Green Dot
Reviews and Complaints

If you're considering Green Dot for your financial needs, it's crucial to approach with caution based on the diverse range of customer experiences. While some users have faced challenges with registration and fund access, others have highlighted issues with customer service and unexpected fees. Before committing, take the time to thoroughly research and weigh the pros and cons to ensure Green Dot aligns with your financial goals and expectations.

Hello…everybody this’s good news ..my Greendot card was blocked a couple weeks ago, I try to get to them through calls but all failed.yesterday was a good day when I try to reached them through email and a specialist reply and ask for some of my info to get me verify and he told me my account will be unlocked in 24hrs ..fews mins ago I got email from GREENDOT my account was good as hell and I can now spend the balance ..here you go if you have same issue with GREENDOT OR GO BANK .you can contact the specialist with mail: greendotspecialist at consultant.com

It is easy for me to use... I like the app and I also get text messages when I use my card. When I received my cash back at the end of the year, I was really ecstatic! The easiest $100 earned. I'm already there and have to wait until next year.

Fantastic service for me and best customer service when I need help. Like option to earn rewards when shopping and to stash money on my account to use when I need it. Logging in is a breeze and they take security seriously. If I log in from a different device they send me a code to verify it's me!

Greendot is amazing as direct deposit when you don't have a bank. It helps us pay our bills, use as a debit and we are even able to store 5k on our account that's seperatefrom the card called the vault. We get to view all of our statements too, going back as long as you have had the card. Never had any issues.

Fast courteous service. My Air con went out last night (Sunday), sent an email around 23:00 with the problem. I got a call at 09:16 Monday morning that told me they'd be there around lunchtime. Showed up about 13:30, fixed the issue plus installed a best thermostat. Pricing was fair and service was impeccable. Highly recommend!

This is one of the more popular prepaid credit cards and you actually just get it at Walmart, then when you want to make a purchase online that seems a little dicey to you, just use the prepaid card for the exact amount that you want to spend. No more worry about future unauthorized charges or disputing a charge that you didn't want.

I have been a green dot never for several years. I was recently denied my claim but I proivddd additional information that could help my case all yall have to do is call them. The reps are really nice and not disrespectful. You have to Rember this is not a actual bank they cant do what regular banks can do. Im just saying I have had great service with them.

I was going to use GreenDot temporarily until my direct deposit got setup with my new job, but I ended up keeping it and am still using it. I don't use it so much for actual shopping, but I have a certain amount deposited to the card and have nothing but bills coming out of it. Since my bills total per month go over the $1000 mark, there is no fee deducted from my account. Overall, I have had no complaints with Green Dot, they what they say they are supposed to do and do it fairly well. My dad has had some issues with getting information like address switched with them, but I have not run into any such issues.

I have been trying to get my refund out of 2 of my accounts. I have talk to you many times about this and had sent paperwork several times. Your company just keep telling me same thing and senting me in circles. This has been going on for over a year and 5 months now. Lately I had called on these dates and your employees could not help me with this matter. May 6, 9, 16, 18, 22, 23, 24, 30, 31, June 3,6 is when I called to find out what was going on. Several times was told the same thing or they did not know what to do. Your employees never could help me or understand what I was explaining to them about the case. Since May 6th I was hung up on by your employees over 25 times. Plus in one day hour time was hung up on 7 times. I have been a customer since 2017 and I would not recommend family or friends to your company, after what your company put ne through the last year and 5 months. I had done my research on your company and seen that you have done this to so many other people. You kept their many and they never received their refund. I will keep fight your company until I get all my refunds. All my accounts was blocked but you keep taking my money and would not unblock them. If accounts are blocked and I can't use them or get into my accounts, then you should not be able to take money out of my accounts for any reason. I was not going let your company have my money. You are taking money that dont belong to you from your customers that worked had for their money. I will post this and let everyone know how you treat your customers when it comes to getting a refund from you. You need to teach and make sure your employees knows how to help customers with their matter. If they can't help the customer then they should connect the customer to someone higher up in the company. I am finally get my refund after a year and 5 months later. I have not received it yet but I call the company 2-4 everyday just to see what I am told each time. I write everything down that is said each time i call. For the first time on June 3rd and 6th 2022. I got the same answer when I called could not believe it. I should have one refund this week and the other refund next week. Have to wait and see if not I will report you and go to the news let them know how your company does their customers and treat them. I will fight it all the way with lawyer and news until I receive my refund. I have everything wrote down what I was told to do to get refund the dates, narnes, and what was said. I dont want others go through what I had to get a refund.

