Spirit Halloween
Reviews and Complaints

I ordered two Halloween costumes from Spirit Halloween, expecting them to arrive by October 17th, as stated at checkout. My event was on October 18th, so I specifically chose this store because the shipping date seemed perfect. Unfortunately, the costumes arrived a day late on October 19th, well after my event. As a result, I had to buy new costumes elsewhere at the last minute.

When I contacted customer service to return the costumes, I was told that I would only be refunded the shipping charges, not the full amount, because their return policy doesn’t accept returns after October 18th. This is absurd, considering the costumes arrived on the 19th—after their own cutoff date! I explained the situation multiple times, but they refused to work with me. If the costumes had arrived when they were supposed to, this wouldn’t have been an issue.

I would never have placed the order if I had known they wouldn’t arrive on time. Their poor service and rigid policies ruined my Halloween plans. I won’t be ordering from Spirit Halloween again. Buyer beware!

After reading numerous reviews and experiencing it firsthand, I must say that my encounter with SpiritHalloween was nothing short of disappointing. The process of ordering, receiving, and attempting to return items was a nightmare. The delays in refunds, unhelpful customer service, and overall lack of transparency left me feeling frustrated and dissatisfied. It's evident that there are significant issues with their operations that need urgent attention. I would caution anyone considering shopping at SpiritHalloween to proceed with caution and manage their expectations accordingly.

Once again Randa( south common edmonton location) helped my son with his halloween project! She always goes above and beyond for us. She is always so knowledgeable and helpful! Randa, you are the reason why we return to spirit halloween every year!
Thank you
Randa

Spirit is the only place I ever buy Halloween items from, and I even use it for religious rituals. Their fabric is comfortable and their makeup is so great. I've only ordered once online but it was such a great experience. Spirit definitely has my business for years to come.

I was BEYOND shocked that everything worked as well as it did, and the quality? Even the jumpsuit itself is beyond comfortable. The pistol belt may be a bit wonky but I think I just don't know how to use it, ha. Everything else, the walkie talkie, EPK METER, and ghost trap all function perfectly - and I am beyond excited for both future cosplays, and Halloween!

My visit to spirit at Legacy Crossing in Marion Ohio what is a five star shopping experience because of one person Justine not only assisted me finding all of the hocus-pocus costumes and accessories that I needed but she went above and beyond to get me the "teeth" to complete my Winnie Sanderson costume that were sold out nearly everywhere. Justine is personable, knowledgeable, and very helpful. In a word, she's the best!

I ordered a wireless Multi-Prop remote control. I received it in good order and fast. I went to test it and soon found out that the batteries it came with were dead. I figured before I sent it back to Spirit for a refund or return, I would simply go buy some batteries to see if the unit would work. It did! I called customer service to explain the situation and they quickly and happily covered the cost of the replacement batteries. I appreciate the very prompt service from the Spirit Halloween representative. A very satisfied customer here!

I went to the Airport road location in Allentown, PA.
Customer service was ABSOLUTELY amazing. The young woman I talked to was the assistant manager. She helped my family and I find matching costumes and up sold us many accessories. She was so kind to my son and even helped him for over 20 min find what he needed. He is disabled and all he could talk about when we got home was his experience with this young lady. I will write a review everywhere just for people to meet this beautiful young lady. Her name tag said Lexi. I will be going back JUST FOR HER

I shopped at the Wyomissing store on state hill rd. Upon entering store I was warmly greeted. I was shopping for decorations but wasn't sure of what to get cause of the variety.
I asked an employee for assistance. She was a Spanish lady named mary. She was very helpful and knowledgeable about the store. She helped me figure out what decorations I needed. I wish other stores had employees as nice as Mary was. I know it's her job, but she makes you feel at ease with no pressure. I have told my friends about the great service at this store and will be returning for more items. Just wanted to say keep up the good work and thanks for an enjoyable experience.
Dave of Wernersville, pa

Trick or Treat? I placed an order on 9/13/14. Both items were "In Stock" when I placed the order. Both had an estimated delivery date of 9/22. I received email notification from them on 9/18 that the cockroaches shipped but the jacked up jill decoration (the main item I ordered) had not shipped yet. When I received the cockroaches, the invoice in the box showed the jacked up jill was on "back order." On 10/15 I received email notification that my order was not cancelled and my order would ship out after the item I selected was processed and I would receive an updated email in 48 hours. The next update came on 11/4 stating the item was no longer availalbe and was cancelled. I guess I got the TRICK. If you actually want what you order, don't buy it from Spirit of Halloween.

