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Harbor Freight Tools
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1.3 12 Reviews 163 Complaints
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Harbor Freight Tools Complaints 163

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5:56 am EDT
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Harbor Freight Tools is a big tool and related items company. If you place an order with them, even online, you will be bombarded with catalogs and junk mail as a result. They mail out at least one catalog EACH WEEK, sometimes two. It really piles up, and it's very difficult to get them to remove you from their mailing list. It's just not worth it.

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Harbor Freight Tools don't buy from them

I went to the warwick store to purchase a generator, $450.00, and an 8' X 4' trailer, $275.00. I was told they were both out of stock. The generator floor modle was offered to me and I accepted. When I asked for the next model trailer up, $299.00, I was told that was not in stock either. So...I asked for the floor model of the $299.00 trailer and was told "we are always asked for that one. Because it takes so long to assemble and its been there since the store opened up, it would not be sold" I asked for the store manager and was told again, "we are always..." I replyed, "you do not think the manager would sell the trailer with the generator for a total of over $750.00 in one shot?" "no, he would not" They then said they had the NEXT model up, $399.00, and I could have that one! I replyed, "ok, that one for $299.00!" BLA, BLA, bla...I left and went to the on-line site. But i think i will buy them somewhere else for more $. its not worth the aggravation!

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Gerald R Clark
US
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Aug 25, 2018 12:17 pm EDT
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I'm with all the above DO NOT BUY FROM HARBOR FREIGHT TOOLS THEY DO NOT TELL THE TRUTH ABOUT ANY THING. I have a Router Table, and a 16 ' FLOOR DRILL PRESS. BOUTH TOOLS ARE USE LESS. Because I can't get parts for them. The ROUTER TABLE I was told was DISCONTINUED so the parts where no longer available, BUT they still sell it in there stores as of this day. An as for the DRILL PRESS they said they had the part and that they would send it as soon as I payed for it. Money sent Told PART would be here in two weeks over a month still no part.

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Gcla
Pipe Creek, US
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Jul 03, 2013 4:00 pm EDT
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I bought a 3 gallon pneumatic oilless air compressor, model 95275, for my husband & was told it had a 1 year warranty. The warranty booklet states it is warrantied for 1 year for the pump & defects in materials & workmanship. He never used it until recently & it worked only once... when he tried to use it again 2 weeks later, it wouldn't build up pressure...there is a leak between the pump & where it was attached to the housing...defects in materials &/or workmanship. We took it back & the cashier said the warranty was only 90 days. I showed her the receipt & warranty booklet & she still argued. We got the manager involved & he kept saying the same thing. I told the manager he had just lost a customer & hopefully, some of the people in line who heard us as well. I tried to get customer service on the phone but that is impossible...everything you try sends you to the web which won't get you there either.
I will tell everyone I know they are dishonest & to never go there.

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MelPhillips
US
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Jun 19, 2011 6:15 pm EDT

This past Monday (2/7) I looked up an item I wanted to purchase thru Harbor Freight. I saw a ratail flyer showing it would be on sale running from 2/10 to 2/14 (Pres. Day sale flyer), so I waited. I looked it up on Tuesday and Wednesday as well just to see the add was still there as I was really wanting to order the item. It was. I went to order that item on Thursday morning just to find the ad had been removed. When I called, I was told that sale ended a long time ago and wasn't valid. I feel like they had false advertising and that I was lied to. I would not trust anything that Harbor Freight says. Print out of get EVERYTHING in writing (make sure its correct too), or GO SOMEWHERE ELSE! We should only give our business to honest businesses which are few and far between these days!

