Green Dot
Reviews and Complaints

green dot is a nightmare to deal with when disputing a charge. sent them the requested letter 12 days later i find another letter in my mail box requesting along with the same info from the first letter i had sent the password to my online account with them.

they also want me to prove i paid with my card. logically if the charge is posted to my account i would have to assume they debited it.

strange company all in all ill probably have to sue to get this resolved sigh.

I can't believe all you IDIOTS who are having problems with green dot as I have had a card that I reload every month at the Riteaid Pharmacy or Walmart in AL. and I have yet to have ANY problems with them Perhaps if you were to get your heads OUT of the sand you would realize that the PROBLEM lies with YOU and who you are dealing with in the beginning (initial retailers that issue the card or it could be you setting the card up on the internet) and QUIT trying to give a company a BAD NAME because YOU are TOO STUPID to know that you are a SMALL MINORITY (key word) hint hint of the people who are dealing with green dot that are having a problem. I had a bunch of unauthorized charges on my debit card from the bank twice and had to close my accounts with a BIG name bank and THEY were NO help to me at all. So quit complaining and DO something INSTEAD...

PAID 9.95 TO GET GREEN DOT CARD. I LOADED 160.00 TO PAY A BILL IMMEDIATELY, THINKING THIS WOULD BE FAST. THAT COST ME 4.95, EACH TIME YOU PUT MONEY ON CARD. THEY STILL HAVE MY MONEY ON CARD. THEY HAVE NUMBER LISTED, NO PROMPT'S, FOR CUSTOMER SERVICE, EVERY THING ELSE . YOU CAN'T SPEAK TO ANY ONE. IT'S HORRIBLE. I CAN'T GET MONEY OFF TO PAY MY BILL. WHICH BY NOW, IS PAST DUE. SPENT 3 HOURS LAST NIGHT, NOW 1 HR TODAY ALREADY. STILL HAVEN'T SPOKE TO ANYONE . I WILL REPORT THIS COMPANY. IN THE MEAN TIME, THAT ALL THE MONEY I HAVE, SO VERY UPSET. CAROL

Recieved check in the mail and said I had been selected for a 5k grant, first payment of 928 was sent all I had to do was buy a greendot visa card and send linda spaulding a commission of 1.5 or 75 dollars but not to activate the card.

i recieved a check in the mail and saw that it was for 957.71 i felt suspecious.so i got on the internet and looked it up and found out it was a scam.so i am gled i did not touch this check

I also received the same check and instructions. The only difference is mine came from the name Trisha Webster. This sucks..I really needed the money to get my autistic son into special courses. jerks!

We received a check today, basically all the same stuff as everyone else. Mine says Key Services Corp, but the address is 9090 Carousel Dr Syracuse, NY 13290. Funny how the address is different from some of the others people have received! I could use that money, too! Really sad how these people can smell out the ones that really need it, too! Mine has the correct date though, but all else seems pretty consitent. I did also notice on the information for receiving the reminder of the "grant" that there were several misspelled words! That was a pretty big red flag to me! I think a corporation would have spell check on their computers! Especially one that is offering grants! Thanks to everyone for making me see that this wasn't real. I had a little idea, but one can always hope, ya know?! Thanks again! Hope these guys are stopped soon! It is definately too tempting!

WE RECEIVED A CHECK A COUPLE WEEKS AGO AND WITH TIMES HARD WE WERE TEMPTED TO CASH IT. SOME OF THE YOUNGER PEOPLE WITH KIDS AN NO JOB WILL FAR FOR THIS. IT IS A SHAME TO THEY ARE HAVING A HARD ENOUGH TIME. LIKE ALL OF YOU MY HUSBAND WENT ONLINE AND FOUND ALL OF YOU. THANK YOU SO MUCH. I WOULD LIKE TO KNOW IF THE BANK HAS CALLED ANYONE YET WHO HAS CASHED THE CHECK. ? WE TURNED OURS IN TO OUR POST MASTER.

i just received one of these scam checks. Mine was from Kate Hennessey and the check was from Key Bank. same thing the check was for $952.23 and i was suppossed to cash it and FAX a greendot moneypak number WITHIN FIVE DAYS for $407.50. Alot of RED FLAGS here so i figured to google it and came to this site. I am going to take mine to the post office and report it.

I just received a check like this. Same scenerio but different person. My person i am suppossed to send greendot moneypak to is Kate Hennessey. I was almost certain it was a scam but decided to do alittle research anyway. Sorry about your loss just try to remember if it sounds to good to be true it probably is.

Well it looks like these poeople are at it agin, I received a letter today from a Kate Hennessey, First Red flag name sounds crazy, the date on the check is 01-19-2010 2nd red flag, it's [protected]), No watermark on the check 3rd red Flag. And it looks as if the whole letter in off center. This kind of stuff has to stop and we need to find these people and shut them Down. Also I don't know where they mailed this from there was no postmark on the outside of this letter. Also I will contact greendot since they are using their name this is just sad to me. People get taken every day and to try and get away with this kind of stuff is just sad. I own a business and this came in the name of my business and trust me I could have used $10, 000 but I will not be a sucker for nobody! And by any chance that you [censor] holes will read this you will get caught and I hope that when you go to jail that some tall man name killer [censor]s you in the [censor], you [censor]ing [censor]s!

