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Dollar General
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1.2 7 Reviews 3846 Complaints
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Dollar General Complaints 3846

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U
3:19 pm EDT
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Aisles blocked with stock carts and can't shop because items not put away or they are blocked by carts. This isn't a onetime occurrence it is almost every time I shop there, which is usually a couple times a week. Saturday I was there and was unable to get all the items I wanted on my list because the store was in a mess. I try looking for my items on the...

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L
11:47 am EDT
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Dollar General Service

The cashier named Amy at the breakwater place in cape May NJ was unbelievably rude and combative! She left to go to the bathroom with a long line of customers and was gone 20 minutes. Leaving the girl alone up there. Going to the bathroom is of course understandable. However; after 20 minutes I went to the bathroom to check on her concerned she may have fell or something. I knocked and she came out. I asked her if she was ok? She began to yell at me and calling me rude for knocking!?! Told me to put my stuff down and get out! The other woman working who I believe was her supervisor told her she cannot talk to customers that way. She then started yelling at her! She was yelling at everyone and cursing. Personally, I believe she was doing drugs! She clearly didn’t want to be there. This woman needs to be fired! I however will never step foot in that store ever again! Which is a shame since I’m right down the street. The store looks like a junk store now and the woman Amy could care less. You had a line of 20+ customers at this time and she’s yelling at people.

Desired outcome: Fire her!

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11:05 am EDT
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June 15th, 2022 I was shopping for a few things at the Dollar General store in Shoals, IN and the attached picture was written on a box located in the freezer section with the words “look, you don’t work here, leave the da* boxes alone. We will put out when we want to. Thanks” It’s highly unprofessional and honestly embarrassing. I would never be an employee of this store # 20322.

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C
4:22 pm EDT
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Everytime I go in the store to buy something, when I get up to the register to pay for it its usually higher, I say something to the manager but all shes somebody put it back in the wrong place. But the problem with is theres 4 or 5 in the same spot, shes very rude and un professional, I have had other people that wont in there because of her, I will not...

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9:59 pm EDT
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Ref.: Dollar General @1630 LAKE MURRAY BLVD. Columbia, SC [protected] On June 9, 2022 I drive to the store to purchase 409 carpet cleaner that I alway purchased from Dollar General. I arrived at 8:54 pm to attempt to quickly purchase 4 cans, but found the door was already lock. When I said through the door that I have four minutes the girl stated sorry...

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L
6:38 pm EDT

Dollar General I denied use of the restroom

My wife and I was shopping at the Dollar Store at

3139 N KY 7

Sandy Hook, KY 41171 on May 29 2022

12:15 PM

I ask if the restroom was locked and the lady said yes then I ask if I could use it and she said no. I then ask why she replied it clean and it’s going to remain clean l said I’m not going to mess it up she said I know because you’re not going to use it

I then ask to speak to the manager

She replied I’m the manager her name Kim Whitley

I then said I was going to notify Dollar General about this

Then she said well I could use it but I would have to clean the entire restroom myself if she let me go pee

Is that the way a manager should treat people

I thought this should be brought to someone’s attention

I feel like I was discriminated

I’m sure that other people get to use the restroom or it would have signs saying employees only

I hope someone can take care of this problem so I will NOT need to seek legal advice

Thank you

Larry Reynolds

Desired outcome: Personally I would fire the manager if they work for me but I know how hard it is to retain workers So I would expect that the restroom to be open and clean for everyone after all it is there job maintain the restroom as well as the store

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J
2:44 pm EDT

Dollar General aisles full of products on carts on june 9 2022

aisles were full of carts with products.couldnt get thru aisles with cart and couldnt get to products on shelves.

Desired outcome: being the only store here it would be nice if the carts would not be in the aisles.

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F
8:59 pm EDT

Dollar General Dirty Store

Store # 11519, This store is so dirty and messy every time I go in, But today was the worst 06-08-2022 I was standing in line and two guys were standing at the doors fighting with each other and the girl at the register didn't know what to do. I know one thing I will telling everyone I know NOT to go to that store, till it gets cleaned .

Desired outcome: Clean up this store and Keep it that way

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4:06 pm EDT
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I put my two week notice in may 26,2022 And I had vacation time for last year that I took starting June 6-10 2022 It was approved by my self because I was a manager their and I started my new job Monday when I started my vacation week after I got off my new job I turned my keys in. My DM told me I would not get my vacation pay because I was Terminated how...

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M
2:42 pm EDT

Dollar General Customer service

Why do you guys offer cash app payment but then the store won't add the money? I found the store threw my cash app and went inside to add money and the store manager would not add the money. Then why do you guys offer this if you don't do it? Store is on 7400 HWY 2 Commerce City Colorado

Desired outcome: I’d just like to know why you offer it on cash app but don’t actually stand behind it

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L
10:07 pm EDT

Dollar General Not marking shelves correctly, people in the store with no shoes. Expired products on shelves, dirty store, products left in the isles.