My interaction with Spirit Halloween today was AWESOME and I just needed to share my Customer Service experience.
I want to start off by Thanking every Spirit Halloween Employee for their hard word before, during and after the Haunt Season. I can only imagine the volume of calls, orders, questions, stress... that these men and women deal with. They all make this whole thing possible. We have been shopping with Spirit Halloween since the Beginning and it is amazing to feel the same level of personal service most of the time. On rare occasions you may be met with attitude or irritation but try to be understanding that they are there to help in the end! Just breathe and make their job a bit easier.
In the end today I felt heard as a customer (who had a not so great initial interaction) with a company I was loyal to. We had 5 larger orders tied up a bit for a variety of circumstances. It was frustrating and no one really had information or initially seemed to care. Ashley from Customer Services followed up today and I was so happy to feel like I wasn't just another order to them. They validated my concerns and apologized because that is a Huge deal to them. Their staff is great and I will likely be a Spirit Customer for life!

I am sharing this here because rarely do we get to read about the positive! Spirit Halloween goes above and beyond with their customers "behind the scenes" and I wanted to shed some light. 3 of the 5 orders have arrived with the last two almost here. No I did not get my orders for Free. That's not how business works people! What I got was an incredible Customer Experience that will keep me as a Customer of theirs for years! THANK YOU Ashley, Jackie and all the staff at Spirit Halloween. Y'all are so great!

I was excited to receive their Remote Control Zombie prop and desperately wanted it to work as advertised. It, unfortunately, did not. The instructions of this item clearly state that the device works up to 10 meters. After much frustrating experimentation, the unit I received would work if the antenna of the remote control transmitter was touched to the receiver in the zombie. After making sure all batteries in the unit were new, including replacing the two that come installed in the Zombie and the one that comes in the remote control transmitter, I worked with different configurations of the antenna in the Zombie unit (this is a long cord that comes wrapped in a rubber band and runs between the receiver and the body of the Zombie). The best distance I managed between Zombie and the remote control transmitter antennae was about a foot before the Zombie would shut down. I would have been satisfied if this item worked at half the stated operational range. 5 meters would allow the Zombie to work without the operator being right there on top of the the Trick or Treaters you were trying to scare with the device. I purchased this item in mid August so I could be sure that I would have it operational for Halloween. After attempting to working with Spirit's Customer Service personnel for three weeks by phone, trying to find a solution to boost the range of the unit, rather than simply returning the unit and receiving another one that would quite possibly have the same problems with range of operation (see the other reviews on Spirit Halloween's own web-site about this item. Many of mention this problem). The first week I requested they contact their technical people and see if there was a fix. After hearing nothing for a week I called again to follow up and was told that I would be sent a new remote control transmitter. After hearing nothing for another week I called again to ask when I could expect them to ship the promised transmitter. I was then told that they did not have the one that they had thought had been lying around the office and they had sent to their vendor for one. I asked if the vender in question was, in fact, the manufacturer in China and was told that, yes, it was. Having no confidence that I would get satisfaction by Halloween, I decided to return the unit. Being dissatisfied with the customer service response I had received, I again contacted the department and insisted on speaking with the department manager. I ended up talking the the Director of Customer Service and was treated with respect and concern for the difficulties I had experienced. In the scope of a few minute long conversation I received complete satisfaction. If not for the escalation to management and management's reaction to my concerns, Spirit would have lost a customer. As it is, I will be back and do business with this company again as a loyal customer.

I bought a dinosaur blowup costume from Spirit Halloween mid-October and was advised all refunds, returns and exchanges would need to be done by October 23rd. We tried the costume on when I get home and it fit and it was functional. When it was time for trick or treating on Halloween, the fan did not work and would not blowup the costume. We rushed to the spirit Halloween store we purchased from, to find out if we could exchange the costume, and they said absolutely not, that it needed to be returned or exchanged by October 23rd. I was appalled, and totally felt ripped off. I’m never buying costumes through Spirit again. I demand a full refund. I wonder how many others are in my same situation.