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Duane41260
US
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Jul 11, 2011 6:03 pm EDT

I was in a Habor freight tool store on 11-15-10. I was looking to buy a new air compressor and some other things to go with it I found one that I liked. But they kept on trying to sell me something I did not need they told me the one I wanted would not work and I told them that I new that it would because I used a smaller one than the one that I was going to buy but the man kept on arguing with me. By this time he has other cutermers looking at me and laughing he kept n raising his voice in till every one there could here what was going on then he told me that it was my money. And I have to admit by this time I was pretty ticked off and I told him he was right it is my money and that if he would of kept his mouth shut I would have spent at least 500.00 dollars there that is when he tried to be nice to me then I told him I was done and that I was going to go to Sears and spend the extra cash there I will never shop there ever again. What ever happen to the saying the custermer is always right. I have a lot of friends that shop there and I plan on telling every one of them to go to Sears we are all Veterans and we all will get a discount there. I bought every thing I needed at Sears and paid less for what I wanted and needed. I have to say the only way that I would ever shop there again is if the man publicly apologizes to me. Thank you very much.

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Vicki H.
Tulsa, US
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Jul 11, 2011 7:10 pm EDT

Harbor Freight sells reputable products in our area, Tulsa OK. I have bought many items (tools, motor) from them and it is a great way to save money.

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Tommy6825
Keene, US
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Apr 28, 2011 10:23 pm EDT
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I purchased a cement mixer from them. It took four hours to assemble. It mixed two sacks of cement before the motor quit working. They would not replace just the motor. Instead, they wanted to exchange for an entire unit in the box. Why wouldn't they exchange the motor out of the box? Was I to spend four more hours assembling another unit to find it was junk also. All of their tools are single use only. None of their tools or equipment are even medium quality; all are very low quality.

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Journeyman Mechanic
Corpus Christi, US
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Apr 02, 2010 11:36 pm EDT

I take it you are a "Bonehead", right? I suppose when you go to the car dealership and they are out of your part, you ask them to take it of a new $30, 000 car because you are spending $100.

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bigdaddyaei
US
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Apr 20, 2009 11:32 pm EDT

If you wanted it today, you should have bought it last week.

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abc123
US
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Apr 20, 2009 11:21 pm EDT

The employees were misinformed. They could not sell you the assembled trailer because it is against the law. They are only licensed to sell unassembled trailer kits. they should have told you that instead of just saying no.

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sonny
Send a message
Aug 16, 2008 8:43 am EDT

Harbor freight will rip you off. BUYER BEWARE. The tools are crap and never work. You use them once and then return them. DO NOT BUY FROM HARBOR FREIGHT>

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12:00 am EST
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Harbor Freight Tools gave my credit card number without my approval!

Almost six months ago I received a notice in the mail from Harbor Freight indicating that I had accumulated bonus points and was being offered “free” magazine subscriptions as a means to redeem those points. Being “free” I decided to take advantage of the offer. This service is apparently handled by a NSS Subscription Service in Stamford, CT. I did not give NSS my credit card number, yet since September 2006 a credit card that I had previously used for on-line orders with Harbor Freight was charged $7.97 for each magazine subscription and, in at least two cases, I was charged twice for the same magazine subscription. I did not knowingly agree to any of this. Within the past week they hit me for another $42. I have no idea what that charge is for. I have opened a dispute with my credit card company, but I may not be able to get all of the money back. I am extremely upset with Harbor Freight that they gave my credit card number to this subscription company without my approval and that they engage in scams such as this.

I have a farming operation and have been a customer of Harbor Freight for many years. I have bought lots of expensive equipment and tools from them via the Internet, mail, and, especially, from one of their regional warehouses. However, now that I can no longer trust Harbor Freight with my credit card number and because I do not like being scammed by anyone (e.g., "free" magazine subscriptions), they have lost me as a customer. There are more than enough alternatives out here (e.g., Northern Tools). Be careful who you do business with!

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Forrest Friend
US
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Jan 25, 2025 4:16 pm EST
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we would like to have the hearing aid battery of 675 back here in Titusville ,Fl because it is best and it last long

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kai hall
US
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Mar 03, 2024 11:49 pm EST
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The employees are having a very strong aroma of Marijuana emulating from the lounge in the rear of the building. It has been confirmed by multiple people that 98% of the employees are drug users, yet none have been tested

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EdwardCearley
Crossville, US
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Feb 26, 2024 1:54 pm EST

This heater has been out of stock at every store close to me, close to friends of mine and now it is on sale, I have a coupon for $10 off and still cannot get this heater or a rain-check. If it is out of stock, why is it being pushed by a sale, and discount for inside track club members and now with a 15% off for inside track club members?