Need legal help or legal advice. Go to www.prerpaidlegal.com/hub/cameroncopeland. Hopefully this site can help you to a better future.

Hi, my name is Ebony Little.And, I also received a check from these people.Her name is Vickie Marshall.WATCH OU TFOR HER ALSO!

I bought a Green Dot prepaid card this morning on my way to work and loaded 470.00 so I could call and make my car payment as I wouldn't be able to go physically because I work 16 hour shifts. I called to activate it and I was told they couldn't activate the card and corporate office was closed until Monday. After speaking to someone for 40 minutes I was told to call back in 2 hours and get a confirmation number of the funds loaded and that if it couldn't be done they would expedite my funds to me and I would have a check in 3-5 business days. So when I called back the woman was VERY rude and told me something completely different than the first lady and that it would take 9-12 business days and then she HUNG UP on me. I called back and was then told that they would issue me a refund and I would receive it in 3-5 business days. Thanks Green dot...I now have to hide my car until I receive my money and can make my car payment!

i put $250.00 on my account now debit card on sat the 4th i use $19.66 for netflick. and $54.45 for john beck free and clear and $37.73 for ban1006 minnow i want to know where the rest of my money went

Green Dot Visa, I wanted to purchase a prepaid card for my use to apply cash to so that I don't have let my wife know what's in the wallet, so that it doesn't walk off (husbands you know what I am talking about). I purchased the card from a large chain store and went through the process of activation, with my SSN (didn't like that, should have know), then they tell me this a temporary card, WHAT? No store wanted to touch it, don't use it on-line, it took a few days to get the store to verify the card and it never did. So I canceled the order and was told if the VERY LARGE company faxed them something they would not accept it. And even if the money came back to the account (MY CASH) they could not release the funds for 11 DAYS. So now I don't have the equipment I need and I don't have access to my three hundred dollars as well. They said they will send me a check with a full refund once the eleven days has pasted and I call back to cancel the card. This is not a BANK card, this is a way of holding money so people forget about it so that they can charge there 6 dollars a month. Give a friend cash and order that way or just apply at a bank. DO NOT WASTE YOUR TIME. I felt this other company I ordered products from was messing around, not the case, IT WAS THE GREEN DOT CARD THROWING UP RED FLAGS. I am contacting the major stores that carry this product and letting them know of the troubles I am having, I doubt anything will come of it, but at least you know, DON'T DO IT, TAKE IT BACK.

LOOK I;M NOT [censor]TING AROUND I WENT ON LINE SATURDAY THAN WENT TOO BUY SOMETHING USEING MY CARD AND THERE WAS NOTHING ON THERE I;M UP IN ARMS ABOUT THE DISAPPEARING OF MY 90.00 DOLLARS THAN I GET MESSAGE ON TEXT THIS MORNING THAT I HAVE ALMOST 20.00 NOW YOU KNOW WHERE MY MONEY WENT AND I WANT TOO KNOW NOW BUT FAST I;M PRAYING I WASN;T RIPPED OFF .THIIS WHY I JOINED THE GREEN DOT I THOUGHT I WOULD BE OPROTECTED FROM SCAMS I;M VERY VERY UPSET FIRST I HAD OVER 250.00 AND WENT SHOPPING AND ENDED UP WITH 90.00 DOLLARS NOW I ONLY HAVE 19.00 WHAT THE HELL I WANT TO BE ABLE TO GO ON LINE BUT NOT TOOKEN ADVANTAGE OF AND WANT TO BE ABLE TO GET TO MY ACCOUNT ON LINE INSTEAD OF USING CELL PHONE MINUTES WHICH I HAVE BEEN KEEPING UP WITH MY ACCOUNT I PAMELA JEAN SONNEBORN WOULD LIKE FOR SOMEONE TO RESPOND TO MY CONCERN A.S.A.P.I'LL BE ON COMPUTOR TOMMORROW AND WOULD LIKE TO HEAR HOW TO LEARN MY TRANSACTIONS I HAVE BEEN DOING THANK YOU SO MUCH IF YOU DO RESPOND FAST AS I DO NOT HAVE MY OWN COMPUTOR AND MUST RELY ON LIBRARY;S SINCERLY PAMELA JEAN SONNEBORN SONNEBORN@ROCKETMAIL.COM TVERY MUCH

there is a monthly fee but I am not sure what happen to the rest the transactions should show it, you need to call them up and explain before filing a complaint !

I don't remember needing my SSN to sign up for one .

An expensive and time consuming problem you're dealing with because you mistrust and need to deceive your wife. (Wives... you know what I'm talking about.)

these ppl need to be reported. Write the Better Business Bureau in Georgia. Or file a proper complaint with the Ghost Company in California. Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. I have had several supervisors hang up on me. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.
Comments United States Your complaint has been received and routed to the following BBB: BBB of W. Georgia-E. Alabama & S.W. Georgia (Columbus, GA)
500 12th Street
Columbus, GA 31901
Phone: [protected]
Fax: [protected]
Email: info@columbus-ga.bbb.org
Web: www.columbus-ga.bbb.org
Please contact the BBB directly if you have questions about your complaint.

