Dollar General
Reviews and Complaints

I'm so disappointed in the customer service I received at my local Dollar General. There are not many shopping options I'm my town, but I know I will never step foot in another Dollar General again. Not only are you unable to use printed coupons (that a retailer has emailed to you even), the $5 off $25 coupon is crap when it has to be after any other coupons have been applied. The cashier and manager were so rude to me when I was trying to ask questions and explain. None of my other coupons were coming off and the manager wouldn't allow most of them as they were the exact match of what was pictured but still qualified based on the description and was not in the excluded category. When calling customer service line, she couldn't even find where it stated printed coupons are not accepted. When asking about the 5 off $25 she just said to find more items. Seriously?! I can go to Target where I can use my Target Circle, printed coupons plus still get 5% off my purchase using my Target card. Why would I mess with poor customer service and a company that doesn't want to work with their customers? No thanks.

Speeding Dollar General Truck (trailer 38429) through the town of Leesville, Louisiana today (4/15/21) at about 2:45 pm... Additionally, laid on the horn and flipped another driver off, without justification, when the person in front of them simply had to slow down to make a left-hand turn on Nolan Trace at a busy intersection of 5th Street (northbound) and Nolan Trace.-Fire Fighter / Paramedic

I brought back a package of strawberry gelatin with peaches because the taste was terrible. They refused to refund the $2.00 for the remaining 3 unopened cups. Is this the store policy for the store manager to deny a refund? Oliver was the individual that told me the manager refused to refund the item. Please reply if this is correct. I will shop elsewhere if this is the policy. Thanks in advance for your reply. Kind regards,
William Roper
[protected]@yahoo.com

The story Shallowater Texas, always closes early employees say that they can close early if they don't have any traffic but I don't understand why.

I was shopping @ our local store Funston, Georgia, going to the front to check out their were 7 people in line the manager was stocking her name is Amanda . She was called 3 times from Molly the cashier for help to get people checked out she ignored her, never acknowledged her . How this lady Amanda is the manager is amazing, she never speaks she is so rude .

cashier clerk yell at me to remove hoodie .know the store police don't require customer to do so.

The manager in that store is very rude and unprofessional.. She doesn't accept my debit/ bank card and declines my transactions...I don't know her name..but she is the day manager..

Our dg in Randolph, VT just fired Aleasha Finkle. The only cashier that consistently was doing her job and not out front smoking cigarettes all day while customers had to wait 10 minutes or more to check out. Aleasha has learning disabilities but did her job. She forgot to bring in plastic pools from outside and was terminated. Even though the pools were there in morning. This was the first time she forgot. Why didn't she get a warning? This store has trouble keeping employees and the store has been a mess since the first manager passed away. Big mistake.

Dollar General Semi consistently parking on residential street. 800 Block of Brookwood Drive, Oklahoma City, OK 73139. This truck parks here several nights a week and causes issues when having to pass. Was parked there during heavy snows a few months ago. I'm not sure where the individual lives as parks on the street in front of apartments.

These pictures were taken on March 29, 2021 at 8:00 pm CDT.

Please find out who the driver is and inform them that this is not an approved parking spot for semi's. Cab - Werner Enterprises, Nebraska tag W29064 or N29064, 75025
Trailer - Tennessee tag T986465, 11535

I'm complaining about Mr Clifford Scott because, i can tell just by being a customer and someone who is a relative of one of your managers that have served you well for many many years now. He is not fair with his team, he picks and chooses. depending on who he has a better connection with and that's not fair. I know of managers that have cost yall so much money yet he's still best friends with them and has them over some of the other managers. He puts too much on his team members and then when they ask for help he's nowhere to be found. The relative I have that is a manager and has been a manager of 3 of your stores now. They have asked Mr Clifford Scott for help but he has yet to give it to them. Now that Mr Clifford Scott is moving this said person again, he finally brings a team in to help them. So he's pretty much getting that store ready now that the manager is leaving for another manager but yet not getting the the store my relative is going to straight. Mr Clifford Scott is racist and if you aint some young white girl who will sleep with him or if your skin aint the same color as his then he throws you to the dogs. So theres alot of team members left behind when it comes to Mr Clifford Scott

i hope this find it's way to Mr Jeff capel if not i will be contacting him another way thank you and have a blessed day.

I am a driveline representative at Johannesburg Dollar General. My name is Jeanette Shire. I work for Jennifer Arocho +[protected] [protected]@drivelineretail.com.

Why twice now would the Store Manager (Tracy/Stacey?) and now the associate Shandi ask me to purchase food for them because as a lone cashier in the store they are not able to purchase fir themself. I refused the store manager a few weeks ago and the store manager had someone else buy her gum and this time I said ok but from a sox and separation of duties perspective and/or Free bagging concern I feel something is not right. I am unfortunately new and tend to be a target with the FBI telling me I do have a case but am concerned with their including me in a potential risk situation.

My contact info is Jeanette Shire [protected] and [protected]@yahoo.com.

I have purchased on several occasions Hershey's candy . I've purchased more than I usually would because digital coupons offer 3 off a 10 dollar purchase and Most recently 5 of a 15 dollar purchase of Easter candy and it never deducts I mean never .I do not bother the cashier as there is only one and Saturdays there is usually a line so I don't put the pressure on the staff . It is not their fault . You can review my purchase history and see the coupons I had down loaded and the items I purchased . Check 3/27/21 . The Easter candy . Phone [protected] . Also you usually do not have the items in stock that you offer coupons on . I shop at my location weekly due to convenience . I would like to continue . My response to this complaints will depend on whether I continue .