Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Closing early
I went yesterday after shopping all week to get my 5 and 10$ off coupons and the door was locked at 945pm. My mom always shops and is the last customer and spends thousands of dollars even thpugh she is treated poorly and even called names. Last night me,my mother and neighbors went and missed out because the employee let his friend in but told my mother at 955 that he locked the doors and no one else could shop. We wanted campbells,paper products and stuff from 3day sale and it isnt fair because between the 3 of us we missed out on hundreds for our households. Aleah Jarrell-Mccord [protected] [protected]@gmail.com Hatold Ky 41615
Claimed loss: Hundred
Desired outcome: compensation
Cashier harassing cognitive impaired consumer
CASE #0241171 Hello, My name is Cynthia Corbin, parent of Candice Corbin. This is in reference to the subject case submitted via a telephone conversation with a representative named Christopher on July 14, 2023 at about 1:39 P.M. EST. After hearing my concerns, I was told that my case would be forwarded to a District Manager and that I would receive a...
Read full review of Dollar GeneralCoupon not taken
I Shopped today and had an e-coupon for $5.00 off an order of 25.00. The coupon was attached to my phone number.
When the cashier cashed me out, my coupon did not register. She tried to use the paper one and it also wouldn't work.
Name: Linda Barrett
Phone: [protected]
Store# 17655
Transaction 67465 Date 11-04-2023 1:17pm
Cashier Theresa
I shop at least 2 to three times a week. I live across the street so it's easy for me to shop.
Thank you for any help you can give me
Linda [protected]@yahoo.com
Claimed loss: $5.00
Desired outcome: Credit
Apple gift cards already being used
I went into a small town dollar general in Hempstead Texas on November 24th anround 1 pm and bought an apple giftcard loaded 250$ on it and by the time I got home to use it. It had already been redeemed for the full amount I filed a claim with apple and they can’t do anything because they already used the full amount.everyone is denying accountability and saying there is nothing they can do.file a claim with apple. This has happened twice. They won’t call me answer my emails or reimburse me for it. Worse experience in my life and I won’t shop at dollar general ever again. They have a teenager behind the counter without any management to train her or anything. No one else was there. No wonder.
Claimed loss: 250$ November 24th and 120$ October 31st
Desired outcome: I just would like this to be resolved and reimbursed in some kind of way I am a hard working person and I can’t just lose the $. When it wasn’t my fault that the card was used. This is my livelihood.
Unprofessional district manager
Today, October 31, 2023, My wife and I were in store 17338 Lerona, WV. The store Manager (we believe her name is Chastity) was being yelled at by who we found out later was the district manager. First let me explain. This store has looked amazing since the young lady Chastity has taken over. The store is clean and impactful. This District manager has NO...
Read full review of Dollar GeneralLanghorne - pa store 8403 operations
Hello, Ref, Dollar General Store 8403 | 120-194 North Pine Street, Langhorne, PA, 19047-2141
The store hours indicate open "Every day 8:00 am - 9:00 pm." with a clear sign on the front door. I visited this store frequently and three times this month the store was locked in the middle of the day. Sunday Oct 1st, 1:00 pm (Sunday 2:00 pm 10/29/23 last visit), lights on and the sign on the door. The website indicates the same hours of operation. It's annoying to waste time going there and knowing they doors might be locked. Several customers were lined up at the door and turned away due to the doors locked. Like I mentioned above, third time in 1- month the doors are locked, lights on and the hours of operation indicate the store is open.
R/ David Finan # [protected]
Claimed loss: Personal Time / Expired Coupons lost $20.00
Clover valley distilled water
I purchased 2 gallons of this (Clover Valley)"distilled" water to make colloidal silver for medicinal use in Sept this year. When the colloidal silver was tested it showed unusual results and was disposed of. When the water in the jug was tested it showed high levels of iron, copper and nitrates! The other bottle was unopened and had been stored in a dark, cool place. It also tested the same. The nitrates introduced to colloidal silver can produce a very dangerous combination! The copper in the water alone could be very bad for someone like my daughter who has a health issue of high copper in her blood already The $1.75 per gallon I paid is not the issue. Purity IS ! You need to check your quality control and notify FDA if you have produced an entire batch of NON distilled water product. The amount of contaminants could indicate well water ! That would be fraud in my opinion.
Desired outcome: I would like a response on actions plan to remedy this product issue, an apology for time and efforts wasted using bad product + loss of trust .
Shopping carts in middle of parking lot. Checkout with cashier is almost inaccessible.
Went to the melvindale store 10-23-23 and found the shopping carts are now in the middle of the parking lot. I'm handicapped so now I have to walk quite a bit farther to get a shopping cart in order to shop here. Then you go inside and the only checkout with a cashier is almost inaccessible due to the area being blocked in by merchandise and stock waiting...
