Tractor Supply’s earns a 1.2-star rating from 113 reviews, showing that the majority of rural lifestyle enthusiasts are dissatisfied with purchases and services.
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Buyer Beware!!!
I ordered a compressor for my husband for Christmas. And not a small one.. Bought the 60 gallon Dewalt. For which I saved up for 6 months. First time order it got canceled after payment had already went through. Second one I ordered was suppose to be sent to house, The representative was nice enough to wave shipping fees., When it arrived it had been sent to store for pick up. I was just glad it made it before Christmas. Got it home, which wasn't easy. It's hundreds of pounds. If you know about large compressors (which I dont) they don't come with the wiring, regulators ect. So my husband (who was thrilled to get it). We went and bought all the pipe, wiring, and accessories (a few hundred dollars) needed to make it work. Then he spent a couple hours wiring and plumbing it. With all that done he flips it on. It immediately starts leaking where tank and metal air tube connect. And not small leak, air gushing out.I call representative was nice but explains sence it was picked up from store (which keep in mind , not suppose to go to store) it must be returned to store. And new one will have to be picked up there. So because my husband so happy bout it, I did return old one and pick up new one at store) Get that one home. Do a repeat on wiring, plumbing ect. Turn it on, it last about 30 minutes. And sparks start coming from motor area. The pressure switch literally caught fire and burned up. So once again I call. Same story I can have another but must be returned. And then preceed to try to sell me different more expensive compressor. Which by the way, you should resd the reviews before buying any compressor from TSC. By this point my husband has left town for work (he was off for holidays) He works out of town and holidays over. This is like 400 lbs,that they want me to just throw in my truck and take back to store. Now they have sold me 3 $1000 compressors which were either damaged or didn't get sent. I have picked up 2 and returned 2 to store 45 minutes one way to store. I requested they come pick up. And refund, since none of this was my fault. I was told the Tracor Supply had no way to pick up. Now that is ridiculous, they are in the business of selling larger farm and trailer equipment. But they have no ability to pick up the 2nd faulty compressor they have sold me. And until I return to store they will not refund my money. BUYER BEWARE. And this not representative that answers phone, this is upper management that does not care about making right on wrongs they caused for their customer. SATISFACTION DEFINITELY NOT .GUARANTEED!
Recommendation: DONT BUY PRODUCTS FROM TSC UNLESS YOU WILLING TO DO THE WORK IF SOMETHING GOES WRONG. YOU WILL BE LEFT HUNG OUT TO DRY
Tractor Supply Complaints 112
Management
My name is Kelly Dougal. My son Damon Dougal was employed with tractor supply in Hanover township pa. Last week I was in the store and witnessed a manager talking to an employee in an inappropriate manner within ear shot of customers so I sent in a complaint about it via email. I listed my maiden name and actually my parents address on the complaint to...
Read full review of Tractor SupplyRN 40lb Black Oil Sunflower Seed
2 bags were full of? Powder dusty dirt looking mixed with sunflower seeds.
Purchase was on 10 nov 2023 @ 11:12 am.
Store 1179.
Bottom line bag of sunflower seeds was half full of a powder that was not sunflowers... Nasty powder stuff.
I paid for sunflower seeds... Not a mystery powder.
Powder was so light it was flying in the air onto my face... What was that nasty stuff going on my face into my sinus.
I have photos I could e-mail you.
Claimed loss: 2 bags at $20.99 plus tax ???
Desired outcome: Replace sunflower seeds.Challenge is how will I know bags are not full of mystery dirt???Could NOT download photos.
customer service
Went into your store 10 minutes before closing. There were people in the store still shopping. I told the employee at the register that i had a return. She got on her walkie and told the person she had a return. After her having to ask 3 to 4 times the person finally responded. The employee then told me that they couldn't do the return. They were closing and the computer was shut down. If the computer was shut down how was they going to check the people out that was in the line behind me. I was so upset I said you are kidding me right and she said no. I walked out.
I shop your store every week to get my animals food. I have to get my dogs food there, witch they never have. I have had to go to multiple stores in surrounding counties to get.
The service in this store has went down hill the last 6 months. I know it is hard to get people to work. But we are there to spend our money on our animals in your store. The least we can get is people that do what they get paid to do.
Claimed loss: time
Desired outcome: The women that wouldn't do her job, time off to think about what her job is. Serving customers!!!!!!!!!!!!!!!
Is Tractor Supply Legit?
Tractor Supply earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Tractorsupply.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Tractor Supply and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Tractor Supply has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 112 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Tractor Supply protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Tractor Supply. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
TSC Store in Smithville Tn 37166
The local TSC store in Smithville Tn is renting space to food trucks that come into our community. These trucks don't contribute to our local community as they take their profits and tax collections to their home location. This is detrimental to our small restaurants and gives these trucks an unfair advantage over our local restaurants. I for one will not patronize TSC as long as they continue this practice. I will also bring this up at the next meeting of our local small business association. Plese put an Immediate stop to this practice of undermining our local small business.
