Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Termination
September 13th 2023 I was called into the office after Loss prevention and the District Manager had been at the store all day reviewing video. I was drilled by loss prevention for over an hour about a cash shortage even tho I had written up an employee for these cash shortages 3 seperate rimes but was not allowed to fire her. After I explained I did as I...
Read full review of Dollar GeneralNetspend debit card
I went dollar general and put 100$ on a netspend debit card. Came home to pay a bill with it but it would not let me use the card. I called netspend and they told me I wasn't registered on their computer. I have used netspend for 20 years. But I went ahead and registered again and tried to register the card again but it wouldn't register the card. So I called netspend again and they told me the same thing again and told me to go back to dollar general. Si I went back to dollar general and the manager told me she couldn't put the 100$ on another card that I had to contact INCOMM.com. since I contacted them 4 times now and this is where I'm at on this situation. Now my bill is past due. Water is shut off and now I have to come up with another 60$ plus the 100$ to have my water turned back on and I have no money to have it turned back on.
Desired outcome: To have the money put on another card I just got from netspend. Please
Customer and a child complaint
Hi, my name is Margie (Marjorie). I was terminated on Friday, September 15 due to a customer complaint with her child. Which the incident happened weeks prior to my termination. I have never got an oral or written warning. Have been excellent employee love working with the store manager and the other employees. Ever the customer joy coming to the store...
Read full review of Dollar General and 4 commentsWrongful termination
I was told on September 1 that HR had received a complaint about me. The district manager and the one training her asked me about it. I had told the person if she went to he that there would be repercussions against me. She didn’t put that in her complaint. They suspected me and told me to take a long weekend. On September 6 my district manager called and...
Read full review of Dollar Generalemployee
Very rude and vulgar behavior in the Uniontown area Dollar general. The employee had a name tag of Kalie and she acted as though we were invading her space. She was in the phone with someone-appeared to be voice texting-and several times used the "[censored]" word. While I understand that people use that word frequently, we feel that it is very unprofessional for a store employee to be heard.
We do hope that some disciplinary action will be taken against this employee.
TY
Steve from Keisterville, PA
Desired outcome: When I go into the store with my child, I expect not to be spoken down to or have vulgarity used around my child while shopping from a staff member.
Overall disorganization of the store on Rt. 30 in Schererville, IN.
I was in the above store on September 10, 2023 around 2pm. Many of the aisles were partially blocked by full racks of stock (at least 6 or more) waiting to be shelved. The clerks on duty were wasting time filling the candy and gum shelves when there was clearly more urgent areas to attend. There is an obvious problem with time management and personnel. A...
Read full review of Dollar GeneralYe old christmas decorations
The older Dollar General Store in Jay Oklahoma, last week they had all their Christmas Decorations from the last year or longer on sale 50% off. This week the same decorations are full price again. Somebody needs to go look at this Store by suprise. Its dirty there is always no room to get around very well because they have so much and carts with more stuff to put away everywhere. It is not a one time thing literally everyday I shop there the poor crew is struggling to get things off the many carts all over and on the shelf. So why not clear out that old merchandise and make room for the new? Seriously someone is going to get hurt trying to navigate this store.
Desired outcome: Fix it get more help or have floater to help with organization, get new management on all levels. Store is a disgrace to Dollar General.
I totally agree it is so hard to navigate with all the big cart full of merchandise to put away. Alway dirty and the employees really need a class in how to treat their customers and stop being so rude! I have stopped shopping there not worth the troubles I received! You really need to look into these stores, or they will start going under they are the worse...
Services
Your Store located in Terra Alta wv, is a joke, I am a council member that lives in the area, and goes to the store frequently, and I went their yesterday and today. Yesterday the only one I saw working on helping others and customers, was a manager Carrie, and she was the only one that was on the phone, helping a customer and working on the register, and...
