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Dollar General
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1.2 7 Reviews 3847 Complaints
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Dollar General Complaints 3847

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C
9:06 am EDT
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Tina an older lady got very rude with me when I came in to the Frankton Indiana store with my 3 children. It was a quick trip. I did not get greeted when I came in I got dirty looks z my daughter needed to use the bathroom and when we came up to ask her she turned her back and walked away! Then when I processed to check out she got an attitude with me told...

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H
8:24 pm EDT

Dollar General Dumpster and backdoor area

This is the second time I have contacted you. When is this store going to correct this problem. They are calling for severe storms tomorrow and you can guess what is going to happen to this trash and cardboard when it comes tomorrow. The store number is 408 and it is on Court ST. in Marion Il. I l live right next to this store and get tired of their trash.

Desired outcome: Lid and lock on dumpster and keep cardboard inside

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KeepinItClassy
US
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Jun 14, 2021 3:32 am EDT

they’re supposed to be kept inside at all times until the truck comes. however this is impossible for some stores do to lack of space.

H
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Howard Lee Radford
Trenton, Florida, US
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Mar 25, 2021 10:11 am EDT

This appears to be compliant with industry standards other then a few bits on the ground and the dumpster appears to be missing a lids which probably why there is a few bits on the ground. Though lids are more the responsibility of waste collection company. The cardboard appears to be in cages as they should.

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L
6:27 am EDT
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I would like to file a complaint against Jeffery H. store 19900 things that go on there aren't right yes he is a hard worker but he can't keep anybody there because he pushes them so hard. I have seen him get so mad at people for example I had been there 2 weeks I am 62 years old and I was working for Amanda Elliott at the Galaxy Store and my husband had...

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P
2:33 am EDT

Dollar General Screwed me on vacation pay

I was let go almost a month ago being reinsured I would get my vacation pay. I filed complaints to the company. Of course they go unheard also I got wind that the manager n asst manager were telling customers who came in and asked for me why I was let go. Yes I did tell the head people of that. Needless to say I refuse to go near the store. I was very lucky I got a new job in a pizza ranch locally *3 blocks from home* I may make less money but I get tips n loads less stressful for me. I spent two n half yrs put up with rude snotty asst managers *4 of them* 3 managers half a dozen of key holders n fellow cashier's. I started on the bottom worked my [censored] off to be full time key holder only to get screwed over. I fixed others mistakes, trained all the new help, and do up to seven totes a hr. Now I sling pizza n I don't get called in cover others butts fixing their mistakes n such but yes that extra money would be nice and I am filing a paper to my states employment office on it.

Desired outcome: Being paid the money I am owed!

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Howard Lee Radford
Trenton, Florida, US
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Mar 24, 2021 8:22 am EDT

Vacation pay is not a vested benefit at DG or any other small format stores. When you are terminated the award is rescinded. If you don't use your vacation pay within the fiscal year in which it is awarded then it is rescinded. If anyone told you that you would still get that vacation pay they lied or assumed that you would. DG doesn't have to honor this type of misunderstanding.

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J
6:22 pm EDT

Dollar General Worker, cleanliness, messy

I live a few miles from your store in Eastabutchie, Ms. It is consistently the dirty nastiest store you will ever go in. The selves all always a mess. Trash is always on the floor. Worker are rude and don't care if the customer is ever taken care of. You obviously do not have Management that inspect this store. There is another store north at Moselle and it is fine. This has been that way for years. I stopped going there because of it long ago. Today I needed something on the way home and stopped. It is a very terrible reflection to your company. I am a Regional Manager for a major company. I know at times everyone has a bad day but this has been that way since it opened.

Desired outcome: Clean store with respectful workers.

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10:34 am EDT
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Dollar General Truck driver

Dear Sir

We have a complaint to make on one of your truck drivers. We were traveling this morning on Texas highway 152 just east of Pampa, TX.
We are pulling a 30' Air stream travel trailer. One of your Dollar General trucks #35004 passed us on the right side of the road where there's not a very large shoulder. This is a two lane highway & it was clear for him to pass us on the left side. We actually had to pull into the oncoming lane because there wasn't enough room for us in our lane. Had a car been coming from the other direction it certainly would have caused an accident.

Thank you for reading this complaint & I'm sure you'll be contacting this driver for his unsafe way of driving.

Bill Rice
Murfreesboro, TN
[protected]@billriceranch.org

Desired outcome: Contact truck driver

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J
6:57 pm EDT

Dollar General My property next to dollar general

When the dollar general was being built bedside my property my newly renovated driveway receive extensive damage from their drilling . Dollar general uprooted trees left a lot of debris on my property. I tried reaching out to the cooperate office. All I kept getting is run a round. It has been over a year. Still no contract from them
.

Desired outcome: Fixed my driveway

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M
7:30 pm EDT
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We moved to the small town of Mountain Mesa/Lake Isabella 2 years ago. A year ago the Pandemic which showed no signs as a mere flu created chaos. Yet stores like Dollar General, Family Dollar, Grocery Outlet & Rite Aid in our small town, respected our God given freedoms and have not enforced masks. Today 3/20/21, a year after the "pandemic", we went to our...

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M
2:52 pm EDT
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Dollar General Cleanliness of the store and available product.

