Jo-Ann Fabric and Craft Stores
Reviews and Complaints

After reading numerous reviews from customers, it's evident that JOANN Fabrics & Crafts is facing significant challenges in providing a satisfactory online shopping experience. Customers have expressed frustration with delayed orders, poor customer service, and issues with order cancellations and refunds. It seems that the company is struggling to meet customer expectations, leading to widespread dissatisfaction. If you're considering shopping online at JOANN, it may be wise to proceed with caution and manage your expectations accordingly.

We are over an hour away from the Jo Ann Fabrics Store we went to at 2160 N Rainbow Blvd, Las Vegas, NV... Since we were in town, we went there to get fabric for a home project. I told the person I needed 90 inches in length of the fabric and the Jo Ann employee assured me that it would be 90 inches. I also bought a curtain rod, using a 40% off coupon... The price on this item was marked 16.99... On the way out to the car, I noticed that the price for the item was 21.99 minus 40%... At the time, I decided that it was still less than 16.99, so I didn't bother to go back. Today, the wife and I laid out the fabric on a kitchen counter and measured it - It was short of 90 inches! The wife advised me that even at 90 inches, it was going to be questionable if it would be enough for her to sew a curtain loop and edge seam on it. The shortage wasn't much, but I paid for 90 inches, because I needed 90 inches. And what seemed most ridiculous to me, was that there were only about 6 inches of fabric left on the roll she cut my fabric from - Who is going to buy that 6" that it was worth it for you to short a customer, and who is going to go back to a store that can't even give you what you ask for? Naturally, I decided to call the store to complain, but after 4 attempts, during business hours, and no answer followed by a disconnect, I finally gave up... This store will no doubt go the way of KMart with service like this.

This is not really a complaint but I talked to someone but they didn’t know I thought maybe someone could help I’m looking for fabric tradition keepsake calico # [protected] green floral it’s out of stock in store and on line. I’ve been checking back with no luck. How can I find out if it’s going to be restocked or if it’s discontinued I would like to find out so I can find something else. I would really like to get this one my email is [protected]@hotmail.com. Thank you for your time

On November 28th I placed an order for 4 types of garland. For each garland I order around 2-3 of them. I had a order from 2 clients that wanted custom garlands for the holidays. Every item was listed as sale items so I thought I was getting a deal! Really excited and telling them they'd love them. It took 2WKS for my order to process. I kept calling and calling because I knew the long processing time would make it harder for me to get my items. I spoke to a supervisor and told I would get 25% off the entire order. Then I get an email saying over half of my order was canceled. I called and the automated service "redirected" my call to email. Then, i started getting pieces of the remainder of my order. Then, the initial person helping me switched to another person who has been generic in his responses, not acknowledging any of my issues, given no compensation or answers. Just a waste of my time. I was charged over 100$ which wasnt explained, I have less items so how? And what happened to my 25% off? No answer. Now I get an email saying 3 more items are coming... separately... so my card is being charged for each shipped item. And there is no way to speak to anyone about this who can explain what the heck is going on. I'm pissed, my customers canceled (of course) and I recieved no resolution nor compensation.

Brand new Customer. My wife is starting to sew again. Looked up the closest Jo-Ann's store. It was 25 miles away, so she decided to order online. All of what she ordered was cancelled and the order was over $100. What message does that send? Not a very good first impression. Went into local store and blah, blah, blah about how they have nothing to do with online orders. I am a small business owner and good Customer Service is so important yet is hard to find these days. This is an example of pitiful Customer Service right out of the gate. I don't expect that you will stay in business with examples like this. Unfortunately, you will never get another opportunity from us.

I went to Jo Ann's today to take advantage of their 40% off regular price item deal. I found three items that I liked and headed to the cutting counter. The girl there was nice and helpful, and I had no issues. However, when I got to the checkout line, it was slow as usual. There were only two associates working, and the line was moving at a snail's pace.

When it was finally my turn, I asked about the senior discount that I had seen advertised. The girl quickly informed me that there was no such thing, but she called another person up to the register. This person didn't identify themselves as a manager or anything, but they said that they had no such policy. Apparently, they used to have a discount for seniors, but it was only once a month.

I presented my phone to get the 40% off a regular price item, and I also had a coupon for $5 off $35 spent. However, the person at the register said that they had already given me the 40% off and that when I took that item off, I was under $35 and didn't qualify for the $5 off. I didn't feel like arguing with them, so I just let it go.