Indeed, GREEN DOT SUCKS ! Anyone that tries to do business with this company, you better hope you don't have any issues that require fixing by them or you may as well drop the soap now and get it over with ! The people that use these prepaid Visas are poor enough, never mind being raped by fees at every possible turn. What gets me is they actually have the gall to make you pay $4.95 every time you DEPOSIT money to your card with their so called, "Money Pac" ! Then there are the monthly usage fees, but wait, you could instead opt to pay a $1.00 fee for EVERY purchase you make. FU#@ ME !, They should be paying YOU $1.00 per purchase which is not too unlike what some REAL credit cards do. The completely automated customer service system is not what you'd ever expect from a firm that's handling peoples money. Not one option to speak to Customer Service on that list, let's try another sub-menu ... and another. Let's get real folks, how many questions that you actually have are answerable by these systems ? Maybe 1 in 20. It took me 30 minutes of Internet searches to finally find a real live, "talk to a person", phone number. I'm sure they routinely put customers on hold for 45 minutes like I was privileged to. I got bombarded with recorded ads for their latest schemes get more money into their greedy little interest bearing hands, (accounts). Finally, I got a real person after a seemingly ceaseless struggle to decipher a little bit of English from the Hindi dialect. I thought I had my problem solved. No dice ... I had to call back again! The good news is I found another prepaid called Serve.com American Express. They have a start up fee of $5 and that's it. So far they seem OK.

Clay write the Fed Trade Commiss and BBB. They may help shut them down. They have a ghost company in Ca with a PO Box But the BBB will help and they speak American. Any body can speak english.Write the Better Business Bureau in Georgia. Or file a proper complaint with the Ghost Company in California. Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.
BBB of W. Georgia-E. Alabama & S.W. Georgia (Columbus, GA)
500 12th Street
Columbus, GA 31901
Phone: [protected]
Fax: [protected]
Email: info@columbus-ga.bbb.org
Web: www.columbus-ga.bbb.org
Please contact the BBB directly if you have questions about your complaint.

they sent me a check with the wrong name on it

This company is a load of CRAP. I didn't even get past go with them. I gave them a LEGITIMATE address, which they said that they couldn't find. I was arguing with them as to what address to use and they INSISTED that they could not use my address. I was told that I would be transferred to another "specialist" whereby I was on hold for over 40 minutes! When I tried calling back and I entered my account number, I was told that the account was closed...ummmm...HELLO, YOU STILL HAVE MY MONEY...WHAT THE **@**? DO NOT USE THIS COMPANY, IF THERE IS ANOTHER WAY, PLEASE DO YOURSELF A FAVOR AND RECONSIDER. I am absolutely disgusted!

We apologize for this mistake. We want to assure you we are here to help. If you have not contacted us yet, please contact us at custcare@greendotcorp.com, provide a contact number and your full name so we may further assist you.

BY THE WAY...you don't need to file a lawsuit first. I am also a paralegal. The bank that funds these cards (actually has all the money) is
Synovus Bank of Florida
[protected]
12450 Roosevelt Blvd N
St Petersburg FL 33716

I believe it to be the sister bank of Synovus Bank of Georgia
P.O. Box 120
Columbus, GA 31902
706.649.2311

There are many locations, but these are the primaries.

Now here is the deal, you have the option to file a complaint with the State Attorney Generals Office. The complaint will be forwarded to the bank. They are urged to come to a resolution with you. If they do not resolve the matter, the Attorney Generals office can do pretty much whatever they want to penalize the bank.

Banks and Mortgage Brokers

The Georgia Department of Banking and Finance regulates state-chartered banks and credit unions, residential mortgage brokers and lenders, check cashers and sellers, and money transmitters in Georgia . You can contact them on the web at http://dbf.georgia.gov, by phone at 770.986.1633 (tollfree 888.986.1633), or by mail to:

Georgia Department of Banking and Finance
Legal and Consumer Affairs
2990 Brandywine Road
Suite 200
Atlanta, Georgia [protected]

You can also try
Federal Trade Commission

The FTC is the federal agency charged with enforcing federal consumer protection laws that regulate the credit industry, and prevent fraud, deception and unfair business practices, including telemarketing fraud, Internet scams or price-fixing schemes. The FTC also enforces federal antitrust laws. For more information, click on http://www.ftc.gov/bcp/consumer.shtm.

Filing a complaint with these two entities will definitely get you results. The best part is, it wont cost you a dime. No attorney needed.

Good luck to you!

I bought a green dot credit card in August. I have used it with no problems since then consistently, until today. I tried to reload the card online and I guess the web site was down and it said to call it in to Customer Service. I called Customer Service number on back of card, and got a lady who spoke very bad English. I am not racist, being Latina myself, I can understand a thick accent. She was, I believe, not in the US. When I gave her the PIN number for my card, she told me it failed and that I have a bad PIN number! I said WHAT? She said sorry I cant give you any information, we are going to have to open a ticket to "investigate" it. So I asked her "Why buy these things then if they aren't going to work?" ...She then started to yell at me saying that they cannot help me and I have to wait and see what they find out, and it is most likely the Store's fault. I bought the damn thing at CVS and always have. Never until today did I have a problem. CVS even checks the cards to make sure they haven't been tampered with, so Kudo's to them. Green Dot however, hmmphh. So I tell this lady, wow, you work in customer service?!? You are very rude...(keep in mind she's yelling at me repeating whatever script she was told to read, and I am not easily intimidated), I was about to inform her that I will be filing a complaint with the BBB and the Attorney General's Office, when the lady says "I won't be able to help you, you are just going to have to call back, CLICK". She [censor]ing HUNG UP on me. I was not rude, nor did I swear, I didn't even use a tone, I asked a simple question, "Why purchase these cards if they won't work?". Simple. I am still asking myself this. She didn't even bother checking the card number again, which, it turns out, she got wrong! I called back and keyed the damn thing in myself and MAGICALLY *POOF* it worked! I don't know I got a customer service rep in the first place, their voicemail and website must have been down. LUCKY me.

