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Dollar General
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1.2 7 Reviews 3846 Complaints
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Dollar General Complaints 3846

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S
10:01 am EDT

Dollar General Employee notice of intent

I handed in my 2 week notice to the store manager at 19969 and she told corporate that I did not hand in my notice. I know all camera's are in the office so they could see that I handed in my notice and in fact she asked me to work one extra day after my notice which I did for her how can I get this changed on my leave form? How can I get this corrected?

Desired outcome: Leave notice corrected for employee #2706074

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J
8:34 pm EDT
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Dollar General Rude employee

Dollar general #20774

I love shopping at this dollar general it’s always neat and always has the cutest little items to decorate my home. All of your employees are so sweet and helpful EXCEPT the young African American lady, (I myself am African American so that has nothing to do with it but I never really thought to get her name so that’s the only way I could describe her being that I think she is the only one who works there), anyways every time I visit the store & she’s there I’ve witnessed her have the nastiest attitude towards her coworkers and even customers. She snatches money from customers hands, there’s been incidents where if the store’s line is long and a coworker calls her for assistance she’ll come to the front of the store with an attitude cursing in front of customers. Overall she’s just a real “snobby”person. I travel a good ways to shop this store and would hate to stop shopping here due to one bad employee! & I am not the only person who has said something about her manners and attitude.

Desired outcome: Maybe offer her training in mannerism

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4:27 pm EDT
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Ref - 7/11/22 DG. Store #17224 manager John... Apon cashing out I asked the cashier for 2 packs of marlboro 100 red. She then asked for ID which I provided. As I picked up my bag I noticed that not only did she not get me 2 packs but also gave me the wrong cigarettes (not what I asked for). 1 pack of the wrong brand of cigarettes... so I said you gave me...

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8:38 am EDT
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On July 5th early morning I was told to clock out 15 min after I clocked in because the mgr was mad because she said good morning and I didn't respond, this all started with the mgr cutting my hours. I was a part-time employee and only worked 3 days a week and she only placed me to work 1 day a week and kept putting me on days that I had a doctor's appt...

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J
6:48 pm EDT

Dollar General Getting an order

I sent a request to store 4619 when you had a sale on coke products 3 twelve packs for $12.00.

I wanted to see if it was possible for me to get 6 or more twelve packs caffeine free diet coke for the price.

The store never seems to get the product in or interested too.

The answer I received was someone would get back with me. It has been almost two weeks and a different sale.

I feel management is ignoring my question.

Desired outcome: I would like to get at least 6 twelve packs of caffeine free diet coke for the price at that time.

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Mike Lantry
US
Aug 06, 2022 8:18 pm EDT

Vendors can supply the store with special requests. A good manager can and would accommodate this order for a customer. Very easy to do.

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10:10 pm EDT
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Dollar General Denied access to store #21395

Today July 9 approximately 8PM, an employee of the store on Airport road walked up to me as I was shopping, and said that the MANAGER of the store does not want me there anymore, because she said "You threatened the store".

This WOKE retard was referring to an incident a few weeks ago, where one of the store's customers who came in AFTER I did, vandalized my vehicle by tearing a flag I had mounted on my cargo carrier. When I came out of the store, I found my vehicle in that condition. I went back in and stood at the door, yelling for the vandal to come out.

On July 9, my conversation (if you can call it that) with your employee, she said that "the flag fell by itself", as though she was there. I would like to see the store's CCTV footage of the parking lot; I have footage from my body camera of that incident. Your employee threatened to call the police. Well, I know every cop in this town, and I will be speaking to the Sheriff on Monday.

I will attempt to contact the store manager this week to resolve this issue, to "exhaust local remedy". Failing resolution of this issue, I will file a police report for discrimination based on Political Ideology (I'm a Republican). You go "WOKE", you'll go BROKE.

I shop at Dollar General all the time, and if this incident is NOT resolved, I will post the entire incident on all my social media platforms, and your company will be hearing from legal counsel.

Desired outcome: I want to talk to the store manager, and I want an apology.

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5:11 pm EDT
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Dollar General Wrongful termination

I found out I was terminated May 16, 2022, I put in my dispute May 16, 2022, the same day for a Peer Review Program. I just received an email July 7,2022, saying we have reviewed your termination dispute form. However, the date of your termination exceeds the company's 30-day guideline. I have been calling and trying to get in touch with HR at corporate since May 27, 2022, I have phone records and other things for proof because I had a feeling, they were going to try this.

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6:16 pm EDT

Dollar General Total wireless nokia c100 phone

I Bought a NOKIA C100 PHONE that was defective and tried to get a refund but your store # 23324 has refused and told me to call TOTAL WIRELESS which told me I have to take it back to the store where I bought it. They don't refund on phones. It was malfunctioning as soon as I tried to activate it.

STORE# 23324 GRIFFIN, GEORGIA, [protected]

TW NOKIA C100 [protected]

DGH SLIDER STOR GA [protected]

receipt JUNE 29, 2022 16:52:[protected]

$39.00

911 fee $1.50

TAX 2.89

Total $45.74

Desired outcome: I want a full Refund of MY purchase plus 911 fees and taxes totaling $45.71.I bought it on June 29, 2022, and brought it back on July 1, 2022.

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1:14 pm EDT

Dollar General true living soft double roll 32 count toilet paper

I bought the 32 pack double roll of soft true living toilet paper. When I got home and started using it I noticed the texture and size were very different. I have bought this brand for years and have never had an issue. The toilet paper is super thin and crumbles when you wipe. It feels really rough and uncomfortable to use. It is nowhere near soft as it used to be and takes triple the amount we used to use to clean ourselves after using the restroom.

