Radio Shack
Reviews and Complaints

I made a purchase on 11/03/22 and received the item on Order 524324. The item did not work and I requested a return. The return was processed and I returned the item on and was told it was received on 11/21/22. I have not received a credit back on my credit card for the returned item and it has now been 6 months. There is no way to contact them other than opening a case on the website which I have done 4 times now with nothing other than an automated response that someone will get back with me and no one ever has. No one answers the phone and there is no way to leave a message.

On my recommendation my granddaughter took her S20+ in for a screen replacement and camera lens cover replacement that they told her they could do the repair. This is their Grove, OK location. Then later they said they couldn't do it, as they didn't have the proper tools. Even though they couldn't repair the front screen they went ahead replaced the camera lens cover which wasn't done properly either. Pieces of the old lens are still visible and has visible flecks of some sort of debris under the new lens. Do not take anything to them for repair as they and not reliable nor possess the knowledge to make a proper repair.

On 7/29 I purchased a RCA jack to headphone wire. The wiring did not work. I went back, the next day and purchased a Analog to Digital Converter. The wiring and converter did not work. I went back the next day and purchased a audio optical wire to connect to the RCA jacks on the TV. That did not work. I went back, the next day, to return all three (3) items; with my cash sales receipts.
The total refund was $47 and change. The young Clerk had to call Alexandra (the Manager). Then the Clerk told me he did not have enough money; twice. Then he said he had the money and only gave me $27 and change. I called several times but only was told by Alexander, she would get back to me. Ok; they Stole $20 from me; but I will continue to pass this on to all outlets; for review.
I have never written a Complaint before. I am retired, having owned several Companies, therefore of no need for the $20.00; ironically I was going to by Bluetooth Headphones. In addition, I live in a very modest Community and have told everyone of Radio Shacks practices. This obviously has been happening; and I hope to alert others to be aware!

i entered radio shack egypt in cairo at makram ebaid st . i went to see a customer service to ask him about this cable so he can help me to fix it or at least give me another one. but no all what he did was staring at me fist lieing while he looking at me and then he tell me that this cable is out of insurance i told him no it still insured so he tiped in the computer the cable's serial turend out this it's acully insured that means that he told me that it's out of insurnce without even looking at anything just like that i think it's better if he acully told me to get hell out of here at least he would be honest of change then he tell me to fill out some paper . then when i finished this paper he surprised me by telling me to come after 15 daaaays to follow up with us can you imagen that from a customer service that is acully his job to help and serve the customer 100% honest this is very bad front for radio shack here in egypt pleaZzzzzz try to help me beacuse i paies a lot of mony for 2 cables and both are damged plzzzzz respond AASP plzz

Dears,

Trust all is good at your end.

I'm writing to you this email in order to express my dissatisfaction with the level of support I received from radio shack customer service & complaints center.

I just buy samsung a8 plus from radio shack carffuer maadi and I found a surious issue in the device sound and in software from almost 7 days and since then, I am suffering from extremely bad treatment as when I referred back to them in order to check the availability of replace or return the device, their reply was simply is that it has a small scratch in the back and they won't either replace or return it! While it has no scratches.

I was really disappointed as no one call helped me to solve the new device issues while it is withing 14 days from the day I brought. The shocking thing that when I called the on store manager he simply said that I have to pay fees in order to repair my device. Otherwise no one will help me!

I don't know if this is the way to treat customers in such brand like radio shack but I trust that you will find me a way to get back all my rights and I will share this bad experience widely over social media.

I am raising my issue to your kind attention as I am really frustrated.

Thanks in advace

Karim ali
[protected]

I bought a cable from Radio shack Egypt, it has 3 months warranty, it broke out only 10 days after the warranty validation date without being faced to any external harm or bad use, so I went there to the branch, and they refused to repair it or exchange it under the warranty despite the reasons explained, so I had no choice but to leave it there and send you this complain to help solving this issue with a proper action towards such a behavior from the stuff. The branch was mohandessen branch, Mohy adel deen street, Cairo, Egypt

To whom it May concern:

On [protected] ask the credit bureaus to verify the account of Radioshack# XXXX with a balance in loss $ 0.00 that is reported in my credit history that does not belong to me. I need to investigate further and remove from my credit history information related to another person. In the past my identity documents have been stolen and recently when I go to request aqueduct service they tell me that there is another person with my social insurance using the same service.