When I presented my gift card to pay for part of the purchase, the first person at the register didn't even know how to run the card herself. She tried to put the card in the slot for a chip card, which obviously didn't work. I had to use a check to complete my purchase, and she had to call someone else over to instruct her on how to process it.

I know that checks aren't the most popular payment method these days, but Jo Ann does accept them, so their employees should be trained on how to process them. I usually write a check at this store unless I have cash on hand.

When I got home, I checked my receipt and found that they hadn't given me the 40% off or the $5 off $35 purchase. Now, I have to go back to the store to get what is owed to me. I hope that the Parkville store can fix this for me because I plan to be in the area this week. The BelAir store recently underwent an expensive renovation, but I find that the staff at Parkville is much more friendly and accommodating.

I gotta say, Joann Fabrics is a real disappointment. I mean, if I could give them less than one star, I totally would. But since that's the lowest rating they got, I had no choice but to give them one star. And let me tell you, they don't even deserve that.

If you're looking for a terrible online shopping experience, then Joann Fabrics is your go-to. They are completely clueless when it comes to handling and supporting their online shopping platform. And don't even get me started on the 6-10 business days they say it takes to process your order. Like, seriously? Who needs that long to gather up a few things and put them in a box?

So, I placed an order for some holiday items and waited patiently for 14 business days. But guess what? No update on when it would ship. And when I called their customer service center, they were completely helpless. They had no idea what was going on and kept giving me different information every time I called. And to make matters worse, I suddenly received an email saying that almost all of my purchased items were out of stock. Like, what the heck? I placed the order three weeks ago and now they're out of stock?

Every time I talked to their customer service team, I got no direct answers to my questions and they promised to take next steps but never did. And when I finally got someone who seemed to know what they were doing, they told me that my order was coming from the local store and had been waiting for shipment for the past four days. Like, seriously? It takes four days to put tape on a box and call UPS?

If you don't believe me, just read the other reviews here. You'll see that Joann Fabrics is stuck in the stone age when it comes to online shopping. And their senior management must have skipped Customer Service 101 in business school. I mean, seriously, avoid these guys like the plague. Don't ever shop here - EVER. I, for one, will never spend a penny in a store that treats customers this way. And you shouldn't either.

I recently made my first order from Joann Fabrics, and unfortunately, it did not go as smoothly as I had hoped. I ordered 16 skeins of Paton's Natural Mix Worsted Wool, and the order arrived in two separate shipments. The first shipment contained 6 skeins of the color I had chosen, which matched the color shown on the website. However, the second shipment contained 10 skeins of a completely different color.

I immediately contacted Joann's customer service on Friday the 13th of December to explain the problem. I informed the representative that I was leaving for the UK on Monday the 16th of December and would be abroad for almost three months. I needed the replacement yarn as soon as possible because I had already started my project with the 6 skeins of the correct color, and I planned to finish it in time for Christmas in the UK.

The representative and I spent about 15 minutes on the phone, during which she put me on hold a couple of times while she spoke to a manager. She promised that she could expedite the shipping of the replacement yarn and that I would receive it on either the 14th or 15th of December. I was initially skeptical because it was the weekend, but she assured me that it would arrive on time.

A few hours later, I received a message from Joann's that the order had shipped. However, the message also stated that the order would not arrive until Tuesday the 17th, and the tracking information showed that FedEx had not yet picked it up. Despite this, I trusted the representative's promise that I would receive the yarn on time.

On Saturday the 14th of December, I checked the tracking status and saw that FedEx had still not picked up the package. I called Joann's customer service again and spoke to a man who told me that there was no way the package would arrive on a Saturday or Sunday if it had been ordered on Friday. I explained my situation and the potential for the package to sit on my front steps for three months while I was out of the country. He said he would speak to the order department and see if they could get the package to me before I left on Monday. He promised to call me back that afternoon but never did.

That afternoon, I emailed Joann's to cancel the order and detailed my poor customer service experience. Unfortunately, the yarn still arrived on my doorstep in the US on the 18th of December, while I was in the UK.

Overall, my experience with Joann Fabrics was disappointing. While the representative I spoke to initially promised to expedite the shipping of the replacement yarn, it ultimately did not arrive on time. Additionally, the lack of follow-up from the customer service representative who promised to call me back was frustrating. I hope that Joann's can improve their customer service in the future to prevent similar situations from occurring.

