Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Customer service response
I was injured in a fall at your store in Orange Beach Alabama (store number16294) and I have not received a response since filling out the incident report. I fell on an uneven sidewalk at the unmarked curb. The store manager was very understanding. I am mostly healed except for my sprained wrist and two fingers on my right hand, my glasses were totally smashed. I have been given a reference # [protected] and case number 0568613. It happenedon 3/3/2024 (Sunday0
Claimed loss: $500 for a new pair of glasses. My medical doctor visit was covered except $45 deductible.
Desired outcome: I have gotten no answer from multiple calls to Risk Management [protected].
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Wrongful termination
About or around 3/2/2024 a guy bought several gift cards to load money upon buying cards he was speaking with mod expressing how he just moved up here and worked for dg and was looking for a store to transfer to. He knew the system, the store and how the cards were when they didnt go through. So the guy loaded the cards several of the cards with 500.00 each...
Read full review of Dollar GeneralAlcohol and tobacco sold to a minor
I was terminated as assistant store manager for selling alcohol and tobacco to a minor. I've been to court and the judges verdict is to pay $100 to the states attorneys office and do 15 hours Community service. After this is completed, this will be over and not on my record. I contacted my DM, Alex, and told him what happened in court and asked for my job back. He keeps telling me it's a violation. I contacted Regional Manager, Jeff, told him what happened, he sees no problem with me getting my job back. I told Alex what Jeff said and he still won't give me my job back. DM Jackie, for the past year has been telling my store manager to get rid of me. I don't know why. I haven't done anything to her. So I figure she's the one that made me unhireable and actually tells Alex not to hire me back.Jackie is DM over in Jacksonville now.
Claimed loss: I was wrongfully terminated.
Desired outcome: I want my job back
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Please review and give me my job back.
Zero sugar dr pepper 3/2/2024
I am disabled widow I shop at my dollar general every week. Now I am diabetic so I depend on zero sugar dr pepper. I live accross the street and I check the web site before I go! the web site said there were 20 cases at the store! was not any there.. The girl said it was over her head she could not help me! I had a coupon for the dr pepper 3/13 that was also on the web site.. The store had 2/14? what is going on? can I not depend on my web site search any more? this is getting to be a sad world that we are having to live in! dollar general 514 island ford rd maiden nc 28650
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False advertising
DG Market on Joe Batt Road Vancleave MS. I stopped to pick up my husband beer. The sign on a display said a 12 pk of Miller Lite was $9.95. I went to the cooler looking for a case. None in store. However, there were 2 12 pks. label stated $9.95. I go to the register she scan & tells me it’s $28.++. I was stunned & told her the display said $9.95, & led the way for her to see the sign. Lo & behold the manager was called out said something about it being a vendor special. I said, what does that mean to me. I would have to pay the $28.++ as they can’t override or change the price. Horse hockey! I said you better go take the sign down & left. This is what DG doing thinking people won’t notice? How is this right?
Desired outcome: I want an answer as to why you charge more than the sign? Vendor means nothing to me. I’m the customer.
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Horrible customer service
n March 1, 2024, I went at about 5pm to the Dollar General Store located at 1160 State Rt 5P O Box 151 Elbridge NY 13060. Boy, how Dollar General has fallen. Two clerks working at the store. The first clerk at the checkout was high as a kite. He was wearing three hoodies. Could barely see his face. He was checking out customers at the rate of 1 item every...
Read full review of Dollar GeneralLays potato chips
I stopped by the Center Barnstead, New Hampshire store today to buy Lays potato chips. The regular price or at least the price on the paper tag was 2 for $6. Stuck to the shelf was a sticky tag which said the sales price was 2 for $7. I brought it to the male sales clerk of the price discrepancy to which his reply was he could charge the higher price because they didn't set the prices, corporate did. I will file a complaint with the state also.
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Your workers lied and on drugs
On the date of February on or about the 13 or 14 their was an altercation that had happened between one of your employees he was pulled out of the store with a shopping cart and proceed to fight the other customers who where trying to leave the store and was asked to see video taping and the video mastery's got errassed and the police was called and when asked for video they could not find the video so I asked for a manager who was the only one on duty was hurt and that's when I found out they were living to me about the tape and he stayed he was on meth and was very roude and told me go find t dog food myself and sent me to the back of the store and told me to find the stairs which their is no stairs their.
Desired outcome: Nothing was done to this worker.
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Prepaid master card netspend
The Yandell Rd Dollar General in Gluckstadt Ms. 02/21/2024 at 2:25 pm I purchased a netspend mastercard and placed $20.00 on it. Proceded to activate it and it said to call netspend. Called netspend and they said the card was not processed correctly and drive back 10 miles to the store and have them call dollar general help desk and re process the card. I...
