Sam's Club
Reviews and Complaints

In short I have ordered six tires for my truck. Haven't received a call from the tire department.
I attempted to reach tire department by phone to find out, what had happened with my orders. Order was placed and sent to other State. What?
Last week, on Wednesday reordered six tires again. A week passed no call...
More then twentyseven phone calls, I could not reach no one. I attempted also reach other departments; cafeteria, customer service, etc., None of the department would pick up the phone.
As I wrote this review, I was still waiting for a call from tire department.
Lastly, every time I go to Samsclub supervisors, employees are around tire department chatting talking, laughing...
With fairness, I could not accused them not working efficiently. Miss management...

My husband and I bought a ring at Sam's on 2/17/24 and I was informed by the so called manager who assisted us in jewelry that the ring sizing would take 2-3 weeks. I have been calling to see if this ring was in for pick up and I never get anyone to speak with. On 2/29/24 I called and was put on hold and sat on hold for 36 minutes with no one answering the line. I would have someone pick up and immediately place me back on hold. While on hold I drove to this Sam's store and walked to the customer service desk and saw the young lady answer and put me back on hold. I asked for a manager and when the manager came to greet me, the young lady lied and said she was never paged and I showed her my phone on speaker holding for her. To top this foolishness the manager told me it would take 6-8 weeks for a $2200.00 ring to be sized. I advised I was told 2-3 weeks tops and he said I may have misunderstood and offered me a refund. He did not offer to try and call whomever does the sizing, but to continue to say he would provide a refund. Please don't buy jewelry from any Sam's because you'll be waiting like me with no one to talk to to check the status of sizing.

I put my food order in on Wednesday night, February 7, 2024, and selected the time 10:00-noon Thursday, only to have $161.00 plus $25.00 worth delivery fees of food thrown on a

vacant lot so other people driven by picked it up for no unknown reason, and the deliver called Sam Club and said my order was delayed, I'm sitting at home waiting for my food order until I received the text of the delay, I waited and waited never to see it come I'm handicapped and half blind, finally I received a text that it was delivered at the wrong address only to find out the real truth. I called to get a refund rep was no help he acted as if it was a joke, I felt hurt and betrayed i will never have a delivery done again from Sam's I will have someone pick it up because it is cheap over $25.00 and this happen to me.

Very very poor customer service I called 3 times to tell them they took the money out of my account and they cancelled my order & I never received my order. They would not give me my money back. I went to the store she called them and explained to them and they said they will give me a $5 coupon and no money back thanks to the person at sam's club she did give my refund.

I recently joined the Sam's Club in Green Bay, WI, mainly because I needed to purchase some over-the-counter medicine. When I signed up for the regular membership, the salesperson told me that I could get a refund if I wasn't satisfied with my experience. Although I wasn't thrilled about having to join just to buy medicine, I went ahead and purchased the membership because the medicine was still cheaper at Sam's Club.

However, during the year, Sam's Club doubled the cost of my medicine and only offered smaller quantities because they claimed their supplier couldn't provide the usual quantities. I felt like they were being greedy with their price hikes, and I decided to check around town to see if I could find a better deal. I found another pharmacy that could supply me with the same larger quantities I was used to buying at Sam's Club, without a membership fee, for a similar price to what I was paying at Sam's Club for the smaller quantity of medicine.

I went to the other pharmacy to confirm their pricing, and then I went to Sam's Club to cancel my membership and request a refund, as I was told I could do when I joined. When I went to the service counter to request a refund, the clerk, who was Mexican, asked me if there was a problem. I explained my experience with the price hike and smaller quantities, and she asked me if I was sure I wanted to quit. She suggested that I keep my membership for a couple more months and then quit. I told her I just wanted to quit and be done with it.

She canceled my membership but did not return my membership fee. When I asked her about my refund, she said I could not get a refund because I did not have a business membership. I argued that she was incorrect because I was clearly told I could receive a refund when I signed up, and I had recently read it online as well. She argued with me and displayed a rude attitude. She even called the manager over to prove her point, but to her surprise, the manager corrected her and told her that I should receive a refund of my payment.

