Goodwill Industries
Reviews and Complaints

Hi my name is Roy Berry I work for your Goodwill Outlet in Indianapolis Indiana. Address is 4105 N Franklin rd. I've been harassed by my supervisor at work. Now in your guy's advertisement it says that you guys work with employees and work schedules. But my supervisor isn't working with me at all on scheduling. I tried to file a complaint but our store manager never got back to me. Now I'm writing this to hopefully get through to somebody that can help.

Hello Friends,

I just added up the 8 auctions I won and the total of my items was $55. I added up the shipping and handling of these items and the total come to $106. They were all shoes, and are items that are easily gathered. The total weight of 3 items was 2.50 from the same location, 1.2 which was recorded as 3, 1.7 recorded as 7, 3 recorded as 4, 1 recorded as 4, and 2 recorded as 3. All the handlings were $3.99. WTF?! why are they recording shipping to be 7 when its should be 3? You are ripping off the public! Why are you doing this? This is unfair and criminal! You claim to be for the best interests of individuals and families, but you are gouging us with your unnecessary fees! I am going to post this on your platform to let everyone know what you are doing. In my hopes that everyone will boycott your online platform. My intentions are not malicious, just allowing others to see your unfair business practices! Be better, Goodwill!

I have constantly experienced that at the Goodwill on 19th Ave., and Northern in Phoenix, Arizona or my mistake. Peoria has a manager who is constantly harassing people who look as though they don’t have any money to pay and call them out in front of everybody and let them know that they shouldn’t be in here because they don’t have money. One incident particular. She saw Lady was wearing she was and she said where are you in here you don’t have any pay look at you can’t anymore Shoes but the lady was just trying on shoes and she saw her there at the time incident where somebody had a backpack and stopped him and asked to leave backpack. He said no it’s my backpack and he said she said we’re selling and he said look at my backpack, and he said no it’s OK fine to leave , this is very rude. She has no customer service ethic and is totally not abiding by the Goodwill mission.

I was in your store today and I have never been so disrespected in a long while. But today takes the cake. And this person was a manager, supposedly. And then if she part of your leadership she should not be. The worst disposition, disingenuous, discourteous person. And does not make sense especially if I am spending my money in support of your organization and supporting your mission. It comes down to simple common courteous be respectful toward people. What angered me most was they were flippant toward me to say nothing was going to happen to me and that I could speak and or treat people like I want which is disrespectful. And face no consequences or be held accountable for actions. They need further training or find themselves another profession.

I visited Goodwill on Sunday December 3rd, 2023 in the afternoon.

Please put the changing rooms back at the Roseville MN or another store where they were removed. We are not allowed to bring unpaid products into the bathroom. So, we have no way to try on clothes prior to purchasing them. I don't know why they were removed other than for covid protection purposes, but those are long gone.

There was a sign (misspelled) that said all furniture was 50% off. I asked one employee if a mobility device was a part of the deal and was told she was unsure. I went to the cashier and was told probably because the exercise equipment was included. She went and asked the store manager and he came out saying that it was unacceptable that I was harassing his employees. When I tried to explain the situation he walked away. I made an out loud comment that he was behaving rudely and he turned around, raised his voice, and told me that I was the rude one, once again for harassing his employees. My autistic daughter was with me and she was in tears from being yelled at by this man. My name is Rae and my phone number is [protected].

I have seen, and recently got blocked due to this, where they post something that is fake and say it is real. ie. silver when it isnt, a fendi bag when it was fake and it says not returnable. They blocked me when I wrote them an email with my concern. I know the silver was not real becuase on the original listing I bought something that wasnt described correctly and they took it back - they relisted it saying it was still silver without returns. This is terrible.

I have been donating to Goodwill for a long time and up until a few years ago there were choices we had. Nice handbags, clothes, etc. Over the least 2-3 years, those items have been taken away and put in what is known as “Goodwill Boutique”. The whole point of goodwill is because most people can’t afford them and go bargain shopping. Furthermore, it is illegal for Goodwill to price honed handbags, etc. Goodwill’s upper administration should be ashamed the way they scam consumers. It’s not goodwill; its let’s see how much we can take from people and hide it laws. It it wasn’t for consumer’s goodwill you wouldn’t have 2 pennies to rub together.

I was purchasing two identical planters at a local Goodwill. One had a price of 2$, the other did not. Since they were IDENTICAL, I assumed they would each cost 2$. The cashier stated that the manager would need to be called in order to clarify the price. Given they were identical, this policy did not make sense.,I left, without the planters. I did not have time to wait for a member of management to be contacted.