Dollar General
Reviews and Complaints

I shop regularly at the store on the corner of union rd and gardenville in Cheektowaga NY. It happens to be 26 degrees outside and your store is not much warmer. Every time I shop there all winter it feels like they have no heat on. Is this a policy with your store to not provide heat for your employees? If I am cold shopping with a jacket on then how are your employees suppose to work under these conditions. No less every time I go in there one on your employees is sick and who do you think is the blame for this. I am very disappointed and feel that it is time to stop shopping at your stores and make sure I get the word out on how you treat your own people. And believe me when I say I am not the only customer that feels this way as I have heard others complain while in your store. I do hope that you will take this complaint seriously and rectify this problem with your stores in the Buffalo area.

I was working on 12/04/2018, and a customer came Lisa, buy some candle, she told me that they was 50% off ii explain to her it will be taking off at the end of the transaction. Well it didn't take it off, so she told Robert general manger, he yell at me in front of the customer, i told him I quit you aren't going to talk to me any kind of way.
So today on 12/06/2018 I was told I couldn't come back in the store by a friend, Sean is talking about everything that happen in the store,

I will not be shopping in your ADA OH store anymore and being a small collage town that is saying something . I will drive 15 miles to kenton OH, where they do want and treat people better . I came to the ADA OH store Monday dec 3rd maybe around noon an grab a cart outside and there was an ext.cord laying in it so I went inside and try to hand the item to the cashier (out from behind the counter ) the item telling him this was left outside in this cart . He just ignored me as he was walking right by me to get back behind the counter. In this time another person came in seeing what was going on and stayed how rude he was being . Now that is pretty sad when another person see it and comments on it . Would not be so bad but this man is always like this towards me why I do not know . I was in retail 27 years and this is not how you train your people to act . Needless to state how the store having boxes blocking isles etc...Really how hard would it have been to take the cord and say Thank you?

I was assault and my life was put on line by one of employee stacey. I felt like she was to much. By your dollar general in Kittrell . What hurts the most I come to this store everyday and can't go back now. I need someone call me as soon possible . I'm so unhappy right now I really hope the problem get fix. I was just helping the store outnthan I get assault

Hello I live in NC. I have been calling and calling the support team for days. While I'm writing this message, I have been on the phone now for 20 minutes and 25 seconds. What is the problem. Please stay on the line, your call is important to us. No it isn't! Where is the customer service ya'll use to have. The company is a million dollar company and can not get in touch with anyone. I hope the owner reads this. Matter of fact I'm still on the phone. This company at one time was like a ma and pa store. Not anymore! Dollar General has lost one of the best customers you ever had.I know I won't make a difference but somebody needs to say something. Pitiful Company.Still on the phone, now 27 minutes. Shame and a disgrace. #humbug

I caught the store managers daughter swapping price labels in her store... I'm appalled!. The manager treats the customers poorly. I have lived in this town a long time. I know that the old store manager had banned this girl from OUR store for the same thing. I shop here all the time. And ever since Marie Hartzog showed up she treats her customers ugly. She has been complained on before and was completely over looked by the District manager...Same way with a employee named Betty. She is rude and treats the other employees like they bother her when they need help with something. She os always outside smoking when the cashiers need help or get backed up, we have complained several times to the manager and yet she is still there. No smiling face nor a friendly greet when you walk in. Our store has a Kimmie that works here and she goes above and beyond to make sure we find what we are looking for always a friendly greet, knows most of us by name and HELPS with the DGcupons. Miss Kaity is a very bright and helpful young lady. We only shop there when certain people are working cause they take their time to help. Clayhatchee is a very small community and we are all very friendly but the store manager has made hateful comments about some of the people and thats not how a manager should talk. If this keeps going on I feel I need to contact the BBB and see what they say. Obviously the district manager doesn't care how his managers treat the customers. Please get her and Mrs Betty out of this store.

The manager is extremely rude. Raises her voice and rolls eyes at customers. She has no concern for the store or customers. We were told we could go shop elsewhere. We now drive to the next town to Fred's. The store is a complete mess. Stuff is blocking the aisles and you cannot get a cart through the store. The floors are dirty. The store is in total dismay. Even if it got cleaned up and straightened out, the manager is so rude, she will continue to run people off.

I live in sulphur louisiana I went yesterday to dollar general store on 2974 n beglis pkwy store# 10317. And was purchasing some items and tripped over a stuffed stool that was in the middle of the isle and twisted my left ankle and hit my left knee on the shelf the witness went and told the employee and she came to help me and my son went outside to get my friend then my friend asked the employee to give her a accident report the employee laughed and called the manager and the manager came and she also laughed and then it took 20 minutes before my friend was able to get the report. And they wouldn't give their names. I'm going to hire me a lawyer if nothing is done! They don't deserve to be working with the public at all!

Hello I am writing you as a frequent shopper at the dollar general. My store of choice has always been Warfield Dollar General in Warfield Kentucky #3407.
I have always loved this store and it had the best Customer service when a man named Nick worked there. The store was always clean as well and items were easily accessible. For the past three weeks I have been traveling an extra distance to go to the Kermit Dollar general in Kermit West Va. due to a rude employee named Kay. I have been Noticing that the store has went downhill in cleanliness the past few months. I went to the store today just because I was running late and didnt have time to travel extra and when I walked though the store I was shocked at the mess. I am writing you only because I have commented on both the rudness and the cleanliness and nothing has been done about either. If I owned a business I would not want my store ran like that or look the way it does. I am attaching pictures so it can be known how Disorganized and dirty your store is. Thank you.