Desired outcome: IMMEDIATE STOP TO RENTING SPACE TO MOBILE FOOD VENDORS!
Very poor and ignorant treatment by personnel without a clue about coupons!
253 Indian River Rd Orange, CT 06477 store 2123 I was treated very poorly at the above store on 10 08 23 and as a regular customer to be accused of creating and printing fraudulent Nutrena coupons by two employees that insisted they were printed (as if that was definitive proof of being fake) and all the same when clearly they were manufacturers coupon...
Read full review of Tractor SupplyToro lawn mower bought 2 months ago
i bought a toro push mower at the ardmore okla location on my tractor supply credit card at a price of 500 ive had since june or july that now wont start. when i went to location where i bought it and talked to store manager he told me i would have to contact toro. i would think that you would stand behind products you sell. but according to the store manager you dont. ive used mower twice. if you cant stand behind what you sell then i will no longer do business with your company and i will tell all on social media what kind of company that tractor supply is.
Desired outcome: replace or repair that simple
Complaint about the safety of the store
On September 19, 2023 I was at my local Tractor Supply store. I was looking around in the clothes section, I walked by a medal shelf and I caught my ankle on it and it severely cut it, I was bleeding every where. My boyfriend went and found a employee and asked for a bandaide. We got the bandaide, but I was never asked if I was alright. Your company should...
Read full review of Tractor SupplyTSC 40 lb. Pine Pellet Bedding
I have been buying your Pine pellet bedding for several years with great results, but lately the 40-pound bags I have purchased from your ALPENA, MI. TSC STORE. THEY DO NOT HAVE THE SAME PINE SCENT AS BEFORE AND DOES NOT WORK WELL AT ALL ON URINE ODORS. I AM VERY DISAPPOINTED WITH YOUR PRESENT PINE PELLET BEDDING! WHAT DID YOUR CURRENT MAUFACTURE DO TO THIS PRODUCT? I AM HAVING TO CHANGE COMPANIES BECAUSE YOUR PRODUCT IS SO SUB STANDARD. PLEASE FIX THIS PRODUCT SO IT WORKS LIKE IT DID ORIGINALLY SO I CAN BUT IT AGAIN. THANK YOU AND HAVE A NICE DAY. WD CULHAM
Desired outcome: Produce the Pine Pellets back to original quality!.
Salt blocks
We have a small farm in south east KY. We also sell feed out of our farm we make for the past 3 years we have bought salt blocks from TSC with no problems. We buy 80 at a time. We use some and resale some. New manager at London ky store ask me what we did with so many I told him. He said we was direct competition and will no longer sell us salt blocks. He...
Read full review of Tractor SupplyUte advertisement on Bighorn 400
Went today (sept. 6, 2023) for the bighorn 400 advertised at 3.9 for 36 months. Went inside and the only way to do this was to use our tractor supply credit card and pay cash for the balance. We went in to finance. That was not on the advertisement listed. So we left. It was not a problem to have it financed and pay for the 3 years. We always pay off early. But to go in and be hit with that was embarrassing and time consuming.. you should advertise the way in is on the advertisement list on the UTV. Very bad business practic!
Desired outcome: Should be sold as advertised.. if you don’t know my name how can this be resolved, I did not write my name because the instructions said no personal info.
Refund
I purchased a "Jonathan" Apple tree from the Cobleskill, NY Tractor Supply store on August 26th for the total amount of $42.11. That included tax. There was a knot at the base of the tree. My husband went to stake it up and the tree broke off at the knot. We don't have funds to throw in the garbage! We went to return it since it is within the 30 day time frame for returns and were told that tractor supply does not take back live plants, which was never told to us when we purchased the tree. Unfortunately for Tractor Supply, we will no longer do business with them unless we get satisfaction from this purcase. Thank you
Desired outcome: We are either looking for our money back or replace it with a new tree.
Garden dept
Everytime I go out to the Tractor Supply in Andrews, Texas the nursery is a shambles. Today I know there was over thousands of dollars in plants that have not been watered since Friday the 1st and here it is 4 days later and they are all dying. It is such a waste. I didn't realize that Tractor Supply had money to waste, if that is the case then give the...
Read full review of Tractor SupplyProducers pride sentinel chicken coop
I purchased Producers Pride Sentinel Chicken Coop, that cost $399.00 plus tax. The staff was polite and helpful. The box had a good size tear in it, but I didn't think anything of it. I figured it just got damaged from it being shipped to the store. I got it home, but left it in my van for a few days before I had time to put it together. I opened up the box...
Read full review of Tractor SupplyManager
Again, Manager is very disrespectful to customers and employee. Again I over heard manager on the floor talking about employees to other team associates and not addressing the actual employee. This manager dies this alot. Also DM for that store doesn't address anything. Reason how I know is that I use to work for Tractor Supply. I quit because of Manager...
