Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Store manager
Yesterday I went into the store for milk and bread. As I was walking to the checkout counter, there was a lady that was finishing up checking out. As she walked out with her bags, I went to the counter being the next to checkout. The manager (Nikki as I was told) was the one running the cash register. As I approached the counter, she looked at me, placed...
Read full review of Dollar General and 1 commentdigital coupons
I was shopping in Dollar general and wanted to load a couple of digital coupons that I saw advertised in the stores. I had preloaded several other coupons before entering the store. I tried to load but all I got was the spinning DG. When I approached the clerk , she said you have to go outside because we don’t have a connection in here. I went outside and tried for 10 minutes unsuccessfully. I re entered the store and ask the clerk if they had something they could do at checkout to give me the digital coupons since I was unable to connect. She said no because the company offering the coupons is not affiliated with Dollar General and they have no control over it. As a result, I left my full cart and exited the store. I had over $50 worth of stuff that was not sold solely because of a poor digital coupon system. You might want to review the coupon procedure. Also, I have seen digital coupons offered in the flyer but when I go to my account to load, they are not there.
store number 403
Store manager refused to allow double bagging of items and packed bags to heavily! Three bags broke open caring them into the house damaging merchandise that was bough. Had to throw away purchased items due to damage (can of biscuits burst open all over the drive way ,juice container cracked open and split open and yogurts split damaging 2 of six! Manager claims dm told them they could not double bag due to flint mi stores being short bags! If managers can order properly for their stores it should not be the customers problem. Will be spreading the
word and telling others not to waste their money shopping there!
Lowes gift cards advertised both online and mobile phone Not correct.
Look at your weekly sale ads sent to all of us with a black border showing November 24 ONLY clearly it shows Lowes gift cards 15% OFF only on November 24. BUT they were actually only available 11/23 with the 15% discount. so shopping today is too late. Even when the checkout person see the ads they are unable to adjust the gift card price. VERY...
Read full review of Dollar GeneralEmployees are lying about their blue dot penny salese also being very rudesalese dot dea
At Dollar General on Peach Orchard Road, address 3036, there are 3 female employees, and one of them is the manager. Lying about their sales. They put things high up, so customers can't reach them. When I saw a ladder and tried to use it, she snatched the ladder then refused to get the item for me. When I get to the register, I watched a lady ring up the...
Read full review of Dollar General and 1 commentCustomer service by a assistant manager
Hi, I went into the dollar general in Oxford Ct Saturday. My 5.00 coupon did not come off. The assistant manager which I had to wait for while she was in her car and the cashier was trying to get her to help with the 10 customers in line and people asking where things were. This poor cashier who was extremely nice and apologized. So she tells me that I...
Read full review of Dollar General and 2 commentsHeartland dog food customer care@dollargeneral.com case#0449565
We purchased Heartland Farms 2 separate times at 2 different locations . The first time we thought it was just may be a small tear in the bag that caused the issue off maggots and bugs of a variety. Which we notice immediately upon opening the bag of food. We then called the store to let them know that other products might have been affected. We went on to...
Read full review of Dollar General and 1 commentEbay gift card/ did not activate
On October 31 2023 I purchased a ebay Gift card for $100 at Dollar General at 71 Hogue Road Pine knot, Ky 42635. The card did not activate something happened to the cash register. It said to receive a refund but the cashier said there was no manager there & she could not do it. I would have to come back the next day. I went the next day they said they could...
Read full review of Dollar Generalcashier
was buying beer, was told to remove my dl so she could scan it. I said no, all the information was on the front. she did not agree and got ugly. I have been buying in that store since it was built. and the weirsdale store also. never ever a problem
everybody there is very friendly, and everybody in line heard her rant. not good.
umatilla fl store 4:30 pm sunday nov 19
needs more training very rude scaning dl is not required
Not fair
Back in July 2023 she wouldn't take my ucard, she belittle me in front of customers. I Call to file , they didn't do anything... In September 2023 they hired a new manager. They don't want to figured out the system.. Went in there not accepting ucard anymore. I was I was embarrassed in front of the customers after they ring me up... that's what the worker...
