Harbor Freight Tools
Reviews and Complaints

Purchased a 3000 W Jupiter inverter two weeks ago; the inverter failed after three days of use, running a Starlink satellite internet system (relatively litte load).
Contacted Harbor Freight for address to return product prepaid to there office. Representative emailed and indicated Harbor Freight does not accept returns other then personally delivered in store. This violates the written warranty contained within the product.

I was sent an email from Harbor freight saying because I am a loyal customer that they want to give me a combo tool set just for taking their survey, I took their survey and was told that I would need to pay for shipping in order to receive it. I paid shipping and then was told that I was entered in a drawing to (win )the tools WTF?. several days later I found a charge on my bank acct. unfamiliar to me and turns out its these aholes and their charging 60 dollars for some BS membership that they had sign me into. let me say fkuHARBORFREIGHT

I purchased a 42"Long Air Scrapper CP item #62687 on 4/6/2025 at 4:30pm. On 47/2025 about 2pm I used the product about 30 minutes when it stopped working. At 5 pm I returned it to the store which is about an hour from my home. I explained I didn't want a replacement; I didn't want to take the chance. The manager said I would have to pay the restock fee regardless. This did not make me happy to pay a restock fee for a defected item. I left the store deciding I wouldn't be shopping there anymore. Then going over the receipt I discovered"SUBJECT TO RESTOCK FEE" REASON UNUSED/UNOPENED. This presented to me as FRAUD. I am convinced that I was charged the Fee for restocking because I didn't want to take the chance on a replacement. My original ticket # [protected] / my refund ticket #[protected]

See above...complaining about the poles. Harbor Freight didn't honor the warranty. I couldn't return the poles because as I stated earlier, they were blown away by the high winds which started the Eaton Fires.

This 3-ton floor jack was advertised in your 3-day black Friday sale 2024 for $89.99. It was not available for online sales only available in store pick up only. Due to my work requirements, I was unable to go to my local Harbor Freight in Benton Harbor, MI. during this sale.

Yesterday, 12/5/24 I received an email from Harbor Freight advising me they were extending the black Friday sale and sent more coupons which included the above 3-ton jack for $89.99. According to the Harbor Freight website this jack was available at the Benton Harbor, MI store. So I drove 10 miles to this store to purchase this jack.

I entered the store approximately 5:30 PM, saw the exact jack advertised on display, grabbed the product tag and went to the register to check out. The young clerk on duty advised me that this jack showed it was not available in her computer. She asked another employee if they had any of these jacks in stock. The other employee stated yes, we have 2 in the store. The clerk found two jacks in the store, both on display with boxes below the display. I said a display model would be fine for me to purchase.

The clerk said we do not sell display models. I asked if I could get a rain check? She said we do not give rain checks. I said can I order it online for shipment? She said no. I asked it she could substitute another model. she said no. I asked when they would get more of these jacks in the store they could sell? She advised she didn't know. I asked then what can you do for me? She said "nothing, I am sorry".

This morning at 10:19 AM I received another e-mail advising me Harbor Freight is extending the Black Friday sale, sending coupons that includes the above jack I want to purchase. Harbor Freight's own website shows it still in stock at the Benton Harbor store.

Can you please advise me why Harbor Freight will not let me purchase this jack at the Benton Harbor store?

J.W. Magner
[protected]

Went to the Harbor Freight on 110 Western Blvd.1 Jacksonville NC 28546 around 5:30pm on Labor Day. I was there to purchase a 2 Ton Shop Crane $3692.99 and a 2 Ton Capacity Load Leveler $44.99. I told the cashier that I wanted to purchase them today and pick up tomorrow because it was pouring down rain. The manager spoke up to tell me that if I purchased it now, I would have to take it with me. She said that they could sell it from under me. I suggested that she could place it to the side, and I would be back when the store opened at 10:00am. She looked at me and just walked again. Sunday night I received confirmation of Harbor Freight credit card. I'm a Inside Track Club Member which meant I would get a 20% off.

The woman is a nasty witch.

Her attitude needs much to be desired.

She told me I needed a new email address because they are prejudice against Protonmail email addresses. The computer does not accept that kind.

Protonmail has been around for many years. So either harbor freight is racist against people using Protonmail or it’s antiquated and needs an updated computer system. 11/14/23. 3:00pm

Got this as a gift. Never opened the box! When returning it with the person who bought it, they charged a 20% restock fee. They claimed it couldn’t be resold. What kind of story is that? It was never opened. A total ripoff company. They never opened it up to see what it looked like or nothing. How can they legally impose this huge penalty on people who receive as a gift.

