Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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The entire store not accessible. Very unsafe for customers.
Dollar General store # 17825 Louisville MS. This store is not safe for customers. The store has been like this for months... Months! You can not access the shelves for the carts sitting lined in front of them. You attempt to move rolling cart and they are hooked together so you can not move them. Wheelchair access is non active. A wheelchair person can not...
Read full review of Dollar General and 1 commentNot Selling My Pillow Products Now
I am so disappointed to learn you are no longer going to sell My Pillow products. I can only assume that you do not believe in freedom of speech anymore. This is appalling to me because if you disagree with a conservative Christian you just stop serving those of us who are your customers.
Where were you this past summer when people's businesses, cars were being burned to the ground, looted, police officers injured, people KILLED. Trying to blame Mike Lindell for other people's behavior is ridiculous and by the way I thought we were still free to speak in this country even if others don't like what we say! This cancel culture is going to lead to communism taking over our country. It's funny that nothing ever applies to Democrats or liberals but in communism even those people will have no voice.
Sadly I will no longer be able to shop at your stores because I feel I must stand up for at least HALF OF THE CITIZENS IN THIS COUNTRY! Just so you know you are only losing business because the My Pillow company is now making more money than ever thanks to companies like you!
Vicki Martinez
Service
Cashier checked me out. I ask her if it took off my 5$ she said yes and I told her I did not think so, because of total. She said that it did. When I got my receipt, I knew that it had not. She said nothing I could do about it. Its not about the 5$, I have a small business at least a hundred people go in an out daily. I would never allow my employees to...
Read full review of Dollar GeneralCashier
Went by the local dollar general today after a long tiring day. Me being 46 and hurting constantly I dont always have a smile at the end of the day. As I gathered my items and brought them to the counter I was sliding them across the counter under the very small window of plexiglass protection to her when I was extremely belittle by the very rude young female cashier yelling in a very stern manner do I have issues, then in trying to find a complaint dept to email them it was basically non existent had to make a phone call with no resolve yet. This is very unacceptable behavior for a cashier it was terrible experience
Desired outcome: Reprimand
Censorship/Cancel conservative vendors
My family has been devoted to Dollar General for the last 30 years or more. So needless to say I was very saddened by your choice to begin censoring conservative vendor. So of course now my family will no longer shop at the Dollar General until they apologize for supporting censorship and cancel culture. My goal is to inform and continue to grow support all across the Country to cancel Dollar General. Will pray for your lost souls and of course will miss shopping at my favorite store. Thank you for you time.
Desired outcome: Stop Censorship as well as Cancel Mentality!
Personal
Having visited store number 01472, in glen burnie md. I was totally appalled at the lack of customer service as the associates were too busy chatting with one another. The store was filthy and no professionalism was displayed. My thought was to take the customer survey once I got home, however the receipt was hard to read as it needed to be changed. The...
Read full review of Dollar Generalsocial distancing and face mask
we need back the line on the floor for social distancing this is a pandemic and i need my grandbabies and myself to feel safe in your store in California City and please mandate mask wearing before entering the store at all time during this times, each cashier need the six feet distance line down some people have no common sense which makes things hard for others
How about these fearful people stop mandating how the rest of us should behave? If your afraid stay home it really is that simple.
Involvement in politics
I have been informed that your store is now cancelling Mike Lindells products! Why would you insert yourselves in to the crazy world of politics?
Are you not smart enough to figure out that at least 75 million people voted for former President Trump? So with you playing politics I guess I'll play pick a favorite store and DOLLAR GENERAL didn't make the cut!
As of today, consider your store cancelled in the Demmien household!
I have power as well, I'm a consumer, there are many other stores that want my money I will ensure they get my business
Sincerely Linda Demmien
Desired outcome: Stay out of politics
Completely agree, we will cancel Dollar General!
District manager and loss prevention
I was terminated from dg on 12/10/2020 wrongful. I was told by ex district manager it was ok to do the paid out. She left and the new district manager disagreed and got loss prevention involved. I was so upset with his professional skills. I was with company almost 3 years. I was a manager for almost 1 year. I had 14% over sales for the year and worked...
Read full review of Dollar GeneralGift card
I had bought a Dollar General gift card for $50 for my mother-in-law who is 81 years of age. She went there to purchase items with use of her card. The cashier told her she couldn't use the card because it would shut their system down. So she had to got to another town which also had a Dollar General store to use it. What kind of business is this. She i...
Read full review of Dollar GeneralA worker walking a roud store no mask on
I believe his name was jim only guy working today february 13 th 6639 belair rd this is totally forbidded I believe girl called him jim
Read full review of Dollar GeneralMistake then lied too
I have been down on my luck after applying for jobs and getting interviews I was finally hired at dollar general... Went to work I walk about 30min there and back well I was there when the store wasn't opened and had to walk back just to come back and open the store with the guy well this night felt off because I closed on day with a girl I never worked...
Read full review of Dollar GeneralPop up Food vendors in parking lot
When has a store manager in Farmersville, Tx been given the authority to allow individuals to allow food vendors to have pop-up food vendors in the parking lot?
Manager
I have worked for dg for seven months now, and not once have I been late nor have I ever asked time off, deb the manager said two months ago she had plans for me to become a lead soon... Well come to find out she hired a girl that worked there three years ago and automatically she became new lead, that didn't work out, the fuel quit.. Two weeks later deb...
Read full review of Dollar GeneralCigarettes
Go to $ general - new cashier (very nice) chatting during checkout. Manager (crystal) comes up watching and showing her what to do - but she had done all right so far. I ask for 2 packs marlboro special select short in gold box (this is how I always ask) the cashier turns around but "manager" is on it and drops them in my bag while cashier checks my license...
Manager constantly yelling and refusing customer
The manager is refusing service to anyone without a mask on. She was already rude before a covid and now even more so just so that you do what she says. I will go 10 miles back to town just to go to walmart-mart just to not have to deal with her yelling and lack of respect towards customers. I have had many people tell me they haven't gone back or just put...
Read full review of Dollar GeneralDoesn't care about their employees
When they have good employees that rarely ever call's in, works their hinny's off for very little pay or encouragement. You will the first to have your hours cut to accommodate a new employee. Where's the loyalty for all your years of hard work. This being the reason they can't keep anyone very long! Letting other shifts getting away without completing...
Read full review of Dollar General and 1 commentClosing policies, former employee policies, management-on-a-power-trip
I was literally JUST informed by a very recently former employee (quit due to scheduling conflicts, and I understand the conflicts now) that Dollar General stores are supposed to have TWO (2) staff members on site to close the store for the night. I have encountered MANY instances with the Dollar General store in Batavia, NY, where team member employee...
Read full review of Dollar GeneralManagement
01/31/2021. I was an employee at dollar general on 300 Azalea Road in Mobile, Alabama. I had been working there for about three weeks, less than a month. A customer came in and tried to intimidate me because I wouldn't sell him tobacco without seeing his ID (you know, the law and also the company policy). He came back later and started antagonizing me...
Read full review of Dollar GeneralDigital coupons
Dollar General advertises digital coupons if you have their app on your phone. My roommate downloaded the app months ago and has successfully used it at several locations. Shopped at our local Damascus, Ar store to purchase many things including several with digital coupons. Upon checkout, was informed that location does not accept the coupons as they don't...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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