The manager got behind the counter to assist her in completing my membership refund. Once he left, she continued making excuses for her rude behavior and attitude. I'm glad I quit and am done with Sam's Club. This wasn't the first time I've had problems with them. The last offense a few years ago was far worse, and there was another time a couple of years before that. Maybe this time I've learned my lesson and won't be lured back by their lower prices game.

@samsclub, I had a really bad experience with my account being hacked on samsclub.com. Someone made an unauthorized purchase of $339.48 and I was really worried about what to do. I contacted customer service around 7:30am on Thursday and spoke to a lady who was really helpful. She told me that the order was sent to the order verification department and would be canceled. She also advised me to change my password and go to my local club to report my card stolen and have it replaced. I did everything she said and thought that would be the end of it.

However, the next day I received an email saying that my order was ready to be picked up at my local club. I was really confused and worried about what was going on. I contacted customer service again at 2:56pm and spoke to a man named Corey who was really rude and unhelpful. He told me that I had to go to the club to pick up the order and then do a return if I wanted my money back. I was really upset and asked to speak to someone above him, but he hung up on me.

I called again at 3:12pm and spoke to a friendly representative named Cassandra who apologized for Corey's behavior. She transferred me to James from the order verification department who also apologized and assured me that he would get the complete order canceled and refunded without me having to leave my home. I was really relieved and grateful for his help.

However, I was really disappointed with the way Corey handled the situation. He was really rude and unprofessional, and I felt like he didn't care about my concerns. I also think that the whole transaction should have been canceled as soon as I reported the fraudulent activity. It was really stressful and upsetting for me, especially since I am pregnant and on bed rest.

Overall, I have been a loyal customer of samsclub.com for many years, but this experience has left a bad taste in my mouth. I hope that the customer service representatives are trained better in the future to properly assist customers with their concerns. I also hope that this issue is resolved quickly and doesn't happen again.

I recently ordered a dining room set from Sam's Club and was disappointed to find that the table was missing when it arrived earlier than expected. I tried chatting with a representative named Kazuhiro, but he lacked empathy and simply stated that I would be contacted by email or phone within 48 to 72 hours for a resolution. I then spoke with Aurda, who was slightly more helpful but still not able to resolve the issue. Finally, I was transferred to Madelyn, and after waiting for over 42 minutes, I was pleasantly surprised by her professionalism, patience, and empathy.

Madelyn took the time to listen to my situation and find a real solution that worked for me, even though the manufacturer was closed and reordering the set would not arrive in time for the holidays. She displayed the skillset needed for a managerial position and immediately started thinking of "other" options that might work. This shipment was important because my son was proposing to his girlfriend on Christmas Eve, and having a table was essential for the dinner with our family and hers.

I was also impressed by Madelyn's dedication to customer service. During our initial conversation, the call dropped, and I was devastated. But Madelyn heard me and called me back, showing that she truly cared about my situation. I have never experienced such stellar customer service except at Costco and Chick-fil-A.

I have been a Sam's Club Business member for several years, but the customer service I receive at our local club and when calling the customer service department is often lacking. The outsourcing of calls and robotic responses make it clear that the person on the other end of the phone does not care about the customer. However, after my interaction with Madelyn, I will take another look at Sam's Club and leave a positive review on Google.

Madelyn deserves recognition for going above and beyond to resolve my issue. I hope that Sam's Club realizes what a gem they have in Madelyn and rewards her accordingly. Her professionalism, patience, and empathy have renewed my faith in mankind, and I am grateful for her assistance.

On December 27th, I bought the Xbox S series Fortnite Rocket League bundle from Sam's Club. I was excited to get it, but within an hour, I found the same item on Best Buy for a better price. I contacted Sam's Club to see if they would price match, but they told me they only do price matching between Walmart and Sam's Club stores and not other sources. So, I decided to cancel my order with Sam's Club.