Read full review of Dollar Generalstore manager at 14395
around 3pm on september 1st 2023. I am or was the assiant manger till 3pm september 1st i quit bc for one the schudele wasnt posted and asked to get off tomorrow september 2nd by 8pm bc i had plans with my family i was told no bc i had to train a new person which the store manager melissa Blair told me she was having 4 on night shift anyways. Another thing i know for a facyt she has been changing my time sheet. I got sick of it and quit i really didnt want to bc i love my job. In the last few weeks i hated coming to work bc for me it felt like a bad enivorment. Im sending you screenshoots of my time sheets i bet if u go and look at them they will not make up where there were days i never got a break and she messed with the time sheet to make it look like i did
Cat food in your band
This cat food i've been complaining about product call the number on the bag. Talk with the same lady number of time told me bring it back and get a refund or different band well well that correct the cashier. Nikki call the store manager at 10603 about this she told they don' t extra food back I call on 8/19/2023, Again on 8/21/2023 and 8/27/2023 last...
Read full review of Dollar GeneralRefund-Exchange
I went to the Dollar General on Selma St. in Dothan, Al. and ask if I could exchange Always discreet boutique adult pull ups for the equivalent Comfort brand. A white female employee explained to a black cashier that it was no problem and how to do it even though I did not have a receipt. After going and getting the Comfort brand and the white employee...
Read full review of Dollar GeneralCustomer Service
We walked in the store, my wife and I along with our 5 year old son, and the fellow working the counter asked my boy if he saw the skeleton. He then proceeded to tell my 5 year old that it was from a little boy (just like him) that donated his body to science. He could tell that we’re weren’t happy with him, and in the way out the door he told us that “I...
Read full review of Dollar GeneralCustomer service
The employees were very unprofessional, they were yelling and speaking very loud. There is an employee there who brought her baby to work and sat him on the counter as she sat around and did nothing. I also witness workers putting things on the shelves where there not suppose to be, making the price be different when customers get to check out. ere cursing...
Read full review of Dollar GeneralJob
I’m a current employee of the company, along with my fiancé. We were hired together, under the same address, and the DM and SM knew we were together and told us that was fine, as long as it didn’t interfere with our work ethic and focus, or any fornication didnt occur on store property. We followed these guidelines properly, and handled all tasks very well...
Read full review of Dollar GeneralMisleading price sticker
On 08/23/2023 at approximately 8:15 PM, I entered the Dollar General store at 405 S Michigan Ave, zip, 48602: I picked up two 20 oz. Cherry Cokes because the shelf sticker read $1.75 each, so with deposit charge, should have been a total of $3.70 for two Cherry Cokes. But when I got to the checkout, the elderly lady waiting on me rang up $4.70! When I protested, she insisted the items were $2.25 each! So I walked away briefly, returning with the attached image of the shelf sticker. I told her. "$1.75, get the stickers right!" The woman was totally indifferent to my issue, as I walked out commenting that my time was wasted. So I drove another 1/4 mile to a Family Dollar store and bought Cokes for the price they were STICKERED at. That was the LAST TIME I'll ever enter into ANY Dollar General store again! Compared to Family Dollar, workers are commonly rude or at least indifferent to customers. I'm a senior on benefits, who will no longer tolerate this sort of treatment!
Desired outcome: This worker should be fired!
Someone put the wrong label on the shelf. The code numbers do not match on the stickers.
wrongful termination
good evening my name is Katelyn askew on 08/22/2023 I was terminated from dollar general before my shift even started but the real reason why I am typing this is because on 08/22/2023 my manager Mercedes Lilly called me into the office and told me i was terminated for shortage of money that happened six weeks ago i was not a key holder at the time there were two other individuals that were key holders at this time my drawer was 16$ short they failed to discuss the matter with me and this happened 6 weeks ago I spoke with the assistant store manager Jeremey on serval occasions before I came back to be being a key holder their district manager Kevin failed to explain to me about the situation there was no proof I wasn't warned or notified about the situation.
Desired outcome: termination
Store with workers in it with locked doors during open hours
Aug 22,2023
New dollar general state park rd Windsor sc.
The store was locked with worker inside at 8:00pm with sign that said closed due to management. It has signs saying closed alot especially on Sunday. Or signs that say they don't take cash. With employee statement saying it wasn't here Job to get change. Really nice store if you can actually shop it.
