Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Everything
I would like to let u know that the dollar general in mount morris new york is very disrespectful and so unorganized. They never can put a sign on the door if they dont have paper bags. Me and my husband both are disabled and it is very hard to try and juggle thing we have went inside and bought at this location. Plus what if a elderly person came and didnt...
Read full review of Dollar GeneralDairy Products
MY Local Dollar General never has Milk or Dairy Products, the Coolers are always emty. I go to DG all the time for my shopping but I am unable to Buy Milk ect. as the coolers are always compleatly emty for the Last Two Months. I keep asking if they have a problem with they're coolers and they say no they have a new milkman. I don't believe they have a new milkman I believe they have no milkman the Dollar General 6 Miles away in Wintersville, OH has no problem getting Milk for they're cooler yet my store in Richmond, OH 43944 can not get milk for the coolers?.If they don.t get Milk soon I will be forced to shop elseware.
Desired outcome: Get Milk in the coolers
Customer service
Dollar General cashier refused to put on mask that was under her chin, I lost a friend yesterday to covid and asked her nicely to please put on her mask and she said "I don't have to". As a senior with underlying health conditions this is totally unacceptable in the midst of a pandemic. Description of employee Young black woman in her 20's with braids
Read full review of Dollar GeneralDog Biscuits
I use your biscuits small and medium. I have had to stop for almost a week back now. The biscuits have made my dogs get sick. And I have been cleaning And I have cleaning after them For a week now. Put the Biscuits in the trash. I have been giving the dogs the biscuits for many years now and now this. If I don't see an improvement Soon. I will take them to the vet.
Desired outcome: Please let me if an issue with this food. For now, Have to find a new Dog Biscuit.
dollar general store
store is dirty. shelves look empty. never fully stocked. not enough cashiers. floors are just nasty. and prices aren't that great. aweful store.
cluttered, messy, dirty, no variety. worst dollar general I've been in. I dont shop there anymore. wouldn't hurt my feelings if they tore it down
Desired outcome: nothing. don't shop there anymore.
Employees not wearing mask, sus behavior
I went into Dollar General located at 2955 Ashland City Rd Clarksville TN on 12/28/20 approx 9:50pm. The male clerk younger, overweight with dark hair no name tag was standing around not wearing a mask. Our county is under an ordinance by our mayor and our state has one of the highest warning due to the high levels of COVID in the area. I asked him why he wasnt wearing it until I got in front of him and he said he didnt have to unless he was 6 feet away from a customer. I told him its really dangerous. He said he doesnt have to and apologized if I didnt like it.
This employee has been rude before and the attitude previously was listening to him yell at his coworkers when the front register was empty and he was asked to check people out, also not wearing mask. The store has has people acting suspicious, for example the employees exiting and watching which car you leave in and standing in the lot following you out of the store, mentioning personal things about your life you never shared, looking through the front window or side door to see where you are and who is with you. Overall, a stalky-creepy vibe that shows an irrelevance to the law or government and an issue with safety. Also, a strong feeling that if you mention it they will argue with you.
Desired outcome: Having the law followed, no harassment or stalking
labor board issue ( employee working off of the clock)
On Saturday 12/26/2020, I visited the store in Glenville, WV ( route 5)and over heard an employee talking about she was working off of the clock to get her work done. I know being a restaurant manager that this is not allowed . I went to get her name so you would know who it is. Her nametag said Brenna. This was around 4pm. Hope this gets resolved so I don't have to report to the labor board. Any questions you can reach me at [protected] or e-mail [protected]@yahoo, com. I would like to know when this has been resolved please
Thank you
Sheila Miller
Desired outcome: that should be a termination due to putting company at risk
Xbox gift card
I was at Harrington delaware location i purchased a xbox card but by the time i realized it i had gotten the wrong one. I told cashier hold ln wait i got the wrong one he proceeded with sale and told me it was too late. Bs i was still right there. So know i am so up set after this why do ylu sell them if you cant correct mistake. I never left store or register this need to be tooken care of asap
you should really pay attention when getting gift cards. however if a card is unused it is eligible for a refund in most DG’s I believe.
Green dot visa debit card
On June 12, 2019, I bought a prepaid Visa Card, Green Dot Corporation, from Dollar General, Hwy. 18, Brandon, MS. I asked for $200 to be put on the card. My total was $202.95. This was the $200 going on the card plus $2.95 fee. I paid for the transaction with my debit card. Auth# 667640 I went home and tried activating the card and it would never activate...