I have been trying to get my refund out of 2 of my accounts. I have talk to you many times about this and had sent paperwork several times. Your company just keep telling me same thing and senting me in circles. This has been going on for over a year and 5 months now. Lately I had called on these dates and your employees could not help me with this matter. May 6, 9, 16, 18, 22, 23, 24, 30, 31, June 3,6 is when I called to find out what was going on. Several times was told the same thing or they did not know what to do. Your employees never could help me or understand what I was explaining to them about the case. Since May 6th I was hung up on by your employees over 25 times. Plus in one day hour time was hung up on 7 times. I have been a customer since 2017 and I would not recommend family or friends to your company, after what your company put ne through the last year and 5 months. I had done my research on your company and seen that you have done this to so many other people. You kept their many and they never received their refund. I will keep fight your company until I get all my refunds. All my accounts was blocked but you keep taking my money and would not unblock them. If accounts are blocked and I can't use them or get into my accounts, then you should not be able to take money out of my accounts for any reason. I was not going let your company have my money. You are taking money that dont belong to you from your customers that worked had for their money. I will post this and let everyone know how you treat your customers when it comes to getting a refund from you. You need to teach and make sure your employees knows how to help customers with their matter. If they can't help the customer then they should connect the customer to someone higher up in the company. I am finally get my refund after a year and 5 months later. I have not received it yet but I call the company 2-4 everyday just to see what I am told each time. I write everything down that is said each time i call. For the first time on June 3rd and 6th 2022. I got the same answer when I called could not believe it. I should have one refund this week and the other refund next week. Have to wait and see if not I will report you and go to the news let them know how your company does their customers and treat them. I will fight it all the way with lawyer and news until I receive my refund. I have everything wrote down what I was told to do to get refund the dates, narnes, and what was said. I dont want others go through what I had to get a refund.

I have had my GreenDot account for more than 15 years. Within just the past 3 years my account has been hacked several times.

Calling customer service for help only cancels my card and issues a new one. That blocks me from having access to my money. They say they are doing a fraud investigation but never any results.

The past 2 months I have had problems logging into my account, again calling customer service and was told I needed to do all these things (that I have already done repeatedly). They have done nothing to help.

By fluke I got into my account and found 4 unauthorized charges! I have tried all day to contact customer service AND the corporate office but their phone systems keep cutting me off and disconnecting me.

In the past I have told customer service agents that I need to speak with someone from the corporate office and repeatedly told there is no one else for me to talk to, (in broken English of course).

It is not worth all this trouble!

Never any results other than I need to do this or that. No problem resolution from them.

Green Dot has caused me major financial issues that I am still unable to recover from. I am almost 60 years old and on a fixed income due to disabilities. There was an unauthorized transaction that I noticed right away and contacted customer service who sent me an email telling me exactly what I needed to put in a letter describing what happened and the email also stated that once they received it they would give me credit for the transaction while they investigated it and I mailed it that same day but never got the credit until 2 months later and only after I threaten to sue. But by that time my Green Dot account was overdrawn $200 because I had automatic payments that went thru and Green Dot kept tacking on fees to my account because of the overdraft which was caused by green dot. Also, during the 2 months I was begging green dot to give me the credit I had to take out a title loan with a 200% interest rate and I'm behind in rent again. I don't know how to get out of this situation that was caused only by Green Dot. I'm filing a lawsuit against them.

Green Dot Bank /Sbtg sent back my federal tax return for 2023 on February 15th 2024 as of today May 3rd 2024 no refund has been returned or received to the IRS I have started a refund Trace with the IRS approximately it will be completed on May 24th 2024 I believe that Green Dot Bank has kept my refund but has given me false information stating that they sent it back with a with a lead number the rivo department has yet not received it when I call sbtg they keep hanging me up they say they don't know where it is and that they send it back to the IRS and I have to keep contacting and dealing with the IRS I believe that Green Dot bank is giving me faults flag information please contact me [protected]

Green Dot has blocked my account with all of my money in the account. I have tried to submit the identification documents and the claim that they did not receive them and that they can not tell me why my account was blocked for unusual activity. They refuse to remove the block until documents are reviewed and then they might unblock my account,but that is only if they accept and approve the documents. I have asked to speak to a corporate manager a CEO anybody above the rep agents in India but they refuse to give me contact info or anything that would put me in contact with anyone that can help me. This has resulted in my child not even having a Easter Basket this year.