The representative I spoke with was helpful and told me that my order was canceled, and the money would be sent right back to my bank. I was comfortable with this and thanked the representative for helping me. However, a few days later, I received an email saying that my package from Sam's Club was being delivered that day. I immediately checked my bank account to see if they had sent the money back to me, but there was no pending deposit from Sam's Club.

I called customer service and spoke with a representative who was not very helpful. I told them that I was upset that they did not cancel my order and went ahead and processed the shipment and delivered it to my home. I demanded a complete refund, a confirmation number, and a label to send the item back. The representative provided me with the return label and the confirmation number and told me that I would get the money back into my account within a week. They also gave me a $30 gift card as a way of saying sorry for the screw up.

I tracked the return package back to the Indianapolis site and made a screenshot of the tracking information and who signed for it. I waited the customary one week for my money to be returned and then I called Sam's Club back. The representative I spoke with tried to make me jump through hoops and reverify my information several times, which only infuriated me because they knew I was who I said I am. After finishing with that person who assured me that I was getting my money back, I ended the call upset.

The next morning, I decided to call Sam's Club back and speak with a customer service supervisor. This was annoying because Sam's Club outsources their customer support to the Philippines. It's bad enough that Sam's Club insulted me by stealing my money, and then they made me deal with people from another country who did not know or understand my problems or my situation. Race has nothing to do with this; this is about outsourcing to a foreign country when it could be done here, but let's get back to my story.

Before I could call to get a supervisor, I received a phone call from a Sam's Club customer support supervisor in the Philippines. She was very helpful and friendly and assured me that the situation would be fixed. She verified with the Indianapolis warehouse that the item was received, and the person who signed for it was an employee of Sam's Club. She told me that I would be getting my money back between 5 and 7 days, but as of yet, I still have not received my money, and it is January 17th. I am ready to flip out on Sam's Club for the 5th or 6th time.

If this situation is not corrected immediately with Sam's Club, not only am I going to give them bad reviews everywhere I can, but I'm also going to request a full refund of my membership price and switch to using Costco. It's frustrating to deal with a company that doesn't seem to care about its customers, and I hope that Sam's Club can make this right.

On the third of August in the year 2019, I placed two orders on the Sam's Club website. The first order was for a water pic, and the second order was for two power recliners for my RV and two queen size sheets for my wife. Unfortunately, both orders were being shipped to the wrong address. I only found out about this when Pilot shipping company in TX called me to arrange for delivery of the two power recliners. I informed them that I lived in Roseville CA and not Roseville TX. Thankfully, they were great and took care of getting my chairs to the carrier servicing my area. They will be delivered this Thursday. The two sets of queen sheets on this same order were being shipped via Fedex. The customer service rep informed me that it was too late to contact Fedex, but seeing as how she could not change the address (understandable), she would transfer the case to a supervisor who could. She also informed me that I could expect to hear from them in a day or so.

On the order for the water pic, the address appeared to have corrected itself, and I was informed that it would be coming to my Roseville CA address, which it did. Today, I called to check on the status of the queen size sheets. The first customer service rep was very helpful and appeared to want me to be taken care of. She informed me that a replacement order would be processed to my Roseville CA address (please note she verified my address at least 3 or 4 times during this almost one hour call). Within a few minutes after getting off the phone, I received an email that the replacement order was being processed, but to my surprise, it was going to the Roseville TX address. I immediately called back to customer service anticipating that this could be quickly fixed. The customer service rep this time was not quite as helpful or friendly. In frustration, I stated that if the only way to resolve this issue was for me to cancel the order, I would, as long as they would guarantee me the sale price, which I would immediately place with them.

In short, I asked to speak to a supervisor, and after a total elapsed time of about 45 minutes, a supervisor (I think) who identified himself as Tom asked me what he could do to help. After going through the above scenario, he explained why it was difficult to change the address and that they normally could not honor the sale price, but since one of his reps had told me they would, he would figure out a way to honor the price. I let him know that I was not certain that she had promised but had ensured me that she would document the issue and the price guarantee. At this point, Tom told me all he could do was refund my money, as this was company policy. Knowing I was talking to a stone wall, and after I ensured he had the correct amount for the refund, he stated he had just processed it and apologized, and we ended the conversation wishing each other a good day.

