Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Payment not received/unauthorized charge
DOLLAR GENERAL STORE#13226 BAKERSFIELD CA [protected] Date 2024-01-07/Time 21:46:20 Hello. I'm trying to file a complaint about a purchase I made with my EBT card using cash transaction not food stamps. I bought a total of 7 Items that can be only purchased with cash being none of the 7 items could be purchased with food stamps cash only. A few day...
Read full review of Dollar GeneralCrispy rice cereal
Jan.4, 2024, about 6:45pm.
I went to purchase a box of Crispy Rice cereal at Birmingham Ohio Dollar General. The price on the rack said " crispy rice cereal $2.45. When I got to the check out counter, The price came up as $2.95. I told the cashier it said $2.45 on the rack, and he said he could not change it. Again, I told him the price was $2.45 on the rack, and he refused to change it to the price on the rack, I told him this is a bunch of bull crap, and told him I didn't want the cereal (at that price). So I didn't get it. This price change (always UP) has happened to me several times at this location, usually, if it is small, I let it go, because I do not want to fight over a quarter or so, but this is getting rediculus. I am totally dissatisfied That they would not make the price what it was said to be on the rack, and that I have to either eat the loss, bring it up to the cashier, or go somewhere else.
Claimed loss: Time and gas running to this store for nothing.
Desired outcome: Monetary compensation, and your stores selling the product for the price it says on the rack. I'm tired of getting ripped off.
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Gift card I purchased was denied at the store I tried to use it at
I purchased $450 worth of gift cards on 12-15-2023. When paying, 1 of the cards was rejected, so they gave me a refund and I purchased another card to the same store for the same amount. I gave this card to my grandson & his mother used it for a purchase at the store. At that time, the card said it was denied, so she had to pay cash for the purchase. She...
Read full review of Dollar GeneralRestrooms
I had to walk to Dollar General located on Commerce Street in Summerville Ga yesterday. It was approximately 5:30 pm. I was doing my shopping when it hit me that I had to use the bathroom. My husband asked where the restroom was and was told that it was out of order. I honestly do not believe that but anyway, I had to poop badly. With nowhere to go and I couldn't make it back home to go, so I pooped on myself. I have never, and I mean never been so humiliated in all my life, and I am over 50. I know that employees do not like cleaning bathrooms, but I truly believe this whole episode could have been avoided. Please look into whether the restroom was really out of order or if they just didn't want to deal with cleaning the bathroom. I have never had to deal with anything like that and I did not like the fact that I had to walk home after I had to poop on myself because of this. I will not be going back to this store because of my being humiliated with what happened.
Claimed loss: I ruined my pants, my shirt, and my jacket that I was wearing.
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Heartland Outdoor Cat Food (?) Cat Poison (!)
Our cats don’t recognize this crap as food. Had to buy it because their shelves are nearly always empty.
Attempted return, manager balked, but finally acquiesced.
I got my righteous customer anger out by opening sealed items and leaving them on their untidy shelves (I have a new hobby!).
Loosing money is the only thing that gets their attention, so sabotage those shelves!
Go to hell Dollar General.
Desired outcome: Total bankruptcy of Dollar General.
Wrongful termination
This is elena, former employee of store #12388 in OK filing a complaint for wrongful termination. My hire date was November 18, 2023 in Foyil OK when I met with the manager Connie. I was not to start work until Tuesday 21, 2023. Connie advised me to not do what the team lead says because it will be wrong and she did not want her working there. I was called...
Read full review of Dollar GeneralStore hours
Store #22557 at the address 5 Rte 103 Sunapee NH is continually closed on Saturdays. I am furious because that is the only day you can use the $5 off coupons. I have complained before, but they never do anything about it. The manager needs to be fired. It is infuriating. I went by today at 1130 AM and the place was locked up tight as a drum, no sign or explanation. Disgraceful.
Read full review of Dollar General and 13 commentsAggressive behavior towards customers
I thought this location would be better by now but they pick the worst store managers and never do anything about the bad they do because quote on quote "i'm good that y" that's what the store manget said when I told her they would fire her if she keeps being like that with customers for nofault og my own and askih for a store number to lrave feed back to...
Read full review of Dollar GeneralDemotion
Hello I work for store 19179 i'm a asm and being wrongfully demoted. I've never had correct training. My cbl scores are ranked high in the store and i've been thru 3 store managers in a 6-month period. If I have to accept a demotion this is my formal resignation due to not following company policy and nepotism. I have no communication with district manager...
