Sam's Club
Reviews and Complaints

On Sunday 4/11/21 I ordered a Couch from SamsClub.com. I paid for the order and all was good. On Monday 4/12/21 I tracked my order only to find out Sams Club.com immediately canceled the order. I was not notified of the cancellation. I called to inquiry about the cancellation and was told I spelled my name wrong? and Oh sorry for the inconvenience. My $538.92 which was placed on hold in my bank account. I was told that my money would be on hold for 72 hours? For what a cancalled order? Why keep it on hold. I called in several times to get this matter fixed, I have been lied to and told someone would call me shortly, I am still waiting for that call. The last time I was hung up on by a supervisor. I went to the local Sam's club and spoke to a CSR and a manager, they called and they too were hung up on. We are now working on DAY 5. I HAVE NO COUCH AND MY MONEY IS STILL ON HOLD. I AM FURIOUS AT THIS POINT AND WANT SOMETHING DONE! MY ORDER # WAS [protected]

I purchased today from the Sam's club in 1101 Rinehart Rd, Sanford, my usual store, three packs of "FairLife" Protein drinks. When I came home, I noticed that one of the pack had a bottle missing. I called the stores and spoke to a service representative, she listened to my problem and instead of having further conversation she transferred me to someone who did not choose to pick the call for fifteen minutes. I patiently waited for fifteen minutes and then called the number again. Now even the member's service number was busy. I tried calling this number five times at an interval of five minutes only to find no one was attending to my call. I felt bad. I wanted to inform them of the issue that there are packs with bottles missing and that what happened to me should not happen to another old person.

Husband purchased a gemtron generator online with my card 4/23/2020 - [protected] - total 947.93. It does not work - tried to get repaired, no one can get parts nor will work on them - Chinese based. On 3/15/2020 William with online chat said Sam's would just refund the item subject #[protected]. Because we moved to another address - they could not just replace the item (address different), then said manual refund team would issue the refund since the debt card and bank account used were different now. We changed everything to our Mexia, Texas address when we moved from Temple Texas. The debt card ending 4478 was compromised shortly after the purchase, someone tried to purchase on amazon. We closed the account entirely in November 2020. Wells Fargo provided a letter 3/23/2021 to John - online customer service stating the account had a zero balance. Wells Fargo would not comment on the debt card ending with 4478 since it had been closed around May 2020. John with online support said all was fine, all we needed was for pilot freight to pick up the generator. After a long ordeal- the generator was picked up 4/9/2021. Now the manual refund team is saying they need more info from the bank stating that card was closed. The bank will give me no more than the statement given on 3/23/2021. We have filed bankruptcy - we did have a credit card with Wells Fargo however it was not used for this purchase. I guess that is the reason Wells Fargo is not giving any more info than they are. Wells Fargo told us it was because the card was replaced with another card and they have no info on the previous card ending in 4478. I and my husband are just trying to get this refund because we need a working generator. Please check your online chat log - incident # [protected]. We need this resolved as soon as possible. Sam's now has the generator and the money. Please refund the money or provide another generator, prefer a different brand however we need a working generator. We have a farm - a working generator is a must. Can this be escalated to someone who can and will help us - it's time to get this resolved. Thank you in advance for your understanding and help. We are at wits end trying to get this resolved.

when i signed up for my membership i paid 35.00 they kept my card on file for some reason and this year charged my card 100.00 without my consent and then tell me i cant be refunded for something i didnt order i no longer want this membership if you can take my money without my approval thats robbery

We bought a dinette set through Sam's Club and paid for home delivery. The delivery company Sam's Club uses, Metropolitan Warehouse, called us to set up a delivery time. We set a date for April 6 between 2pm-4pm. I took a day off work to be here for the delivery. The delivery company called just before 4pm and said they were running late and would be here before 7pm. We were home all night and they did not show up or call to let us know they couldn't make it. I called them the next day to reschedule and they told me since we missed out scheduled date it would be 2 weeks until the next delivery time is available. That means I have to take another day off work to be here for the delivery. I emailed Sam's Club about the problem we are having with delivery and there customer service told us we need to be patient. I've used up about all my patience.

Member #690 10140 [protected].
JoAnn Ferris 422 County Rd 1, Chenango Forks, NY 13746
email: [protected]@gmail.com

On March 25, 2021, order # [protected], I ordered the Bestway Power Steel Deluxe 20 X 48 pool from Sams Club. I received two of the same boxes/parts and did not receive the liner, ladder and strap to complete the pool.

I encountered an issue with employees at this location because my face mask was below my chin during check out. An employee by the name of Kevin loudly demanded that I pull up my mask. I explained to him that I was in my cool down period because of disability breathing but following the guidance of 6 feet away under the CDC's recommendation. He then called me a "fool". Next He summoned the supervisor & I gave same reason. Female supervisor threatened to terminate membership and deny me access to facility. The CDC & ADA state that a person who has trouble breathing should not wear a face mask or cloth face covering. Violating my right under the department of justice ADA violation protocol your employee impeded my exercise of my constitutionally protected rights.