I purchased a 9-drawer storage cabinet 10/2/23. It came in and the box looked fine but when it was opened, the cabinet was damaged beyond useable. After several emails and calls I received a RMA on 10/12 and told their trucking company would call to set up a pick-up within 5 days. It never happened and I've gone through this same phone procedure several more times with the same answer. Trucker will call within 5 days. Harbor Freight will not ship a replacement till two days after it's pick-up. Now it's been a month, my charge card has been billed, the cabinet is still here taking up space and I see don't have a cabinet. The last call I was told this was going to be a priority for her today and she would call or send an email back to me. This was Monday and today is Thursday no messages at all.

I have contacted you on numerous occasions about receiving damaged packages on a continual and consistent basis. As of this writing, I have not received a response from you. Packages are damaged to the point where parts and/or hardware are missing do to the damage to the packaging. Since you have chosen not to respond, I am in the process of filing a formal complaint with the BBB in California and Tennessee (state where carrier headquarters are located) and the consumer division of the Attorney General of both states. If I receive a response within the next 48 hours I may reconsider not submitting the documents and forms to the above.

I have bought a number of lynxx tools from harbor freight over the years. Now I can't buy a battery anywhere - Harbor Freight doesn't carry them. All my Lynxx tools are useless. Where can I get a battery? I am sure this is not the first complaint you have had on this subject. I can't afford to bur Harbor Freight battery operated tools when all of a sudden i can't get the power source any longer. Do I just have to throw them in the trash?

On 7/21/2023 i got a new harbor freight credit card for the sole purpose of receiving the 10% discount on the preditor generator priced at approximatly $2500. The store manager (ruston, louisiana store) informed me the discount would be on my statement from card company. It was not. I have reached out by phone and email nothing. I have paid my $2500 bill. I want my 10% discount refunded ($250).

William T. Barron

Bienville. La.

Their application process asks your race. The managers seem to use this to keep their store non diverse. They're are 2 HG stores in my area. I shop there often. I've only ever seen Hispanics working there. I'm white so when I call I'm told they are not hiring by the store manager, but they have help wanted ads and signs up everywhere. If you are not Hispanic you will not be hired.

They won't release their EOE reports because they know its true

This Company below is scamming people by using YOUR NAME to sell this "Pittsburgh 225 piece HFT Tool set

SHOP DYNAMIC GADGETS T [protected] TXUS Tran Date/Time: 08/13/2023 16:57:51

They scammed me for $8.98 for this tool set and now I cannot contact them.

You need to investigate this scam & refund by my monies

My name is : Ronald Nardelli

[protected]@twlakes.net

I have been a "Member" for many years...I finally am tired of the false advertising. I'm supposed to get special "member only pricing deals" Caveat - I can never take an advantage of any member deals as the items are always out of stock or now clearanced (no longer available)! Every store within several hundred miles hasn't been able to get complete 20 ton press kits for nearly a year. The corporate web site claims these items are available in specific stores, yet when the stores are contacted they say no they don't have complete kits and have no idea when they will get parts. I've had it with Harbor Freight pushing memberships that don't offer any real value, product availability is terrible, and when I have contacted HF with regards to items on back order I am greeted with TOO BAD!

Your corporate policies towards customers and building customer loyalty just went down the toilet with me. Forget ever getting any good product recommendations or reviews from me ever again. I'll be cancelling my HF credit card and membership effective 07/19/23.

Feel free to reach out to the Delavan, WI HF store if you want additional details.

I returned this device to Harbor Freight in New London CT

The employee told me there is a 20% restocking fee because the package was opened.

My question is how am i supposed to know if the devise works or not without opening it?

Besides a restocking fee is for reselling the item not for defective merchandize.

Since Amazon has most everything i should just shop there but i think the American thing to do is support our local business. I would like a response.

Thank You

Gary

[protected]@yahoo.com

I recently visited Harbor Freight Tools and unfortunately had a negative experience. While I have never had any issues with the employees before, this time was different. My family and I entered the store 15 minutes before closing time and were immediately followed and harassed by employee #1. This behavior continued as we shopped, and eventually employee #2 and employee #3 joined in to try and rush us out of the store 5 minutes after closing time.

When it came time to check out, I apologized for keeping them after closing time, but received no response. I apologized again and finally received a short, dismissive "okay" from employee #2 and the lady at the register. This lack of respect and poor customer service left me feeling frustrated and disrespected, especially since my children were also treated rudely.

I am still angry three days later and am considering returning all of the $600+ worth of merchandise I purchased. The lack of integrity and poor customer service on a weekday is unacceptable. I will not be returning to Harbor Freight Tools, except to return my merchandise.

In comparison, Home Depot and Menards have much better customer service and tact. I would recommend shopping at those stores instead. Overall, my experience at Harbor Freight Tools was disappointing and I hope that they can improve their customer service in the future.