I also request that I be sent evidence that I do not have an account with you, thank you for your prompt attention to this matter.

Sincerely,

Georgina Godoy

I bought Beats headphones last year with a warranty. They stopped working recently, so I looked for how to use the warranty. I was told to contact "Assurant" since they were in charge of warranty's and such, but Assurant never responded to me, even after several weeks, even though their auto-response email said they would within 10 days. RadioShack support refused to help me after this, actually ignoring me when I said I already contacted them and spamming me with the response "you must contact Assurant" even though I already did and it didn't work. In addition, this rep besides doing this was being extremely disrespectful and sassy. They are refusing to help me now, only spamming me with "contact Assurant" and making rude comments. I feel completely helpless and am not sure what to do.

In the last two days I wasted hours of time and Thankfully little money $10.00.
I purchased a couple of Variable resistors (pot) from Radio Shack. I spent four hours in replacing the old parts with the new ones. As it turned out The first (pot) was defective, didn't work then wet out and purchased another of the same part and installed it more carefully a second time. It didn't work. Replaced the original (pot) and it worked. Both (pots were defective.
Radio shack product quality is crap! I will never, never go too Radio shack again...

Radio shack black Friday ad clearly states "We'll match any printed competitor's price for any item on this page, plus give you an Extra 10% off No need to shop around! Promise". Called Radio Shack Fossil Creek Plaza and the Manager Tanya stated that she had 1 pair of purple Beats Solos, I then asked her if they would match the printed price of Best Buy she stated that she would have to call her district manager. I said ok i'll be right there. When I arrived 3min later I told her I had just spoken to her and she proceeded to call her district manager. While on the phone another couple walked in after us and asked the sales associate at the counter if they had any more Beats and he stated we might have 1 pair of purple beats left. As the manager was speaking to the district manager she told him well we don't have any here anyways. She then hung up the phone and said that they didnt have anymore beats. I then was confused and asked her why she said that she had 1 purple pair left she stated that they had already been spoken for and she was holding them. She then changed her story and said they were not there because they had been sold. Again confused I asked why she would tell me over the phone they had 1 pair left and then again when I arrived she said they had 1 pair of purple left. She began arguing with me stating that she didn't have them. I then left the store and sat in my car trying to get a hold of Radio Shack Corporate. The manager then came out of the store and approached my car, she asked me for my phone number so customer service could call me. She then proceeded to say that the people in the store were buying the purple beats and they were there before us. I and my husband tried to explain to her that the couple walked in after us we saw them walk in heard them ask for the beats and the associate told them that they may have a purple pair left. I told her I felt she was racist and did not want to sell them to us because we were mexican

My family of 5 went today to Radio Shack in Hatillo, Puerto Rico. We saw the offer that Sprint currently had and wanted to switch four of our phones from AT&T to Sprint. Yesterday, we called and we were told that the iPhone 6 would be available for all of us. We arrived today at noon to the store in Plaza del Norte, the Sprint representative explained the offer to us and gave us all the details that we agreed on. We signed the pertinent documentation, paid our dues, 1 and proceeded to wait for our phones to be disactivated and eventually activated in a Sprint account. After two hours waiting in the store, a Radio Shack representative told us that the process was taking longer than expected because the offer was making all Sprint headquarters really busy, and that it would take around an hour and a half more. We were disconected from our AT&T service and were all phoneless. So we left and had a late lunch. We let the hour and a half go by and came back to the store. The process was still not finalized, and we were given no explanations as to why. We stood there for two and a half hours more. When the 6th hour started to go by, a Sprint representative told us that three of the lines were already in Sprint but the main line wasn't. A few minutes after, another representative told us the opposite story, that three lines were back to AT&T and that the main one was somehow stuck at Sprint and that it would take 24 hours to get it back. It made no sense at all to us. The manager was nowhere to be found, and when he appeared he did absolutely nothing to help or mitigate the situation. He was there the whole time, noticing that we were waiting for a very long time and never ever came to intervene. They had no sensibility on the fact that we wasted a whole afternoon in having three phones in the same status they were before noon and having one line in limbo. On top of that they insisted on having us go home phoneless so that they could still transfer our phones into Sprint, and that we came back at night to get them. We aborted the process of switching service providers, since our patience ended entirely. My dad left phoneless after six hours of waiting and trying to give follow up to the unprofessional and clueless staff of Radio Shack in Hatillo. It felt horrible to be treated with such disregard. The representative of Radio Shack even disrespected my mom when she asked for her money back. I was incredibly shocked at probably the worse service I've ever received in Radio Shack ever, considering I've been a client for more than 15 years.

