Dollar General’s earns a 1.2-star rating from 3854 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Denture cream complaint
My name is Donald Wyatt and this day went in to your new store at 135 N. Pennsylvania street. Store #22566. The price stating on the denture cream was 3.50 cents. as stated under the product. When I paid at the counter, the price was increased to 5.50cents. I told the manager and was told that a mistake was made stocking the product on the shelf. I said are you going to honor the price stated and was told that dollar general does not honor its mistakes and you are out of luck. That was so disrespectful to say that to a customer. I did take a picture of said mistake to prove the wrong product was put in the wrong place in case they intend to lie. I told the cashier that I want to file 2 complaints. How I was treated and how you dishonor your mistakes. What do you intend to do to make things right? If nothing is done as they said nothing will be done, I will have no choice but to put my complaints on line as proof to how DGX treats their customers and with disrespect and dishonor to the entire WORLD to see and ask that they never shop at DGX downtown ever again. Sincerely Mr. donald Wyatt
No heat in the store
We are without heat at the store in Prophetstown store #6883. It is very cold outside. we haven't had heat for awhile. About two weeks ago, one of the heaters had a gas leak so they turn it off. Yesterday December 15 the second heater is out now. It was about 50 degrees in the store last night when I went home.. The weather outside was down to 19 last...
Read full review of Dollar GeneralNon service at 18 coosa county road 133 kellyton, al 35089
Forget about shopping at 18 Coosa County Road 133 Kellyton, AL 35089; If you are NOT the right color, don't waste your time going to this Dollar General Store. They only wait on the people they know. I will drive the 20 miles to Walmart to shop from now on. This is a new Dollar General but only if you are the right Color.
Read full review of Dollar GeneralCashier
I'm a faithful customer of Dollar General 2x a week I go. Walk in on December 9, 2020 cashier Vanessa store number 15393 I proceeded to check out store was not busy I asked if I could buy a propane tank vanessa tells me the lock is frozen because she tried opening it an hour ago she's saying to me, so I asked vanessa could you please try it again it's been...
Read full review of Dollar GeneralManager / checkout person
I had a problem today 12/9/2020 at one of your dollar general stores In Orwigsburg, I had problem a few months ago at a different dollar general location which was down in Auburn with the same exact person giving me a hard time about a mask after I told her I had breathing problems I can't breathe right, I have a medical condition. I've never had any...
Read full review of Dollar GeneralFull pack of energized batteries costing almost 20 dollars
I had my electric shut off, so I went to the dollar general and bought a large pack of energizer batteries and some groceries. When I was checked out I wasn't given one of my bags. When I got home I noticed the batteries and bread and bologna were not with me, so I went immediately back and was told the bag was probably given to the customer that followed...
Read full review of Dollar GeneralThe entire store
I've had a bait of this store. They are never stocked. If they run out of something it stays that way for at least 2 weeks or that they have so much in their back room and do not put it out. I've been in there 2 or 3 times during a week when truck runs and boats are setting in the isles slap full nobody working them. This store needs to be stocked and zoned and made to look like a store.
Read full review of Dollar GeneralUnethical Behavior
I went to the Dollar General store in Wayland NY on Saturday December 5 2020 approx 1:30 pm to purchase a propane tank for exchange and the store clerk told me there wasn't any full tanks even though there were clearly several tanks with a blue seal on them The blue seal means they're full and haven't been used yet. I told her there were tanks with blue...
Read full review of Dollar GeneralPayment card hacked
You have a problem with card reader hacked my husband's card and he has to get new card taking two weeks. I was just there tried to use my card and was saying wrong pin I know my pin it was not wrong. Can't do business with you. With the chance it's messing up our cards. Look into this there is a problem these are government cards. You have been hacked please fix this.
Read full review of Dollar GeneralStore and employees
The store on Palmetto St in Leesburg Florida is an absolute disaster. Its dirty and you can't even get down the isles. This is not just one occurrence it is every single time i've been in there for months. The manager named Evette that worked there previously kept the store beautiful and clean. Since she left there are toys and clothes scattered on the...
Read full review of Dollar GeneralManager harassment
Date: December 1st, 2020 Time: 7:40 Store #10304 I called and submitted my complaint on December the first, with corporate. Corporate said to wait for a call from the DM. I spoke with the DM on the third about this, and was told she would pull the video feed and would call me back. I did not receive a call back, so I called the DM this morning and she ha...
Read full review of Dollar GeneralEmployee
DG Henleyfield McNeill Carriere MS the Employee Kim is always very nasty and rude. Today she was so rude to my husband and told another employee "I will talk to you later about leaving the register to help a customer!" In a mean way. There were no customers at the register to check out except me and the customer the employee was helping find some was my...
Read full review of Dollar GeneralPeople not wearing masks
I was in you store at yawkey wv over a dozen shoppers with no masks and when I asked about it in was told they could not refuse people without a mask. If i'm correct the governor of wv mad it mandatory that mask are to be worn in doors around people. I have contacted the state police and now will send a copy to the governor's office. This is not acceptable and not fare to me I wear my masks
Read full review of Dollar GeneralAn associate at a store
I was treated rudely and aggressively by this lady Another customer and I were excusing each other in the aisle as there were pallets of goods in the way. I told her to go ahead as there are boxes in the way and she said it's like that a lot The associate came out of nowhere and said well we don't have anywhere else for them to go, do you have any...
Read full review of Dollar GeneralGeneral manager and employees not wearing masks
The general manager was in the store today stocking without wearing a mask again, and now the new employees are not wearing masks. I am a RN, and I am very concerned for my safety when I see employees of the Dollar General not wearing masks. I am extremely concerned about the General Manager disregarding the health concerns of spreading COVID by not...
Read full review of Dollar GeneralCustomer service
Ok so we were just in our store. A line of people at the counter and someone hollers anybody working here. The manager says be right there. While she finishes up a personal call about buying a new vehicle for about two minutes. It isn't the first and it won't be the last time that this happens. When Melissa left this store it went to shot fast. It would be...
Read full review of Dollar GeneralPrices gouging
I used dollar general every day in sebring florida. Now I live in a rural area in a poor town of terre haute indiana. I am extremely sorry I moved here. I find your prices here highest of any of your stores I have been in, higher in this poor area in the rural area. But instead of driving 10 miles to town I pay the highest price in town to dollar general instead. I find that sickening. I will start making sure that I start purchasing everything I need now before buying from you any further or start driving back to town... This is price gouging the poor, which is even more sickening to me about your store, no more for me, 🤮. I will be writing on your site about this daily...
Digital coupons
ad shows 2.50 off Purex with diggital couponhowever thereis no coupon so what do I do
Appearance of store
I have stopped at the Kankakee Illinois store and the same boxes have been blocking the aisles for over three days. I was told by an employee to go to family dollar which has been remodeled and is totally organized. If you provide me with a phone number, I can send photos of the store.
Read full review of Dollar GeneralDarla Shoemate / manager Shattuck Oklahoma
Miss Shoemate was my manager at Dollar General, my name is Barbara Zumalt. We worked together at store 13051 Shattuck Oklahoma. I recently had to take a leave of absence to be with my disabled daughter which Dollar General approved and Miss Shoemate thought I should have been fired over. Upon my return Miss Shoemate Fired me for coming from the back of the...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Dollar General contacts
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