Goodwill Industries
Reviews and Complaints

HELLO,I HOPE YOU WILL DO SOMENTHING ABOUT IT THIS MY COMPLAINT.\
For many years my family and I have shopped at Good Will in Brick N.J IN BRICK BLVD.
THE STORE was nice clean,and organized,unti...they change management.
Now is like a hoarding place, messy dirty,chaotic,impossibile to check anything.
THIS STORE IS BEGAN DISGUSTING,NOTHING IS ORGANIZED,LOTS MERCHANDISE IS BROKEN,AND DIRTY.
PLEASE DO SOMETHING,I LOVE THAT STORE.
THANK YOU

As someone deeply invested in supporting local businesses and charitable organizations, my experience with Goodwill Inc. has left me with mixed feelings. While I appreciate their mission to provide job opportunities and support to those in need, I cannot ignore the concerns raised by fellow customers. It's disheartening to hear about issues such as overpricing, lack of transparency, and poor customer service. These aspects detract from the positive impact Goodwill aims to make in the community. As a potential customer, I urge you to consider these reviews carefully and make an informed decision when choosing to support Goodwill Inc.

I have shopped at the Goodwill in Calabash, NC since I moved here four years ago. About a year ago, one of the cashiers left and she was the only friendly one there. I stopped shopping there, along with my other family members and friends. One friend was even in there once when a manager was loudly berating a new cashier in training in front of the whole store. About a month ago, a friend went in looking for something for a halloween costume and told me there was a new cashier who was great. I went back in and as I usually am in the store two days a week, I found this lady to be a joy. I was in the store today around 2:30 or so, and this was the true test. This cashier was the only one with an open register and she was absolutely covered up and people were waiting in line to check out. Still, she was so friendly to everyone, speaking and smiling and thanking everyone for their business - just like I have witnessed her to do every single time I have been in there. I was so impressed I asked her name. She said "Sam". I am telling you Goodwill of Calabash, NC, you have a jewel in that one. And hopefully, the rest of you will take lessons from her in how to treat your customers.

I went into the norwalk ohio goodwill while waiting for my clothes at the laundry mat across the street. I was digging through all the 5.99 and under items and came across a neat little poster and wanted to buy it. It didn’t have a price tag on so I asked the cashier how much it was and she said it’s the price of any of their posters $1.99 but the girl working with her said she would go back and have them put that price mark on it. Well I continue to stand at the register for 30 minutes while they had the poster in the back,even the cashier was wondering what the heck was going on. The stores checkout line was backing way up and we were all so confused how it was taking a half hour to put a 1.99 sticker on my item. Finally after 35 minutes the manager comes out and said oh I someone waiting on this or something knowing full well I was waiting over a half hour because the cashier sent 3 different employers back 4 different times to see what the hold up was. Then she states that instead of putting the 1.99 tag on it she looked at it and thought it was cool and spent a half hour googling it to see if it was worth more. She comes out with a price tag of $75 because she researched it and it was worth a little but of money and then wanted to keep it for herself. I was irate at this point. She was extremely rude and disrespectful to me and I said how wrong it was what she just did. It should have been priced what they originally told me at 1.99 and I’m the one who dug through the bins for an hour to fins it. They should have price valued it before putting it out on the shelves and it was priced to me at 1.99. I basically was buying the item and she took it from me went to the back with it while she researched the value for 30 minutes because she wanted it herself. I am absolutely appalled at what happened and am reporting this to every corporate and higher up that I can until something is done about this. I got cheated out of something I looked hard and found and was told it was the price of any other poster they receive but the manager seen it and instead upped the price to$75 dollars and keeping it for herself all while leaving me stand in line waiting for over a half hour. All the other customers in line agreed how unprofessional she was for her own gain and they were in shock how she cheated me.