It's not the $30 savings on the sheets that bothers me; I can afford to pay the full price (which I will not do at Sam's). It's what I feel is a genuine lack of customer service when it really mattered. I know I will not be ordering anything else from either Sam's or Walmart online (essentially the same organization) in the future. While I like Sam's Club, after this year, I will be going back to a regular membership and doing more shopping at Costco or Amazon. Sam's Club organization (as Tom informed me) is the largest retailer in the world, but it seems that they are so large that doing the right thing is beyond their capability. I have done online orders with both Amazon and Costco, and their customer service and return policy are far superior to what I have just experienced.

On October 22, 2020, at around 2:00 p.m., I went to the tire department of Sam's Club to have my tires rotated and balanced. I approached a technician and he immediately asked me if I had an appointment. I was a bit taken aback by his question because I didn't know that I needed an appointment. I looked around and saw no way to schedule an appointment. The technician then told me that my 4-year warranty had expired and that I would have to pay for the rotation and balancing. I was feeling desperate because I hadn't had my tires rotated and balanced for a while due to Covid19. So, I agreed to pay for the service. The technician then showed me some type of gauge and informed me that the tread on my tires was too worn for him to rotate and balance them. I knew he was lying because the oldest tires on my car were purchased in December 2015 with a 6-year warranty, not 4 years as stated by the technician. From past experience, technicians would advise me if I needed new tires, but this technician did not. I left feeling frustrated and thinking that I would go to another location because this guy was full of it.

On November 2, 2020, my back tire was extremely low, but luckily I was with a friend who put some air in the tire for me. On November 4, 2020, I went to the Grand Prairie location and presented my paperwork. The technician greeted me and treated me like a loyal valued customer. He performed a test and stated that my tread depth passed. After completing my rotation and balance, the technician informed me that I would need new tires, but not today. I told him that I planned to relocate in a few months and would get new tires then. This experience was like day and night compared to my previous visit.

On November 5, 2020, I went back to the Wheatland location to get gas and to get the technician's name so I could file a complaint. As I approached the tire department, I saw the technician in question. I asked him if he felt like working today and he replied that some days he did and some days he didn't. I informed him of what he did and he tried to defend his actions. I asked for a manager and he told me to go get one. I raised my voice and told him to call the manager, and he did. I talked to Reginald, the manager, and he tried to defend his employee every step of the way. They kept speaking of a 4-year warranty, but my paperwork clearly stated 6 years. Reginald's last defense was that the 4-year warranty applied because the tread had reached its end of life. I informed him that the technician had stated the 4-year warranty had expired before he came up with the tread shenanigans. I bid Reginald a good day and stated that he would be hearing from me.

I hate to play the race card, but these two worthless individuals from the Wheatland location look just like me, BLACK, and this is the disservice that I received. We call it black on black crime. I don't know if they thought because I was female that I was going to lay down for this B. S. Needless to say, the technician in Grand Prairie was not black and he provided me with excellent customer service. I would like feedback on what comes of this. These two individuals are a disgrace to the Sam's brand and are not living up to your mission statement. Shame on them. Reginald and the technician had the nerve to try to attack the integrity of the technician from Grand Prairie. Lord knows I'm trying to stop cussing.

On August 22, 2018 at 1:46am, I, a cardiologist with a history of spinal surgeries, renewed my Sam's Club membership to aid in my recovery from pending surgeries. However, my recent experience with Sam's Club has left me feeling disappointed and frustrated. I ordered a heavy duty shelving unit for my kitchen with a delivery date of August 20th, but it never arrived. When I called the customer service hotline, I was told it would be delivered the next day, but it still did not arrive. As a result, I am unable to cook for myself and must rely on others for assistance.

After researching online, I discovered that I am not the only customer who has experienced poor customer service from Sam's Club. It is disheartening to see a company disregard the needs of its customers and prioritize profits over honesty and quality customer care. Sam Walton spent decades building a reputation for his company, but it seems that Sam's Club is undoing all of his hard work.

