Dollar General
Reviews and Complaints

Im 69 years old...fell in dollar general parking lot pothole and have bad sprain right ankle contusions on left and right legs...elbows and hand. I had trip to er and am so sore all over from the fall. had to cancel all appointments for the week and am off my feet for at least 7 days. I cannot reach anyone to file insurance or complaint. this is another example of how large corporations get away with everything in the US these days and have absolutely free reign to ignore a customer complainrt with little worry of any real retaliation. i think they hope to wear one down so youll just go away...well i WONT go away. that pothole needs fixed asap before someone older than me falls and breaks a hip or worse. shame on you dg for so little concern for your patrons.

I am a current employee at store #20635 in Grundy, Virginia. The owner of the store is named Becky Lester, and I truly believe she isn't qualified to run the store.

As far as I'm aware, she hardly does any work for the store, yet will make the schedules to where she gets most of the hours while the rest of us barely get any. Recently, I've been informed that she has been talking bad behind my back for no reason, as I always try my best and do what I am supposed to do and then some. Because of this, she has only scheduled me one day a week despite me begging her for more hours before; this is not a livable wage and she knows that.

I even learned that she threatened to cut someone's hours if they refused to be a keyholder, which is a violation of Chapter 3, subsection 40. 1-27.3 for worker's protection within Virginia if I'm correct. This needs to be spread out more so hopefully this store can be saved and we get a better owner, along with better scheduling.

Due to allegedly a large amount of theft in local stores in my town, the clerks & management workers are always telling me I must leave my backpack at front of store!

I don't give a rats hind end if it is store policy. My backpack has been compromised before & now stays with me at all times! I'm NOT A THIEF OR CRIMINAL EITHER! I use a backpack to get goods home after purchasing them. I shop there monthly... Now they won't get a friggin scrap of my money anymore cause the clerks are SO EFFING RUDE !

Cashier even dared to skip me in line then proceed to have her manager bully me after she did, about the NO Backpacks rule... Just finish my transaction please! I am BUYING 2 ITEMS, so why they wanna be such KARENS, huh!? For Crikeys sake... go back to Management School & learn some real customer service please

Went shopping for sandwich meats and some items. Store was a mess and started down the isle. Told a women in the floor i had to squeeze by her. I pushed an empty milk container away from us and she jumped up screaming she was trying to stock the shelves. I then was embarrassed and said I was trying to shop. Sounded like she mumbled she couldn't do her job because you people. I pushed my cart aside and left the Aisle. She yelled and said for me to put that damn meat up. I yelled back saying you said you where working you put it up. I went looking for a manager only to discover she was it.

I am an employee at store02220 in winnie, texas. Last year our ac unit (s) were in need of repair. This year they don't work at all. We have been waiting ona part since the beginning of this year. The temperature reaches close to 98 some days and most days we see a temp of 95. When you are working, moving about stocking etc. The heat is unbearable. 3. Employees and myself totalling 4 employees have thrown up had bad bad headaches, and fatigue from the heat. Why?

I filled out a survey on my receipt I received when I shopped at Dollar General in Weare, N.H. I did just for fun but soon after I received an email stating I won a $500 gift card from Dollar General which I was so excited about, and it was so unexpected. I know the email is connected to the survey but Dollar General claims it happens without their knowledge. The email wouldn't let me submit my claim or do anything at all with the email. I have submitted a photo I took of proof because it was all very disappointing and annoying. I am a 70-year-old retired widow who took the time to say how much I like Dollar General and feel hurt by this all and surveys are always quite long, funny that, and want all your personal information, odd that but I do them on occasion just for fun and hoping to get lucky. These are desperate times so to be disappointed by something like this is so very sad and annoying and makes one feel bad. The receipt from Dollar General asks you to fill out a survey and give your opinions on the store and your shopping experience and you get a chance to win a $500 gift certificate. I simply was just taking a chance. Never expected this type of disappointment. Thank you for listening. Linda Moriarty 36 Laurel St. Manchester, N.H. 03102

We checked out at 12:35 PM on 8/5/2022. Store # 7784.

There was a sale on Cokes - buy 2 & get the 3rd for free. It charged me for 3. The manager came out and explained that when the cashier hit “Pay” it would take the 3rd cokes off. But that didn’t happen. The cashier told me she couldn’t help us because she didn't know how to take it off. We hit the call button several times - waited 10 mins before I had to go find a manager.

The cashier’s demeanor was negative. My elderly mother asked the cashier a question & the look she gave my mother was so hostile. I told my mother “don’t ask - don’t worry about that”. To which the cashier bowed up at me & said “why are you talking about me like I’m not here?!” She proceeded to tell me I need to get a new life.

She continued to ramble, became more combative when I asked her name - she didn't have a name tag. She refused to give her name. She heckled us loudly to the other customers. The manager never said a word to this person. This is beyond unacceptable. She is about 5’6”, medium build, black hair, wears braids.