I recently bought a wreath from Joann Fabrics' website and it was absolutely stunning. The best part was that it was shipped just a few hours after I placed my order and arrived at my doorstep within a few days. I was so impressed with the quality of the product that I showed it to my mom, who was also looking for a wreath to hang over her fireplace. She found a few options online that were said to be available in-store, so we decided to go check them out in person.

Unfortunately, when we got to the store, we couldn't find any wreaths except for a couple of Christmas-themed ones. However, we did come across some Bloom Room stems that were advertised as buy one, get three free. My mom had been looking for these to put in vases, so we spent quite some time going through them to find the perfect ones. When we finally got to the checkout, there were two customers ahead of us. The phone started ringing, and the cashier picked it up. When she was done with the call, it started ringing again, and instead of calling over the next customer, she answered the phone again. We all just stood there looking at each other, wondering what was going on. Finally, she put the second call on hold and helped the women in front of us. When she was done with them, she picked up the call on hold and told the person on the other end, "I'm sorry I checked and we don't have any." It was clear that she was lying to the customer, which was not a good look for the store.

After that, she called us over and rang up our items, which came to almost $50. We pointed out that the sign for the Bloom Room stems said buy one, get three free, but she told us that all of them had to be the same. This requirement was not mentioned anywhere on the advertised signs, which would have been helpful to know. The cashier didn't seem to care about our frustration, so we just left everything on the counter and walked out. It was frustrating to spend so much time shopping for something only to be met with a "screw you" attitude. As someone who works in customer service, I would never treat customers in such a poor manner, whether in person or on the phone. However, based on the reviews I've read, this seems to be a common issue at this store. While part of the blame lies with management, the workers also need to take responsibility for their actions.

We have other options for shopping and will use them instead. Even though my online experience with Joann Fabrics was great, I won't be ordering from them again. For the record, we were at the Centereach, NY store, but I doubt anyone from the company cares.

Yo, I gotta say, I had a pretty rough time with Joann Fabrics. I ordered 7 paper pads online and they only shipped me one! Like, what the heck, man? And when I checked my account, it said they shipped all 7. Are they trying to pull a fast one on me or what? I mean, my card wasn't even charged the full amount, so it seems like they're just making stuff up.

And to top it all off, they didn't even bother to contact me about it. They just shipped me one pad like that's what I wanted or something. I can't do anything with just one pad, you know? If I wanted one, I would have ordered one. But no, they had to go and mess everything up.

Honestly, I don't think I'll be shopping at Joann's again. They're way more expensive than Michaels and they don't even offer anything extra for the higher prices. And Michaels always contacts me if there's a problem with my order. Joann's could learn a thing or two from them.

I'm gonna return the one pad to my local Joann's store and forget this whole thing ever happened. It's not my fault they can't get their act together and fulfill an order properly. And if they end up shipping the rest of the pads later, I'll come back and update this review. But for now, I'm not impressed.

Joann Fabrics is a store that I have mixed feelings about. As a fashion student, I am often in need of fabrics for my projects, and Joann's is the only store in my area that has a decent selection of fabrics that I can feel in-person. However, every time I walk into a Joann's store, I am met with disappointment.

Firstly, the customer service at Joann's is terrible. The employees are rude, unhelpful, and often unknowledgeable about the products they sell. If I have a question about anything related to the items they sell, I am more likely to find the answer using Google than asking an employee who will definitely waste my time. It's frustrating to have to deal with employees who don't seem to care about their job or their customers.

Secondly, Joann's is never fully stocked with basic fabrics that are not hard to find. It's frustrating to go to a store looking for a specific fabric and not be able to find it. I have been to several Joann's locations, and each one is the same. It's disappointing to see a store that doesn't seem to care about its customers' needs.

Lastly, Joann's has a problem with their coupons. They often don't know how to use their own coupons, which can be frustrating for customers who are trying to save money. It's not uncommon for me to have to argue with an employee about a coupon that I know is valid.

