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I arrived at the service area at 2:30 PM for a 3PM appointment for a tire installation. All of the service parking areas were covered up with cart storage. Not only that but there is no longer a waiting room. According to an employee, this decision was a direct result of upper management at this store. As far as the actual installation, it was completed in a timely and professional manner.
Desired outcome: Restore service parking area and waiting room.
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You show up early for your appointment, ready to get your tires installed, and you can't even find a proper place to park because the service areas are filled with cart storage. And then, to add insult to injury, there's no waiting room? It's a clear sign that upper management at this store is completely out of touch with what customers need.
Despite all that, at least the tire installation was done professionally and on time, which is great. But they need to understand that the customer experience starts the moment you arrive. You deserve better treatment and facilities while waiting for your service.
You should definitely let Sam's Club know how this affected your experience. Use social media to highlight these issues and tag Sam's Club. Demand that they reconsider these poor management decisions. Stay vocal and ensure they make the necessary changes to improve the overall customer experience. You deserve a hassle-free and comfortable service visit.