I would not advise anyone who is in a BIND to use these cards from GreenDot. They just aren't worth it. You may not get your money back, because there is a terms of use and service, and they don't guarantee that you will get reimbursed anything.

Go to Walmart. They sell the same thing, only Walmart brand. Costs $5 to buy and $3 to reload. And Walmart isn't going anywhere. I would rather spend my money at Walmart and stimulate our local economy than spend it with a Company like Green Dot that is going to outsource their call centers to some third world country that does not like us, nor has an inkling what customer service is. Meanwhile Green Dot is probably paying THOSE poor angry [censor] $2 a day. No wonder they give such [censor] customer service. Chew on that. Good luck to you.

I tried to pay my Uncle back some money that I owed him and I used the Greendot load and gave it to him and he never got it. It gave him messages and from what the messages said it appeared as if it was unsuccessfull and it was unsuccessfull because he never got it but it was no longer on my card either and all they did was brush me off and said I could write a letter of complaint. I am waiting on a Supervisor to call me back now and its been 2 days and I was told to allow up to 72 hours for a call. We need to ban together and file in a U.S. Supreme Court against them. This is a horrible financial institution.

I Purchased a prepaid card, at the local Wallgreens In Sept 2009. I put 250 dollars on the card. I was able to spend approximately 75 dollars using the temporary card, issued, to pay a bill over the phone.
After that I never recieved the card,
and was unable to spend any more money using the temporary card. Green dot never mailed me the real card. And after finally getting ahold of them, two weeks later, they stated they had to report the card lost or stolen. Because I never recieved it. This went on for six weeks after the date I was suppose to recive the card. I finally asked for the remaining ballance back, in November 2009.
They said they would send a check call back in another two weeks if you don't recieve it. 3 weeks went by I never recieved the check. They said they would send me a check via Federal Express, but they would have to take the charges out of my remaining ballance which was down to 155.00 this was because I never put any money back on the card. But they would kindly wave the last $5.00 charge and put it towards the fed exp shipping. So I would be recieving a check for $150.00.
Needless to say I never recieved a tracking number, or a package from federal express. I have about given up. And will never use the Green dot service again. My story is not alone, I have talked to several people that have tried Greendot they all state the same thing. Money put on 1-2 charges allowed, after that nothing.The card never recieved, money never refunded.
I don't know how this company is still getting away with it.
I have been to the website recently, they do have an address up that is in Monrovia California,
So why is it everyone I talked to had a Canadian accent?

I want to complaint too.my name is simba eduardo.I am a student and found this greendot card for student at foodfor less and buy it for 5 dollars then put 60 dollars.when I try to register the card, I found up it you need to provide a social security number, and I do not understand why? because this card is a prepaye card.so they refuse to send me a personallized card but that my card was register.contracdition .what difference he make to have my card with a valued customer or my own name on it when both will be register.so I try then to use my card at walgreens for 20 box and they ask me a pin that I never receive from them.I call the customer services ! oh1 jesus I fail in answer robot machine, over and over but the problem is that just to put my card information, they say the zipcode that I am providing do not match with the one that they have on their record.i was mad.it was the simple zipcode 90017.so I put myself as I lost my card in option and refuse to enter any information ...so finally get transfer to a specialist on recorder. and he just inform me that my card can only buy item or pay online.what?
I ask a refund but he refuse to make it in process and inform me that they will send me a new card with my name and a pin with it.7 day pass already! nothing like you are waiting jesus and can not use your money.so I decide to pay my phone bill online.guest! what? decline.. decline..
try to buy item in walmart decline... decline... they I go online and guest ! what? all the 60 dollars done in 2 day.and no information avout how much they charge you the fee.
i have another visa card from all access, inter national bank when an item are decline they do not charge you because is a prepaye card.and sometime may be 1 dollars.so what difference of the regulation this colombus bank are follow.STEALER. yes, steal money to people.but me I am an business administration student for long time and field this in my family from my grand-father to my father then me.I will have my money pay in full.if you are in the same case... let be together and stop this STEALER to stop their business, so other can fail where we fail. 60 dollars plus 5 dollars to buy the card, plus taxe and I did not use my moneys so a total of 69 dollars who are a pay day of 3/4 working in a day.gone! like this!hummmm! Obama should make them right now.