Desired outcome: Get better workers
OCD, Is cleanliness ALWAYS in picture BIG or SMALL
GOD
KNOWS
August 22, 2023
References: ORGANIZED, CLEANIESS, TIDY STAFF CREW { ARE U OCD? }
Viewing various COMPLAINTS informational and cleanness at DG MARKET {Dollar General}. Since new store haven been built. Same COMPLAINTS verbally and keeps appearing same with various staffs that works at store in Wright City, Missouri MOLD keeps appearing. At the store there's a VIDEO camera inside and outside. Since "MENTAL HEALTH DISIABILTY" ISSUES BIG or small. COMMUNITY WE COULD AND CAN join TOGETHER.
We're asking these individuals to take ACTIONS for POSITIVENESS in VISIONS of GROWTH for FUTURE is REAL
Desired outcome: GOD PRAYER LOVEASKING KEEP ALL STORE TIDY FOR COMMUNITY HELPERS NATIONWIDE OF GROWTH POWER. IN JESUS CHRIST NAME
Not aloud to sell prepaid cell phones.
I just got back from the Dollar General in New Port Richey, FL
11850 De cubellis Rd, and the lady behind the counter said that they weren't aloud to sell the prepaid cell phones in the locked display case.
I kinda laughed, but she was serious and couldn't give me a reason why. I even asked for the Manager and she said that there wasn't one working today. WHAT?.
If I owned into that franchise and one of my employees said a remark like that. I would fire everyone that works in that store. Because they are being trained wrong and definitely is putting the stores name to shame.
I'm still dumbfounded.
Overcharged and didn't give my money bk
I was at store number 970 on aug 9 2023 and bought a lot of stuff two of the items were dog treats that had a white close out sign on them and stated they were 2 for 6 so I got 2 .during my check out a woman named kay who is the assistant manager scanned the treats I told her they didn't ring up tight and proceeded to show her the sign and the many other treats that were there . Her attitude was awful and said well this time I will do it but these are expired coupons I told her that wasn't my fault and that's the price that was on them as I've been a manager in a store and if the coupon was expired it's on the store to pull them . So I thought she fixed it and when I got home no she had charged me almost 450 a piece for them and not only had she dun that but charged me twice . I went bk in on the 16th with the receipt to get my money bk . I waited my turn as the cashier had a line simply asked to speak with a manager she asked what did I need and I explained to her and I had the receipt and the package of the item . She said ur bringing bk stuff ur dog ate I said I paid for them and yes he ate em I got overcharged and would like my money bk that I got over charged so she went to the bk I followed her and the assistant which happened to be the same lady who checked me out started talking and I stepped in the bk they both screamed at me to get out of the bk room and I told them I was just trying to explain they again yelled at me and Kay got up and told me she didn't even have to fix it that day but she did and I said mamn u over charged me I showed her where she quantity of 2 and cane up as 895 and than she scanned one at 450 and than she price over rided for 4.00 she never took the 895 off period and than charged me once again for one she never did give me the correct amount . She than said to me so I'm just supp give u money on what u say and I said lady u over charged me the proof is here and I'm not trying to get over anything I just want my money bk . She proceeded to be cruel and I busted out in tears and said enough is enough I'm getting a corporate number and I'm getting sumthing dun she was rude and I've never in my life been treated or talked to in that manner esp when I did nuthing wrong both of those employees were cruel to me and I dint know if I will ever shop with dollor store again but I want my money bk and sunthing dun about the way I was treated cause I had my receipt and she screwed up not me and I actually drove to the other dollie store in town crying and asked for a corporate number and could not get one no one knew ur number tgey did at least apologize but did not know a number for u and this is in Salem Indiana my name is Hope Trueblood
Desired outcome: I expect my money bk and maybe sum sire of restitution for the embarrassment and crap I endured over nuthing and the fact I called my eyes out and expect the two employees to be delt with
Dollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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Most discussed complaints
So tired of rude clerks!Recent comments about Dollar General company
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