Sam's Club
Reviews and Complaints

I have ordered gatorade powder from sam`s club.

I wanted to cancel the order. The guy said they can not cancel it before shipment. I was surprised but I said ok. After shipment I wrote again. They said they will cancel it. And I got an email saying that it is out for delivery. I wrote again and they said do not worry it will be canceled. Guss what it as been delivered.

I wrote them again and they do not give me the return label. They said they are gonna reach me. Should I believe them now?

I regret being a member of this company.

Complaint #1- While Christmas shopping in the locked perfume section, I could not find anyone to purchase a perfume until I walked several isles and found an employee that said he would send someone to help. Almost 25 minutes later no one showed up. I then went to a register for help and she sent me to a supervisor which took another 10-15 minutes. There were no perfume testers also so in the end it took 40+ minutes to purchase a perfume! should have been 5 minutes.

Complaint #2 - Our renewal bill for 2024 arrived the end of October. We mailed the check approximately November 2. On November 27 my wife went Christmas shopping and was denied her purchases because they said membership had expired! Embarrassed she calls me to confirm we paid WHICH WE DID through our business checking. She wasted hours shopping and then was embarrassed at the register. After calling their customer service they said it takes 14 days to clear payments for an open to buy?

On 11-5-23 I ordered from Sam's and only received part of the order. I received a statement for it on Saturday. Order # [protected]. I have called 4 times and they said to wait for 72 hours then the last time 48 hours and I haven't heard a word from anyone. I had planned to order on Black Friday but, afraid I would be billed and not received my order. I still would like to receive my order.

I had to cancel my Sam's membership because could not afford it. I asked for a refund of my membership fee. Your customer service said no problem it would take up to 10 business days. After the 10 day still no credited to my credit card. I have call a few times to no avail. If I ca get some resolution I really would appreciated.

Thank You

Lupe Melendrez

[protected]

[protected]@gmail.com

I have shopped at Sam's club in Cuyahoga Falls for many years. In the past year or so I have been unable to find Lipton Tea Bags. I have been to the Canton store and have found them. When I asked a service representative at the Cuyahoga Falls store she told me that they have no control over what is delivered to their store. So I am asking Why? Why is there not only no Lipton tea bags, but no tea bags at all at the Cuyahoga Falls store? There is every kind of coffee you can think of...But No Tea Bags!

Could you please look into this problem for me. Going to the Canton store for me is not always possible. I would love to be able to purchase my tea bags in Cuyahoga Falls. Thank You!

Sincerely, Pamela Rodenbucher

On october 26, 2023 a woman on a motorized cart ran me over. A report was filed, claim #[protected]. Case manager would not return any emails or phone messages. His supervisor was not helpful at all. The store manager was not helpful either. I have been with sams club a long time and thought I would be treated bettter than this! Please contact me at [protected]. Member #[protected].

On Sunday November 5th someone stole my information and purchased $725.90 worth of merchandise at Samsclub.com in Sunrise Florida for curbside pickup. I live in Wisconsin, wouldn't you think that was a little suspicious. I called right away after I noticed the money was missing. The order said it was pending so they had time to deny this person (German Gonzalas) the pickup. When I contacted customer service, they sent me an e-mail saying they weren't responsible.

My husband and I have been members of Sam' since 1992, is this how you treat your dedicated customers?

I donate plasma at Biolife, this was the money that was stolen. It took my months of donations to raise that money, which I use for my Christmas shopping.

Please help me.

I just returned from "trying" to shop at your Park Blvd store, which I have done since 2005! I was denied by your store employee and a Manager who she called over. I was told I "only have a business account and that I cannot shop during... whait for it..."business hours"I have to"upgrade"for $59.32!

Please contact [protected]@[protected]. At this point I am canceling my"business"account and denning the $50.00 charge that was"automatically" charged without my permission.

Dave Eldridge

Coast West Land Development, LLC

We purchased a box of Roncadin pizza (3 per box) - SKU [protected]. Two of the pizza's were OK but the third one, which we tried to use yesterday, had a burn spot completely through the crust and looked so unappetizing that we discarded it.

I have attached a picture of the pizza so you can see what I am referring to.

Denise Chulack

146 Jacks Run Road

Pittsburgh, PA 15214

Sam's member #[protected]

I signed up for Sam's Club Plus Membership because they had a $55 promotion that was supposed to give me $55 in discount. But unfortunately, Sam's Club charged me $110, and I never actually got those promised discount. I'm contacting you because I require your help. I want to get a refund of my missed $55. [protected]@outlook.com, Order No : [protected].