Dollar General reviews and complaints 2
View all 3846 complaintsDollar General - Manager Paula
While in the Minier, IL DG (61759) I witnessed the manager, Paula, reprimanding an employee on the sales floor around other customers. It sounded like a matter that should have been private. Treatment of employees by upper management on the sales floor should not be tolerated. Because of this I will now drive 7 minutes to a neighboring DG. This is sad because our little village needs this store. I am a mom with young children still in diapers and pull-ups. Having the DG is convenient.
The employee being avoided was a new hire and freshly back from Basic training. He has/had no prior experience in working at a retail store. I know him to be a hard worker and needs a little extra guidance as he is ADHD.
It seems this has happened before with Paula and another employee who has special needs. It is my opinion, and strongly advised, that she be removed from her role as manager. From what she was saying it sounded like she has very high standards and that the young man was not properly trained, either by herself or other member of management. I would urge she be investigated before this store loses more business and has to shut down. It already has a high turnover ate for employees, more so since she has taken over as manager. This says something about her leadership skills and impossibly high standards.
Desired outcome: Removal of Paula as manager of the store
Dollar General - Manager's treatment of employees in front of customers
The manager, Paula, at the Dollar General in Minier, IL, angrily berates employees in front of customers which is highly unprofessional and makes us customers feel ill at ease. We wonder if we should speak up in defense of the hard-working employees who do not deserve such treatment, at least, from our standpojnt. One employee is special needs, and works a bit slower at the register, but is very sweet. No customers, to my knowledge, have complained about her, but Paula raises her voice to her and gets a crazed look on her face. I wish I could provide dates and times, but none of us thought to write them down.
I will say that Paula is friendly toward customers and spends a lot of time talking to them. If she can act kind to customers, why not to the employees? People work best when treated with kindness and fairness. If a reprimand is called for, it should be done in the manager's office.
I used to own stock in the company, and it was doing well, but I can't, in good conscience, hold stock in a company that treats its employees in the ways I've observed.
Desired outcome: Place the manager in a position that removes her from having authority over employees.
Here we are 4 months later and I also and filing a complaint about the same person for the same reason. It saddens me this has happened again and nothing has been done to resolve the matter. I hope with another complaint against the same person will have results.
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