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Dollar General
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1.2 7 Reviews 3846 Complaints
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Dollar General Complaints 3846

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K
3:12 pm EST
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We are without heat at the store in Prophetstown store #6883. It is very cold outside. we haven't had heat for awhile. About two weeks ago, one of the heaters had a gas leak so they turn it off. Yesterday December 15 the second heater is out now. It was about 50 degrees in the store last night when I went home.. The weather outside was down to 19 last...

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I
4:40 pm EST
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Forget about shopping at 18 Coosa County Road 133 Kellyton, AL 35089; If you are NOT the right color, don't waste your time going to this Dollar General Store. They only wait on the people they know. I will drive the 20 miles to Walmart to shop from now on. This is a new Dollar General but only if you are the right Color.

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S
3:00 pm EST
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I'm a faithful customer of Dollar General 2x a week I go. Walk in on December 9, 2020 cashier Vanessa store number 15393 I proceeded to check out store was not busy I asked if I could buy a propane tank vanessa tells me the lock is frozen because she tried opening it an hour ago she's saying to me, so I asked vanessa could you please try it again it's been...

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H
9:47 am EST
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I had a problem today 12/9/2020 at one of your dollar general stores In Orwigsburg, I had problem a few months ago at a different dollar general location which was down in Auburn with the same exact person giving me a hard time about a mask after I told her I had breathing problems I can't breathe right, I have a medical condition. I've never had any...

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D
5:32 am EST
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I had my electric shut off, so I went to the dollar general and bought a large pack of energizer batteries and some groceries. When I was checked out I wasn't given one of my bags. When I got home I noticed the batteries and bread and bologna were not with me, so I went immediately back and was told the bag was probably given to the customer that followed...

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G
5:31 pm EST
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I've had a bait of this store. They are never stocked. If they run out of something it stays that way for at least 2 weeks or that they have so much in their back room and do not put it out. I've been in there 2 or 3 times during a week when truck runs and boats are setting in the isles slap full nobody working them. This store needs to be stocked and zoned and made to look like a store.

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L
4:23 pm EST
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I went to the Dollar General store in Wayland NY on Saturday December 5 2020 approx 1:30 pm to purchase a propane tank for exchange and the store clerk told me there wasn't any full tanks even though there were clearly several tanks with a blue seal on them The blue seal means they're full and haven't been used yet. I told her there were tanks with blue...

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C
3:35 pm EST
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You have a problem with card reader hacked my husband's card and he has to get new card taking two weeks. I was just there tried to use my card and was saying wrong pin I know my pin it was not wrong. Can't do business with you. With the chance it's messing up our cards. Look into this there is a problem these are government cards. You have been hacked please fix this.

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K
1:21 pm EST
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The store on Palmetto St in Leesburg Florida is an absolute disaster. Its dirty and you can't even get down the isles. This is not just one occurrence it is every single time i've been in there for months. The manager named Evette that worked there previously kept the store beautiful and clean. Since she left there are toys and clothes scattered on the...

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11:00 am EST
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Date: December 1st, 2020 Time: 7:40 Store #10304 I called and submitted my complaint on December the first, with corporate. Corporate said to wait for a call from the DM. I spoke with the DM on the third about this, and was told she would pull the video feed and would call me back. I did not receive a call back, so I called the DM this morning and she ha...

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J
8:37 pm EST
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DG Henleyfield McNeill Carriere MS the Employee Kim is always very nasty and rude. Today she was so rude to my husband and told another employee "I will talk to you later about leaving the register to help a customer!" In a mean way. There were no customers at the register to check out except me and the customer the employee was helping find some was my...

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J
1:10 pm EST
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I was in you store at yawkey wv over a dozen shoppers with no masks and when I asked about it in was told they could not refuse people without a mask. If i'm correct the governor of wv mad it mandatory that mask are to be worn in doors around people. I have contacted the state police and now will send a copy to the governor's office. This is not acceptable and not fare to me I wear my masks

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G
1:08 pm EST
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I was treated rudely and aggressively by this lady Another customer and I were excusing each other in the aisle as there were pallets of goods in the way. I told her to go ahead as there are boxes in the way and she said it's like that a lot The associate came out of nowhere and said well we don't have anywhere else for them to go, do you have any...

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S
6:51 pm EST
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The general manager was in the store today stocking without wearing a mask again, and now the new employees are not wearing masks. I am a RN, and I am very concerned for my safety when I see employees of the Dollar General not wearing masks. I am extremely concerned about the General Manager disregarding the health concerns of spreading COVID by not...

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R
4:11 pm EST
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Ok so we were just in our store. A line of people at the counter and someone hollers anybody working here. The manager says be right there. While she finishes up a personal call about buying a new vehicle for about two minutes. It isn't the first and it won't be the last time that this happens. When Melissa left this store it went to shot fast. It would be...

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B
8:02 am EST
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Dollar General Prices gouging

I used dollar general every day in sebring florida. Now I live in a rural area in a poor town of terre haute indiana. I am extremely sorry I moved here. I find your prices here highest of any of your stores I have been in, higher in this poor area in the rural area. But instead of driving 10 miles to town I pay the highest price in town to dollar general instead. I find that sickening. I will start making sure that I start purchasing everything I need now before buying from you any further or start driving back to town... This is price gouging the poor, which is even more sickening to me about your store, no more for me, 🤮. I will be writing on your site about this daily...

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C
6:34 pm EDT
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Dollar General Digital coupons

ad shows 2.50 off Purex with diggital couponhowever thereis no coupon so what do I do

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J
12:33 pm EST
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I have stopped at the Kankakee Illinois store and the same boxes have been blocking the aisles for over three days. I was told by an employee to go to family dollar which has been remodeled and is totally organized. If you provide me with a phone number, I can send photos of the store.

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5:07 am EST
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Miss Shoemate was my manager at Dollar General, my name is Barbara Zumalt. We worked together at store 13051 Shattuck Oklahoma. I recently had to take a leave of absence to be with my disabled daughter which Dollar General approved and Miss Shoemate thought I should have been fired over. Upon my return Miss Shoemate Fired me for coming from the back of the...

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8:21 pm EST
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Hello my name is Natasha McMillan and around 5:45, I visited your store at 4385 Castle Gate Dr, Snellville GA, Store 20478, (470) 242-8273. When I first entered the store I noticed that two elderly women, were asking the store rep that was behind the counter " y'all don't wear mask here?" she was polite was simply asking, as the cashier did not have on a...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Condition of store was posted on Nov 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3853 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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