Cashbuild
Reviews and Complaints

Hi I purchased a door like 2-3 months ago I assembly it but when it starts to rain or cold weather my door don't close I have a small roof over it but still don't work I asked one of the employees at cashbuild will it work the door for a exterior door they said yes it is an exterior door I took the frame with it aswell am so pissed off please assist it cold and freezing every day struggling with a door can contact Taryn on [protected]

I am a cashbuild customer spend more than 100 000 k on building material at cashbuild..Whan I purchasing bricks to build my home I was not sure about the number of bricks I was going need. I was advised by Mr Ngubelanga that I can return them if not needed for a refund to purchase something else there..Since April 2022 trying to get them to take the remaining bricks back but with no luck..Today I went to buy roof material and reminded him but with no luck..This so sad bacause they how frustrating building a home can be.Am so disappointed by this am never purchasing anything there again.

Hi. Went to Eyethu mall Cashbuild to purchase a window frame. The guy I asked for assistance I told him I need a window frame 300 by 1.5 while I was still explaining he said so you expecting me to check all these window frames and major the size...

I know nothing about these things as I was told to go buy such. The least he could have done was to listened until I finished explaining.

I then walked away coz he was very rude and not willing to assist.

My name is Mr Fakudze. I bought building materials on sunday 27th november 2022 at Cash build bloemfontein, rocklands branch. Customer noS160013307.

I have never endured such humiliation and insults from a driver who was delivering my materials.

I the morning of 28th november, I received a call from the store to tell me that my materials will be delivered but it will be the last load. I requested that whoever is going to deliver can he call me first because site is empty. We agreed. At around 14:46pm I received a call from this driver who was already rude from the first call to say he is getting lost should provide directions of which I did. I explain to him what was the arrangement in the morning. He started to say that I am wasting his personal airtime. ok, I requested him to wait five to 10 minutes as I will be driving to the site. Thats were numerous call came in with insults and told me that I am busy drinking and he is not going to wait for me.

I drove to the store and informed them and driver arrived. In the presence of Rocklands staff he told me that he doesn't care even if I am the customer and claimed that I insulted him first. Firstly I DONT know the driver and have nothing against him. Why will I INSULT the driver who is delivering my products. He was angry and frustrated because he couldn't find the site/address. he failed to apologize. He made it clear that he was not apologetic about what he did to me emotional and otherwise.

I will like to see disciplinary measures taken against the owner of the truck and future occurrence been prevented.

cell [protected]

Everytime i come to cashbuild dawn park the manager before even seeing my quote just says no discount check on the system what discount you get. I feel as if he is bias and when he finally sees the quote he says straight this cement is not our brand and cashbuild brand is the cheapest. So i bought tile cement from the place i bought tiles from, its called quick tile and he says we have cash build brand and i cant give you further discount. So i feel that he didnt do his best to assist to even give a better price instead of the one on the system and i feel even tough i begged him to atleast not match the price but try and come down better then his price and he tells me straight no. The fact that he just saw our face cos always ask for a discount and didnt even glance at my quote says that he has a personal problem with us as lesbians. I have complaint to a cashier before on my previous visit amd she said she will talk to him, i must not take it further. He has no way of dealing with customers and no manner in handling this business.

We made a quote for windows and the quote was R2500 and when we follow up on the delivery of the windows, we were told that the quote was done wrong and it is now R3800. payment was already done and now they are hiking the price. We feel as the school that they deceived us with a Quote that was lower to ensure that the secure a transaction , please assist in resolving the matter as when we phoned requesting the manger's number. we were put on hold and people where asking each other what the number of the manager was which was strange and they then gave us a number that went to voicemail with the Philippi branch.

Soshanguve station cashbuild manager has issues 😳 16 may 2022 want there around 12 got out around 14h05 they told us were to get off, and they won't help us its not our store, he will help us if he wants too.. And swear at us and we spend over 200k at the same store, they tired of seeing us now.. Ai one day we customers will beat them inside the shop🤮🤮🤮🤮🤮never gone buy stuff again and I will recommend other stores as we not important after we buy.. Cashbuild it's a no no no stop I won't lie the worst ever bad service in my life and the way am upset, I now have an issue with the manager he can't talk to me like am his child...

I purchased a door on 2 April 2022 at Cash Build Dawn Park. When I got home my dad told me the door has a chip we should return it. We returned the door on 3 April 2022 it was raining so they said we should bring it back cause it was rained on (by the way it was drizzling that day). We went back only for them to tell my dad we had used the door. There were hingers installed on the door. We only discovered this in the store. Meaning they gave us a user door. They refused to refund my dad so I went to hey the refund explained to the manger who called his boss and he said we should be refunded. I got the refund only for the manger to give me a comment that he sees what we doing. He implied that we are lying. Very bad service from them I'm so disappointed by the service and attitude they give people. VERY BAD.

I went to cashbuild Ganyes in the North west where I wanted to load my cashbuild card. I received a very bad and rude service from a cashier Annalise Talakasi. She is soo rude and has no good communication skills nor listening skills. I asked for the manager and Mr Tumi (Popo) came and never assisted the situation , it was later alleged that The manager and the cashier in question are in a relationship as fiancé.

If cashbuild Ganyesa keeps treating customers like this , they will soon loose customers.