I had cell phone service with sprint. I asked about changing my phone number to a number I had prior with virgin mobile. sprint said they can do that and did. Several months later, radio shack (the store I purchased the phone from) charges my credit card $216. I called radio shack and sprint. sprint said, radio shack should not have done that and said they would contact them. radio shack said, eventually, that I was charged because I changed my phone number. Neither sprint or radio shack told me I would be charged for changing my phone number. As a matter of fact, sprint rep said there is no charge for that service. Can Radio Shack keep a person's credit card information and charge it several months later, without stating they would?

First, I was paying my bill online and accidentally clicked the wrong amount, paying 252.00 instead of 25.00. Realizing my mistake immediately, I called customer service. The woman I spoke to claimed that the request had already been sent to my bank (this was five minutes later) It took three weeks, two trips to the bank, and a dozen phone calls and the bottom line was Radio Shack managed to DOUBLE MY BILL. For a person who is just scrapping by, 252 dollars is a matter of staying afloat.

Now my camera got a crack in the screen. When I called to file a claim, they told me my plan didn't cover it and they refused to honor my protection plan, telling me it did not cover what the salesman told me it covered. So now I am paying 400 dollars for a camera that I used for four months! I wish there were something I could do. I don't have a ton of money. Getting that camera was a huge splurge for me and it has been nothing but stress and I'm so frustrated.

On black Friday I purchased a tablet for my son for Christmas. After 3 weeks the tablet has locked up and is not working. According to Radio Shack they can not do any thing and have refused to take it in for repair and have refused to refund my money. Basically we spent money in good faith for merchandise that was bad to start with and the sales rep. J.P. intentionally gave false information to make a sale. How can this be legal? My son opened this gift on Christmas and now has had it 3 weeks and it does not work and we have a extended service agreement that is no good. I will never purchase anything from Radio Shack again and will be pursue legally.

A couple of Weeks ago, I had dropped my cell phone and it was a Iphone which we all know is made of glass and a week before i dropped my phone my daughter also dropped her iphone which was still working so, of course i did not purchase phone insurance and had service with Sprint I had 5 lines of service and called sprint to see if there was a way they could help me out being a customer for over 10 years and the only thing that could be done was to send phone to apple which would cost 200 per phone so i started looking around at At&T services since my husband was just hired at at&t and would qualify for a 50% discount of the bill, so I decided since i had purchase several other phones thru radioshack and recieved good deals, that I would check with them after going to an At&T store and a new phone would cost at least a 100 per phone but if i was going to end my contact with sprint i would have to replace 4 lines i already canceled one line prior, so I first went to colorado springs decided to look into a store that says they fix Iphone and was getting charged 200 to fix each phone and decided to stop at a car toys and was offered a phones at 49.99 each but they did not have any phones in stalk, so i decided to go to a radioshack and they were offering iphones at 49.99 each so thought wow i can just pay for all new phones and start new services with At&T, but was told they can order the phones but I would have to drive back to springs the following day to pick them up they had to collect the phones since they did not have them in stock, so when driving home to pueblo we decided to see if the Mall Radioshack had them in stalk and was adv. yes they had 3 and i would have to drive to the other store to get the other phone, we tried to see if the other store had 4 in stalk and was adv. yes, but i asked the worker if she recieved commission for the sale and she said yes so i told her we would get the 3 from her and go to the other store to purchase the other so she ran a credit check with at&t and was approved for 5 lines of service but we had told the worker that i needed to go home and swap out some of the phones, so i left to swap out the phones with sprint I was borrowing two old phones from my sister since My Iphones had shattered glass and could not sue them without cutting my fingers and while my husband stood at the store the manager took the employee to the back of the store and was in out of of the back of the store for at least an hour and we kept trying to find out what was going on and the manager was very rude and adv. she needed to get approval to sell phone and was speaking with her manager who adv.; she would not be able to complete the sale, so we of course were upset had already been in the store for 2 hrs and had never had to do this on previous purchases, so i asked her for her name and employee number and she gave me info. and laughted and said have a good day, so we left and drove to the other radioshack since they already ran our credit to ask if they could do the sale since they already ran out credit and was adv. that the manager from the other store called them and adv. them not to do any business with us that were were trying to commit fraud, of course i was upset and wanted to speak to someone higher up and he called his District manager who adv. him not to sell us anything that we had already been to three stores. I asked for an email or phone number to make a complaint and was given District managers email, so I sent him an email and wanted an apology from the manager from the first store and from the manager not trying to find out why we drove to three stores. Managers emailed given was Michael.[protected]@radioshack.com and was given a phone of [protected] which take me a a vm but does not say anything. Manager dealt with at mall was Maria, I just dont like being discriminated against and felt i was treated like criminal and was not treated fairly. I would like an apology from the District manager and from Maria from mall radio shack, a phone call or email would be nice, I ended up going to Best Buy and was treated wonderfully they did the change of service with sprint canceled all my lines and ported my numbers over to At&t and was charged 49.99 for each phone, was treated very professionaly.