I am now forced to cancel at least two of my scheduled surgeries to deal with the aftermath of Sam's Club's negligence. To hold them accountable, I plan to post this review everywhere I can, file a small claims suit in Maryland, and leave copies of my experience in my office waiting room for my patients to see. I will also be canceling my membership with Sam's Club and enrolling with Costco and BJ's instead.

In addition, I will be speaking with the manager of my local Sam's Club to demand delivery of the shelving unit from their in-stock inventory, if available. It is my hope that Sam's Club will take responsibility for their actions and make changes to improve their customer service in the future.

I recently bought a couch from samsclub.com and was supposed to receive it on 07/02/2021. However, it never arrived, so I called on 07/03 to cancel the order. The representative I spoke to said they didn't know where the couch was. I was disappointed because I wanted to have the couch for 4th of July. On July 5th, my credit card was charged for the couch that was never delivered, and I was confused. The representative I spoke to on 07/03 said the charge would possibly hit my card, and they would refund the card in about 7 to 10 business days. I didn't understand that, but I agreed.

I spoke with April on 07/15 about the same thing, and she said she would manually issue the refund, and we would have it in 3 days. However, on July 23, I still hadn't received the refund, so I called customer service yet again. This time, another representative told me that no refund was issued at all, and he would manually issue the refund, and I would have it in 3 days. I was frustrated because with each call, I was wasting about 45 minutes to an hour with these representatives, and every so often, I was getting a call to check up on us to see if the issue had been resolved, but it never was.

On 08/10/21, I called yet again, and this time, I was on the phone for about 2 hours. At this point, I was extremely frustrated and angry. I asked repeatedly to be transferred to someone at a corporate level to have this issue resolved. I knew I was speaking with someone overseas, and nothing had been done in almost 2 months, and I was done with wasting my time calling this customer service number. The representative was now asking me to send her a copy of my credit card statement, showing I hadn't received the refund and when the charge from Sam's Club was originated. At this point, I said no, I will not provide that information. I need to speak with someone that is at a corporate level.

The representative told me someone would call me from a corporate, and about an hour later, a representative by the name of Tricia called me. She was very to the point about issuing the credit in 3 days, and I asked her if she knew how many times I had heard this same thing. She proceeded to say, "Well, I haven't been handling this until now," with no apology, just a condescending reply. That conversation was short and to the point.

About two hours after that call with Tricia, I got a call from a representative by the name of Elia. Her call was extremely rude and confusing. She informed me that they would no longer be issuing a credit. I told her I spoke with Tricia earlier today, and she said they would be issuing a credit in 3 days. She said it wasn't Tricia I spoke with, but her. At that point, I was furious. I said, "So for almost two months, I have been told by about 5 different representatives that my refund will be issued in 7 to 10 business days or 3 days, and everyone of these people were lying about this refund?" She said, "I'm sorry, but you will have to call FedEx and handle this with them," and gave me a name and number of who to contact.

When I spoke with FedEx, they said it had been too long for them to be able to track the package. At this point, my hands were tied, and I was at a dead end with all of this. So, I contacted my bank (Bank of America) and told them everything that had happened in the last two months. I asked them to conduct an investigation because this shouldn't happen. My time shouldn't be wasted the way it has been, and I shouldn't be lied to the way this company has lied to me.

I have been a loyal customer of Sam's Club for over 25 years, and I have a credit card and a Sam's Club membership, both of which I will be canceling. I love the app you recently added that allows me to shop and not have to go check out, just pay and go on my phone. But none of that matters after this experience I have had with this company. You will no longer have my business or the business of about 10 of my family members because of this. I will make sure everyone that wants to hear about this experience will know about it. I am disgusted by the way this company conducts their business.

I recently had an experience with Samsclub.com that left me feeling frustrated and disappointed. My girlfriend and I ordered a 3 piece couch set on April 30th, 2020 for roughly $1,700. We were excited to finally find a couch set that we really liked and the ordering process was super simple. The transaction went as expected and the money owed was immediately taken from my account. We eagerly awaited the arrival of our new couch set.

