Metropolitan
Reviews and Complaints

metropolitan is refusing to pay my claim i made a claim on the 11 of june 2024 ,they requested all supporting documents and i submitted and all those years they were paying when clients were admitted at psychiatrist hospital ,even this year some clients were paid but thy are refusing to pay my claim .its so depressing because what are they saying is not on my contract or their contract,the person that was accessing my claim decided to create her on terms and conditions

I recently went to Metropolitan in Fox Street to cancel my retirement annuity policy. The lady who helped me, asked about the two policies I have, which covers the same people, but are two policies. I then told her that I was not aware. I told her that I only authorized the policy on the basis that I was upgrading from the one I always had. She sent me to go to Metropolitan Rissik Street. I explained my situation to one of the consultants. She then called Marcia September to explain why was the first policy not cancelled. Marcia could not explain. Marcia then sent me a form for refund on my premiums. She told me that I would be refunded my money.

She even told me that what I should write on the form. She said the system would update itself to pay my premiums from February 2022 to January 2023 This happened on the 7th February. I then sent the required documents to Marcia September. Marcia told me that all my premiums would be paid in a week's time. I'm now almost two weeks and the I haven't received any money. The lady keeps on coming with a different storey everyday. Her office is in Paarl. Her contact number is [protected].

She also told some guy to all me and tell me another different story. His name is Andrei Abrahams and his number is [protected].

Metropolitan stopped debiting my policy without my knowledge, and the funds were always in my account, was only notified today 07/11/22 after 10 months that my policy lapsed, I dont understand such a big company stopped debiting and were unable to notify me atleast after 3 months that money is not going through, been with metropiltan for over 10 years, why all of sudden my debit orders stops without me knowledge, nothing has changed my account number is still the same, same employer, same cell phone number, same marital status I need my policy to be reinstated with immediate effect

My son Peter J. Harden passed away on July 27th, 2020. He worked for the University of Florida in Gainesville Florida in the IT Department for 16 years. As an employee of UF he qualified for a retirement benefit which he did enroll in through Metlife, PO Box 173768, Denver CO., [protected]. Metlife agrees that they do owe his estate a payment but they have stalled and will not pay out the benefit. Their reply is that they are waiting for the Benefit Department with The University Of Florida to approve the request for payment. When I contact The University of Florida they tell me that they have no control of the funds. It seems that UF has had the problem with Metlife for quite a while and still continues to use their services.

Please ABSA stop Metropolitan from deducting money from my account without my permission.They have tried to do tha last year and they stopped after I wrote the letter to their Head office.What the are doingdoing is fraud and must stop.

[12/03, 11:59] Charlie Freeman Sethosa: Forwarded from +[protected]:
Absa: CHEQ2125, Returned, 01/11/17 PTA GAUTENG - UNPAID DEBIT, AMETLIFE [protected] PQ7075, R1, 224.00, Available R347.87. Help [protected]; MASOPLC001
[12/03, 11:59] Charlie Freeman Sethosa: Forwarded from +[protected]:
Absa: CHEQ2125, Returned, 01/11/17 PTA GAUTENG - UNPAID DEBIT, AMETLIFE [protected] PQ7075, R1, 224.00, Available R347.87. Help [protected]; MASOPLC001
[12/03, 12:00] Charlie Freeman Sethosa: Please note the date of your debit orders and ensure funds' availability to avoid dishonoured fee charges and adverse effects on your credit scoring.
[12/03, 12:00] Charlie Freeman Sethosa: Please note the date of your debit orders and ensure funds' availability to avoid dishonoured fee charges and adverse effects on your credit scoring.

From:

Lesiba Charles Masopoga