Dollar General
Reviews and Complaints

As a frequent shopper at Dollar General, I understand the mixed feelings customers have about this store. While some customers appreciate the friendly service provided by employees like Carla in Columbia, others have faced challenges such as rude staff, cleanliness issues, and stocking problems. It's disheartening to hear about instances where customers feel disrespected or encounter unprofessional behavior. Dollar General seems to have both shining moments of exceptional service and disappointing experiences that need improvement. It's essential for Dollar General to address these concerns to ensure a consistent and positive shopping experience for all customers.

Dollar General did not have sales flyers at their stores this week and the online app did not post the sales flyer either. I contacted their online customer service, and they wanted me to pay $55/month for an answer as to why they did not have any sales flyers either at stores or online! The three DG stores, on Terry Parkway, Gretna Boulevard, and Behrman Highway. AND ONLINE!

I have shopped at DGX in Northern Liberties since it opened, I have a shop a block and half away. Today. 12/20/23 i went in to purchase gift cards and was told cash only. I've been an executive in retail mgmt. for 30+ years and now own a shop in the area. I understand the challenges of retail theft through credit cards. I am not sure why a debit card is not recognized as cash by DGX. I had to walk to my bank because I don't use debit machines.

I understand protecting your assets, but customer service should be paramount.

Perhaps training your staff to recognize strange behavior is a better idea.

Ask for 2 forms of I.D, large dollar amount in gift should be approved by a manager or reduce the dollar amount for gift card purchases. I can't imagine a person coming into a dollar store purchasing over $100.00 in gift cards for a single card.

If nothing else, a repeat client that is known to a staff member should be treated with some level of service.

Happy holidays

I went into my local dg yesterday (Houston pa) and very surprised by how filthy this store was. It’s only blocks from my house but I don’t normally shop there unless I need something special. I was out of some Xmas wrapping paper so I went in. The front door is falling off and there was bits of paper and trash everywhere. Plus the floor was disgusting. I’m not just talking about dirty but big swirls of dirt. On top of that they had few Christmas items where as dollar tree is well stocked. I’ll never go back!

I left my wallet at the store earlier today and didn’t even realize it. Danielle and the other staff there noticed and she did everything even found me on Facebook, and got in touch with mutual friends just to make me aware it was at the store & safe so I could come back and get it. People so sweet & honest are hard to come by, but what an amazing woman she is! Thank you so much again!

Just stopped to grab a bag of cough drops. Went to self-checkout, it wouldn't take my bills. The employee was in another aisle, so I had to yell that the machine wasn't working. Employee yelled back "maybe it's your bill". what really? As he walked up, I tried 2 other bills and then I said to him, so all by bills are bad? He stated well there are a log of counterfeit bills around. So, I'm using counterfeit money? I said I don't have time for this just ring me up yourself. No, he said I'm fixing the self-checkout. I said you just told me it was my bills. As I am standing at the regular checkout he continues to mess with the self-checkout. I asked if he was going to check out my item and he said no. I asked for corporate number and he said it's on the receipt. I don't have a receipt because you won't wait on me. He just continued to ignore me.

Dollar General treats their most dedicated hardworking employees with utter disrespect.

After you dedicated yourself to the store that they threw you in and made you run it with absolutely no training and you never gave up! You gave it your all (most people would have backed out and left, believe me!) you even trained new employees as they were sent to you, (at least taught them as much as you know, made them badges, etc...) then after 2 months of this they send a "manager" (that you are so relieved to finally have) the manager has numerous face piercings, tattoos and walks around cussing and saying things such as I don't give a * about the customers. You call one evening while closing to ask a question and the manager answers the phone with numerous cuss words, F-bombs! So you try to reach out to others for help such as their boss, the district manager. They do not respond to you at all, they do not answer texts or return calls. You try to call the employee line/HR that is supposedly there to help. They do nothing at all. Even though they claim to have zero tolerance for the way you have been treated.

Then the manager executes a plan to fire you (literally the ONLY person that has been running the store) I ran it completely alone, only me all by myself in the beginning for a few weeks. Starts belittling you to the other employees, (the ones you trained) cuts you down. Then some of them start yelling/screaming at you, following you around the store doing this in an extremely hostile way while you maintain professionalism. None of this matters to HR either.

So the manager cuts your hours, demotes you, sends numerous texts to you with laughing emojis. Says the ONLY hours you're going to get is Saturday nights. Their stores are frequently closed (as many of you probably know). I just tried to go to one on Sunday and it had a handwritten note stuck on the door that said closed due to illness. When in fact they are closed because they can't keep anyone & they can't keep the shelves stocked. It's just a matter of time...

This place does not care about anyone. The literacy foundation money they ask you to donate to gets deposited with the rest of the money.

#dollargeneral #incompetence

I shopped at Dollar General on Nov 8 2024 at store 10280. I have complained before about the large carts cluttering the aisles where you can’t get through. Th. On this day I was in the back of the store where the toilet paper was and a woman tried to walk past me pushing my cart. I moved over as far as I could but a box corner sticking out caught my finger.pictures ataached

Twice in a row I lost out on my coupons That I downloaded I put my number in and It says 23 coupons downloaded I had 65.00 in sales My % off 25 didn't come off 5 off 20 laundry soap 3 off tw0 Pantene 1 off toilet paper 1 oof heartburn its frustrating sitting here doing a budget trying to save money and this was the second week I didn't get 5 off 25 you need to fix it or stop having coupons have a great day

I purchased a AT&t Calypso 4 1967-420-41958 at Dollar general store number 208-71 robertsdale Alabama contact number 251-964-0189 it charged my account let me add the prepaid AT&t refill card activated and now will not let me use the phone contacted AT&t customer service they said I needed to go to where the phone was sold because it looks like they need to scan it that it was not yet sold I have a receipt reading date 05/17/2024 barcode 8917808 4701 6939314621992513918901618321516

I went into dollar general in Tonawanda NY. When I done shopping and came the register. The black Hispanic male told me your a male prostitute. I think that dollar needs to hire another cashier at dollar general. The store probably needs a new manager. The store number of the store #21065. when I started shopping a woman came in the store a told the cashier I was male prostitute. Tonawanda has people with mental disabilities who are working at local companies stirring up trouble. I don't even live in Tonawanda. I worked down the street from dollar general and came into store to buy some items and I'm being disrespected at the cash register. Post by wayne everson

On april 26, 2024, I attempted to sign up for dollar general on-line order and delivery as far as I know this was not accomplished. I would like my bank information address and name deleted. Thank you. My email is [protected]@myyahoo.com. If I need to do something else to delete my info please e-mail me at this email address. My physical address is 7519 kensico dr port richey, fl 34668// phone [protected]

DG on Clairton Blvd. in Brentwood, Pittsburgh, PA There is only one check out and it is self-serve. There are no registers manned by personnel. This is absolutely ridiculous. People often get frustrated and take their rage out on the one salesperson who is in the store. This appears to be a corporate decision to make money at the cost of service. This greed will get someone hurt or killed when the wrong person gets angry. I'd like to know how you came to this decision. Is it due to a total lack of a moral compass or just blatant greed? I'd also like to know if you have a solution or will just file this in the corporate computer trash can? Connie Horhut