Feet Store in Reno, NV and purchased some products. I explained to the salesperson that I was a only visiting the Reno area and was hesitant to purchase anything so far from home. He repeatedly told me that there were some one hundred plus Good Feet stores and the exchange and store credit were good anywhere in the United States.

Unfortunately the Good Feet products did not work for me. As I was leaving Reno, I returned the products to the Reno store. On 9-9-2011, around 2 o’clock, I returned to the Good Feet store in Reno. As I entered the woman working at the desk, asked me to wait as she was on the telephone. I overheard a rather loud and strained telephone call. Apparently a female customer had come into the Reno store, just before I arrived, to return some products from a Good Feet from a store in Las Vegas, and to use her store credit. That customer was under the impression that she could have a store credit / exchange at any Good Feet store in the US. From what I heard, the customer was so upset that she left the products, with her name and telephone number, and walked out of the store. It sounded like the woman working in the Reno store that day was talking on the telephone to someone at Good Feet headquarters, and explaining her frustration about not knowing how to handle the situation that occurred just before I arrived.

I did not make the woman working that day in the store in Reno any happier than the previous customer, as I walked in expecting a store credit to be used in at a San Francisco Bay area store (anywhere in the US as I had been promised upon purchasing the products). I told the woman working at the store that day that I had been told exactly the same thing: i.e. that the store credit was good at any of some one hundred plus stores nationwide.

I now have a $540 gift card that I am told is good only at the Reno store. As I spend maybe six days a year in Reno, and some years I am not in Reno at all, this card is worthless to me. I was lead to believe (told emphatically actually) that the credit was good in any store, and I am apparently not the only customer to be given that misinformation. Your records likely show the call from the Reno store to someone Good Feet on 9-9-2011, reflecting the customer from Las Vegas expecting to use her credit in Reno.

Before I made the purchase in the Reno store, under the impression that the credit was good nationwide, I asked the salesperson looked up the stores to see if there was one near me. I was told there was a store in Pleasanton Hill, CA.

I was told that the plastic inserts had a lifetime warranty. After leaving the store I found the 6-month limited warranty. I went back into the store and the salesperson that the warranty didn’t mean anything and said that I could come in whenever and wherever I needed.

I would like to add that I was given many reasons to buy the Good Feet products [protected]. One among many, I was told by the salesman that he was able to walk in his flip-flops with the “relaxers” across Reno to home (about 6 miles) without a problem. I found this to be a pretty compelling reason to buy the Good Feet products. I was told I could us them in any shoes; and on and on with promises of comfort that were untrue. Ironically, I had come into the store to by shoes (not inserts). My feet didn’t hurt before I tried Good Feet products (I have ankle problems). But, my feet did hurt after the few days I tried to use the plastic inserts, and my ankle became problematic once again.

As my feet now did hurt, I went to a pedorthist for advice and he shared with me that the salespeople at Good Feet have a lot of sales training but have little to no training in the biomechanics of the feet. He measured my feet for shoes and said the recommended shoe size from the Good Feet store salesperson was incorrect. (I am glad I did not buy shoes as well as inserts.) Now, wanting to clarify the situation, I went to a second pedorthist and was told the same thing. I had been a victim of a sales pitch, and not even gotten my feet measured properly for a shoe size. The salesperson I encountered in Reno certainly presented himself as an expert in feet and footwear. I have a mild case of “hammertoes” (according to a podiatrist seen some time ago). When I shared this with the salesman he was adamant that I did not have that condition and showed me a rather grotesque model of an advanced case of “hammertoes”. So I am left wondering why is a salesman prescribing orthotics unless he has training in foot biomechanics?

I have tried to work this out with the store. They do not respond to my letters. I filed a complaint with the Reno BBB and the Good Feet Store simply didn’t respond so BBB closed the case. I wrote the Good Feet Customer Service in Carlsbad CA. Again no response. .

would stay away from Good Feet Stores. I was given a great deal misleading and erroneous information, from store locations, to transferability to shoe size measurement, in addition to being told that I did not have a condition previously diagnosed.

The Good Feet Store
6629 S Virginia St. Reno, NV 89511
[protected] | www.goodfeet.com