Desired outcome: I would like my money back and for the toilet paper to go back to the way it used to be.

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C
4:13 pm EDT

Dollar General Store being closed not regular hours

I was at the store 250 E Pearl Goliad Texas, this morning at 8:15 am. Nothing was said about the store closing and no notifications were on the doors. I left an overnight package shipping FEDEX at the store. As far as I can tell, the tracking number is not showing active. There was a phone number listed on the package, the store could have called, and I would have picked it back up. I am very disappointed in the handling of the store since the old manager retired. I need an answer ASAP. [protected] is my cell.

Desired outcome: I would like a phone call back asap. I need to know where the FEDEX package is.

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Jess Bolio
US
Nov 21, 2023 9:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

It is Dollar General, not a FedEx store. The employees likely didn't know it would be closed either, and your package is the least of their concerns.

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L
4:39 pm EDT

Dollar General Hours of operation

As of weeks now our dollar general in Prescott Arkansas opens in the morning at 8am and closes by 10am. They claim the ac is no working. We do have a family dollar but their shelves are empty. There has been several times they could leave to doors open and stay open but one employee stated they weren't opening the doors so they could get on out of there. Please get our dollar general up and running. Our community needs them.

Desired outcome: For the store to open back up full time

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10:31 pm EDT

Dollar General Wrong prices labeled on shelf

Store Location: #01186

Mint hill, NC

[protected]

Date purchased: July 2, 2022

Time: 21:01:15

Total items: 28

Several items in my basket were not scanned correctly.

[protected]-111

Knorr noodles: shelf price $1.00( took a picture of it on shelf) rung up $1.25.

Cashier was upset that he had to have the manager discount each individual bag. What has retail come to? Hmmm? Lazy and incompetent.

Also, I as a customer, could not see the prices as they were ringing up, the screen for the customer to view each price. It was off and against the wall. I could barely see on her computer what each item was ringing up as.

[protected]-111

ARMR CHILI NB 14O: shelf price $1.65, rung up $2.25.

[protected]-111

CMPBL CHCKN NOODLE soup 13.8oz: shelf price $1.00, rung up $1.25.

This is something that has been an issue for years. I’m done.

Your company is a fraud. I will NEVER shop at ANY of your locations.

Desired outcome: Please refund

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Jess Bolio
US
Nov 22, 2023 6:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

For the love of Pete please give Karen back her whole $1, her future depends on it. Do you know why the cashier was upset? Because they work VERY hard trying to stock shelves with never ending overload of inventory non stop while customers make a mess directly behind them. One person on a shift trying to run register, show people where things are, do the scanning and pricing and resets and money counting and so on and has to yell for the manager who is working 80 hours or more a week to come and override each item you are complaining about while they are trying to do their tasks and print out CORRECT prices in the back. Please don't shop at them anymore and tell your friends. The employees don't need to have rude people like you making their jobs harder.

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M
6:24 pm EDT

Dollar General Coupons

I had a coupon that i tried to use today. The associate refused to accept it.

There was nothing wrong with the coupon,it was from coupons .com.

I have used them at other stores and have not had a problem.

This happened at Dollar General Store #171138 Huntsville,Al Phone# [protected]. Zac was the associate and wanted to give me a hard time. He does not know how to treat customers.

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12:09 pm EDT
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To whom this may concern, Latanya M., is the store manager of Dollar General in Vincent, AL, she has been bullying her staff and sending text messages of falsely accusing them of doing things and states that she views the camera is how she comes up with information. Latanya writes up employees to try and scare staff at the job. Dollar general could be a...

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2:36 pm EDT
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5-6 weeks ago three people quit at this store, including the managers. Since then there have been three employees who took up the slack and had to start closing the store at 3:00. Your negligence in dealing with this is astounding. Now one of those employees is on vacation. There has been no additional help provided and as far as I can see, no attempt to...

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9:12 am EDT
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I dropped off a Chromebook at Dollar General in Stearns KY. For FedEx to pick up. It was March 30th around 930 am. The lady said she had to reboot the gun and she would get it scanned in. I went back the next day and another girl said it was gone, so the FedEx guy picked it up. My HR Dept emailed me and said I never returned it. I have no proof I returned...

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1:31 pm EDT
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My name is Tremayna Byrd. I worked at Family Dollar during Sunday, Jun 12 - Sat, Jun 25 pay period. I was only there two days. Wich is really unfortunate. The address is 5224 E. Main St, Columbus, oh 43213. I undoubtably had to quit due to the manger. I'm unsure what her name is because I only received a printed off slip at the end of the day with my clock...

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8:11 pm EDT

Dollar General dollar general workers

I can't tell you how many times i go to dollar general and there's a sign on the door that their closing early ,and its always at a busy time . no explanation , I truly think its just lazy people , GENERAL DOLLAR WORKERS ARE GENERALLY LAZY .lazy lazy lazy lazy lazy people lazy lazy lazy people ,I can't stand all the laziness

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1:37 am EDT
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Hello I feel I was wrongfully terminated on June 19 2022, also I know I am a great employee/key holder. I have 50 people to sign a statement on my performance on the job and how hard I have worked at store 15715 since I started, my work speaks for it self at 1st it started kind of wrong because of things in life that was happening to me, but as soon as I...

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12:06 pm EDT

Dollar General Parking lot

Parking lot at store #14189 has several potholes. One in particular is right where you are trying to park. It is getting bigger and deeper. Can be a danger to the tires of a vehicle. It needs fixed before something happens.

Desired outcome: Parking lot either repaved or potholes fixed.

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Condition of store was posted on Nov 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3853 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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