A few minutes ago I went to the Caruthersville, MO Dollar General to return a 6 ft. Wireless Gear Sync & Charge Cable for iPhones (Model #G0536, UPC [protected]) and I was told I could not return the item without a receipt. They said they would accept absolutely no returns without a receipt which I know for a fact clearly goes against Dollar General's return policy. The policy clearly states that any item still in the packaging with no damage can be returned without a receipt for up to $25 cash or store credit for anything over $25. The manager on duty would not even give me an explanation as to why she would not accept the return and was honestly pretty rude about it. When I tried to tell her I had just read the return policy a few seconds before I came into the store, all she would say is "no exceptions you must have the receipt." Now the item in question was given to me by someone so obtaining a receipt would be impossible and even though it's only about a $10 item, it is the principle behind the matter I am concerned with, not the money. If one store isn't going to accept returns without a receipt then all stores should have to adapt that policy because allowing a manager to override company policy as he/she sees fit is only going to create chaos. So my main question to company support is this, How am I going to return this item since your policy I read online & on the wall in the store states that I can? And furthermore why is this manager able to override corporate policy without even so much as an explanation to the customer? It just seems like every time I walk into the Caruthersville store it is something, either the store has overstock spilling into every aisle making them impassable, it takes forever to checkout because only 1 cashier actually has a drawer in & the other cashier will only accept debit/credit cards, items are either not priced or they are mispriced, and I've even witnessed the employees with their cell phones out listening to explicit music which included the cashier while in the process of checking myself & my 5 year old daughter out. Just to give you some perspective too, this is the first time I have ever felt the need to file a complaint on anything or anyone in my entire life but rest assure it will not be my last if these issues are not resolved very soon. Just to be completely honest though I am about ready to just stop shopping at Dollar General all together or at least the Caruthersville location. Thanks for your time. I hope to receive your helpful response in a timely manner because despite all the problems, you cannot beat D.G.'s prices.

Sincerely,
Disappointed Customer

This takes place at Dollar General at most of them in the Kansas City Kansas area. They always have different people working all the time. It's like revolving door. The store is almost always a mess. Boxes in the isle's. Most of the employees are very unfriendly not to mention they never ask you about the digital coupons when to put your phone number on the key pad.

You Fayetteville, Ga location has a handwritten sign in the door that is telling your customers that Police will be called on them if they enter the store with a pull over hood that is weather appropriate or a hat/head wear. As a mother, this is an uneasy feeling to think about a misunderstanding can go fatally wrong. If this is indeed business practice and within store policy, perhaps the request wouldn't feel as invasive if it we're printed on store literature or on a store sign.

The manager at the wildwood NJ dollar general is rude and ignorant. I've witnessed on several occasions him yelling and arguing with employees and customers alike. On another occasion I heard him talking with another person about how he got the job. Person said I thought you need a high school diploma to get a general manager position here and he said you do but I lied on the application and they don't look in to it

Let me say this I work in Philadelphia as consumer brand manager. I just move to area from North Jersey was impressed how the store was being run. When the store had the tall African American gentle man working their. Everyone was happy the employees was polite the smile at everyone when they was walking through the door. I was like wow this is the type of store that I don't mine spending money at. Which I was spending over 100 dollars week at. I have all my receipt to prove it. I even went out of my way to do survey for the employees because it was warm feeling when I walk through the door. Even when I am having bad day I could walk in the store and they would put smile on my face. Tall store manger was such great leader his employees would been over backwards for him. His leadership style was Transformative which was great for everyone. Even the customers that shop here. Now I know that this store goes through manager like people change their underwear. But, when he was their the turnover rate was low. It was clean and always was stock with help from the outside which did great job of stocking the store for him. Now this new African American Lady that's at the store is by far the worse thing Dollar General could do. If the company or the regional manager would look at the numbers and the turnover rate. They would see that by her being their it did not help the company. But by her being autocratic Leadership style it's not right for the store. My shopping at the store has gone down since she came on board. If the regional manager would ask the employees how the feel about her as leader. I can promise you that they would all say they would want the other guy back. I don't know any of the manager personal I just know them from me coming to the store almost everyday. I willing to drive 20 mins for gallon of milk then by something at the store while she is their. I really hope the employees that Dollar General stay. But, it really don't seem like it. Now you have whole bunch of non smiling miserable people working at the store. I would hire them in heart beat they have all the basic skills that we look for in employee. I know this will go through one ear out the other but, only thing I can say look at the you are about to loose a lot of great employees because of this lady. She don't smile don't say hello don't say thank you. It's like she shouldn't even be working their is you don't like dealing with customers. I had couple employees that work for me that act like this lady. I let all them go my numbers went up. I have happy employees my turnover rate went down to 2.38% after I took care of the problem.

The manager at 08916 Lincolnton Georgia is very unprofessional. She treat her workers like [censored] an only favor one. She talk bad about her employees to other employees, vendors, an customers. She's a bully in my eyes She have her husband come in a help work which is a breaking of dollar general policy. Her husband also take deposits to the bank come in the store at 6 with her all those things are breaking dollar general policy, She need to be gone