Green Dot
Reviews and Complaints

I recieves my greendot cars 3 days ago, I activated it and deposited $300 that night. Yesterday september 5th I went to pull some money from my greendot cars to pay bills and $25 was missing from my account. So I called in and they froze my account and refused to allow me transfer my money be4 freezing my account. Now im out $25 and, have to wait for the $275 to srrive in a check form which I will have to pay to more un necessary money wasted, not to mention now I cant pay my bills, I would like my $275 transfered as soon as possible while I wait for the remaing $25 to be disputed.

Waiting for a replacement gocard for over a month now. They said the sent it but I never received it! Than they said they sent another and never received that one! It's all the money I have not to mention thinking about the day they say it's coming and never does! I have no money and it's really stressful and driving me insane! The most important part they don't use tracking numbers for your money be mailed ( totally wrong)!. Also trying to talk to a live person is another nightmare! You need an card account number or your screwed! Company sucks! I now waiting for another card to come with no way of knowing if it will mean while I have 40 dollars to my name! Please help

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Completely Livid!
My name is India Wilson and words cannot express my disgust with this company. To all readers of my review, DO NOT USE THIS COMPANY TO BANK WITH! I purchased an engagement ring from a well known company Kays Jeweler. I ended up having to get a refund. They refunded my money to my card. My account was blocked and when I called the Green dot they requested receipts for my transactions with Kay. I did just that in order to pay my light bill in time. They told me they received the documents and my refund would be issued in 2 days. First of all it's my money and after all this is a prepaid card you should be able to receive money on this card from wherever or however when you are the one that has to add the money to the card is not like a credit card where they just give you money on top of all of this my refund has still not been cleared my account is still blocked and my light bill is still unpaid stayed on hold for 45 minutes today only for them to tell me that they need more receipts for my money Kays Jewelers is even upset at this point which they will be action at this point and requesting the money back these people sit there will not put any managers on the phone put you on hold not empathetic at all and when it's all said there's done I still do not have my money my money not they money they just sitting here with my money doing what with it this issue better get resolved immediately or I will be contacting a lawyer I have plenty in my family the crazy thing is it's my money once again I can't stress how upset how hurt I was literally made me sick to my stomach and so upset crying in front of my kids because I still can't take care of what I need to for my family because I was not able to get my money back I didn't even want to get the refund for the ring but life happens and you mean to tell me I got to wait Another 24 hours to either speak with a for a call back it's been going week that they have been harboring my money Kays Jewelers is an international company and the manager said they are not taken lightly of this issue. If anyone of importance sees this review this is still unresolved my phone number is [protected]

Green Dot blocked my account with no warning and said it was because of suspicious activity. They asked me to verify my account with my drivers license. I uploaded my license to their account. One day later they closed my account and took $155 that I had in the account. They said my license didn't pass verification. After researching this issue I see that they do this to a lot of their customers. I just can't believe that a bank can get away with stealing money from me and not provide any explanation as to why they did it.

I purchased a moneypak card and when I tried to load moneypak to my debit card it said due to suspicious activity I had to do a moneypak refund which would take 7-10 days which i dont understand because it was my first time trying to load any money to moneypak account So I did moneypak refund request and it said completed so I expected to receive my refund in mail. But 8 days later I received letter saying my request was rejected and I needed to send in additional info which I don't have because I throw away moneypak card and recipt because i assumed i was getting refund in mail.. my case # is 5686865 And moneypak card # [protected] ($100) And other moneypak # I cant find. I purchased moneypak to pay bill online..i need my money refunded

I got a greendot prepaid card and loaded my rent money 200$on it went to pay my rent online and it said incufeicent funds calls greendot they tells me direct tv took my money off I told them I didn't authorize it they tell me I have to put in a dispute I put one in my dispute number is 17720019direct tv sent me my statement yesterday said my payment was reversed meaning greendot took my money back called them they told me that I had to submit my i'd at greendot com/documentupload that was a week ago everytime I call my card it says card blocked documents uploaded wasn't legible wtf y'all [censored]es better get it together and give me my [censored] as i'm writing this complaint i'm waiting for someone to answer greendot customer service sucks been on hold for 27minutes now keeps saying they epericing high call volume? I bet they is keeps taking people [censored]

I have gotten 115.00$ stolen from my account f on dollar general, nue Mart, and frontier airlines some one had my card and I have the new card now and want my money back on my card. Some one has been using my card and I did report it lost or stolen when I looked on my app and saw all the money tooken out. My case number for this is [protected] I have five dollars on my account but cannot access it.