Read full review of Tractor SupplyHelp me understand
We recycle pallets, we were told pallets could be taken from behind the tractor supply in desoto iowa by a person who works thete and has worked therea long time.. We had a truck and trailer there one day and removed pallets and this was okay. When it got really hot we worked at night. We returned to tractor supply and hauled another load. Maybe 50 pallets. On the third visit my guys were met by local police for a sting looking for the pallet thief. The charges were fifth degree theft and enhanced with "theft from an older person" so its now fourth degree theft. The complaint says wasnt given permission to take pallets at night. Although this was never communicated to my guys. And theft from an older person? I dont understand because its a business Now we have a court date for theft in which we returned the pallets. The most we get paid for one pallet core is 3 bucks but 1 dollar for broken pallets. So of the fifty pallets we removed on night two it was at most 150 bucks but some were in bad shape. Because they were mixed with other hauls i cant tell you the exact amount but they are saying 13 bucks a pallet. This is [censored] . The pallets are in rickety stacks out back by garbage with no barrier or signs , they are exposed to the elements and the wood was brittle on some and moldy on some. So 13 bucks ? Ya right
Desired outcome: Obviously these charges are erroneous. I want them dropped
Coleman UTV 400
I bought a Coleman UTV 400 from the Cleburne, TX store. The UTV has not run correctly since I bought it, Coleman is very difficult and will not help in repairs, and will not respond to my mechanic which they recommended for repairs. I have called, emailed several times, with zero help. My mechanic is not having luck with them either. I need Tractor Supply...
Read full review of Tractor SupplyService Clerk at York Tractor Supply in York SC
I am repeatedly "age discriminated against" by your employees at the above address. I have asked them "not" to do so but they seem to make it a point of referring to me as "Miss" no matter my objections. It is highly offensive to me. Last encounter: August 4,2023 and on about July 20,2023. It now seems a game to them when they check me out. I was told...
Read full review of Tractor SupplyCustomer service
Hot Springs, Ar # 1374
I was at this store 7/15/23 @ 7:15 pm and really needed some help and advice on decent brand dog food and the best value because I have 8 dogs which is very expensive. Anyhow, I'm disabled to begin with so I hobble myself in there fight with the buggies for a minute because they're all stuck together and won't come out of the corral then as I enter the store I continued straight ahead down a narrow path hit that couple metal yard ordaments as there wasn't much room to get through because the sales floor is jam-packed with shippers making it difficult to get around. there were two employees in the back middle-ish dest area and one cashier was busy on her own personal cell phone facing the other direction as I walked in the door. I attempted to approach the two employees at the desk but when I got close they scattered, one went one way one went the other and I trying to get their attention but I could not and I can't chase them down but I saw one twice and when he saw me jetted the other way. I was really needing some dog food since I'm out I thought about buying some lights that were on clearance I was looking at ATV spot prayers and had questions, I needed a battery but I didn't know how the battery system worked, some jumper cables, there was quite a few things I was going to buy. I couldn't get any help so I just left. That was my experience today now here I go down to Walmart I guess
Desired outcome: I dont live far from here since I do live way on the edge of town and I'm trying shop here more often but is too inconsistent to get the help or assistance need it
4health dog food not what it’s supposed to be. Killed my dog
Been buying 4health dog food for our dogs for over 5 years. Little did I know I was only killing my dog. Because of the grain free, he ended up with an enlarge heart costing us over 5,000.00 in medical bills and not to mention the worst feeling of losing our beloved gambit. Our home is not the same. We are full of anger and sadness knowing this shouldn’t have happened. You advertise healthy heart, but instead just ruin our dogs. Nothing but false Advertisment and all about marketing your fake product. Our emergency vets have put a direct link to these grain free diets. Now we are left with guilt and sadness. Spending so much money on your product just to do damage to our family. We are looking to take this further. Our gambit should still be with us today. 7/5/2023
[protected]@aol.com
Desired outcome: Would like to be compensated for our loss puppy, medical bills and waste of money on your food
Manager unprofessional
I have witnessed on several occasions when in store that the Manager Bret Savitski has disrespected customers. And has a worker who doesn't engage with customers and act like he is working and hides. Something has to be done. You need a new Manager a West Milford NJ. He's complaining about he has to come in all the time and work. You need a good Manager that will hired more good works. He is only hiring people that do nothing.
Read full review of Tractor SupplyOverview of Tractor Supply complaint handling
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Tractor Supply Contacts
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Tractor Supply phone numbers+1 (877) 718-6750+1 (877) 718-6750Click up if you have successfully reached Tractor Supply by calling +1 (877) 718-6750 phone number 0 0 users reported that they have successfully reached Tractor Supply by calling +1 (877) 718-6750 phone number Click down if you have unsuccessfully reached Tractor Supply by calling +1 (877) 718-6750 phone number 0 0 users reported that they have UNsuccessfully reached Tractor Supply by calling +1 (877) 718-6750 phone number
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Tractor Supply emailscustomersolutions@tractorsupply.com100%Confidence score: 100%Support
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Tractor Supply addressCustomer Solutions Center, 5401 Virginia Way, Brentwood, Tennessee, 37027, United States
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Tractor Supply social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2024
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