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joseph.
RHOME, TX, US
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Feb 11, 2024 5:10 am EST

Orders taking way to long to recieve says 5to 7 days and its taking more than 2 weeks on just about everything last and i mean last order was [protected] and today is 02-06-2024 and still no shipping delivery date available

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wdorrell
Channelview, US
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Nov 13, 2023 2:13 am EST
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i was charged $27 restocking fee for a $149 compressor that was less than 22 hours old.

I purchased this one to exchange the first one that did not work either. This one was supposed to be an upgraded version but it would not even come on.

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julio casanova
seffner Florida, US
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Jan 03, 2023 1:42 pm EST
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Could you please check and see if ur company can open a store in Seffner fl./mango fl. Your closes store is in Litha fl...00283 store. We hv large vehicle traffic and large population. please consider...thks.

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Ingo Dere
Orlando, US
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Dec 18, 2022 11:39 pm EST
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Ad on line printed and brought to store 00485. Ad was refused for small print saying expired 6 30 20 and I bought the case anyway.

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Connie1@
US
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May 04, 2020 1:28 am EDT

When i walked in all the other employes was very nice, I was asking vicky if she had any other power washers in stock or if i could get the one on display or orderr one and she said no and asked me to leave the store

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bigbc
US
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Sep 18, 2018 2:54 pm EDT
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the units are great. the fact that no replacement covers are available has me a bit bewildered. WHY NOT? It would be cheaper to ship replacement tarps or covers then you have to ship all that metal. Not happy.

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Xinyu
US
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Aug 21, 2018 4:41 am EDT
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Hi Sir. / Madam,
I had very bad experience with Mark at 12:31:53pm on 5/18/2018.
The Supervisor Mark made a mistake to charge me a item (only cost $2.39), which he should take off from register, but made me to wait the line to get a refund. So I had to wait 15 more minutes to get $2.56 (after tax)!

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About Harbor Freight Tools

Screenshot Harbor Freight Tools
Harbor Freight Tools is a leading retailer of high-quality tools and equipment at affordable prices. With over 40 years of experience in the industry, Harbor Freight has built a reputation for providing customers with a wide range of products that are designed to meet their needs and exceed their expectations.

The company offers an extensive selection of tools and equipment for a variety of applications, including automotive, construction, woodworking, metalworking, and more. From hand tools and power tools to air compressors and generators, Harbor Freight has everything you need to get the job done right.

One of the things that sets Harbor Freight apart from other retailers is its commitment to quality. The company works closely with manufacturers to ensure that all of its products meet or exceed industry standards. In addition, Harbor Freight offers a 100% satisfaction guarantee on all of its products, so customers can shop with confidence knowing that they are getting the best possible value for their money.

Another key advantage of shopping at Harbor Freight is the company's low prices. By cutting out the middleman and selling directly to customers, Harbor Freight is able to offer prices that are significantly lower than those of its competitors. This makes it an ideal choice for both professional contractors and DIY enthusiasts who are looking to save money without sacrificing quality.

Overall, Harbor Freight Tools is a trusted and reliable source for high-quality tools and equipment at affordable prices. With its extensive selection, commitment to quality, and unbeatable prices, it's no wonder that so many customers choose Harbor Freight for all of their tool and equipment needs.

Overview of Harbor Freight Tools complaint handling

Harbor Freight Tools reviews first appeared on Complaints Board on Feb 16, 2007. The latest review 10x20 outdoor garage tent coverpro 129.00$ + 2 year warranty was posted on Mar 15, 2025. The latest complaint bad management/ service was resolved on Jul 19, 2012. Harbor Freight Tools has an average consumer rating of 1 stars from 175 reviews. Harbor Freight Tools has resolved 12 complaints.
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  1. Harbor Freight Tools Contacts

  2. Harbor Freight Tools phone numbers
    +1 (800) 423-2567
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  3. Harbor Freight Tools emails
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    26541 Agoura Rd, Calabasas, California, 91302, United States
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    Mar 17, 2025
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