I ordered a playboy jacket on october 23, on a monday, I payed and extra for it to arrive by friday october 27 or else i wouldn’t have taken the jacket. I received the shipping confirmation on tuesday, and since the website says that deliveries are made within 3 business day, I wasn't worried, but then friday came and hadn't had any news of the package, had no idea were it was located, no updates even tho i asked to receive updates by text. Just tried to contact an agent via the on’ine chat, waited for an hour and a half, absolutely no sign of an agent. And since you only have until october 23 for a refund, i can not have one. Never buying from this store ever again. Worst customer service and managment i’ve ever seen

after placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days..i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. so now i am paying for it to be shipped to me AND returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them.

Spirit Halloween hardly has anything on their website that you can pick up at your local store to save on their expense shipping charges. They advertise they have 20% off just 1 item and free shipping over $35.00 but you can't use both deals. Most websites allow you to use more than 1 promo code. Trying to talk to someone at SH is ridiculous. Stay away from Spirit Halloween.

He us being abusive to employees and just got another manager to quit by influencing others to go against her because he is District manager he gets away with it i have heard the way he talks to them no one is hearing the employees they fer help from spencer employees but he treats them mean he o ly cares about his store and goes to the other spirit halloween to get rid of helpers from spencers.i would suggest go undercover and act like a hired employee send from Spencer's to see exsactly what im talking about please

District manager is playing favoritism with assistant manager. Assistant manger had left the store unattended while customers were in the store. District manager didn’t do nothing about it. They complain because we are over hours or we don’t have enough hours. Some of the employees haven’t got paid and they tried calling district manger but no answer. She said she always communicates but never does. Tells people different thing saying assistant mangers get 30-39 hours. She suspended store manager for going over hours when no one wanted to work.

**Order #[protected]**
**Date: July 10, 2023**
**Total $71.70**
**Carrier FEDEX**
**Tracking Number [protected]**
**Delivered On Jul 13, 2023**
**Delivery Address**
26 Ridgewood Rd
Pittston, ME
TRACKING LINK**[protected]**
ITEM** 12 INCH BILLY BUTCHERSON ANIMATED SIDE STEPPER**
I mailed this damaged item back to SPIRIT on July 14,2023. It cost me $19.92 to return this.
SPIRIT RETURNS DEPARTMENT
1100 WHITAKER ROAD
PLAINFIELD INDIANA 46168

The item was returned before receiving a response from Spirit Guest
Services.
According to UPS it arrived on July 19,2023
The tracking number is the following** 1Z97W9V80394555272
I paid $19.92 to return this damaged item.
I have an email stating the refund would be in 3 to 5 business days. When I did not receive this, I contacted guest services who then informed me it would take 21 days for the refund to be processed.
A credit in the amount of $1.81 has been issued back to your account.
The credit should appear on your account in 3-5 business days!
Order Date: 07/10/2023
Order #: [protected](Online)
Frightfully yours,
The Spirit Halloween Team
A credit in the amount of $3.01 has been issued back to your account.
The credit should appear on your account in 3-5 business days!
Order Date: 07/10/2023
Order #: [protected](Online)
Frightfully yours,
The Spirit Halloween Team

I purchased a costume from Spirit Halloween and paid extra for 2 day expedite shipping. It arrived 10 days after purchase which was too late so I spoke with Spirit and they informed me refuse delivery and put RTS on package. Now the package is possibly lost and around the holidays I am out of pocket $60 with only a "I'm sorry, there's nothing I can do."

After spending 100s of dollars all October long I decided to go to my no longer favorite store one last time before Halloween. I was walking to the check-out line and an employee walked up to me accusing me of dropping and breaking an item I did not even touch! (Someone else dropped it) They told me to pay for it (20$) because it was broken, of course I refused to pay for an item I did not touch whatsoever. Then they kicked me out without any proof just taking the word of a lying or blind employee. It’s such a slap in the face to be disrespected and kicked out for no reason.This happened 10/29/22 around 3:45.

I paid 40 dollars for my granddaughter's Halloween costume. I received it yesterday and it had a huge hole in the costume. I cannot get anyone on the customer service line. I received an email stating that i have to return it in 3 days at my local store which is two hours away. This is ridiculous. Halloween is literally 6 days away. I want my money back!

On 10/24/22 Leslie, at el paseo spirit Halloween store was extremely rude and even had the nerve to call me a “Karen” after I tried asking her about the size of a pair of spandex shorts. When I asked what her name was she then went on to tell me that “she owns the store” and that she’s in charge so there’s “nothing I can do about my experience”. I, myself, work in customer service and have never treated a customer who spends their money at my store like this! I will never shop at this location again. Highly DO NOT recommend.