Unfortunately, I have allowed myself to become a victim of Greendot Financial Svcs. I think they should change their Logo to "Meandot.con" . I have found it virtually impossible to reach anyone to resolve my problem. I activated my card as per the telephone instructions; however, online I am constantly informed that my card is not activated and/or that it needs to bee reactivated. Of course, I follow these instructions to find out that the activation code was activate in May 2007. Next I follow the emergency procedures and viedw my account; this also entails creating a new password. I follow this by trying to login with this recently submitted information only to find that once again my card has not been activated. The problems is that I have made purchases online on food deliveries that have cleared. What gives? Is there no one who actually protects American consumers? No wonder the economy is in the Crapper

Someone asked how to reach a real person on this card. when they come on and ask english or spanish do not press anything. When it asks the nature of your account press 1, then press 2, enter card # then enter zip code. listen to automation and press 3. This company will not cooperate with you to return your money in an orderly fashion. They are not an american company tho the main office is out of California. There is no one in California to talk to. I have had several supervisors hang up on me. They told me my money would be available by monday and then changed it to Tuesday and then they will probably change that to Wednesday. My money disappeared and when I asked them for the Authorization Code to send it to the rightful company, the guy asked what is an authorization code. even the gas pump gives u an AC. To file a proper complaint, write Green Dot Visa, PO Box 1187, Monrovia, Ca, 91017.
Comments United States

i agree %`100 i recieved a money pak paper in the mail this time every year and the check which is on the top part says USBANK on it i tear them in half and throw it in the trash PEOPLE PLEASE AVOID THOSE LETTERS my bank told me its a SCAM

holly [censor]! i have received a check like this also...i have been wrong by the police every time i have ever needed help, so it don't surprise me no one is doing anything about this... They actually send another check with mine it had another name and address on it...i will report it also.

West Virginia

how could you be upset at the bank because you were scammed? hmmm last time i was given a check before i worked was, well, never. clue number two should have been when your employer ask you to send THEM money, hmmm last time my employer ask me to give them money was, well, never. I understand being frustrated about the situation but i cant stand sob stories when its everones fault but your own.

I woke up this morning to find a charge on my account from Easy Saver for $14.95. Not knowing what it was about I called my bank they gave me an 800 number. Before I called I googled Easy Saver and this website came up. One of the other complaints had this #[protected]. I called it and they lady was nice explained that when I used my card for an Oriental Trading online purchase I used a coupon from the that activated the membership. I told I had no idea and had not agreed to it she said my money would be refunded in 5-7days.

When ever you use a coupon read the whole thing because they get all your information. Your address, phone number, and worse of all your credit card number!

This really makes me mad

Where is my money

My name is Antoinette Smith. My reference number is fpp1651360. My phone number is [protected]. My money wasn't on my money pak. My kids are hungry because of this screw up. PLEASE HELP ME. PLEASE. I'M BEGGING.

Nelliesha,

I had the exact same experience and attitude about Green Dot as you expressed until I personally, and unexpectedly, experienced the same poor customer service and confiscatory freezing of funds that has been complained about by others on this website. For three years I used Green Dot regularly without any problems until one day I tried to reset my password and was frozen out of my account. I was told that the information I provided didn't match the information they had on file, but wouldn't explain what information was incorrect. I then experienced the same bait and switch delay that has caused many who have filed complaints here to just give up and abandon their funds to Green Dot's unjust enrichment. I have sent them copies of identification documents twice and, after more than two months, am still trying to get the security hold lifted on a balance of $350. Meanwhile, they earn interest on their deposits that are subject to their security holds and undoubtedly earn millions in revenues from funds that have been abandoned due to a customer service policy that seems designed to achieve exactly that result.

I have been using Green Dot Money Card since 2007. Since 2007 I have never once had a complaint nor have I had any issues with this company or my card. I have used it online to pay all my bills and shopping at local stores and malls. I have kept a perfect balance with them, never any overdrafts, no money missing, no false charges or theft. I must say I am very pleased with having used their card and service for 3 years now.
Thanks,
Nelliesha Knall, Smyrna Tennessee

I am a very strong weightlifter. However, I am not stupid. I did use the side of a quarter, . Result? a pretty hole in the middle of the card.
I tried scratching very gently at first, but the covering felt like a one piece strip, not like a typical lottery card. I never had a problem with those. This is my first and LAST time with Green Dot Money Pak. Btw, I charged $290.00 US to it...

I am now in the process of looking for an alternative prepaid that can be used for int'l purchases, as well as domestic.
Greendot recently locked me out of accessing my funds for a few days, and it cost me. I was not given a reason. Customer service is a joke.
Not only that, but after paying $4.95 for the MoneyPak, you are still charged $5.95/mo service charge, and when you purchase internationally, you are charged a percentage by them. For me, it was $10 and change for a $379 purchase. THEY get that $$, not the merchant. I am searching for a replacement before they 'create' another fee. Any suggestions?
PaPa Vince

I got a moneypak for paypal and the first it worked. I added money to it and i tried to put it in but it said it had no money in it! I WASTED so much on that card I send in a complaint, Im waiting for a response. I also cant get an item I bid on because my transaction wont go through. It said the funds were insufficient

I hate Green Dot Money card! I try to place funds in my PayPal account, they wouldn't go through after several tries the Green Dot system indicated it would issue my a refund to my PayPal account. I just didn't get it if I wanted it to go to my PayPal account in the first place why refund it to the same account. I wait for it to show up it didn't! So I called Green Dot they said they sent it in a check and that it would take 7 to 10 days to receive. After waiting a full week I called Green Dot again and they said it was sent to the wrong address under the wrong name, now they expect me to fax them a copy my drivers license and SS number so they can send out another check which will take and additional 7 to 10 day. I'm PISSED Off, VERY PISSED OFF and never use this service again.