Read full review of Dollar GeneralOver charge
I used self service check out and ring up bod for men $4.50 and colgate tooth brush $1.00 = $5.50 plus tax and was charged $51.69 store no. 13315 santa rosa beach fl. 32459 us hwy 98 on dec. 6th claim no. 0468702 visa card regions bank last 4 numgrers 1173 my name russell d. Bellinger phone no.[protected] email no. [protected]@yahoo.com please credit card $46.19. Please me know if you got this, thanks
Claimed loss: $41.19
Desired outcome: please refund i would appreciate a response
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Unexceptable customer service
This is a complaint against the manager at one of your General Dollar stores. I would like to raise awareness of the unacceptable customer service treatment I received. It first started when I visited General Dollar on Saturday, 12/02/2023 in the afternoon. I asked the young lady at the cash register for the rental price of the DOCTOR RUG carpet cleaner...
Read full review of Dollar GeneralManager falsely accuses me of stealing
I was in the store the previous day at exactly 12 pm. I arrived until maybe 12:45 pm. The Manager in question even checked me out. There is another man that rides a four-wheeler down there also. We look very similar in stature, same hair color, and build. I asked her repeatedly to look at the camera again; she would see it wasn't me. She refused, just...
Read full review of Dollar GeneralHeartland dry cat food
I bought the Dollar General Heartland dry cat food for the first time. I have 2 cats and a dog who also eats out of their bowl when we bring him in at night. My youngest cat immediately started having bloody loose stools. My older cat has also been puking it up. Last night my dog who is 13 and has NEVER had an indoor accident also had a massive loose bloody stool. I will not be feeding this to them ever again.
Claimed loss: $22.58
Desired outcome: Refund on cost of cat food since I cannot finish it.
Termination
I am the former Assistant manger at the 11568, but I also worked at store 18089. I was terminated for not checking IDs, however i did check ID but at the time I was seen on the camera that was a regular so I did not check his ID. The reason I am writing i was terminated for not checking an ID but the Distract manager Brandy, saw the cameras and stated that...
Read full review of Dollar GeneralCustomer service
This is November 30, 2023. I just made a trip to our Dollar General in Belle, MO 65013. I picked up two pieces of merchandise in the store and proceeded to the self check out. The time was approximately 8:20 in the evening. I saw no one in the store. No customers, no store personnel. My first item wouldn't ring up. I pushed the help button on the screen...
Read full review of Dollar GeneralWrongful termination
My name is Ashley Morgan. I was hired at the Dollar General Store #12585 by "OMAR". I was never on the schedule to begin my job. Then I received a "OPEN ENROLLMENT' October23-November3 form. Then I received a 'INSTRUNCTIONS FOR CLAIMING UNPLOYMENT BENEFITS' form on November 7,2023. I called [protected], talked to 'James' who gave me #0814709 to fix this oversight. He even said he will inform Mr. KIAH the D.M. I would like to understand/resolve this ASAP.
Unlawful termination
I've worked for dollar general almost 4years going on5, since I was moved to district 56 store14854 It's been very difficult being this was my first store. I walked into that store and backroom was very impacted and every aisle was full. But I made the best of it and got to work. After a month or so there was a new dm aaron johnson, he came and we meet I...
Read full review of Dollar GeneralManager Paula
While in the Minier, IL DG (61759) I witnessed the manager, Paula, reprimanding an employee on the sales floor around other customers. It sounded like a matter that should have been private. Treatment of employees by upper management on the sales floor should not be tolerated. Because of this I will now drive 7 minutes to a neighboring DG. This is sad...
Read full review of Dollar GeneralWrongful termination
Hello, My name is Tiffany Arledge from store 12872, in Cross S. C, I was the Store Manager there. I was terminated for stealing also they said I help someone stole. I never stole anything! they never showed me no proof, they only said they heard I was involved in it. I said I didn't do I and wrote a statement because they basically made me. I work at that...
Read full review of Dollar General and 2 commentsKey holder/manager Deanna
On November 25, 2023 at approximately 8pm my boyfriend (who is an amputee) and I went to the Dollar General at 9689 Saracenia Rd Moss Point MS to shop for some groceries. We shop there several times a week. It was Saturday and the store was very busy. We finished our shopping went to check out and the checkout line was very long things were moving very...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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