Regarding Store #19851 On 6/6/22 As always, pricing issues with the Dollar General located in Mottville Mi.

The shelves state one price and the computers charge another. The manager stated that I obviously had the time and maybe I'd like to come in and price check all the shelves. I have pulled past due cereals and put them into baskets.

Not the first time I've brought this issue up to her. She also wouldn't change the price to what the shelf said and said "do you still want it?". No, I want it for the price YOUR store has on the shelf. FIX IT!

It is ridiculous that a small store such as this one can not get its pricing correct, or that I have to take a photo of items to PROVE my point.

Desired outcome: The manager needs to be terminated.

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12:05 pm EDT
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I was representing a customer that injured herself in your store. I have attempted to contact Ms. S. Peet on multiple occasions in for the form of calls, emails, faxes, demands and letters all to no avail. I need to hear from someone immediately such that we can avoid legal filings. I can be reached at my office at [protected]. An incident report was filed and despite injury there has been no resolve to this complaint.

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5:50 am EDT
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I was fired from having to many overs on my cash balance yet I truly do not believe that I made those mistakes and they were all based on my register which is known for making errors in money and crashing and just not working sometimes and I feel for getting someone fired off of malfunctions of that shouldn't be allowed so I would want someone to go thru...

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1:01 pm EDT
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Dollar General in Allentown. I was there buying spaghetti Sause and the shelf said $1.00 it rang up $1.30. the manager on duty said she is not giving it to me for 1.00. and she said we have to change it. let me speak to the head manager. She said she is on vacation. dont come back in until she is back. she gave it to me treated me I like I stole something.

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T
9:33 pm EDT

Dollar General Employees

Yes the stupid [censored] working tonight wouldn't help me at all and when I got done shopping the [censored] was at register and stood there on phone instead of being on register I don't know her name but she's got red hair looks like [censored] a flat ugly face she really looks like a man an ugly one and there was this black kid there to she was all up on so I guess [censored]ing around with employees is better then serving customer I would either recommend firing her or closing store cause you can't get around in there anyway with all the [censored] on the floor

Desired outcome: Termination of the ugly red haired man looking like woman

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8:24 am EDT
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Dollar General wrong price charged for items purchased

5/26/2022 16:20:49 Store 16420

I purchased 10 items and was charged incorrectly for three of the most expensive items. The tags on the products at the shelf stated a different price than what I was charged at the check out. I was over charged $8.60 for these three items which I would have never purchased at the higher price. This is very deceiving to consumers. I am on a strict budget and thought my total was very high so when I returned home I reviewed my receipt to find out I was over charged. The 3 items where:

Tyson Crispy Chicken- tagged at $7.95 charged $10.95

Tail on Shrimp- tagged at $5.50 charged $7.25

McCafe Coffee Can-tagged at $5.65 charged $9.50

Total overcharged = $8.60

Paid for items with my snap card ending in 5756.

Please respond asap with a form of refund for these items.

Desired outcome: Refund of $8.60 asap.

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7:22 am EDT
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This store is never stocked for its customers and to make things worse and more dangerous they have carts and trip hazards all over the store! You can never find what you need bc it’s sitting on a cart in the middle of the aisle. Frozen food sits in boxes in freezer so you can’t see the product or what’s in the damn freezer! They say they don’t stock after...

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S
7:38 pm EDT

Dollar General Store always closing early

The store located at 4060 S. Keystone Ave. Indianapolis,In . Always closing early. Go to go inside and they have put a hand made sign up saying the store will reopen at 8am while standing at the door with it M locked... This happens on a regular basis and the public can't count on it being open for business. When you go online it's says it's open until 9pm ( what a joke) and this was before 7pm on Wednesday May 25th!

Desired outcome: For the store to operate within the hours they should be open!

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12:08 pm EDT
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Dollar General Breeze Tampons by Rexall 36 count

These are the absolute worst tampons I've ever purchased. I've thrown away more than what I've barely been able to use! The applicators are ridiculous and the tampon just will not come out when trying to use it. I have purchased these a few different times, just to give them another try, but am still extremely unsatisfied. I've wasted too much money on a useless product and feel something needs to be done to fix the product.

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5:55 am EDT
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Dollar General Cedar creek Rd. Route 864

Trucks can not use Cedar Creek Rd. from route 2053 to route 1116. They also can not use route 1116 from route 2053 (Thixton Ln) to Cedar creek Rd. They can not make the turns. They are to narrow.

So what needs to done is all deliveries to the new Dollar store on Zoneton Rd. Needs to come from hwy 61 and go straight back to it.

I keep getting this back saying something is missing. I feel like it is pretty clear. I sent you this just to help your drivers from getting in a bad situation.

Desired outcome: Stop your trucks from trying to go this way.

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Condition of store was posted on Nov 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3853 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    100%
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    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
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Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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