I bought a greendot money card and my money went into someone else's paypay. I was told there wasn't any money on my card. I finally got a costumer rep and they gave me a Id # and an 800 number to call. It was a phone sex number. I'm really upset at Wal-Mart for selling cards that are notsafe. It is fraud.
Madwomen

i bought two cards with $20.00 each how do i conbine thim into one card. for a total of $40.00 dollars?

You're not suppose to "pull off" the strip... Its a scratch off area.
Take the side of a coin and gently rub off the metallic area, revealing the numbers.
You can and often do ruin the card if you pull off this scratch off area.

You spend countless hours being transferred over seas to a customer service rep. has a heavy accent and almost impossible to understand until you are already late for work.

Good question... I just pulled off the "scratch off" strip and it took 4 of the middle numbers with it. No activation number on the receipt, either. Anyone?

WHAT DO YOU DO WHEN YOU BUY A MONEY PAK GREEN DOT AND PULL THE STRIP OFF THE BACK OF THE CARD AND CANT READ ALL THE NUMBERS

i want to do a wire transfer but i cant figure out if my visa green dot even will let me transfer funds to wells Fargo..? anyone got any info that could help me out it is imperative that I send the funds immediately

I FEEL THE PAIN OF THE CUSTOMER HERE AND ALL OF THE PEOPLE WHO GET THE GREEN SCREW JOB OF ALL THE LIES THAT GREEN DOT GIVES WHEN YOU WANT YOUR FUNDS BACK. I TRIED MYSELF TO GET MY 3000.00 DOLLARS BACK AFTER NOT RECIEVING MY ITEM PURCHESED WITH MY GREEN DOT VISA. IT TOOK ME OVER SIX MONTHS OF COMPLAINING AND SENDING MY DOCUMENTAIN OVER AND OVER AGAIN TO GET THE MONEY BACK. I WADED THROUGH A TONS OF LIES UNTIL I TOLD THEM MY PURCHACE IS FEDERALLY INSURED BY LAW AND WAS HOLDING THEM ACCOUNTABLE.

This is sad because as of today I just recevied a check in the amount of 946.00... and broke as I am its temping for me to cash this check but now that I have read these complaints... I tore the check up. Thanks for the warnnings about this FAKE company.

so I'm curious if your friend check went through?

Great I'm screwed huh.I thought it was to good to be true I am disabled with 5 kids and got let go from my job in Feb. I cashed the check and bought envelopes and ran off 400 copies but luclly that's all I have done so I will only be out 80.00 but it really sucks I folded all of them tonite.Are there any real work from homw jobs.

Today I received a check for $957.71. I am always skeptical, because I think no one gives you something for free...Is that the case with this?

That is awful beyond belief ! There are legitimate work at home jobs to be found if you do all the backround checks and be thorough beyond belief ...

yea i agree, these unethical sons of [censor]ezs, or whoever that ### scam artist is. I hope her stupid [censored] gets caught, because people don't know how hard it is these days to make a living. they sent my wife tht same stupid fake [censored] [censored]z. I am so glad i convinced her not to cash it, cause i know she would have been in a lot of [censored]z. These banks too need to step up to the plate and help catch those idiots and help provide information to the victims. Some times an innocent person who knows nothing and has no common sense that they are being scammed get caught up in that BS and it is so forkin unfair. I hope their ### azzez get what's coming to them mother suckerez

I got one of these and tried calling US bank to see if the check was real. They said they would not verifie the check.I also called money gram who was used for the transaction they would not verifie anything, even when I had my bank call direct the would not help.These banks and other companies are helping theses scams go through because they make mony as well when you get charged for the bounced check.I think people should stop doing bussines with these companies and banks that protected theses scamers.They are not giving out any info that could be a risk to someone by telling you if a check with there name on it is fake.

I have had my greendot visa three years now and have never had a problem with it. I have never been refused by a merchant except to rent a car but that was because the rental car company did not except which they explained but I pay for hotels and gas and other merchants never a problem. I found that usually the way you approach people is the way they return attitude if you do have a problem and also read the terms of the agreement. Some times its the person loading the car or company. I always use Walmart .

i read all these bad reviews and didn't activate my card, so i took the full refund option. if my money doesn't come in 7-10 business days, i'm gonna be really pissed. i paid 100 bucks for that piece of crap.

helpgreendot stinks

can't register card because it says card isnt validate and can't talk to live person uuuuuugggghhhhhhhhh

If you want a live person, press whatever number it is to "report card stolen". That's info they take in person, not by mail or computer.

Never had a problem getting hold of a live person in this manner.

i found it impossible to get a live person, it's a computer black hole where are money goes!

Who do you call about a problem with your greendotshopping credit card? I need a live person.

get rid of the card it's probably some a.. h... sitting in front of a monitor laughing as his money rolls in greendot in a complete and total joke, what goes around comes around

Update.
I just got my refund check in the amount promised, $109.95. I logged in to check the card I already have. The amount of fees incurred is $7.21. So I don't think they would have declined to let me activate another card because I had a huge fee outstanding.