On 11/22/12 I ordered an Xbox with free promotional headphones from radioshack.com. I returned them to my local radio shack store on 11/30/12 (found a better deal). I opened the shipping box only to confirm both items were there, but I never opened the box containing the Xbox or the package with the headphones.

The store manager (Oaks Mall, Gainesville, FL), Katie, and employee Mark, explained they could not refund me for returning an online order. Radioshack.com refund policy is that unless it states otherwise on your order confirmation or packing slip, you can either mail the item back or return it to a local store. My packing slip & order confirmation did not state that anywhere. However, Katie offered to ship my purchase back via her regular Federal Express guys who deliver from and ship to the Ft. Worth TX warehouse for her every day. She provided me the tracking information from the shipping receipt she filled out. The items were shipped back in the same box they came to me in.

On 12/4/12 that tracking info confirms the box was received and signed for by R Woods. However, the only item they acknowledge that was returned were the free headphones. Radioshack.com says b/c the Federal Express shipping receipt lists the weight as too light for an XBOX, they only refund they processed was $0 for the free headphones.

Katie confirmed for me that she ALWAYS ships back to the warehouse listing the weight as 1 pound, b/c the weight doesn’t matter b/c they are using their own Federal Express delivery account. I returned my purchase unopened to Radio Shack. They owe me $180.19 and even had the nerve to say in an email:
"After reviewing this information we have found that the weight of the products which were
allegedly returned do not match the weight per the records on the return tracking."

“Allegedly”! So not only do they steal my money, but they are implying that I did not return
all the items when TWO OF THEIR EMPLOYEES confirmed that I did.

NEVER EVER BUY FROM RADIO SHACK!

I visited a Radio Shack in Deer Park Texas (store #018246) on November, 24th and purchased an HTC phone with Virgin Mobile. After only having the phone one week I decided to exchange it because I was having to many problems with it to soon! The problem that I am having with the phone is that it kicks me out when I’m texting, on facebook, on words, ect. and also at one point the whole screen went black then it turn gray like snow flakes. When I returned to Radio Shack last Saturday (Dec. 1st) the manager refuse to exchange it because I did not have the box with me. I explained to him that at the time of the purchase it took the clerk over 30 minutes to activate the phone. The store was so busy that he was going back and forth with me and other customers. He kept the box because he kept using it to scan the serial number of the box since he was having problems to activate it. When he finally activated it he gave me the phone to dial out to make sure it was activated, which at the same time he was helping another customer out. When I was finally able to dial out I informed him that it was activated and thanked him and walked out. The clerk never return the box to me and I failed to realized it until I return the following week.
I was very upset at the fact that the manager was not able to help me. His immediate respond to everything I told him was that he was not able to do anything since I did not have the box. After I repeatedly told him that it was his employees error not mine that he kept the box! His response again was that he needed the box! It amazes me that after only one week of purchase and with my receipt at hand that that was not sufficient to exchange the phone. “Especially since the clerk kept the box !” Something else should have been done in his behalf to accommodate me! I don’t feel I should pay for the stores mistakes! Your immediate response to this matter is appreciated!

I purchased a iPhone 4 and paid with my Bank Visa/Debit Card. The store did not have it in stock so they ordered the phone to be available in 2 days. But a person claiming to know me came into the store and the sales associate mistakenly gave them my iPhone. I asked for another iPhone or refund. The store said I was out of luck and that I would have to find that person and get my phone back.