Read full review of Dollar GeneralClover valley gallon whole dill pickles
I bought a 1 gallon jar, the label was falling off. I opened the seal which was also half way off and the contents smelled horrible. I tried to fork out a couple pickles and they were mushy and literally fell off the fork. I couldn't bare the smell and figured this must be a rotten batch so threw them out. I could still smell the rottenness throughout the house so I fished the jar from the trash to take to the outside trash. Really sucked!
Desired outcome: Refund
Inept employees
I stopped in the one in Altus at 2724 N Main St. This place to start with looks like a dump. Then the one employee named Tony who thinks he is e Elvis or something, has the personality of a tree stump! Asked him about what they were hiring for and I quote "I guess it is on the sign look at it" As far as the look of the store can't even get down the isle...
Read full review of Dollar GeneralWrongfully Terminated
I previously worked for dollar general on 4774 Paris Ave. The General Manager at the time was Mr. Clancy. I went to the store to see if it was possible to get my job back. I found out that Mr. Clancy is no longer working with the company. Mr clancy Terminated me for reason I wasn't aware about. im not sure if it was theft, which I havent stole anything or...
Read full review of Dollar GeneralAppearance of outside land of store
I'm complaining about the store at Shoals, In. 47581. The year you put the store in, you put up a PCV fence, which sections fell over the first 6 months. You've made no attempt to put it back up. Now, almost totally down, and the store is where people come into our town, and across from our school, see this, and it makes us look like a red-neck town. If it...
Unpaid pto
My name is Courtney Jordan, I am from Dunlap TN I have been with dollar general for close to three years, my latest store was 24314. I didn’t know I was being terminated the very next day if one of the driveline ladies told me. I was being fired for leaving early mind you i’m asm manger, I was forced to work alone on almost all of my shifts for 8 hour...
Read full review of Dollar GeneralManager
I was told I was trespassed for using tap pay and while using it the system rebooted, I went and got an employee who stood and watched while it rebooted and I successfully purchased my items, I went in the next day and was told I couldn't be in the store and they showed me a picture of the register camera that was me in the picture waiting for it to reboot. The manager sent a text with the picture of me to all the employees and one former employee who replied to the text message, "She's stealing huh?" I don't understand what I did wrong to be trespassed. Or why my picture was being sent to former employees that seem to be slandering/profiling
No, not for any of those reasons, I was told it was because the tap pay button wasn't working on the first register I was at so I moved to the other register, when I held my phone up to the pin pad for tap pay it said system rebooting. I then went and got an employee who stood behind me for about 3 min waiting for it to reboot. I then used the pin pad and completed my purchase.
One day later I went to go check out and an emplyrr told me she had to ask me to leave that I wasn't allowed there anymore and a police report was filed for messing with their equipment. And she then showed me a picture that she got In a group text to all the other employees and one former employee. The picture was of me standing with my hand down in front of me waiting for the system to reboot, the former employee responded to the picture with she's stealing huh?
staff
Me and 2 other customers was waiting to check out for about 5 minutes when I overheard voices coming from office. I looked around into door and ask, 'can we check out?'. The cashier (young white male) said 'I was not supposed to stick head in door to tell them I'm ready to check out.' There was the young white male and older black female, I told him 'I...
Read full review of Dollar GeneralManager dollar general store
The new manager of the dollar general store 1433 south roan st in Johnson city TN. I believe her name is Lacey. I was in there 9/23 with coupons to use and the assistant manager was unable to get my coupons to work and she couldn’t override anything. She asked the manager to help her. The manager had no idea what to do. She made inappropriate comments about...
Read full review of Dollar GeneralUnprofessional customer service by Alex in CT @ Dollar General .
I went into to Dollar General it was raining all day 9/25/23. I had two bags of my own. I asked Alex Cashier for one of their grey plastic bag so my things don’t get wet. He told me he wasn’t allowed because they are expensive. Ridiculous.
I asked for a yellow plastic bag an extra he said No. I told Alex I would pay for it. I have Contacted their Corporate office about this Disrespectful BS about this illiterate cashier.
These two are all over people comments even Commenting on someone PTSD . Shut the hell up .😱🤡
Store Closed
Dollar General Store on Gallatin Pike, in Madison TN is closed during store hours. We have pulled into the DG parking lot many times to shop, only to find the doors locked. I understand emergencies, or cleaning, or some sort of cash register malfunctions; however this does not seem to be the issue. At 4:45 this evening, Sept.22nd, the doors were locked...
Read full review of Dollar GeneralThe manager of the store thin woman black hair
09/22/23 4:30pm Came into the open store to make a purchase of 2 large containers with lids and shampoo tried to use a card the manager said it was ok. But it didn’t work so I waited for her to reboot the register and tried again it did not work it was $38.76 twice So I said to the manager I’ll be back if those charges go through on my card and she said...
Read full review of Dollar GeneralTermination
September 13th 2023 I was called into the office after Loss prevention and the District Manager had been at the store all day reviewing video. I was drilled by loss prevention for over an hour about a cash shortage even tho I had written up an employee for these cash shortages 3 seperate rimes but was not allowed to fire her. After I explained I did as I...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024 - View all Dollar General contacts
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