Green Dot
Reviews and Complaints

Apparently I signed up for the Green Dot card when I filed my taxes. Although I don't remember doing so - that's what the IRS claimed in the letter they sent me. The letter states my refund was deposited into an account with Green Dot in February 2023. I can not get a hold of a live person to discuss this issue. I never received a card from Green Dot that had my tax refund on it.

I am very upset. I have been told so many times that your check will be here tomorrow. I have never got my refund issued check. This is for case #[protected]. I finally asked to talk to a supervisor right now and then the supervisor Rhen gets on the phone and said mam you will have to wait 3weeks after the 3rd. I said we are going on almost 5weeks and this is not fair. I even opened up a new card and put minimal amount of money on it to make it easier just in case. I have verified my address over and over. This is not right. I will turn this into the Federal Reserve Board if something does not happen. Not fair that I keep going told information that is incorrect and then when I let them know it has been almost 5 weeks since the 3rd they said Oh. That is not a correct response.

I have been a customer for over 15 years. I applied for a new card to be expedited was charged 15 dollars for this. It never came my old card I cannot use I have bills due. I have called twice asked for a supervisor and put on hold for hours to no avail. I get my social security check on this account. I am calling social security to see what is going on if I don't get an answer soon.

Hello my name is Elisa pino I have a free school with Boondocks card back in 2017 is when it says I closed it for some reason it is saying that I owe $269 but I'm delinquent then it says secured credit card so if a credit card is secured how do I have a pass through balance of $69 please let me know I would like this removed immediately off my travel report the account number is [protected] 032 so all the numbers that I have this is absolutely ridiculous that I have bad credit because of a secure credit card it doesn't even make sense I can be contacted at [protected] thank you again I just forgot that this bothers me you wrote a charge off yeah I'm delinquent over 90 days for a secure credit card but I can put the money on don't make sense thank you

Somebody stole my 500.00 off my card before I could register it and greendot wants to give me back $13.00. I bought the card brand new and it was registered in another person so when I put my money on the card the other person took it. I have talked to over 100 people from greendot and they DO NOT STAND BEHIND THEIR CARDS! they wont even tell me who the other person is. I have the card and the receipt.

$500 I reloaded in June. I have called many many times with just a runaround or getting "disconnected" I have been told multiple times that the money would be there the next day or 3 days and it hasn't should up as of 4 months later. I have spoken with customer service, supervisors, corporate office and retail division with no solution. I just want my money and never to deal with them again

I was receiving my SSI payments on my card for more than 5 years. The past three month someone has accessed my account and EFT transferred various amounts out of my account. The total came to 1,640 dollars. I have turned in a dispute. I received an email yesterday 10-13-23 that they have granted a provincial credit of the above amount and I had full access to the funds. When I called today to ask why my card was not working, They told me that the company decided to close the account due to my profile. I would like to have the funds returned to me before I take further action.

I have been trying to get a replacement card for nearly three weeks., Each time I call custormer service I get a different answer. I was told the card was mailed on the 10th. Then I was told it would be expidited and sent by FedEx. When I called to get the tracking number I was told it was being sent by Ups. I don't understand what the problem is, why I can't recieve my card. This is rediculous. I need my card. You guys have my money tied up. I an two months behind on my rent and my life insurance is going to lapse. I need access to my money to take care of my business. Can someone help me. PLEASE!

I had to return some shoes to acadamy sports and paid with my greendotcard so I had a total of 325.83 and it says credit adjustment 317.88 but it is not on my card the customer service said I have to wait till the 19th, im sorry I returned my items because I have kids too feed and I have to pay deposit for an apt or I will be homeless I need my money

I have been trying to report fraud in my acct for days now. Green Dot contacted my on Monday 25th of Sept 2023 that someone was using my identity in order to purchase products from Burlington Coat Factory. I told them my card was on me and I was at home. The sent me verification code and the operator said she would handle it and my account was good to go. 2 days later I find out my account was closed I have a zero balance and no one can help me. Customer Service just hung up and now no one is picking up.

Unacceptable! This has got to get resolved or I'm going straight to my social media platform. I need someone to call me [protected]