I arrived around 13:30 they said I must wait for the lady she went for lunch she only came back after 14:00

On 01/03/2022 I went to Cash Build in ThornTree Soshanguve to purchase paint of the value of R2259.85 using my Woolwoths credit card, the transaction was duplicated and i was told that the funds will be reversed. i gave the transaction a couple of days to ensure that cash build bank their receipts for those transactions to appear on my bank statement and also to confirm that i get refunded automatically. As soon as i realised that the transaction still appears as duplicate on my statement, i took my statement to Cash Build Thorntree for refund. I was informed by the lady called Tsholofelo that she will give me a call yesterday (07/03/2022) which she did not, i took it upon myself to go in the store today (08/03/2022) where i waited 2hours and 30 minutes only to be told that their accountant told them that they have refunded all their clients without any proof. i need that money urgently to push my business. Not even their manager bothered to come to the front to explain and show remorse of the situation.

On 14 February 2022 I bought a geyser from Cashbuild in Witbank. It was for R3700.

Cashbuild took the money off my account double. They try to tell me that its a mistake with ABSA. I was at Absa and they told me it Cahbuild.

Its now a week later and still my money is not back in my account. Cashbuild is sitting with my money in their bank account. a whole week and the issue is not resolved. Cahbuild head office accountant told me they waiting for ABSA.

This is really bad that after a week issue not sorted and Im still out of my money.

Its like going up against a wall as no one can sort this out

Good morning

On the 10/12/2021 I went to Cash Build in Mohlakeng to buy 9 heavy duty door frames. When I get there I ask for assistance so that I can buy right products and finally one of the sales person who helped me told me that all door frames are the same there is no inside frame and outside frames. I purchased all 9 door frames and I get to they told they are wrong. Now I am struggling to get my refund they told me to do any affidavit if I want my refund, but they took back their door frames.

Please help me with the way forward

I placed an order Order: WEB-8179 Placed on 10/11/2021.
Called to query delivery on the 12th only to be rudely received by the online person who despite me asking insisted that he need not take my order number or details because delivery would definitely take place the following day.
Upon going to the Ontdekkers branch in person on 15th to find out what the delay was we find out that yet again the delivery had been forgotten. This is now unacceptable as the order had been placed in lieu of the water disruption and the rain that took place over the weekend was missed(tank could have been filled a bit).
I would like to know how this will be rectified as it's become a habit of Cashbuild Ontdekkers and it's now unacceptable!

On the 20 october 2021 I bought goods to the amount of r299.85, I paid with my atm card, two days later when checking my bank statement I discover that the amount paid to cash build it is r1037.39, I went back to inform them of the wrong amount been debited, I meet a very professional lady her name is sarah she requested my bank statement to check the validity of my complain and inform me that she will sent my complain to the correct dept of which she did and kept me informed of the progress

Until I got feetback that I must check with my bank, what should I check because the bank statement shows that the wrong amount went off my account to cash build, my bank statement shows that my account was debited by cash build, cash build need to fix the mass from you side and credit my account with the different,

On 22nd august 2021 I bought concrete tapered hip, double roman red concrete roof tile, ridge and bricks pavers amount to r42197.55 which I haven't received even today.
Everyday I call the store all I get is excuses. If I don't receive this by tuesday my you please give me my money back.

Lordwick malapane
[protected]/[protected]

On June 2021 I won a competition from Cashbuild Facebook page they said I must send my details I did, 3weeks still nothing I asked them they said there's a delay due to covid so waited up until now I have not received my voucher that I won from Cashbuild Facebook page am not happy because I really needed that voucher that they said I won for renovation.. hopefully I will get help here as I have been ignored on Facebook page and on email I even attached the pictures

My name is AnzoDean Theron, I work as a G. A AT cashbuild Southgate.
The Abuse and bad treatment and inhumane treatment and intimidate the staff. Making us work like slaves and throwing his power around and creating his own rules.. The staff is are even afraid to speak up against the store manager, he prays on the weak and the knows that the staff doesn't know thr rights. Threatening staff and calling us names. He ones called me a NAFI. and even went on further and explained that it means NO AMBITION AND [censored] ALL IN LIFE. He also does contructiv dismissals. And abuses anyone who tries to stand up against him. The staff is afraid to even talk. Or do anything about it. I've been enduring this abuse from our store manager for two years. I'm speaking on behalf of the rest of the staff. We need help from directors or MIMI MASALA TO CALL US ALL FOR A MEETING WITHOUT THE STORE MANAGER PRESENT.

Dear sir/madam

I trust you are well, I'm very disappointed, ashamed and angry 😡 how you people failed me, the worst part I have been calling head office to get assistance From Vanessa she kept her empty promises for the past 2 days. Let me story short Im having VIC account with Cashbuild Protea Glen, since the store has been looted for the past 4 weeks I have been struggling to get my building Materials from them, I'm stucked the project stuck it Cost me money to pay people on the site while their not working. I'm having R 80 000 plus on my VIC account S11901471 all I have been asking is to transfer my account to SouthGate branch so that I can be able to purchase materials for the past 4 weeks I was told I will expect a Call From Regional Manager responsible for Cashbuild Protea Glen but I didn't even today here's my contact number ([protected]) Mateko.

Can you please try by all means you slove this matter before Friday or Im thinking to go to social media tell the world about your services or I will contact my lawyers to deal with I can't afford to loose another week anymore I'm really disappointed by your service even from head office people.

Best Regards
Mateko(Pty)Ltd

Good day

I do need to bring this under your attention, when I visit the store in Powerville Vereeniging this morning to buy Pine (wood) . I had to take the stock myself from the shelves, and load on the trolley - the staff is hiding behind the shelves, and not willing to assist .
(I am a pensioner and surely need help from the staff)

This is very poor service from such a great store!

When paying I mention this to the manager, he only said sorry.

I am a regular customer at your store, but when I receive this service, I will surely went to someone else to assist me.

Receipt nr CS2810364949
Cahier 0158488
Workstation CBS281P001
Date 2021/08/01

Thank you
Cas Meades