I received my income taxes on my green dot card. I used my card a few times and went out of town. I get to the Airport to try to pay for my flight home and my card has been blocked. I contacted the company sent in my documents and was told they're not valid. I've called probably 100 times, emailed, been hung up on about 20 and no one can seem to do anything. I've been stuck in the airport 5 days with no money for food nor to get home. I have a written letter from the airlines confirming this. I cannot stay in the airport because it's not a hotel it's an airport and is unsanitary & in safe. Due to me not being able to travel home my job is now in jeopardy and my bills are unable to get paid. All Green Dot keeps saying is they're sorry for the inconvenience. I told them I can provide all of my information and every transaction

A few weeks ago, I received my tax refund via direct deposit. Immediately upon my refund hitting my account, my account was locked because of 'suspicious activity'. Really?! It even says in the deposit information, IRS - Treasury Department. I've submitted documents TWICE, but they're REFUSING to look at those documents. You can't get a straight answer out of anybody, if you do happen to connect with a live person.

Now, I can't pay March rent, and I'm going to be evicted, and become homeless.

Over 2 months ago I filed a dispute over charges made on my account through green dot that were fraudulent at the time of dispute I was told by a so called supervisor to go purchase a new green dot card, activate it and funds from old account would be transferred to new account, in the mean time my wife became deathly I'll and passed away leaving two tender age children also myself behind, I unfortunately lost my job due to amount of time away from work taking care of my sick wife and children ages 5 & 8 now unemployed and single father of two I find myself with electricity and water shut of due to non payment and home is now in beginning stages of foreclosure for same reason, I called green dot begging and pleading to please remove block on account in order to transfer funds to new account so that I could use MY money to pay few bills also feed my children and try to save our home. MARK told me there was nothing he would do except start process of refund check to be sent by mail. I'm told this process could take up to two weeks after reviewing paperwork I have to send to them verifying my identity. I relayed once again to MARK that in that amount of time I will not have a address to send check to because I'm unable to make payments due to unemployment. MARK then asked if there was anything else he could help me with so I replied yes tell me how I go to my children and explain that in the recovery/ grieving process now we are going to be homeless living in our broke down car because MARK will not make the slightest exception to their process and allow me to access MY funds that were taken from account fraudulently in the first place. Sence I lost my wife and job I have a stack of hospital bills for thousands and thousands no utilities what so ever and going to be homeless by the time MARK releases a " check " refunding my money the amount of check will not come close to solving my problems but yet would provide food and basic life needs for my children and I at a time that we desperately need them. A payment to the bill collectors and food on the table is about all it would cover, THANKS MARK FROM CORPORATE OFFICE OF GREEN DOT. THANKS FOR BEING HUMAN AND SHOWING THE WORLD WHO YOU AND GREEN DOT TRULY ARE. MARK FROM CORPORATE I HOPE YOU HAVE A GREAT EVENING WITH YOUR FAMILY AT HOME ENJOYING ALL LIFE HAS TO OFFER. While I look for a shelter or some place for my kids to rest and get a few hours sleep at most. MARK FROM GREEN DOT CORPORATE YOU MY FRIEND ARE THE DEFINITION OF A HEARTLESS COWARD WITH NOT ONE OUNCE OF COMPASSION OR SYMPATHY. BY THE WAY MARK IT WAS YOUR COMPANY THAT LET MY ACCOUNT BE FRAUDULENTLY CHARGED AND YOU MARK FROM CORPORATE GREEN DOT, I only hope that one day you find yourself in a similar situation and receive the same treatment as you give me in my time of desperation! I ONLY ASKING FOR MY MONEY BUT NOOOO MARK HAS A UNDISCLOSED POLICY TO FOLLOW! To put the cherry on top MARK FROM " CORPORATE " GREEN DOT OFFICE HUNG UP ON ME BEFORE TELLING ME JUST HOW TO GET THE CHECK PROCESSED AND MAILED OUT. By the time that check ever makes it to my mail box I'll be long gone no address to send it to because they do not deliver mail to single wife less fathers living in a broken down car with two starving kids under the highway overpass. THANKS MARK FROM CORPORATE OFFICE! You really came through for me! IF YOU DID NOT CATCH THE NAME ITS. " MARK " AND HE's FROM GREEN DOT CORPORATE OFFICE. PLEASE ANYONE WITH GREEN DOT ACCOUNT CALL AND THANK " MARK " FOR BEING THE BEST HELP ANYONE COULD ASK FOR. THANKS MARK FROM CORPORATE GREEN DOT OFFICE. I understand policy is policy but when another human being is in dire straits and only asking for what is rightfully theirs step up and do what's right not hide behind the BULL$#*! excuse " it's company policy ". Thank you for reading this and everyone PLEASE make MARK the employee of the year! LMFAO. MARK YOU ARE A P. O. S.! And KARMA is real my friend you will become a believer sooner than later, I pray for it multiple times a day. PS. THATS MARK FROM GREEN DOT CORPORATE OFFICE!