For example, the other day I went to Joann's Polaris location looking for Copic Markers and black Organza fabric. I walked over to where the organza was and didn't see any, so I asked an employee if they had any in the back. Instead of looking for it, the lady told me, "Well if ya don't see it we don't have it." I then asked if she could look in the recently cut fabric, and she went over and said, "Yeah, we don't have it." I was disappointed but not surprised. Then I walked over to the markers section and all they had were off-brand markers. I asked another employee if they still sold Copics, and she said, "Uhhhhhhh idk." I asked her to find out, and she asked on her headset and said they had a few in the back but someone came to their store and stole the entire wall display of Copic markers. This is a great example of Joann's employee's stupidity. A customer came in and stole an entire display case of markers, and they did nothing about it.

In conclusion, I wish there were other fabric stores in my area that had a decent selection of fabrics that I could feel in-person. I truly wish I didn't have to give a single penny to this awful company because I honestly wish it didn't exist. But because it is my only option, I am going to continue to write reviews on my experiences until there is significant change.

I had a really bad experience with Joann Fabrics recently. I was supposed to receive two refund checks from them on January 10th, but they never arrived. I tried to get in touch with the store manager and assistant store manager, who had helped me with some returns in the past, but they weren't able to help me this time. When I contacted customer service, they told me that I could either pick up the fabric I had returned or take a store credit. I was confused about why they were asking for so much information about my return, but I gave it to them anyway.

The store manager told me that their policy had changed and that I was being penalized for it, even though I had done everything right. They even implied that I had stolen some unbleached muslin, which was ridiculous because I had returned it and the sales associate had scanned it and identified it in their system. They gave me the choice of picking up the fabric or taking a store credit, and I ended up taking the store credit because they threatened to take it away if I didn't use it soon.

I was really upset about this whole experience because my late mother had been a loyal customer of Joann Fabrics for years. She had taught quilting, cake decorating, and needlework classes in Bellevue, Nebraska, and she always encouraged her students to shop at Joann Fabrics. It's really disappointing to see a store treat a loyal customer so poorly.

I'm going to tell everyone I know about this experience and warn them not to shop at Joann Fabrics. It's really shady and cowardly of them to try to defame my character without any evidence or explanation. I hope that other people will learn from my experience and avoid doing business with this company.

I gotta say, my experience with joann.com was a real doozy. I was trying to take advantage of a sweet online deal, so I placed an order for pickup at my local store while I was already there. Seemed like a good idea at the time, but boy was I wrong.

First off, the online ordering tools are a real mess. I had no idea that orders placed after 5pm wouldn't even be sent to the store until the next day. And even worse, the confirmation email I got just said "we'll let you know when your order is ready to pick up." Like, seriously? How am I supposed to plan my day around that?

So I waited in line for a whopping 50 minutes, only to find out that the store couldn't find my order. They tried everything, even calling the store manager at home, but no dice. And to make matters worse, there was no way for me to cancel the order online or in-store. I was stuck in limbo, unable to get my items or my money back.

I did some digging and found out that buried deep in a "Pick Up Information" web page is an 888 number for customer service that can supposedly cancel orders. But when I called, they didn't even pick up! What a joke.

The store employees were really nice and tried their best to help me out, but they were clearly frustrated with the whole situation. Apparently, a lot of customers have been having similar issues with the online ordering process. And to top it all off, if you don't pick up your items within 3 days, they just put them back on the shelves with no refund. What kind of nonsense is that?

Honestly, I don't think I'll ever use joann.com again. It's just not worth the hassle. If you're thinking about buying something online for pickup at a local store, I'd steer clear of this site. Save yourself the headache and go somewhere else.

I recently had an experience with JoAnn Fabrics that left me feeling disappointed and frustrated. I had ordered 2 yards of NFL New England Patriots Fleece material online to make a blanket for my adult son who is currently battling liver cancer and undergoing chemotherapy. Unfortunately, all local JoAnn stores were out of stock of this hard-to-find NFL print, so I was forced to order online.

I was impressed with the fast turn-around time and received text message alerts that my order was on its way. However, when the shipping box arrived, I was shocked to find that what I received was a length of an unknown gray fabric wrapped nicely around a cardboard bolt, rubber banded in place with a shipping ticket tucked beneath, and nothing else. If it wasn't such a highly sought after fleece pattern, I probably wouldn't suspect anything intentional and regard it as a simple mix-up of orders. And it still might be...

I called the Customer Service number given on the back of the ticket (***120.) After pressing #1 to choose English as my preferred language, I was then asked to press #1 or #2 to confirm my age as being over or under 60-yrs. This made me feel uneasy, but I proceeded with the call. However, I was routed to a live person who had NOTHING to do with JoAnn Fabrics. This woman immediately went into a non-stop sales pitch for me to buy a Medic Alert device. She wouldn't stop talking, even after two or three polite requests to let me speak. I hung up.