A few days later, I checked my bank account and noticed that the $1,700 I spent on the couch was put back into my account. This was a bit concerning, so my girlfriend contacted Samsclub customer service to figure out what was going on. After speaking with a representative, we were told that once the couch was shipped, we would be charged the amount of the couch. It was a little odd that they took the amount when we processed the order just to give it back a few days later, but we were still happy and anticipating the arrival of the couch set.

Fast forward a week or so later, we checked our account on Samsclub and were excited to see that the couch had shipped! I then checked my bank account and sure enough, the money had been taken out. Great! However, on May 12th, 2020, I was looking over my account and realized that Samsclub had put the money for the couch back into my account again! This was a bit more concerning, so my girlfriend contacted FedEx (who it was supposed to have been shipped to) and was told that they did not have the couch but only had the shipping label. Frustrated, my girlfriend got ahold of Samsclub customer service again (and was on the phone for over an hour). The representative had NO IDEA where the couch was and put us under the impression that FedEx had possession of the couch. He contacted FedEx himself and to our surprise, neither Samsclub nor FedEx knew where the couch was.

The Samsclub representative then gave my girlfriend a reference number and was told she would be contacted back (not sure by who) once they knew what was going on. However, the end of the day came and we had not heard anything back from any representative from Samsclub nor FedEx. On May 13th, 2020, fed up with the whole situation, I called Samsclub myself while my girlfriend slept (she works 3rd shift). I was able to get ahold of a representative pretty quickly and while talking to him, he told me the reason why FedEx did not have my couch was because Samsclub was OUT OF STOCK on the couch set I had ordered. I did not know this because the day my girlfriend and I ordered it, the website said it was in stock.

While on the phone with the representative, I went to their website and not only saw for myself that the couch was out of stock (which previously wasn't when I ordered) but also had jumped up in price by $400! Super annoyed with the whole process, I canceled the order with the supervisor for Samsclub call center. He explained to me that I could still get the couch, but it would come from the manufacturer. I started to ponder on it and almost decided to just wait it out and try and receive one from the manufacturer. However, I asked the supervisor why the website said it was in stock when I originally placed my order and if there was a chance that I would still receive my couch on May 13th, 2020 (the day it was supposed to arrive) and asked what exactly was going on with it all. He was also unsure of what was going on.

Frustrated with the whole process and how unsure Samsclub members were about a $1,700 order, I decided to go ahead and cancel the order. The most frustrating part about this whole ordeal is that if a consumer buys a product from you (one that is over $1,000), I would expect that not only do they have that item in stock but know exactly where the item is and give fast and reliable shipping! I not only canceled my couch but will be canceling my Samsclub membership that I had purchased in order to buy the couch. I will never purchase from the website nor stores and will NOT recommend the store to ANYONE. If this review can help anyone looking to make a big purchase from Samsclub.com, I encourage you to either find a store that's more reliable or dig deep before you order from them.

I recently had an experience with Sam's Club that left me feeling disappointed and frustrated. As a member, I believe that I should be at the heart of everything that Sam's Club does, but unfortunately, that was not the case in this situation.

It all started on Friday, May 20th, 2016, when I was searching for a specific product on samsclub.com. I found the perfect match for my needs and placed an order for three of the items. However, I realized that I had not registered my membership online and had to go retrieve my card and information. After completing the registration, I returned to the site to complete my order, but the pricing information was no longer available. I called customer service, and the agent was unable to explain why this was happening. She assured me that the pricing would be honored when the item was available, but I was left feeling uncertain.

Over the next few days, I continued to check the site and saw the same error message. On Tuesday, May 24th, I was elated to see that the item was available again, but my excitement quickly turned to confusion and disappointment when I saw that the price had increased by hundreds of dollars. I called customer service again, but the experience was horrible. The agent could not locate the item, and I was told to attempt to order it again with no errors. I did not complete the order because the pricing was incorrect compared to Friday's. I was then told that a ticket would be created for the web issues, and I would hear from someone in the next few days.