I am a customer ofbthe Dollar Store on East 7th st. In Hopkinsville, Ky. On multiple occassions i visited the store and it is filthy! The floors are dirty, the shelves are empty. There are carts sitting arounds blocking shelves or aisle that have products on them, but the shelves are not stocked. This is not something that is new, it has been going on for years, but it just seems to keep getting worse. The employees blame it on the customers that frequent the store and I dont doubt that to a degree. But something needs to be done! Either hire some stock people or more employees to get the job done correctly. I dont know if the employees you have are lazy or overwhelmed?
I can drive 10 miles down the road to your Lacy Dollar Store and it is so neat snd clean and the shelves are stocked and well kept. A former manager at the East 7th street store told me that was because the Lacy Store had less customers...or maybe the Lacy Store works harder at keeping their store clean and stocked. Perhaps they take a little more pride in their jobs. Maybe the East 7th Street store has had poor management?
There is a problem in that store and from reading other complaints this seems to be a problem with quite a few of your stores. Peehaps you dont care as long as you are making money. It makes people wonder when nothing seems to change!
I hope you will you honestly take a look at this store and see how it can be helped. I think it can be better but somebody is going to have to step in and lead that store. And while you are at it, checknout the one on West 7th and North Main. They also have nasty store. Perhaps it is the location and customers that it serves. But with the proper amount of employees and guidance it could be better.
MJ

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11:52 am EDT

Dollar General Product/Service I am complaining about store #10103

I am a customer who goes to Lake Panasoffkee, Florida's Dollar General store # 10103. I frequent this store sometimes three to four times a day and the shelves are always bare of product. Every time I pull into the parking lot 3 or DG's employees are standing on the side of the building smoking. (Store Manager Nancy, Associate Kim and Associate Marion). There is only one employee in the store (Ms. Jackie) and she is running the cash register with the line backed up down the aisle. When the Manager and Associates re-enter the store the walk to the back and don't assist Jackie with the line formed.

Desired outcome: Address Smoke breaks and number of employees at a time

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11:13 pm EDT
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So This Happened Today @ dollar general @ 6891 Pensacola Blvd, Pensacola Fl Store#15893... The manager there heather was very accusatory toward me & told me that I had used a racial slur towards one of her employees, I tell her no I did not she says she has video I tell her prove it let me c she tells me she doesn't have to & that I'm no longer allowed on...

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L
3:10 pm EDT

Dollar General dollar general.com in Brighton TN 38011

the Dollar general store in Brighton Tn 38011 is so messy and you cant get around anything cause they got stuff every where you have to move stuff to get to where you need to go floors are dirty and the Dollar general store in Atoka is 10 times worse something needs to be done or they will lose people that shop there and the rows are so small that you cant turn around with the basket or pass anyone on the same row

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N
9:18 am EST

Dollar General Appearance unsafe, unsafe aisles

For years this store is a mess. Merchandise in the aisles. Employees that do not care. The most concerning is elderly shop here and the appearance of the store is unsafe. As you can see by the pictures and other posts it seems to be that all Dollar General stores do not care of their appearance and safety of their stores. You would hope that with all of the complaints that something would be done.

Desired outcome: Clean up the aisles and appearance of the store

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Bingoboy
Trenton, US
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Mar 14, 2021 2:38 pm EDT
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The new Dollar General store in Trenton Mo. has so much in the aisles it is hard to get around and along the back wall where all the toilet paper and paper towels are is all lined up with carts of empty boxes where you can't see the prices of anything and if you need anything you have to move the cart or carts out of the way so you can get what you want.

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V
12:21 am EDT

Dollar General store condition is terrible !!!!!!!!!!!!!

general dollar, mobile, al. address 2158, store #10412, is very unorganized.
every time you go in the store there are carts of material to be put on the shelves, hardly anything on the shelves. You can't hardly walk in there.

Desired outcome: vert mcgrew

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5:21 pm EST
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I just left the dollar general at 5814 Belmont Ave Youngstown Oh 44505 around 4:50 on 3/11 and I am beyond appalled by the actions of the lady that claimed to be the manager. While I was there someone called the store and this is what I heard out of her mouth "yes, that's me the one he was talking [censored] to. Call back later when the big manager is here...

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J
11:23 am EST
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This young woman was all alone in this store trying to wait on customers put up stock and trying to clean up store It seems to me to be a safety issue and well as really OVERWORKING a single employee. this is just right and should be dealt with This isnt the first time This happens all the time t this particular store Im sure the Mich Labor Board would like...

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1:40 am EST
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I just went into the store listed above and it's a huge chore for me to even walk because I am not mobile the way most people are. I went specifically to buy a pack of cigarettes. I understand that it's protocol to check and require employees to enter in the Driver Liscense number. I used to manage a large chain of grocery stores so I am aware of these...

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7:25 pm EST
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Dollar General store # 17825 Louisville MS. This is my 2nd complaint on the same store. This time pictures to follow. This time fire marshal also contacted as it is a fire hazard, and since NOTHING has been done since my last complaint. My husband who is wheelchair bound can not access any part of this store and when he is along I have to drive 4 miles to...

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1:15 pm EST
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Friday (3/5/2021) I was at your store in Green Cove Spring FL at 14:33 Store number 02465 Throughout the entire store there are signs posted stating "masks are required" Not one person had a mask on.. Just me and the cashier.. And the cashier's mask was below her nose. Given what is going on in the world with the pandemic I would think this mask wearing...

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K
3:41 pm EST
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I was just in the DG store, 2555 Orchard Lake Road, Sylvan Lake, Michigan. I was asked by a young man there about a mask. I told him that I am exempt and told him that it was on the sign that masks are required UNLESS wearing one would be harmful. He walked away, I got my products and was at the cashier. There was no one around. I walked through the entire...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
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Dollar General is ranked 13 among 124 companies in the Retail Stores category

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