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CB Retail Stores Harbor Freight Tools 1700 E Highland Ave, San Bernardino, CA, 92404, US
Harbor Freight Tools company logo
Harbor Freight Tools
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Harbor Freight Tools company logo

Harbor Freight Tools

1700 E Highland Ave, San Bernardino, CA, 92404, US
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1 complaint
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Website
www.harborfreight.com
Phone number
+1 (909) 883-5036
Category
Retail Stores
Working hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
8:00 am - 8:00 pm
Sun
9:00 am - 6:00 pm

Harbor Freight Tools reviews and complaints 1

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Harbor Freight Tools - Power tools and customer service by management.

On Monday February 26,2024 I went into the store on highland blvd in San Bernardino ca and I first asked a sale associate for directions to an item I wanted to see from the ad I saw online. The mgr Juan said it’s all the way on the back wall. I couldn’t find the item. The manager Juan had horrible customer service.

I told him I remember him from the last time he wouldn’t honor my rain check after traveling to Moreno Valley and back. He treated me as if I was trying to steal from the store because a different mgr wrote the rain check for a different item. Not sure if it’s racism or just not good with customer service! Either way his actions with me were so bad I ended up purchasing a concrete mixer from Home Depot.

I was simply too busy to send this complaint back from last summer. But this most recent experience forced me not to forget you folks have a bad apple at your San Bernardino store.

You need a different store mgr.

Sincerely,

Claimed loss: About $10 dollars on the first encounter.

Desired outcome: None yet

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