Today my daughter and I went into the dollar General store located on Old Murphy Rd , Franklin NC , we had some items when my daughter asked about a toy that was on the top shelf, there was a step setting right in front of us so I used it to look on the top shelf, I told her this step works great , I am going to buy it too , I used it a couple more times, buy the time I got to the register I said I really don't need it and after I pay for our stuff i will put it back, well about that time a big red headed woman came storming from a room behind the register run behind us grabbed the step and throwed into a buggy and said don't touch our stuff? I thought they sold stuff that was in the store ? I guess we will stick to Wal-Mart,,,, who knows how she will react to something bad ,,, we still bought our stuff but not the step ,

This store has been going down for a long time. Rolltainers all over the aisles and boxes all over the floor, some open and food on floor, clutter up front when you walk in. You can't get a cart let alone a wheelchair. I know someone who couldn't, state and fed law. I took pictures and sending to state and corp office, dm fault she don't get help, I was in today and hadn't change since yesterday, she said by her self, I looked in backroom and full of these Rolltainers, why don't dg have employees stock at night like other retail stores, they make these aisles too small and this store and paw paw have lost alot of customers, Mgr doesn't care we hear.

I've been trying to resolve a complaint to Risk Management at Dollar General since May 30,2022. I've made several calls that's gone unanswered, text and email without any response. I've filed several complaints via customer service and didn't get a response. I got food poisoning on May 30,2022 From some expired Rice Crispy treats purchased from Dollar general location 11975 Apache Ave. Savannah,Georgia 31419.

Monday 8-1-2020, 3:00pm. Only 2 baskets outside which were stuck together, asked if there were any in the store, an employee sitting on the floor behind checkout counter who was on her phone said their outside. Asked male employee who was also on phone if he could help as I have a broken wrist. The store was a mess...freezer case had items in disarray, things on the floor (tripping hazard) which I kicked aside, lack of stocking plus a delivery truck as I left. I have been shopping at this location since it opened...unfortunately you lost an excellent Manager when Walter left and the town knows it. It's in your best interest to look at camera activity from today and a surprise managerial visit should occur. If I chose to shop again and employees are on their phones, smarting off to the Manager of the day, lack of customer service or helpfulness I'll take my money elsewhere

I am beyond aggravated with the fact that I am 52 years old and am unable to purchase tobacco products at some of your Dollar General Stores. Some of your stores REFUSE to accept my digital ID which is verified through La Wallet. Many of them do but some of the managers refuse! I understand that the DIGITAL ID IS A VALID LICENSE AND BY LAW THEY ARE SUPPOSED TO BE ACCEPTABLE!

Whether it is a law or not, you people need to goer all of yours stores and managers on the same page so as not to confuse your customers

Store number 06658 is instructed by the store manager Darrell NOT to accept digital iID!

I have neem looking for a job for sometime, tho I have applied several times, the manager at D/G in Dresden Tn claims she cannot find my application. Now she says she can't hire me because of some remarks I made on her personnal facebook page! Furthermore, when they opened the store in Palmersville, the manager told me she had no problem hiring a disabled person, but she was replaced, I talked to the manager in place now and she took my name and number, but I could tell the way she looked at me she had no intention of hiring me! that store has gone through a number of employees in the short time they have been open, I am disabled, so I cannot work full time, due to the restrictions put on me by Social Security Disability, but I have my own transportation and I have a good work ethic, if someone would just give me a chance!

Melissa is the store manger in Hempstead Texas and she took me off the schedule on PURPOSE and Intentionally unless she has Alzheimer's. She was to call me today and did not because I spoke with her on the 15th of July. i DONOT LIKE HER ATTITUDE AND SHE IS 2 FACED. SHE trying to hire all her staff from the other store I guess. She has not taught me anything that she was to do .That store is a mess. I do not bother anyone when I worked I did stock. she may be Mad cause I sent this complaint in but it is what it may be. I do have text messages for proof. she did not call me today as she was suppose to let me know about the work schedule 07-26-2022. She is very UNPROFESSIONAL. SHE MESSING WITH MY WORK SCHEDULE

I purchased a Bic EZ Reach lighter at Dollar General ([protected]-220) yesterday, July 23, 2022 (Store #18885 located on Weatherwax Drive, Jackson, Michigan)--their phone number is [protected].

Auth #A66585

Reference # [protected]

Aid #A0000000042203

The cashier asked me if I was 30 years old (in order to buy the lighter). This is ridiculous. I am 71 years old but what if I was a 25 year old person who wanted to buy the lighter? They wouldn't have sold it to them?

I bought a visa giftcard on 7/15/2022 at Dollar General for 80 dollars.I tried to use it after four hours and it wouldnt go thru. I called the number on the back and the voice mail says the card was never activated. I went back to the stor and the MOD said there was nothing she could do. I said mam I can not use it. She said here, took the card and called the number on the back. In fron of customers and their cashier,she put the call onspeaker phone. After the call went thru and the recording says"There is a problem with your giftcard,take it back to the stor where itwas purchase and have the to active the card." This young lady says ,well here let me call the manager, but she want do anything, you took the card out of the store.

The manger did nothing. They made me feel like I was a horrbile person just for being upset they didnt activate the card. I have called home office and they keep promising that the DM forthat district will return my call. It has been 7 days nownothing. I am going to start looking into legal avenues because I did nothing wrong but buy a GC from my local store. Any help would be appreciated.

Joyce