Thinking I had misdialed, I tried again. This time I was routed to a car insurance sales pitch. This made me lose faith in JoAnn's customer service legitimacy and began to consider an intentional swap of my NFL fleece. Having read so many customer service horror stories posted on this site, I'm somewhat convinced JoAnn's upper management is corrupt, out of touch, or simply doesn't care. If so, that would explain all of the many complaints posted to this forum... mine included.

When I visit our local JoAnn store on Monday to get my money refunded, I'll speak to their manager. But like so many others who have written, I will likely not shop JoAnn Fabrics again -- in person or on-line. Hobby Lobby and Michaels will be my sources for crafts, fabrics, etc. in the future. The ancient Romans warned "Caveat emptor" or "Let the buyer beware!" and I now understand why.

I placed an order for some Mod Pod Puzzle glue on April 23rd, 2020 from Joann Fabrics. Due to the Covid-19 pandemic, I opted for curbside pickup and paid online. I received a confirmation email and my Order# showing that my item was in stock. However, about 10 minutes later, I received another email asking me to hold on and not pick up my curbside order yet, as they were pulling my order and someone from their JoAnn Team would contact me when it was ready for pickup.

I waited patiently for a curbside pick up email, but it never came. After waiting for almost three weeks, I decided to call Jo-Ann Fabrics on May 8th. To my surprise, an extremely rude customer service woman answered the phone and told me that my order had been canceled because my item was out of stock. I was shocked and asked her why I was never contacted either by telephone, email, or text to let me know that my order had been canceled.

I told her that I was looking at the item online on their Jo-Ann Fabrics website, and it showed that the item was still in stock. However, the customer service woman hung up on me. I was extremely disappointed and frustrated with the way I was treated. I attached my confirmation email and another picture showing that they had my item in stock, but yet, they canceled my order with no explanation whatsoever.

The customer service was extremely rude, and I had to wait for three weeks for my order. Even though it showed my item in stock, I was never notified that the item was not in stock, and I was never notified of anything. I will never buy anything from Jo-Ann Fabrics again.

Their inventory needs to be adjusted, counted, and corrected to show that they are out of stock if they don't have the product in stock. They should always contact their customers when they find that the inventory is wrong, and the item is out-of-stock or on backorder. They should not cancel an order with no explanation.

Their business practices are shoddy, and the lady on the phone yesterday should be fired for hanging up on me. I was being polite on the phone, and I did not deserve to be treated that way. This was the worst experience ever, and it was a complete waste of my time. I would like a store manager or a district manager to call me as soon as possible.

I am disgusted by their business practices, and I hope they take this matter seriously. It is important to keep their customers informed and treat them with respect. I had to go back and look through my credit cards to make sure that I was credited back for my purchase. This was a complete inconvenience, and I hope they learn from their mistakes.

On Saturday May 15, 2023 at approximately 5:15 at the Joanne's Fabric and Crafts store located in CIinton, Utah, I was abused and assaulted by a manager who also attempted to rob me for her mistake on a return. The employee whom made the mistake on the return confessed in front of the abusive Manager named Arlett that she had made a mistake, but the abusive manager became very aggressive and forced me to accept a gift card or else she would not give me my purchased item back. As she robbed me, even though I have a receipt to prove otherwise, she began yelling and pushing me out of the store as she also intimidated me with her body and my shopping cart pushing it out while I politely insisted I had a receipt and now a gift card I had to spent. She yelled "I don't give a [censored]", in front of many other customers and finally backed off while still making fun of me while helping other customers wearing masks.

I recently visited your store a few times here in Merced, California and every time I go in there I am being harassed by your employees. They follow customers around watching what they are doing as if everyone is going to steal the fabric. The employees there have poor customer service especially when its within 30 minutes of closing. Today is April 14, 2023, my mother and I had decided to go in and look for needles and a few other things I knew the store carried but as soon as we walked in the door an Employee, Becky, immediately turned to my mother and I and said, "We are around closing time so don't go fill a whole basket of fabric for us to cut." That was completely and utterly wrong for her to say. I have spent so much money at other stores of JO-ANN's and never had such rudeness and felt so disrespected by any other employees of any other stores. I will not recommend this store to any of my fellow people!