Sam's Club

30th July 2022

Re: Management at Sam's Club, 733 Fashion Drive, Columbia, SC 29229

Attachment: Job Description and Pictures

To whom it may concern:

Thank you for taking the time to read this. This outline provides a timeline of my experience and employment as an associate at Sam's Club.

I applied for a job online, Personal Shopper, received a call the following day from Hikka (Pika) the hiring manger.

I thanked her for the opportunity for consideration but felt I could not be consistent with a 4:00 a.m. arrival. Pika said she could work the schedule; we met two days later on a Wednesday. We talked about the job, and she said she could work with a more reasonable time schedule that would allow for consistency in arrival, she was looking for someone "Mature to select meats and produce" it's not a difficult job to learn just the layout of a store. This job was a perfect match for my energy level, at age 61, raising 5 children, I possess the ability to know a store's outline that I shop frequently.

Pika stated, "she would get back to me in a "couple of days". I told her I was available to begin working immediately. I did not need a job; I wanted a job.

I never received a call in two day.

After 3 weeks of calling the store's phone that rings and rings, then I'm forwarded to a phone that rings and rings, I finally reached Pika only to be informed: "I filled the position with someone who has experience".

She offered me a position in Merchandising, based on the attached job description, I felt this was a good fit for my energy level.

.

Prior to start date she changed the job title, so my work responsibilities never mirrored the attached document. She never provided or discussed:

⦁ New Job Description

⦁ Hours of work; I did not know if I was full time or part time

⦁ Never asked or discussed if there would be a conflict with scheduled work or needed days off, i.e. Church, School, Weekly doctor's appointments.

Orientation and first day of work I was asked, never asked or never provided with:

⦁ Was I full time or part time? "I did not know".

⦁ I was asked my job title, I told them "I did not know it was changed"

⦁ Was not informed to take to orientation banking information i.e. routing number.

⦁ Was not informed how to look up your work schedule?

⦁ If I had any questions whom I should contact,

⦁ I was never provided with list of Department Manager's, Team Leaders or a "go to person" if I needed assistance.

⦁ I was never introduced to the individual on my acceptance letter, Seth Hidalgo or the person in charge of my department.

⦁ In the event of illness who do we call? I've called the store, and no one answers.

⦁ If I have a doctor's appointment that interferes with my work schedule, and I am unable to make this appointment work in the best interest of both entities; how do you go about informing your department's manager?

⦁ A locker (they were supposedly out of locks) for 2 weeks I had to keep my bag at home and carry my license.

⦁ An individual in the merchandising department who would train me or direct me on what to do.

⦁ What I should be doing so I just observed and did the same as they did.

⦁ The phone's used by employees to look up pricing or where a product is, members are always asking where something is; i.e. I was in merchandising and was asked where are; "electric toothbrushes, pool equipment, beach towels", the list goes on.

⦁ Members are always asking about prices or where something is. Over a 2-day period, numerous members were asking about prices or location of product, I had to constantly ask Linda (gal in my dept) to do a price check with her phone. One would have thought at Orientation, Team Lead, Dept. Manager or even Linda would have educated me about the Company phones and their purpose.

"Did I look like a fool in front of members saying I just started, I don't know how to look it up, I don't know where that could be"

One member said to me: "typical of Walmart, always new faces".

⦁ The only one time I saw anyone in Merchandising was about a week ago, Pika, walked by and asked me to fix the end cap of Champion Line, State Shirts and keep both sides of the "members" racks in order and she left. She did not spend any time with me explaining why or company policy.

So daily I organized and re-organized the "Members Merchandise Rack" eliminating volumes of disarray to continue and easy accessibility in finding sizes for members in my short time of employment.

During these 2 weeks period and observation, I asked Linda and received a response of:

. How are you informed about price check?

Response: You don't have to be concerned with that.

. How do you and employee "Que" know where to put or move items on the table"?

Response: You don't have to worry about that and don't confuse me with "Que".

(it's very apparent in the dept. Linda does not like Que)

. What do you do with merchandise that is damaged and where does it go?

Response: You don't have to be concerned with that just put it in the bucket under the table.

. The large pallets of merchandise that's left in the middle of the isles' who instructs you or how do you know where to put it?

Response: You don't have to be concerned with that.

Wednesday, July 27th, 2022 - Prior to my shift ending, employee "Bree" asked me to get the frontend tables situated before my shift ended and I did.

NEW PALLET, MERCHANDISE FOR DISPLAY

Thursday, July 29, 2022, prior to Que's shift ending she asked me if there was room to consolidate the sandles on the Member's rack so we could unload a huge pallet of merchandise left sitting in the middle of the isle that needed to be displayed.

I physically took the shoe boxes off the shelf's and showed her there was no way to consolidate any merchandise, boxes were full and not much sold. Que stated she was going to have the pallet returned to the back room, and she left as her shift ended.

On the same day, I asked Que who took the time to show me where additional and consistent merchandise was to re-stock the shelves on this Designated Member's Merchandise row I was asked to manage by Pika. No one else did that, not even the "Lead Team or Department Manager" Que is a nice person.

Later that day, as I was attending to my "row of Member's Merchandise" the "Champion end cap display, Que had left and through observation I asked Linda:

"Is it possible to consolidate this end cap to make room for the pallet of merchandise in the isle? Linda Responded: You don't have to be concerned with that.

