Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Digital coupons
Dollar General advertises digital coupons if you have their app on your phone. My roommate downloaded the app months ago and has successfully used it at several locations. Shopped at our local Damascus, Ar store to purchase many things including several with digital coupons. Upon checkout, was informed that location does not accept the coupons as they don't...
Read full review of Dollar GeneralRacism towards the poor
I went into dollar general in castile ny earlier. I grabbed the wrong jacket. I was freezing. Got what I wanted and went to the counter. Cashier was polite. Put my stuff down and said to cashier " man it's cold outside. I'm freezing.! She said yes I feel it here. Then she says she lives in a older farmhouse. Lots of drafts. Cold... Then. She feels like...
Read full review of Dollar GeneralMold in store
I work at Dollar General 10589 St Peter MN. I have mentioned Mold smells in the store and back room. I mentioned it to my Manager and was told good luck. I do not know if the mold is in the ceiling or in the wall between the store and the back room or in the ductwork. Something has to be done. I have had customers complain about it. they have done surveys about it. I have been getting migraines from it. HELP!!
Read full review of Dollar GeneralService, store
You should hire people that know what shampoo and soap is, they always small and look like they just came from a trash bin and all the dirt and dust on items and no room to walk half the time. I suggest hire people that know what there doing and that know how to shower and know how to be nice to people. You make a lot of wrong choice's when you hire people...
Read full review of Dollar General and 1 commentEmployee drug use
Pe PettleKenny Jan 24, 2021 Why do the employees smell like marijuana all the time? Even the managers do. You can watch them smoking weed in there cars in the parking lot. Very unprofessional! Even when wearing a mask it all you can smell at times. If you ask for help from an employee the smell gets even stronger. We the customers don't want to smell that...
Read full review of Dollar GeneralForever pals light up spiky ball for dogs
Please dont sell these toys. These toys have batteries inside the toy. My dog bit into it and all the really small batteries came out. This will hurt or worse harm a pet. If my dog had swallowed these I would be contacting my lawyer not complaining. This is the number on back of these toys [protected]
I beg of you to not sell in your store. I dont want a refund. I want you take off the shelf. I got these at a dollar general in morgantown wv 26505 on earl core rd. You can see the batteries inside. They are not made for animals
Desired outcome: stop selling product harmful to dogs
No service
Oil City, Michigan store no one to check me out at register. Employee in office sitting and on cell phone didn't come to help. When I asked her for help, she said she didn't know where the person on the register was. After several minutes I left without buying the items 10:15am January 21, 2021 Found employee on way out. She was smoking instead of working. No one working in the store.
Read full review of Dollar GeneralService of the employees
They treat their black customers like we are always stealing. I asked an
Employee why was some plugins on clearance and instead of checking or seeing what I was saying they cashier immediately blamed customers for putting the item on the clearance isle. When I explained it was more than one and placed there as if employees did it she still insisted I was wrong and she didn't know what I was talking about. I wasn't trying to get the product but wanted to know what made them clearance items when the app says they were still $11. That's in Copperas Cove, TX. In Killeen, I've witnessed the store manager talk bad to customers and even when she was wrong she still blamed the customers. Claiming they were stealing and made some women not being their bags in the store but it was only black women. I could have went to social media with this but I'd rather see what the company will do first.
Desired outcome: Someone need to have better training or get fired.
Doesn't honor coupon $5 off $25.
I scanned all my items in your app, it applied all the coupons available online including the 5 off $25. The total was me owing $7.08, the subtotal was $25.50 When it was rung up at the register it said I owed $12 something. This happened at two different stores the exact same thing. Both times the managers said there was nothing they could do... Saying the...
Read full review of Dollar GeneralStores are a disaster
The stores in Chickasha are always a disaster. Shelves are bare or completely disorganized and a complete mess!! You can't get through the aisles to even shops because there are carts and boxes up and down most aisles. It's not just once in a while! It is every single time I go in there. Usually employees are outside smoking while nothing is done inside. It's pathetic!!!