Unfortunately, I did not hear back from anyone, and my confidence in speaking with customer service was shattered. I wrote about my issue directly online through the contact section of samsclub.com and was given a reference number. However, I received three emails responding to two reference numbers, and none of them provided a resolution. I responded to each email and asked that my situation be escalated to management for resolution, but I heard nothing back for several days.

On Monday, May 30th, I called customer service again and asked to speak to a supervisor. The person said they were a supervisor and reviewed the reference numbers and materials I had submitted. However, they were not authorized to resolve the situation and forwarded all information to the marketing department. As of this moment, I have not heard from anyone.

All I am asking for is what I was promised and assured would be honored - Quantity 3 of the item at the pricing that I had placed my order for. I have made three plus phone calls and spent hours emailing, but I have received no response. As a member of Sam's Club, I believe that I should be served, and my needs should be at the heart of everything that Sam's Club does. Unfortunately, that was not the case in this situation, and I am left feeling disappointed and frustrated.

Placed an order for dog food on Monday, October 7, order was to be delivered on 10/8. Order was delayed, delivery driver arrived on 10/9 to deliver my order only to discover the dog food was not in their vehicle. Driver indicated she would rectify and have the item delivered. Appears Sam's took it upon their self to go ahead and cancel my order instead of fulfilling! Sam's did not notify me of the cancellation. No text message was received, or no email was sent, I discovered the order was cancelled by logging into my account and reviewing the order status. HORRIABLE CUTOMER SERVICE!

January 11, 2024 Sam's Club #6245 in Harker Heights, TX

The cashier told me that I have to put all items on the belt, even so the items in my cart were with tags upright ready to scan. I asked her to please put the items on the belt. Which she did. Then she told me that I must pack my own items per the new Sam's policy. After she refused to bag my items, I asked for a manager. Cayla, a team leader came over, repeating their new policy does not allow them to bag for the customer. However the cashier next to mine, had no problems scanning another customers cart. This is not the first time, just another day/another cashier.

Nov 24, 2023

$377.09 (2 items)

Order [protected]

The HP Printer was supposed to be delivered on November 26th which is why I went ahead and ordered online rather than going to the store. It still has not arrived and is "stuck" in the system. I have had several critical items I needed to print and am just having to wait for some things and had to go to Fedex to print an emergency document. Beyond disgusted.

I have called customer service twice, and both times someone was supposed to call me back within 24 to 72 hours with a remedy. I received no calls, so I am now on hold so far for 1 hour and 15 minutes.

I have never received worse service from ANY company. Not sure how long I will continue to hold, but at this point I am inclined to cancel the order, never buy anything from Sam's Club again, and warn others of the terrible online ordering experience.

I have ordered gatorade powder from sam`s club.

I wanted to cancel the order. The guy said they can not cancel it before shipment. I was surprised but I said ok. After shipment I wrote again. They said they will cancel it. And I got an email saying that it is out for delivery. I wrote again and they said do not worry it will be canceled. Guss what it as been delivered.

I wrote them again and they do not give me the return label. They said they are gonna reach me. Should I believe them now?

I regret being a member of this company.

Complaint #1- While Christmas shopping in the locked perfume section, I could not find anyone to purchase a perfume until I walked several isles and found an employee that said he would send someone to help. Almost 25 minutes later no one showed up. I then went to a register for help and she sent me to a supervisor which took another 10-15 minutes. There were no perfume testers also so in the end it took 40+ minutes to purchase a perfume! should have been 5 minutes.

Complaint #2 - Our renewal bill for 2024 arrived the end of October. We mailed the check approximately November 2. On November 27 my wife went Christmas shopping and was denied her purchases because they said membership had expired! Embarrassed she calls me to confirm we paid WHICH WE DID through our business checking. She wasted hours shopping and then was embarrassed at the register. After calling their customer service they said it takes 14 days to clear payments for an open to buy?