Goodwill Industries
Reviews and Complaints

I was in your store today and I have never been so disrespected in a long while. But today takes the cake. And this person was a manager, supposedly. And then if she part of your leadership she should not be. The worst disposition, disingenuous, discourteous person. And does not make sense especially if I am spending my money in support of your organization and supporting your mission. It comes down to simple common courteous be respectful toward people. What angered me most was they were flippant toward me to say nothing was going to happen to me and that I could speak and or treat people like I want which is disrespectful. And face no consequences or be held accountable for actions. They need further training or find themselves another profession.

I visited Goodwill on Sunday December 3rd, 2023 in the afternoon.

Please put the changing rooms back at the Roseville MN or another store where they were removed. We are not allowed to bring unpaid products into the bathroom. So, we have no way to try on clothes prior to purchasing them. I don't know why they were removed other than for covid protection purposes, but those are long gone.

There was a sign (misspelled) that said all furniture was 50% off. I asked one employee if a mobility device was a part of the deal and was told she was unsure. I went to the cashier and was told probably because the exercise equipment was included. She went and asked the store manager and he came out saying that it was unacceptable that I was harassing his employees. When I tried to explain the situation he walked away. I made an out loud comment that he was behaving rudely and he turned around, raised his voice, and told me that I was the rude one, once again for harassing his employees. My autistic daughter was with me and she was in tears from being yelled at by this man. My name is Rae and my phone number is [protected].

I have seen, and recently got blocked due to this, where they post something that is fake and say it is real. ie. silver when it isnt, a fendi bag when it was fake and it says not returnable. They blocked me when I wrote them an email with my concern. I know the silver was not real becuase on the original listing I bought something that wasnt described correctly and they took it back - they relisted it saying it was still silver without returns. This is terrible.

I have been donating to Goodwill for a long time and up until a few years ago there were choices we had. Nice handbags, clothes, etc. Over the least 2-3 years, those items have been taken away and put in what is known as “Goodwill Boutique”. The whole point of goodwill is because most people can’t afford them and go bargain shopping. Furthermore, it is illegal for Goodwill to price honed handbags, etc. Goodwill’s upper administration should be ashamed the way they scam consumers. It’s not goodwill; its let’s see how much we can take from people and hide it laws. It it wasn’t for consumer’s goodwill you wouldn’t have 2 pennies to rub together.

I was purchasing two identical planters at a local Goodwill. One had a price of 2$, the other did not. Since they were IDENTICAL, I assumed they would each cost 2$. The cashier stated that the manager would need to be called in order to clarify the price. Given they were identical, this policy did not make sense.,I left, without the planters. I did not have time to wait for a member of management to be contacted.

fairly newly located goodwill store on west esplanade in kenner louisiana was bright clean and has great merchandise. Pleasure to shop there until recently. There were 6 dressing room in the store all with mirrors within. 2 or 3 weeks ago i was there and 3 of the dressing rooms no longer had mirrors. i was told by a worker that people were behaving terribly, smashed the mirrors or pulled off the walls, also urinated in the rooms. Quite disturbing to hear of this... I had made a suggestion that they at least put a mirror outside the dressing room so customers could see if the clothes looked like a good fit.

I returned yesterday to shop there again. As of yesterday there is only one dressing room with a mirror...the only mirror in the store.

There is another thrift store in the area that has no dressing rooms but does have mirrors. They have a huge selection of clothes for $1 which i dont mind buying without trying on. But I cant afford to buy yours without trying on...

It has been out on the internet, that Richard (Rick) Spencer, who works in the Scranton, PA area was caught by the local online predator finder, Luzerne County Predator Catcher. Now, from my understanding, this is not the first time he has been caught doing bad things of a sexual nature. I was informed he got caught, while working for Goodwill, exploiting the special needs workers while giving them rides to/from work. Something needs to be done.

He also named Goodwill in the video, which is 15 minutes long... not good for business. He is now a known predator of underage boys and the Scranton higher-ups knew about the special needs incident and did nothing. This incident caused his marriage to fail. The man is not right and preys on innocent victims. I pray he gets arrested soon. Why he wasn't arrested after the other incident is beyond me. Here is the link to the video.

https://fb.watch/mRFXhYorCR/?mibextid=Nif5oz