The supervisor told me on the phone last time that my SS# did not pass validation. So I'm inclined to believe they do some sort of secret credit check.
What I'm going to do now is reload the card I have and hoping it takes so I can place my online orders I wanted to do last week. What A pain in the dick. I could have had my orders delivered and in use by now.

Idaho, I've had Greendot visa AND mastercards for three years now and have NEVER had a merchant decline to take them!

Magicman, I have no idea why they would be claiming you have too many cards issued to you if you only have the one mastercard but if you never cancelled the mastercard and just stopped using it, you probably have accrued fees. It states is the TOS that there will be a $4.95 per month service fee. If you owe fees, that's probably where the problem lies.

As to Greendot using a 3rd party verifier, yeah they do. So do banks, anyone issueing credit of any kind (credit card, store shopping card, even your check-cashing card at the local grocery store) as well as many utilities companies.

Just makes your day knowing that, doesn't it?

Hello fellow VICTIMS! **I have already sent a PD report and Birth Cert.. USE THIS NUMBER [protected]..IT REALLY WORKED...Does anyone have a valid email?
Because thats what we are. my best friend stay at my house when I was on vacation. UNBENOST TO SHE and her son have a criminal past. He has been previously arrested for ID theft, she was a herion addict.They went into my personal files and stoled my information. Also, at this time they made a copy of my mailbox key. I know this is how they gained my account information. IN ADDITION, THEY ALLOWED SOMEONE OTHER THAN ME, (BUT NOT REALLY ME) TO GIVE WIRE INSTRUCTIONS ON THIS TRANSFER. MY SON IS 7). Per your corporate office this NEVER should have happened. Only the account holder is allowed to give instructions on money transfers. I sent a cc of my sons Birth cert. The police report stating the history of ID that..guess what they still dont want to give me my money...

Walmart green- Dot card doesn't work. I've change the pin number 10 times.

I purchased a 60.00 Green Dot Card and it was stolen before I could take it out of the package and register it! No I don't have the card number but I do have the receipt! Can anyone help me! It asks for the card number at every number phone # that I call

I will NEVER use them ever in my life again!
Someone call them pretending to be me an reported my card as stolen even tho my name is on my card an I have government id to prove it... It was embarrassing me at the store... An when I called them they didn't give a rip... They sent a new card with my name to that other persons address my checks go into my account direct deposit... Fml! They said they deactivated the one sent to the other persons address an sent one by fed ex to. Me.. Haven't gotten it yet. An they put a block on my account can't see if any $ had been taken from it. Along with having to send a pic of my government id threw phone to them an it'll take 2, business days for them to go threw the information. I am livid! I'm ready to drive to there corp office a kick some ###.
Everyone who knows me knows u don't mess with my money or child. Along with that I can't get a Rep because I have to have a card #... An even with that since my accts blocked the line hangs up automatically.
Livid isn't the word of how I feel right now. That $ was to fully pay to move Into my new apt.
Once I get the card I pulling all. My $.out what's left already have a regions card on it's way here going back to them... Since I'll be living closer to them an they have NEVER ###ed my ### up or $ up.

This has got to be the most worthless thing purchased! You really can not do anything with this card. What it is I believe is extortion!. I bought a gift for my boyfriend, easnt correct scope for gun. Took back ...wouldn't give cash back with receipt mind you. They said they put back on my card. This was 141.00. Still not on my card! It will take 10 days! Why u automatically took it when I purchased you should automatically put back. Why should I have to wait for a multibillion dollar corporation to return my money?
FRAUD I SAY

I bought this card in December and it is now April 2016 I keep calling them and they keep saying they're sending me a card and they keep taking money off my card and never sending the card so when I call and ask them about receiving my card only thing they tell me is that they going to send me another one... the first time I called and complained about my card not coming they told me that somebody sent it back which I have a p.o.box and nobody sent it back so the next day there is my card but it already cancelled so I had to wait again but if they say that the card was sent back why was it in my mailbox I do not know what's going on but I'm getting frustrated and I think I've been patient long enough if there's anything I can do please let me know... it's been 5 months since I bought the card and still haven't been able to use the money that I put on the card

I have had a vary, vary bad customer service issue with walmart/visa debit card.walmart stores do not back card with walmart refund poilcy.after you buy card, you are on your own dealing with visa.VISA does not offer real person customer service.you will deal with emails/robophone answering srevice only.I tried to cancel card and get refund of 50.00 dollars.they put security lock on card.money is gone.not worth getting lawyer .but i wish someone would.how about the FTC?

I bought one of these cards to pay for my school books. I registered it, and recieved my permanent card in the mail. When I tried to go online to check my balance and add more it wouldnt grant me access. Thank God I figured that out, I was going to have my social security direct deposited to the account! This card is a scam! there is no way of access it and there is no way of talking to a person about it! My card is now worthless, I am losing the money that I put on it, and there is no way to get it back! Another way that Walmart likes to screw with people because it can! And I thought that monopolies were illegal! I am now possibly going to have to drop out of school after recieving a grant to go, because I cant cover my books! I will never shop at Wal Mart again! That was the straw that broke the camels back!. We bought a set of dishes there once and they were all broke. The store took them back without a problem and gave the money back, but then put the broken set of dishes back on the shelf to sell again!

