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Dollar General review: Heartland farms dog food/customer service 29

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Author of the review
7:42 pm EDT
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I went in to purchase a bag of dog food (Heartland farms tender and crunchy beef n bacon bits). There was only one bag and it was open at one of the corners of the bag. This is the only kind of dog food my dog likes. Also this is not the first time this has happened to me. The last time it happened the lady who was checking me out gave me half off the price of the dog food. Today, however, all they did was tape up the bag. I'm not very happy. My name is Cassie Davis. If you need anymore information you can contact me at [protected]@gmail.com. That is My personal email address.

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Carroll County Humane Society
US
Sep 14, 2019 2:25 pm EDT

We are Carroll County Humane Society in Carrollton, GA we are a 501c3 company and we have a pet food bank every 2 weeks where we give pet food to people for up to one year, at present we are buying Heartland Farms food from Dollar General and we were wondering if we could buy from you directly, since you do deliver to Dollar General in Carrollton, we could either come and pick it up from Dollar General or you could deliver it to us in town, is there a minimum order, you can contact me by email jeanfbsmartin@bellsouth.net or by phone [protected]

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Becca Zickefoose
US
Feb 04, 2023 10:44 pm EST

Heartland farms dog food is killing dogs it killed my 3mth old puppy and that's just one of many dogs that have died from this dog food

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Tamarasue77
US
Oct 26, 2024 3:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This brand of dog food or the treats are very very bad I am currently talking to a lawyer cause of what they did to my fur baby this has been on going for over a year because of their treats that are junk in and out of the vet for a year straight and enema after enema they messed her gastrointestinal system up now because of these assorted dog biscuits my poor baby has to be on medicine for life and special food ! I do not know how to contact these ppl or I would ! Remove these treats and dog food it's killing

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Tamarasue77
US
Oct 26, 2024 3:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anyone know the phone number for these ppl

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Carroll County Humane Society
US
Sep 14, 2019 2:27 pm EDT

Thank you in anticipation of hearing from you in the near future

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2 valve life
US
Sep 21, 2019 8:12 am EDT

I just bought my puppy heartland farms savory chicken for pups and Cock roaches came out ! Now I'm freaking a bit! That bag is going in the dumpster right now at a gas station far from my house

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Summer Black
US
Nov 22, 2019 9:21 pm EST

I bought my dog a 31 lb bag of Heartland Farms Grilled Favorites beef, chicken, and cheese. Since the first time I fed it to her she's been extremely gassy, has lost weight, and for the last several days has started throwing up every time she eats it. I thought it was just changing her food, but now I've got my doubts. I now am having to figure out how I'm gonna be able to afford to buy her something different as I'm just getting out of an abusive relationship, starting out in a new place, and spent the rest of what I had to make sure no matter what happens she would be able to eat. Now what?!?!

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Carlos32
US
Apr 04, 2020 6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

River Run is an affordable dog food with high nutritional value and I bought it for 25 dollars for 50lb bag.

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MusicGuy
US
Mar 10, 2020 8:25 am EDT

As a route driver, I always keep a box of doggie biscuits in my van. The treats I bought the other day were the Heartland Farms Glazed biscuits. They were all stuck together probably because of the glaze. Believe it or not, I took a screw driver and hammer and separated all of them.
This is not a big deal...and I'm not trying to get a free box...I'm just not going to get those types of doggie treats anymore. Just carry normal treats. Keep in mine the store across the street is a dollar store and I could have got them for a buck.

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KmMag
Azle, US
Jun 26, 2023 6:50 pm EDT
Replying to comment of MusicGuy

Please do not feed this product to anyone's let. This product killed my Hank and several other peoples pets.

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Carlos32
US
Apr 04, 2020 6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This dog food also badly affected my dog and he lost weight. Within a week or two ribs were showing, and backbone. Switched to River Run and rice every other day with food and he gained weight back. I would never buy this again.

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Bwalker5
US
Dec 20, 2021 6:57 pm EST

I gave my dogs the heartland farms gravy covered biscuits last night before they went to bed. My pitt bull woke up this morning with welts everywhere and completely swollen! My other dog is ok so far...but I will not be buying these again! My poor girl has scratched open her hives and has been bleeding! I had to take her to the vet and pay a $200 vet bill for special meds to get her allergic reaction to stop!