Read full review of Dollar GeneralEmployees at store #18791/ complaint #0444667
Also Sprach ZarathustraDavid A. Green 1816 Jefferson Avenue, #7 Newport News, VA 23607 Tel: [protected] November 16, 2023 Dollar General Corporate Headquarters 100 Mission Reach Goodlettsville, TN 37072 Dollar General: I am Dollar General Complaint #0444667. Today, at 11:00 AM, I had a very uncomfortable experience with two of your store...
Read full review of Dollar GeneralMeeting
I was supposed to go to a meeting November the 11th at 7:30 a.m. I informed my manager a week in advance that I will not be able to attend the meeting for that specific day I called on Sunday the 12th to speak with her but all she did was told me that I missed two meetings somehow and to turn in the keys so later I'll check my schedule and seeing that she had completely removed me
Store conditions
The store located at 8891 Nc Highway 14 Eden NC 27288 is deplorable! There is trash on the floors, receipts, boxes ever where. The refrigerator section has boxes in it full of unpacked items. The workers drinking in the store at the register and smoking in the doorway.
I am uncomfortable returning to the store. I didn't even want to get food for my dogs let alone food items for me.
Terminated with no explanation
I was hired about 2 years ago at store 07395 in Loxley Al. I had trouble from day one I just did not know it. About month later a coworker by the name of Joel Bieniasz came to me and told me he did not like me. His reason for not liking me was because I stole his job which they hired me for ASM. I have always treated him just like anybody else that came...
Read full review of Dollar GeneralBelair Road Store Martinez, Ga
This store must not have a manager or any stock employees. It is a joke and a potential accident hazard for shoppers. Stacks of unstocked goods everywhere seven days a week. The self scan checkout has been out of order for three weeks. The floors are filthy and the shelves aren't stocked even though the product is sitting there on the floors, SOMEONE IS NOT DOING THEIR JOB OR BEING HELD ACCOUNTABLE
Claimed loss: Fire the entire incompetent staff or close the store because they're running it in the ground
digital coupons never working & no way to reach customer service
11/9/23
Purchased items that I had a digital coupon and the coupon was not applied.
This happens every time I shop there, and It is difficult to get a hold of customer service. The site is always down or says sorry page cant be found. in the itemized list at the bottom of the website it doesn't even list customer service.
I need to learn my lesson and stop shopping there. Stores are a mess and the one near me is always closed due to lack of help. Maybe they need to close some stores and staff better.
Desired outcome: Just want the coupons to be applied for the products purchased.
Cashier at Belair Rd. Dollar General
Today around 12 noon I went to The Dollar General on Belair Road in Augusta, GA. The cashier was a young, pregnant, dark hair and dark eyed woman, hopefully this will help identify her for education and training, because she desperately needs it. I attempted to purchase 3 cases of Mt. Dew. I informed the cashier that I also would like to have the military...
Read full review of Dollar General and 2 commentsWestern Union money services, dollar general app, customer service knowledge and support
Hello, I am contacting you regarding the Jefferson Oregon location and pertaining to the policies surrounding money services and I would like to speak with someone about my recent experience at the store and address the ability to receive services at this location. From what was communicated to me 11/8/23 per a dollar general representative in Jefferson...
Read full review of Dollar GeneralGift cards
I was just looking at some of my papers and I found a complaint I guess I did not sumit. Could you please help me with this matter... I was in the store on November 21,2021. I purchased two Gift cards. When I got home I had neither. I called the store the store manager said she had seen the assistant manager put them in a bag with some head sets I had...
Read full review of Dollar GeneralManagement
I was hired on in Gainesville at the browns Bridge location. I told them I couldn't start until the 1st of November so they scheduled me in on the 29th of October. I came in did cbls and wasn't scheduled to work until a week later. Ever since day 1 I would get group texts which usually consisted of the manager stating something wasn't done and we should all...
Read full review of Dollar GeneralDollar General Reviews 0
If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
-
Dollar General Contacts
-
Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
-
Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
-
Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
-
Dollar General social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar General contacts
Most discussed complaints
So tired of rude clerks!Recent comments about Dollar General company
Poor customer service
Family Dollar
2297 reviews
Kanti Sweets
10 reviews
7-Eleven
908 reviews
Costco
1971 reviews
Goodwill Industries
474 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!