###ing thing sucks, as Bill O Reilly would say. OK for the temp card to make online purchases, but they require a social security number to send you the real, re-loadable card, how ###ing stupid, who would trust a retailer that hires bums and vends cheap Chinese products with their SS number? Not me. There are times when certain businesses deserve a fat, Size 14 steel-toed hiking boot up their ###. A word of warning, often i have had them charge my "monthly" maintenance fee more than 3 times over 10 days. Epic scam, I hope the lawsuit yall have going brings them to their knees.

WORST CUSTOMER SERVICE EVER ! I tried to pay my storage fee on the storage co. website this morning .It told me the first time it did not go through. So I waited a while and went back to the storage's website and tried it a second time and it went through and gave me a confirnmation number. I check my balance on my Wal-mart money card and it told me that the transaction went through twice. I called customer service and the rep, Jackie, told me that it would take ten days to credit one of the transactions back to my card. I ended up being on the phone with the rep 30 min with her telling me that it will take 10 days to credit back to my card 3 more times. In this 30 min she put me on mute several times. I said " hello" several times and tot no response. ( I guess she thought I was going to hang up. But I have worked in customer service for over 30 years and I was ready to play her game.) The rep also put me on the music hold twice without asking me to hold. After the first thirty min with no progress I requested her supervisor. I had to wait another 30 min on hold for the supervisor, again with no proper updates from the rep. I had to ask her what we were waiting for. When the supervisor Cory finally came on the line she came me the same lines the rep did until I drilled her for more specific info. Then I was finally told that I should keep track with the storage company to when they collect the funds from my card to call them back and advise them, then it would take 2 bus days to credit back to my card. Then when I asked to be transferred to the customer service survey that they tell you in the beginning while being trasferred to cust. serv. rep, that she could not transfer to it. So I am posting this . Worst customer service ever . I will not being loading anymore money on this card !

include me in the lawsuit against them, I am working on my second time to dispute unauthorized charges to my card totaling around $750 and they denied the first time saying they are valid, this time I sent with my dispute letter an intended to be filed court document to take it to small claims court if they refuse again! same with Microsoft, I have had an account with them for years since 2010 which has any and all movies, games, map packs and what not that I paid for and rightfully own now and they go and perma suspend my account and are refusing to either refund me my games, map packs, and movie purchases or transfer them to new account. thinking about taking them to small claims too if greendot denies my dispute as I included the Microsoft charges.

#[protected] After the hurricane in Texas I filed Identity theft to check my back up card ...Green Dot for my extra funds. Any company that I have contacted since the concern has did what they can do to expedite the Texas customers. I explained to the these funds depended on me being homeless no one expressed any sympathy or went out of the way to assist me due to the circumstance. I was told I needed to send another form in because it was denied because of information that I filled out wrong. After submitting again they told me to wait another 2 weeks in which I was never called back since the initial time that I filed dispute. I was never questioned by a supervisor or representative by return of call. I had to call them they canceled my card so I was not able to talk to the customer service line without a card number it took me a couple of days to find another number for assistance to again receive customer service. It would be different if I disputed large amounts all the time. That would be a red flag for them to deny it, not only do I have to pay for new card they are telling me I'm denied in getting my funds reversed. Know one was given my pin number that information was filled out incorrectly. I sent it the corrected form with more supportive information and they stated that I will still need to wait 2 weeks. The fault is at customer service assistance because if I was guided correctly or ever called back by someone to discuss I would have fixed the issue along time ago. I don't accept having to wait another 2 weeks when I am homeless and they know the conditions with Texas inclement weather. They give you company Terms and conditions as if I dont work in customer service. I go out my way to resolve issues for mistakes caused by the customer service agents I work with. Not matter the compromise I find away to resolve the customer issue with one call resolution not 2 weeks. I'm able to verify payments and refund within 24 hours, if a customer has a problem with a charge. Even if It takes me an hour to complete and I have to call the customer back I as a agent take responsibility at the end of the day no matter how good a product can be if there is poor customer service it is not worth it

Case sf386938 kirstie anthony 913 Virginia blvd lot 160 virginia beach Virginia [protected] I have not allowed metro pcs to use any money and ive yet to receive any money back or received any responses from green dot they did not and was not at all helpful I want to despite the 60 for metro pcs on fed 16 and any charges to them as well

you are right. the company should help you get your money back or give your money back. and if say for example, they tell you that their Loss Management is closed, don't believe them. they are just giving you a run around. GREENDOT is really a ###in ripoff!

SO, I have a greendot problem too.. I think your doing the right thing...
So keep complaining.. If you would, I am gathering as much information as possible about this horrible company..

Could you please let me know what happened in some more detail, and also, please, and I mean please, feel free to spam my name and email address all over the internet about this topic - because I want as much detail about this deceptive service as I can get..
Regards,
Mike
civilserving@gmail.com

The only way I've ever found to get a live person on the phone at Greendot is to use their "report card stolen" option. Once you've got a live person on the phone, make them deal with whatever problem it is you're having.