My name is Jenny Velasquez I have very bad experience in Sam's Club in Houston Texas Richey Rd 77073. I order online for 3 days ago for pickup today yesterday they send me a email saying that my order is ready when arrived home I noticed I was missing one of the item from the order and they charged me I call customer services from Richey Rd Sam's club let them know I was missing one of the item and I ask for my refund because I didn't have time to go back there. The lady that answered the phone was Mrs. David she tell me I can't get my refund that I have to go there and get my item in person I explain her if I order online to pickup is because I don't can get inside the store because I have health problems and she reply to me they don't have the time for give me my item outside the store. I explain her is their mistake to talk to the personal to check everything she was very rude and tell me they all are human I understand that but I work with customer and customer is first and when you make a mistake you have to make something easier for customers but this employee make me feel they don't care about business because she was so rude. I can't believe they can't give refund. And also they don't check for the fruit today the two bags of oranges that I purchase in every bag 4 oranges was in bad condition. I think we pay a member ship in sam's The employee have to check everything the item before giving to the customers. I think this is my last year purchase a membership in sam's Because they don't care about customer the employee think they are doing a favor to you but I not every time that I purchase in sam's I spend more than $100 nothing is for free + I pay membership. My order number was [protected]. The item that I missing is the Dove bar Soap. My phone number is [protected] my email is [protected]@yahoo.com.

i have shopped sams club for 15 yrs for my vending supplies. it appears i will be going to your competitor cosco. hearing selection is way better there. i used to tell everyone to go to sam's club that is not going to happen anytime soon. if you are deleteing your candy stock that would be good to know. date of my last visit was 3/24/21. i am to renew my membership. i have not and possibly will not. i may get a cosco membership and see how things go there. i spend about 300 a month there. but i am only 1 person. i am guessing i wont hear anything back.

I went to purchase new lenses for my eyeglasses on 03/11/2021. Once they were back I picked them up on 3/17/2021. I put them on and I noticed that the left lens was blurry. Do, the black doctor told me to take my prescription and glasses back to my eye doctor for a correction and that they would redo my lens for free. On Saturday, 3/20/2021, I went to my eye doctor and he re-examined my eyes. He made an adjustment for my left eye, in which I may have said the wrong numbers prior in my first exam as to what was clear or not. On the new prescription, he only wrote the change for the left eye. Once I return to Sam's in Douglasville, Ga., the white doctor told me that she couldn't send my new changed prescription off because she needed to right eye written on the prescription as well. I told her that she can just staple the new prescription to the old one she had. There was no change to the right lens. I said I have used up gas to come here and go there can't you just call him. She said they're closed. I said I'll just come back Monday. She said we're closed. It turned out I just asked for a refund because I felt as if it was totally unnecessary for them not to take cate if my new prescription that my doctor gave me because of the change. I need my glasses so I'll take them back to For Eyes where I normally go. I will NEVER use the optical department in Sam's and as a Plus member, I may not renew and instead become a COSTCO member. My Sam's number is [protected]. I've been a member for years. But after this treatment I'm not happy with your service anymore.
Vickie Clark
[protected].

Do not order online on Thursday's and Friday's, it's impossible to get in touch with their customer service and it takes at least 3 business days to get an update. My last order 1/2 was shipped out within the 3 business days and the other 1/2 is still in a "shipping" status.
It's amazing that they are still doing "online" ordering because their competitors have the product's already "delivered" in the 3 business days it takes to pack and ship theirs.

My wife and I went shopping at your Pittsburgh Mills location this afternoon and bought a 4 pound bag of nectarines and when we got home she went to eat one and it was brown inside then a few hours later I went to eat one and it was also brown inside so you guys need to take these things off the shelf before somebody eats them and get sick and also make my purchase right. Thank you

I was at the Sam's Club in Glendale, AZ and purchased a slice of Pizza. Have been a member of Sam's Club for many many years. Also had not purchased a slice of pizza because I remember the last time, it was horrible. I thought well lets see how it is now...I have never ever eaten such a greasy, tasteless piece of pizza in my pizza eating life.
I will not purchase your pizza again as I felt I was eating a grease ball not the pizza I am used.

I would like to get a refund of my sams plus membership. I came in for 2 rx, first the older woman got very rude. She was being loud and rolling eyes because she was apparently upset she was supposed to be off work. She asked my phone number and I said it normally then she said I couldn't understand you just rattled it off too quickly. Then my rx was filled using the most expensive maker available and the pharmacist said that is how they do it, I showed online price so she changed pills and she was rude as well. I only got plus to use pharmacy but I would like to quit shopping here if this is acceptable and just get a refund of membership as I have an upset stomach over how rudely I as a freaking 48 year old was treated.