Sam's Club

To Sam’s Club team, Human Resources,

I simply want to file a complaint about Sam’s cub representative located in my city, 1225 Concord Ave., Concord, CA 94520.

My name is Anjelika Ivanova, my address is 2718 Richard Ave., Concord, CA, phone number is [protected], and my email is [protected]@gmail.com. Membership number: [protected]

Last Sunday, 2.17.2024, I went to Sam’s Club, and when I got there, I realized I forgot my membership card. I was thinking it was not a big problem as I could get a day pass, so I went to the customer service counter. When I explained the problem, I was surprised by the ignorance and attitude of Sam’s club representative Angelina Lonson. She told me in demanding tone that my membership is expired in 2020, I was asking to check it one more time as my family having Sam’s club membership is at least for past 15 years and I was doing shopping just few days before with no problems. Instead, she was raising her voice, starting to point fingers at me, and basically humiliating me in front of all the customers! She was keep turning the computer screen up and down, keep telling me that I have to buy a membership, and doing insulting remarks about “new” comings, people who do not “understand” anything, clearly racial remarks! I was asking her—what am I supposed to do now? I’m 61 years old; our membership is in my husband’s name; he is 62 and disabled. Do you want me to go home, put my husband in a wheelchair, and bring him over with an actual card? The answer was, - YOU ARE WELCOME! So I did so, went back home, put my husband in a wheelchair, and drove back. We get back in line with customer service, present our cards, and get an answer. We have no problems with membership! The representative was shocked and could not explain to us what was wrong with the previous employee, as there were no problems at all. We go to store manager Norma, but she cannot explain anything either, even though she was very supportive and understanding, she is also was checking our membership and was stuck with behavior of her employee.

We still do not understand the reasons why Sam’s club employee Angelina Lonson made such ridiculous statements and why she is took her responsibilities as a loose sale for her company, which she is supposed to represent as a business-oriented “sales person." As a “customer service” make all to walk us away?

We think such behavior is unacceptable. Ignorance, attitude, and racial remarks cannot be represented by Sam’s club employee, and moreover, as “customer service” negligence. We are kindly asking Sam’s club team and Human Resources to launch an investigation and take some proper action. Also, we would like to know the result of it. We are not asking for anything; we are only asking to make an honest and true decision.

Sincerely,

Anjelika Ivanova

2718 Richard Ave, Concord, CA 94520

Tel. [protected]

[protected]@gmail.com 2.25.2024

Writing on a T-shirt being worn by woman/girl employee at returns counter I found offensive. Totally inappropriate for business, in my opinion.
There was one word that was hidden a little by the register but the part that did show I interpreted as follows: "I get goose bumps when her [censored] — thumps".
I was there on 3/17/2021 at 04:06:59
The numbers that follow that on my return receipt are [protected]