I am unable to return two clothing item I bought. I was unable to try my clothes on because the dressing rooms were closed until further notice. I purchased my clothes on Fri. 11/15 at 6:32 at the Goodwill on West Rd. In Taylor, MI and spent $186 that day. The receipt said I could return it within 3 days. I tried to return my two clothing items on Mon. 11/18 at 3:30 pm. I even talked to the manager. They wouldn’t allow me to return them because they say they count Friday as the 1st day (but that isn’t even 24 hrs later). I didn’t even get the item until 6:30 on that day! I consider 24 hrs as 1 day! This doesn’t make any sensee to me at all. So 3 days from Friday is Monday. What is going on? I don’t understand why they don’t even honor what is printed on the actual receipt!

I bid on a small lot of costume jewelry that was sold to me and once it arrived the entire shipment was nothing but trash having no re-sell value whatsoever. This was a deliberate action to sell a product that has absolutely no value and is nothing more than dumpster trash. I have bought thousands of dollars' worth of merchandise from the Goodwill's online site and have never been ripped off until now. Goodwill will say there were photos, but not nearly enough to show the rest of the items as they were in a box. I understand some missing stones and such with the jewelry orders I have purchased in the past, but this is a deliberate act of deception, especially when the seller is aware that this material was just pure junk. I want my money refunded and I will happily send this trash back to Goodwill of South Florida.

To whom it may concern,

I recently visited one of the goodwill stores located Houghton and golflinks. I was trying to look at a rack of clothing and was stopped by a worker. She stopped me from looking at clothes off the roll off rack. Saying that I was in the way and to not get in her way. As she was putting the clothes away. I was searching the clothes that were being put away and again still stopped me and said I was in her way. While she was letting other shoppers pick out the clothing from the racks. This incident happened on May 9th around 2 pm.

The last 3 visits to Goodwill in Fredericksburg have resulted in being Overcharged by at least $3 each visit. Today I went back in after being overcharged by 2.99. Had 7 items on the receipt but bought 6. Manager checked me out! Refused to give me my money stating that two items were 3.99 even though she rang them up as $2.99. Then offered me to pick up something in the store for a $1 to compensate. Told her they were small plush and were supposed to be $2.99 a piece! She replied "they shouldn't even be on the floor for sale!" We left with issue NOT resolved! WILL NOT go there again. She is pocketing money apparently!

Hi my name is Roy Berry I work for your Goodwill Outlet in Indianapolis Indiana. Address is 4105 N Franklin rd. I've been harassed by my supervisor at work. Now in your guy's advertisement it says that you guys work with employees and work schedules. But my supervisor isn't working with me at all on scheduling. I tried to file a complaint but our store manager never got back to me. Now I'm writing this to hopefully get through to somebody that can help.

Hello Friends,

I just added up the 8 auctions I won and the total of my items was $55. I added up the shipping and handling of these items and the total come to $106. They were all shoes, and are items that are easily gathered. The total weight of 3 items was 2.50 from the same location, 1.2 which was recorded as 3, 1.7 recorded as 7, 3 recorded as 4, 1 recorded as 4, and 2 recorded as 3. All the handlings were $3.99. WTF?! why are they recording shipping to be 7 when its should be 3? You are ripping off the public! Why are you doing this? This is unfair and criminal! You claim to be for the best interests of individuals and families, but you are gouging us with your unnecessary fees! I am going to post this on your platform to let everyone know what you are doing. In my hopes that everyone will boycott your online platform. My intentions are not malicious, just allowing others to see your unfair business practices! Be better, Goodwill!

I have constantly experienced that at the Goodwill on 19th Ave., and Northern in Phoenix, Arizona or my mistake. Peoria has a manager who is constantly harassing people who look as though they don’t have any money to pay and call them out in front of everybody and let them know that they shouldn’t be in here because they don’t have money. One incident particular. She saw Lady was wearing she was and she said where are you in here you don’t have any pay look at you can’t anymore Shoes but the lady was just trying on shoes and she saw her there at the time incident where somebody had a backpack and stopped him and asked to leave backpack. He said no it’s my backpack and he said she said we’re selling and he said look at my backpack, and he said no it’s OK fine to leave , this is very rude. She has no customer service ethic and is totally not abiding by the Goodwill mission.