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Melissa McCoy
US
Jul 02, 2022 1:09 am EDT

I Just Bought A Bag Of Heartland Farms Tender & Crunchy Bites 12 Lbs bags And When I Got Down To The Bottom Of The Bag There Was Mold All Over My Dogs Food…. Can I be refunded by the company or will they send me some coupons for some free bags of the same dogs food here is my email address for the complaint department to get back with me….KingstonShelbieJudsensNana22@gmail.com thanks

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Cynthia Rc
US
Aug 03, 2022 7:49 pm EDT

My mom bought this dog food puppy heartland chicken flavor her dog started to throw up everywhere later that night, after that she got so weak she didn't move she laid there life less an the next morning she woke up to her dead under the bed. I don't recommend this dog food it needs to be recall for some kind if dog poisoning food. This company needs to be sued an not to be selling any other dog food products. IT NEEDS TO BE RECALLED OFF OF STORES SHELFS.

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KmMag
Azle, US
Oct 10, 2022 3:16 pm EDT
Replying to comment of Cynthia Rc

The exact same thing happened to my pup Hank!

I have been so distraught and haven't known who to contact. I am sorry this happened to you too.

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Kittykeith Keith
US
Oct 20, 2022 7:15 am EDT
Replying to comment of Cynthia Rc

Something happened to my poor dog

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KmMag
Azle, US
Jun 26, 2023 4:41 pm EDT

I am so sorry to hear about your pup. The same thing happened to my sweet dog Hank.

Something has to be done about this company killing our pets. I would love to go into further details with you.

(Or anyone who has had to go through the loss of their loved pet because of this company).

Please email me at Kimberley.Magness@yahoo.com

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Bnj613
US
Jul 06, 2023 3:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of KmMag

Just killed my sisters English bulldog! Within 7 hours

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KmMag
Azle, US
Oct 10, 2022 3:23 pm EDT

I fed my very healthy 11 year old dog Hank the Heartland Farms dog biscuits/treats. The next morning he had gotten sick all over the house and couldn't keep anything down. We had a vet appointment for him the next morning but sadly he passed away that evening. He was completely fine before having the treats and then passed within 24 hours of eating them.

I called DG and Heartland and could not get any help. If this has happened to anyone else, please comment or email me kimberley.magness@yahoo.com and comment below if you are able to. they can't keep killing and harming our sweet loving healthy dogs.

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Melinda Jones
US
Mar 03, 2023 8:02 pm EST
Replying to comment of KmMag

Fed it to my dog yesterday. A healthy 6 year old English bulldog. She threw up all night and died this morning.

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KmMag
Azle, US
Jun 26, 2023 6:37 pm EDT

I am so sorry to hear about your beloved puppy. Can you please email me at Kimberley.Magness@yahoo.com

We have to do something about this company killing our four legged babies and not caring about it at all. If we come together, maybe we can save others from having to go through what we are going through. ❤️

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Kittykeith Keith
US
Oct 20, 2022 7:13 am EDT

I feed my dog heartland dog food she got sick after she eat it and ending up passing away needs to be taking of shelves i bought from dollar general

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Tamarasue77
US
Jul 25, 2023 8:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I gave my six year old female fur baby the heartland Farms dog biscuits all of a sudden she started having gastrointestinal issues crying and grunting very loud so we took her to the vet and she is still not right still going to the vet to this day over this brand! I’m not happy at all and people need to be warned over this brand period it is making fur babies sick and even causing death ! Pull it off the shelves ! I filed a complaint on this brand also cause I don’t want anyone going through this horrible agonizing pain watching what I have to watch my put fur baby go through

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dekki733
ruther glen, US
Jan 21, 2023 11:24 am EST

i just got my puppies heartland farms , and yeah started throwing up. i’m not feeding it to then anymore it’s only been a couple days i hope that’s okay they still love to eat i thought my boyfriends dads girlfriend poisoned them but i guess it’s the food

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KmMag
Azle, US
Jun 26, 2023 4:27 pm EDT
Replying to comment of dekki733

How are your puppies? Are they okay?

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Blankety Blank Blank
US
Apr 17, 2023 6:07 pm EDT

My granddog has been eating this for better than a year. No problems at all, except when I can't find any and have to buy something else. She really likes this, and it's worse than trying to herd cats than get her to eat anything else!

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Dogmom!
Harrison, US
Apr 20, 2023 2:52 pm EDT

I watched my one year old pup choke on dg sticks. I'm glad I was able to pull it out of the roof of his mouth!

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Charles Ruffner
US
Dec 02, 2023 10:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just bought heartland savory gravy recipe

I got 2 golden retrievers both are passing liquid through bowels and whining,

I'm worried sick.

Wish I would have Googled this before I bought it

Will update

I'm lucky I feed them half and half

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Charles Ruffner
US
Dec 02, 2023 10:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just bought Heartland Farms Savory gravy recipe and both dogs are passing liquid through bowels and whining have two golden retrievers luckily I mix their food half and half wish I would have Googled this product before purchasing so Furious

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