Read full review of Dollar GeneralEntire store and manager services
There are several complaints about our local Gibson, Georgia store that need to be looked at, including and not limited to, Manager/Assistant Manager not following guide lines of the COVID-19: Yes they wear mask but they are all wearing them under their noses and a few are not wearing them at all; store is completely filthy (cob webs on lighting fixture...
Read full review of Dollar GeneralNothing stocked! Coolers empty! Employees outside at door smoking! One cashier!
This store needs to close. The coolers are completely empty. Nothing on the shelves yet the carts with the stock on them are parked in the aisles and you can't get around them. The employees smoke at the door so you walk through a smoke cloud to get in. Trust me, I won't be walking through that smoke again because I won't be back. The employees are making a...
Read full review of Dollar GeneralWrongfully accused of theft. Discrimination of character public humiliation. Mental anxiety. Stress
My husband and I both was falsely accused of stealing from the store. When we spend a minimum of 60 dollars each visit to store. The manager called the police having us thrown out of the store in front of people. When we had done absolutely nothing wrong. Had no proof of any wrongdoing on our part at all. It is also the only store in our town to shop. They...
Read full review of Dollar General and 1 commentCustomer service
I went to one of my local Dollar General Stores, Eatonton, GA, Lake Oconee area that I visit and spend anywhere from $50 to $100 every other week or so, and I always wear a mask but tonight I was in my daughters vehicle & she had taken her masks with her, so I was just going to social distance & run in quickly for just a few things, but at the door the...
Read full review of Dollar GeneralEmployee
The Dollar Store in Byron, IL. Upon entering the store, I had a face covering on. However, there was a woman who apparently worked there but 9n shift. She began yelling at me that I didn't have a mask on. The sign on the door clearly said face covering required. She required to remove me face covering and put a mask on. She was loud, rude and the situation...
Read full review of Dollar GeneralEmployee
This isn't the first time I have had problems here at this location.. In the evening hours I have went in to get some things for when my girlfriend comes in to town to visit me and I have had to wait and wait for someone to come to the register to check me out. Well after the 3rd time I went to look for someone and I interrupted this female cashier...
I want my money
I bought over $150 worth it products at Dollar General and I'll buy what you see there to the place I should earn $50 last week I good for driving back and forth trying to take care of this paid with a debit card and I had to return $30 worth of items should I address 40 miles back down here to 23rd Street Chattanooga how to find out no money on my card and...
Capon Bridge WV store manager whom would not identify herself
After several weeks of many, many items never getting stocked...I simply asked for managers name! I qas tired, dirty, and hungry from a very long day at work! I was not up for a long conversation w her! Simply wanted a discrete review in hopes of change...as I asked for it and clerk refused she approached me w an introduction that was somewhat cocci and bulky like...wanted to know why I wanted her name etc! Very, very unprofessional! Meanwhile a big, burly biker guy at other register starts to yell at me "How dare you complain about this fine young lady...cursing and sharing at me! I weigh 126...5'2" soaking wet! He and I exchanged words! I confronted her that she was going to allow this! He was red faced and obviously fearless of a confrontation! Meanwhile I pay fast, leave store only to have his gf try to fight me in parking g lot! Oh my God I am rattled! I am seriously considering calling an attorney tomorrow!I love Dollar General and drop 10 K a year there minimum!I would greatly appreciate a response before I make any decisions...
Sincerely,
Angela Boyd...[protected]
Desired outcome: Manager fired or I'm seeking council
Security iowa codes 455. K13 96 acts 1109 sec 13 iowa
455k.13...455.5, 455j.7...455e.11...29c8. a...….716b-2013 acts, please investigate Brian Wignall in Oskaloosa iowa dollar general store seized and searched at 11;30am 1/7/21...….. I do fill a gift from dollar general to stop process and different management thanks waiting to here... email [protected]@gmail.com... direct to point of law —...
Read full review of Dollar GeneralCash out clerk Michael
I went to Dollar General in North Adams Mass on 1/5/2021 and checked out at 11:00am As I was shopping, another very loud young male customer started to check out and apparently knew Michael, who was the check out clerk. They were both very loud, obnoxious and CURSING!! 'F' this and 'F' that! I was completely shocked over this. There were young children in...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar General contacts
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