I purchased these cards just a few weeks back, had funds on both accts,2 total I had sent funds to a friend and all of a sudden both of our accts are locked for suspicious activity. She got hers immediately unblocked however I had to email my id to 4 different locations only to be told it was permanately blocked and closed. After countless hours and calls and online chat messages I was getting no answers but sure got hung up on alot. I recieved a call from the resolutions dept or so I was told only to find out it was a scammer, whom emptiede my 2nd account out for me and input their own email addresses into my acct to recieve all updates. I have been told the originator has to file to get the funds back however they do not want involved and state that once funds were sent to greendot its no longer any of their concern. So now ive asked for a check to be mailed or open acct long enough for me to get funds out, they refuse. On the other acct that was hacked.. I was told a new card was coming and that the hacker sent from my greendot to their greendot card.. But yet they will not stop them or give me info, stated they would email me all info pertaining to that card and I havent recieved... I just want my funds back and to walk away fromuall. I am going to contact an attorney here locally and see what can be done about this. Funds were for daughters wedding and you have already managed to mess that up greendot thanks a lot... I will see you in court!
Claimed loss: OVER 30K.WENT ONTO THESE TWO CARDS....OHH BUT ITS A CLOSED ACCT AND U KEEP CHARGING THE MONTHLY FEE AND I HAVENT HAD IT 30DAYS!!
Desired outcome: ALL FUNDS RETURNED TO ME THAT WERE PUT ON THIS CARD!! YOU WERE MADE AWARE THAT THERE WAS A SCAMMER, U KNOW HIS EMAIL ADDRESSES AND KNOW HE HAS A GREENDOT AS WELL. I WANT ALL FUNDS RETURNED IMMEDIATELY!!