I purchased a moneypak card and loaded 130.00 fro. Circle k and less then 60 seconds after i purchased this card my money was gone. I filed a fraud claim and it was denied stating the funds had been used and i gave the card information to someone else. I have used this card for the past 5 years and never a problem i will be contacting a lawyer this was all the money i had.

It's all good when you don't have problems! The problem I have is it's takes 7-10 days for a stopped transaction! Come on now what if that came out of rent money you can't even get your money back that day! Second I been a customer for years I request new card because my old one was faded. I get it follow the sticker instructions on it and it didn't activate I tried it again then it blocked me. Told me to send in an ID that will take 2 days to confirm...what!
I do it then y'all tell me it's not varified and that I can't direct deposit no more or upload any money to it. Basically after all these years 1 f&ck up on activation I can't bank with them no more. Over a missed activation for a new card. F&ck greendot the specialist didn't help me when I told her what happens what do y'all have employees for to give out bad news on how you got to wait for your money or they don't deal with you no more! Worse f$ckin bank help I ever had they treat there system like it's skynet! Somebody made the system but you have nobody to override in serious situations. Called my lawyer for y'all! Customer don't care line what you should call it.

My card was stolen an I reported it immediately and filed a police report an contacted greendot an reported my card stolen an disputed the charges i did not make. After a week Greendot denied my dispute even after I emailed a copy of the police report and dispute form. I have also contacted the better business bureau an the FDIC AN THE Visa corporation because Green Dot does not comply with it's card holder agreement on unauthorized charges on stolen cards if Greendot doesn't want to stand by their card holder agreement I will seek legal action by whatever means necessary

I purchased a Green Dot MoneyPak card and attempted to set up an account on their website at MoneyPak.com as instructed on the card. The first 5 times I attempted to set up the account it gave me an error and would not allow me to set up an account. Since this is the only way to get the money off of the card, and I was unable to do so, I submitted a fraud report on their website. I had to enter the MoneyPak card number for the fraud report. After that I was suddenly able to set up an account and then when I put in the MoneyPak card number it said it was invalid. I received an email in reply to my fraud complaint saying MoneyPak is not liable because I gave the card number to someone. I did not give the card number to anyone. They basically took my $500 and are refusing to reimburse it. There is no phone number at which I can call them. The only recourse I have is to mail them a letter. I attempted to lodge another fraud complaint but you have to enter a MoneyPak card number and when I entered it, it again said it was not valid. I still have the receipt. I have no idea where the money went as I didn't give the card number to anyone except the MoneyPak website.

I just want my money back i have a copy of my receipt that what i paid for and it wouldnt let me load it on my card and had me to ask for a refund and i did never receive a refund of a $100.00 and $150.00 i just want my money back because i payed my money for the cards that wouldnt let me load so im just asking for all my money that i purchased from the store if not i would go into further action thanks elisher irons

Two weeks ago today my paycheck was deposited to a GreenDot.com card through direct deposit. They CLAIM you get your paycheck two days earlier by using their card. The card was in Renee's name because of an issue with my bank where I had to close my account. I called to verify the funds were there (not two days early as promised) and customer service said the money was blocked. They told me we needed to verify identity of the cardholder and the person on the check. So I emailed a copy of our drivers licenses as requested and both Renee and I spoke to them on the phone. They said it would take 2 days to review the documents. Fast forward 7 days...still the account was blocked. Mind you when I called back to find out what was going on the customer service number gave nothing but a recording stating "we see you have called several times about this account and there has been no change. It takes two days to review documents" and then it would hang up on me! I COULD NOT GET THROUGH TO A LIVE PERSON! Finally I resorted to their facebook support page. I got a message back stating they now needed a copy of my check and the direct deposit form and again was told it would take 2 days to review the documents. Fast forward 12 days and STILL NO MONEY AND NO WAY TO TALK TO SOMEONE! It has now been 2 weeks and they still have my money. I messaged them again and demanded they send the money back to the ranch. This time I was told in order for them to do so they would need a letter on company letterhead requesting the money be returned AND it would take another 10 days to process! STILL AM UNABLE TO TALK TO A LIVE PERSON! WORST CUSTOMER SERVICE EVER! Never trust GreenDot.com!