I purchased a Money Pak card on October 23, 2023. I have sent numerous emails per there website to get help. I can not read the numbers scratched off the card. I uploaded my receipt and copy of the card many many times. I also called the bank where I wanted to deposit the money pak card into. They said they do not have a person to contact with complaints.

The reply emails from Money Pak say that they received my email regarding the document they requested from me case number [protected]. Money Pak said they are unable to locate my account. I have a $300 loaded card that I can not use.

I have talked to 3 managers from Family Dollar and that has not been successful either.

Please help me,

Paula Basham

[protected]@gmail.com

[protected]

I have been trying to resolved this since December 2023. I live on SSID disability.

In November I purchased a Green Dot Visa card and deposited $500.00 and did not have any trouble using it to pay my bills.

In December I purchased a Green Dot Visa card and as soon as I tried to use to pay bills, it was declined. I finally got in touch with a person in customer service who advised me the account was in someone else name.

Family Dollar Store where I purchased the card said they could not help me, the Better Business Bureau stated they could not help me and told me to contact the Federal Consumer Division.

I only have a limit amount of money and really need my $500.00. When I recieved a Green Dot Visa card in the mail today, was hoping it had my money on it, however I was disappointed when it did not. The money was almost half of my disability and my bills are past due. I lost my reciept, please find it in your heart to help me resolve this issue.

In September I was refunded 200 dollars from green light debit card. I tried to resolve this on the phone. after 2 months no resalts. green light sent me the transaction codes for the deposits. then I tide the help line; the chat, I got disconnected by them. I tried to e-mail my depute, as of January the twelve 2024 on response. I had almost gave up but that is my 200 dollars that I labored to have. please help me.

Just after 11:20 I was altered by text that overdraft access had been blocked on my account. I tried to log in and found the account shut down, all access to my balance and transaction history is now blocked from me. Customer service would only tell me that it was done for suspicious activity but would not tell me what the activity was, or what transactions were that caused it. They said they couldn't reactivate the account.

This was 11:27

1/9/24

My daughter sent me money to my greendot account. I have cancer so she was going to help me with a bill. I have been a customer for years, but because I had not used my card in a year, they blocked it and closed the account. That was 3 weeks ago and I have submitted the required documents 3 and 4 times and I still cannot access my money. Its all I have and now my bills are starting to be cut off.

Green dot closed my account and won't give me my 177.00 that I had on it they closed it for fraud and will only give back the money to who put it on my card but the money was mine they were just refunding my card so I don't see what I did wrong and I'm not going to let them say I did something wrong and put me in the bad light they said who ever put in writing using their letterhead they will give them the money back but it is my money I don't understand any of this I plan to get a lawyer and sue them for can five times more then they stolle

I was a victim of fraud using Walmart Money Cards, issued by Green Dot. I went through the fraud process and filed my complaints on the Walmart website per their guidance, also uploading the required back-up documentation. It's been over 3 months and after repeated attempts via email and phone to contact Walmart and/or Green Dot, I've still not received ANY sort of response.