Sam's Club

Hello, I was in Sam's Club on Tuesday May 17, 2022, at approximately 10:15 am SAM's 8050 North 124th ST. Milwaukee, WI 53224

with my sister, we selected our items one of which was a member's mark garbage bags the top of the box was ripped open I thought I can ask the manager if he can lower the price as he did approximately two weeks ago on some garbage bags with the top torn off he allowed me to have those for $5.00 well I was trying to pay for my items and the same alarm was going off since we came in the store I had started to count but when I realized it was not going off I said I'll get my things and then leave, then there were some workers behind me asking where did you get those bags while I was trying to pay, so I stopped to see what they were talking about, one of them said I can go get you a different box I said No I am going to ask the manager if he could decrease the price. The other worker said we use these instore when they are like this again the Alarm is still going off, I responded I am going to ask the manager I ask if you can call him, but he was walking my way she walked towards him stopped him and I guess she told him something, he comes over and said I'll take $5.00 off the original price which I believe was $18.00

so, I said OK, started to pay for my items and my sister items seven times machine would not accept my card or her card after trying credit and debit then all of a sudden, the machine blanks out Alarm is still going off, the man behind me whole machine falls off its holder, I really begun to think what is going on around here. One of the workers said I have to ring you up on a different register, Alarm is still going off I had no idea why if it was emergency or what no one said a thing accept customers who were annoyed as I was

The worker had to get an override because it was $5.00 off the garbage cans

so, she asked Danella Not sure what her title was because her ID was turned the opposite way. then I asked her what she is going to do to compensate us for our time? she said you were already given $5.00 off the bags, but that was because the top of the bag box was torn, I ask again she said nothing I once again tried to pay for my items in the machine was twisted like it was going to fall off like the other customer I said this is ridiculous we been in here a long time The Alarm is going of, the machines are not working I'm wasting time because your machines are not working, I ask for CEO contact information. I was frustrated at this time and wondered if I should get a Costco card instead.

I have the Sams Club credit card and the Sams club membership card in December 2019 they renewed my membership Card Plus card and charged my car $100.05 and I called to downgrade it to the regular membership and they advised me they would downgrade me & give me a refund and they did, however when I went to the Sams Club I was charged a second time my membership although I had already paid.At the club store they stated that they couldn't see the auto renewal because it was done online. I then went home and got Sams club Sychrony bank on the phone with a member from Sams club at the above location and they told them they had to refund my money because I had already paid.The associate told the lady to credit my account and that I would still stay active.The lady from synchrony bank advised the associate if she gives me credit it will cancel my membership and the associate Sherry said that it wouldn't cancel my membership well it did end up cancelling it, but they still have my $45.00.I called three times already trying to deal with this same issue.It feels like no one at Sams Club knows how to do there job correctly.Now after work I have to go up to the store and drive 30 minutes a second time to try and get this resolved which I have zero faith that they are going to fix it correctly because they have manager to screw things up.I am a very upset customer and this is very poor, unprofessional service!

Good Evening,
My husband purchased a twin pact of lobster tails on last week Tuesday or Wednesday at the Milwaukee location. On this evening we placed the two tails in our Ninja indoor grill as we always do. After five minutes our Carbon Dioxide alarm went off and we thought that was strange, but we pressed restart and kept cooking. After the grill stopped I remove the tails and plated them. When we cut into one of them it smelled very strong like ammonia. This is a legitimate complaint as I manage the Consumer Affairs team for Great Lakes/Reyes Coca Cola. Based on the potencey of the ammonia smell this should be looked into right away. I have retained the packaging and cooked tails should you deem it necessary for testing. I can be reached at [protected] or at Roslyn.[protected]@glccd.com