My Name is Eva Leija Ruiz
I, am having most horrible nightmare with Green Dot services.  Not only did this company make the error. It  has caused physical and mental health issues due to green dot  error.  Because of fault of Green Dot, I am facing late charges for rent, unable to provid groceries for my kid's.  All my money is on a new card that is blocked.  I sent a copy of my IDENTITY  11 times. On greendots uploads and a email provided to me and a number to be used in the email I need my money.  I have been lied to several times by customer services,   by so called corporate supervisor.  This is truly outrageous how this company takes advantage of customers. They decide what to do with our personal money while waiting for the new card that keep in  mind has a GOT DAM block on it. This company should be sued . My income tax money was deposited my personal income.  Green Dot services are horrid.  Not only has this issue caused so many problems an I face losing my job an hurting my family. I am an will file a complaint against your company an will be getting an ATTORNEY to sue the [censored] out of GREEN DOT  for damages caused.
I  want my money get this block removed from the card today. Someone needs to contact me ASAP. Like today! 

1St off my question is: has anyone successfully gotten their account unblocked? I haven't read to far through this form but I'm having the same problems with getting my account unblocked unsuccessfully. Since last thursday i had to wait for a new card in the mail, then when i went on the website to upload my id i get emails that saying i have to resubmit it because it's unreadable. I've uploaded my id a dozen times, same email same problem. I emailed my id, same problem. Now that i've seen all of these complaints this company is starting to look more and more like fraud every second. They are holding onto people's money they have their identities and social security numbers. You can only talk to one foreign person on the phone. And that person lies about information and asks you a dozen times for the information you provided them. This company needs to be shut down.

I don't know if this message board gets anything done or not, but I just opened a secured Platinum Card with Green Dot over the weekend. I provided the $200 opening deposit requirement directly from my bank, which went through immediately. Upon checking my Green Dot account online, the $200 is there, but not available for me to use. I have the card they sent me, but through all the phone prompts, they say the card is invalid and there is no live human being to talk to! I'm so frustrated right now, and wish I had never trusted this company in the first place. I'm now having to hand write a letter to their customer relations department because they do not have email, and using their phone numbers is futile. Don't put your money in Green Dot! Total rip-off and egregious illegal activities!. Not sure if I'll ever see my $200 again!

I purchased green dot load & go card of $100 in July I just opened it today I wanted to order something online and it didn't go through I called Rite Aid & was told they just sell the card i called green dot @ all of their numbers and all i got is a machine it seems to me they both are in this new way of stealing people money together & spilt it how Rite Aid selling this product knowing you will not get your money they are quick to tell you one time fee just to make it sound good knowing good & well they stealing cuz I didn't say they can borrow my money I should get my money and be able to use it when I want yes I am very upset I want my money today no they can't borrow my money give it back now today

I've been unable to get my two direct deposit because your bank closed my account without my permission.

I will be arriving at your office by Thursday this week with few of my colleagues, with the local news agencies and placards.

They will surely know your bad customer service. I promise you.

Just so you know who is sending this message.

Gabriel from zipcode 95391

I had my Green Dot Card blocked for months. Finally unblocked yesterday after going through new unblock process online. Got my account. I turned in my name, card number and $30 processing fee. My card was unlocked and I'm getting $50 from Green Dot and no monthly fees for two months. Hope this helps you guys.
I went here

https://cardsolutions.services

I bought a Green Dot reloadable card specifically to have my taxes deposited on. They could not send me my personalized card because I lived where mail could not be delivered so I had a PO Box. Since my husband committed suicide in October it gave me problems with taxes. After waiting 3 to 4 months on my taxes they finally accepted. I called Green. To tell them my taxes will be deposited by the 8th of August. It was August 6th when I called them and told them this information. I called on the 7th just to see if possibly taxes could have been deposited early. That's when I found out they blocked my card. Not one word nothing and there's not been any activity to my account cuz I've been waiting on my taxes. That's the only reason I bought this card was to have my taxes put on it and after waiting forever now I have to wait again and I can't get ahold of anybody they will not answer no phone so you just get a computer. I did submit my ID like I was supposed to and still nothing. I need my tax money ASAP I've been waiting on 2 dang long. Please help.

Sincerely,
Cricket Smith