Filthy freezers
Filthy is the best way I know how to describe it. Mold was growing in every freezer! So bad that I took pictures. Tried to upload the pictures and the system keeps telling me the picture is too large. It was simply filthy and not good for business. Black mold begats illness and we are in the middle of a deadly pandemic. Please fix it and clean it up.
Read full review of Dollar GeneralCoupon issues
Every time I go into your Dollar General on Divinity Street in Bristol, there is a major issue with coupons. Today took the cake as far as i'm concerned!!! I put digital coupons on my card, and they hardly ever come off. One of the managers told the cashier I was right about the price and she made the manager go get the sign. He said the item was on sale...
Read full review of Dollar GeneralStore manager professionalism
We have recently had an employee test positive for COVID-19. The store manager refuses to let any employee know about the situation. We all work together in a relatively close fashion and some have health issues. Store manager tells employees that you won't get paid if you are out to a COVID-19 situation. As I just researched it and found out you indeed can go out on sick leave and get paid if you have been in close contact with someone who has tested positive for this virus. The store manager is grossly using her position to lie to her staff about a public and health safety issues than can cause a death to someone
Desired outcome: Fired for unethical professionalism, and putting the safety of employees and the public at risk
Handicapped area outside not properly marked
This store just closed down to make improvements! I'm a paraplegic and drive a van with a fold down ramp. I need the handicapped parking! When the restoration was finished. They painted handicap parking but put plastic handicapped signs on poles! The wind broke off both signs within days of putting up! Come on Dollar General please put up some metal signs!!...
Read full review of Dollar GeneralStore itself
This is my fourth visit to Dollar General, US Hwy 158. Advance, NC 27006 in the last month. I called the Customer Service number on December 18th. I spoke to Kevin and explained my concerns. He said the District Manager would be calling me back. As of this writing I've not received a call. I just left the store and it is still in terrible shape. Carts with...
I bought two of the same item but one was more than the other
On12 21 2020 at 1755 store number 12267 I bought a few items two being wrapping paper both with the same tag 30 by 35 square feet for a dollar one did not have a price on it so I assumed they were all a dollar beings all in same box the only thing that was different the barcode packed in the same kind of plastic wrap when I asked about the difference in price she said one has glitter on lettering thats a crock if you have two red apples ones shinny the other kinda dull you going to sell one for money than the other no anyhow you owe me 2.07 and another complaint the cashiers need to learn how to bag groceries it pees me off to find cold food with dry goods my name is john jenkins my address is 56 wolf meadow rd. Poplarville ms. 39470 phone number is 601/746/5005 please take care of this matter dont ignore it
Customer service
My wife and myself was shopping at one of your locations in RI on 12/20/20 around 4:30 pm when 3 employees were cursing loudly in one of your aisles. The use of the f word in front of customers was very disrespectful and I am so glad that there were no children in the store at the time. I will never go back to this location again as I felt this was very...
Read full review of Dollar GeneralEverything
This store is the most disgusting store. There are aisles that are blocked by carts that are filled with products needing to be out on the shelves. This store is out of stock on many products like canned foods such as sue bee chicken & dumplings, dinty moore beef stew, canned tuna among other products. Their cigarette case is completely empty, and the...
Read full review of Dollar GeneralManager Vicky and customers not wearing mandatory masks
Went to this store on 12/19/2020 both the assistant manager and manager are on duty. The manager is not masked. One register opened. The line was excessively long but no self-checkout was open and the wait was long. Customers entered without masks and were coughing over and over again (possibly on purpose or so it seemed) and instead of saying something to...
Read full review of Dollar General and 1 commentOverall condition of store #09701
Went into DG today. Overall condition of the store is a disgrace. Boxes everywhere, shelves in disarray. I understand it is the holiday season but good lord.. What Ames's. Floors are filthy.. On a positive note... The two employees that were there were very nice and attentive.
Read full review of Dollar GeneralUnnecessary community spread of covid-19
I can only afford dollar store shopping after being laid off. Dollar General is my go to now for groceries. I'm so tired of friends and family getting sick with covid-19. The employees here set a horrible example for the public. If they don't wear mask and social distance then non of their patrons feel obligated to do so. This is unnecessary community...
Dollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar General contacts
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