I informed Linda: "I've had enough of hearing "I don't need to be concerned about that; I'm only asking through observation".

Over the past week of tending to "Member's Merchandise Rack" merchandise, I helped 3 members who were in "cart driven wheelchairs".

I always asked if they needed any help and helped these members who lacked the ability to stand, walk or grab sizes from the shelves:

⦁ One woman needed pants that were wide in the bottom as she wore braces over both of her legs. went over braces she wore on her legs

⦁ One man needed pants for his wife that was wheel bound and needed something comfortable, he could put 5 blankets on her and she's always cold.

⦁ 7/28/2022 - As I was tending to my Members Merchandise Rack, one member who came by in the cart assistance wheelchair, was looking at shoes. I asked if he needed help, he said yes. He insisted and I assisted him in trying them on to make sure they fit; his balance was unsure at times. (I did not mind; I've worked in the medical profession as a surgical assistance)

Today, 7/30/2022 I arrived at work, Pika pulled me into the office with another manager, (a requirement of corporate) and immediately spoke defamation of my character and work.

Pika immediately starts telling me "I'm not there for sales or to help the members" I'm there to maintain "Members Merchandise Rack".

I replied I have and it's in order.

Pike replied: "it's not". (Today I took the attached pictures before I was followed and asked to leave the store).

I asked Pika: "where is this coming from".

Pika told me to "tone it down"

I replied "tone it down, I just asked a question, I've maintained the Member's Merchandise Rack"

There was no loud talking or screaming, all I did was ask a question and then the other manager in the room decided to add her opinion, demeaning my character as well. This was a set up and what recourse did I have? None, 2/1 ratio, double header. Very unprofessional.

There was no reason or need for Pika to speak to me in the tone she used.

If another manager is required to be present, that manager should only be there for observation, not for commenting. She was rude, did not have a vest on or a name badge, all I know she was a very large woman.

Each time I spoke, Pika knocked me down telling me "No".

I informed Pika I've never been given a list of any manager's or team leader's I could reach out to, she replied: "that's not true".

I informed pika, On Thursday, 7/28/2022, after the incident with Linda, I went to a "manager" in the front of the store, he tells me to get in touch with my team leader... I don't know who that is?/

No matter what I said, I was attacked by these two managers.

I refused to be attacked, harassed and accused.

Very unprofessional, very unfair.

Not only did I do as I was instructed, and I have pictures of my work.

I always smile and greet members as they enter the department saying hello, if you need any help let me know.

I've helped members who are could not find: their size, clothes buried, and they are frustrated

I've helped member who were looking for a specific merchandise,

Pointed out the yellow signs that are sale items,

I have been very pleasant and helpful to members entering this department. more than any employee in that department.

Please review, if available, any recorded tapes of my scheduled workdays to verify what I've outlined and been wrongly accused. I did my work and then some.

I come from a large Military family, I am a Blue Star Mom x2 with two sons, one active, one a veteran. I always make it a point to stop and Thank a Veteran for their service, most of them are very old.

On Thursday, July 28th while I was working on the Member's Merchandise rack, a member wearing a Veteran's hat came by me on the "cart driven wheelchair" I asked him if he needed any assistance, he replied no, I thanked him for his service, we butted hands and off he drove.

Another Veteran wearing a Veteran hat on the "cart driven wheelchair" came by me, I smiled asking him if he needed any help, he said no, but did anyone tell you God Loves you? I replied, "you just did". We smiled, I thanked him for his service and off he went.

I conversed with this Veteran asking him if he needed any assistance, he said no, I'm with my wife and we shook hands as he drove away.

One day during a break, outside I saw a young girl all but 22 years old, I had helped her in merchandising, she was soft spoken and somewhat shy, she

was crying. I approached her and asked her what happened? She replied, "an associate was rude to her". I told her I would take her inside and make it right, but her mother decided to assist her. I felt horrible that she was crying over an associate who was rude? How sad.

I am a very young, active and full of energy 61-year-old woman with a lot of strength and energy. I have worked as a surgical assistance, I've owned a Franchise Retail Store, worked in my Family's 47 yr. Restaurant and I am a 23-year seasoned & licensed Realtor.

Management/Team Leads, at least the Merchandise department, lacks the ability to train, inform, or check in with their department's associates and yet I was accused of not doing my job?

Today, I was called in the office, accused, harassed by not just one but two supervisors. How can you accuse someone of not doing their job when the dept manager, Pika, has never initiated or provided a trainer, never spent time in the department with me explaining what she expected of me, never provided me with a new job description, and never said "you need to pay attention to your job"?

I was never spoken to, I was accused, harassed and set up for failure.

If Sam's club wants to accuse an associate of not doing their job, then maybe they should make sure they can support the accusation.

I am sharing my work experience and management's lack of consideration for associates helping or assisting members.

As an associate in Retail,

Why would you NOT stop to help a member who's needs assistance?

Why would you NOT greet a member who's shopping in your department and offer assistance if they need it? Even more so if they are elderly.

Why would you NOT offer assistance if they need it?

Why would you NOT tell them the yellow signs are sale items when they are in your department?

Why would you NOT help a member find something? especially those who are elderly? disabled? or looking for a sale?

What does the back of Sam's Club Associates say: "May I help you"

I completed my work as requested and then some, helping other associates in my department.

What an awful work experience at Sam's Club.