Read full review of Dollar GeneralService
I'm a disabled VET, either before or after my appointment I always stop in and get what I need, very convenient. Your store is less than a half a mile to the VA clinic. I go in get get what I need and leave. Most recently, I go in and the person at the register tells me that I can not come into the store with my bag, she says I have to leave it with her...
Read full review of Dollar GeneralWrongful termination
My name is Tyshia Harris, and I think that i was wrongfully terminated. Starting to say... the store manager wanted to make me the assistant manager and the GM Amanda said that i couldnt have the position because i do not own a car at the moment. Now the new assistant does not own a car either but she was givin the position without a car.The store manager...
Read full review of Dollar GeneralD G not open
Doller General 1520 Madison Rd Beloit Wi 53511
Is not open again to day
It was not open Sunday the 11 [ Super bowel ]
and Monday the 12 Th
And not open again to day the 17 Th
I go there At least once A day Maybe twice [ They may have put out something new ]
I noticed last weekend cars coming and going Sunday & Monday spoke to A couple of people and they were very upset about not being open.
It appears they are having trouble finding someone that wants to work
But they are losing A lot of money
There is A dollar Tree just up the block and that is where we all go if D G is not open
spent 21.02 to day at dollar tree
Claimed loss: no loss to me if they are not open
Desired outcome: Finde someone to run the store and open it up
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Wrongful termination
I was originally a store manager but I was going to moving out of the area and was suppose to move to a state that there was not a Dollar General. So I still wanted to be rehirable if there was a chance that I could ever work for the company again. It took over a month to step me down to assistant manager. The manager that they brought in to replace me wa...
Read full review of Dollar Generalonline weekly sale
Every time I go to a dollar general (especially the store on Armitage ave in Chicago), I have a problem with the weekly sales ad. This week (today) I went there to get 3 six packs of Dr. Pepper soda. The online ad said 3 for $8.00. I was in there for 25 minutes and they couldn't get it right. They told me that it was a Dollar General problem, not theirs. All they could do is ring it up, and if it doesn't ring up right, not there problem. Then they told me if I had a problem with that, to get in touch with DG., and that is what I am doing. I left everything I was going to buy in the cart and said goodbye. This was about 12:30 PM today. If that is how your DG employees feel about a problem when it arises, then you are going to lose a lot of customers.
Desired outcome: Get the sales ad right, and when there is a problem, give the employees the means to correct the problem like almost every other store does.
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Wrongful termination
How do I seek to fight my termination? We got a new SM on a Friday & by the following Thursday I was fired by her. Never worked with her. She never witnessed my work. We talked for less than 5 minutes the day I met her. On the last shift I worked it was with a visiting ASM that I was never even introduced to. She didn’t make any short to speak to me...
Read full review of Dollar GeneralPampa ranch buttermilk dressing
My wife and I went to dollar general on january 27th 2024 my wife picked up a bottle of ranch dressing to dip her chicken in we just got from the chicken place well we went home and we were eating well she kept saying it didnt taste right well we figured it was because we didnt eat nothing of day but if it wasnt the chicken because a both me and her son...
Read full review of Dollar GeneralTreated unfairly, worked as keyholder but paid as associate, asked for help from dm/hr for fear of my employeement and was terminated a week later
From store #15665, I would like to begin saying thank you for the opportunity, was unexpectedly brief but I learned alot so I do thank you. I was first hired as lead sales associate in hopes to get close to the $12 I had just left from. I lived right next door with a 3 to 5 minute walk. Started out great as most jobs do, and I was quickly to what I...
Read full review of Dollar GeneralProduct and the service received by the manager.
1st thing, is is it OK to have your granddaughter present while your cashing out customers. Not give full attention to the customer being helped. 2nd, never addressing a complaining customer, with any type of greeting, yet greeted outs whom walked in, because we were returning, juices which that have expired by 3-4months and this is the actually manager...
Read full review of Dollar GeneralManagement/ service at store 07740
This is the only store we have in Greenville Fla.. We don't even have a grocery store. 90 percent of the time the store is so junky you can't push your buggy thru. They are always out of most products and sometimes such as today they closed at 5 pm. Our town is 15 miles away from anywhere. It's sad when you are told we're closed at 5pm and you have to drive...
Read full review of Dollar GeneralPayment not received/unauthorized charge
DOLLAR GENERAL STORE#13226 BAKERSFIELD CA [protected] Date 2024-01-07/Time 21:46:20 Hello. I'm trying to file a complaint about a purchase I made with my EBT card using cash transaction not food stamps. I bought a total of 7 Items that can be only purchased with cash being none of the 7 items could be purchased with food stamps cash only. A few day...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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