Radio Shack
Reviews and Complaints

I purchased a very inexpensive pair of earbuds on a clearance sale. The clerk asked if I wanted to purchase the replacement plan for them, and I very clearly and distinctly said "no way!" yet when I got home I discovered a 0.99 charge for "electronics replacement" on my c/c receipt.
There can be no doubt that the clerk understood me. He must haven trying to meet some commission or quota. I will never set foot in that store again.

i went to Radio Shack at 2010 Wyoming Blvd NE A;biqierqie New Mexico on 4-29 and order a remote controler for my digital box. i paid $19.36 for it to be shipped to my home. When i got my order i put in the batteries that come with it. Upon viewing the control to me it looked used, and when i tried to turn on the digital box it didn't work. i re checked the batteries and tried it again still nothing. i put in my new batteries and still it didn't work. I went back to the store and both clerks told me it looks used and who tried to open it. I didn't try to open it why should a 69 years old worman do that, i have no knowledge of how that thing work. The clerks told me to bring back the two remote at home for them to see. All i want is a part i order to be replaced and works. If you cannot help me with this matter, please return my money back to me. I have never been treated this way in all my life questioning me. It doesn't work and if something is not done i will never shop at Radio Shop any more. [protected]@bernco.gov e mail address and my name is Gail Veloz.

I have been in the radio shack in bridge hampton on several occasions, leaving everytime frustrated and wanting to scream. they are rude, ignorant and look down at everyone. a friend of mine was in there recently buying batteries and got a smart comment from the male cashier that she was buying them for her vibrator, an unwanted and unnessecary comment. my most recent run in was wen i went in there with my fiancee and we had our 9 month old dog with us when a very rude man SHOUTED from half way up the store “he is not allowed in here get out” a simple dogs are not allowed would have done.

Instead we walked out stunned and humiliated with all the customers staring at us. i am sick of their behavour and would like radio shack to do something about THEIR employees bad manners.

My husband purchessed a new cell phone for my birthday the sales rep offered a protection/replacement plan he bought it but upon trying to use it I was told by Al at the warranty phone number given to me by radio shack that hes sorry but the plan we bought doesnt cover accidents even though she told us over and over again it even covers WATER damage! I now have 2 cell phones and a camera bought from radio shack with protection plans that dont cover anything!

Around 3:30pm Thursday 28 July 2011, I enter the RadioShack in "The TownCenter at Bowie" which is in Maryland. I was requiring about a phone advertised in your weekly paper. I was told by the sales person that it wasn't in stock. I asked if I could get a rain check? The sale person told me that they don't do rain checks and I can come back Saturday to see if they it (the sales item) was shipped in. I asked the sales person why do you not do rain checks and where is it posted (in store or on paper) stating that RadioShack don't offering a rain check? He said he didn't know but they don't and there's nothing in the [RadioShack's] system stating that we do.

The sales person began to display a poor attitude towards my questions so, I asked for his name and if he get his manager/supervisor. He proceeded to alert his manager/superviser to speak with me. A man appeared from the back and began to tell me that they don't do rain check and the last phone (sales item) was said earlier that day by him, all before I even opened my mouth to pose a question. The manager (he had no nametag/badge to confirm if he was the manager so, I'm not certain if he was a manager/supervisor or not). The Manager/supervisor offer to check if the sales item was in stock in another store. I asked if he would do just that and proceeded to the counter where the sales person was standing. After about 15 seconds or less they both stated that zero stores had this sales item in stock. The manager/supervisor than instructed the sales person to retrieve my cell# that they may call me when their Friday shipment arrived and I could come in and get it than.

I was returned to the care of the sales person that began to address me very poorly and unprofessional so, I asked if he treated all his customers in this manner? He replied: "If they give me attitude. I replied again: that's still no way to talk/treat a customer and I'll be writing a complaint to RadioShack about this. Once again; he replied: So, go ahead.

I left the store and went home to go online to check other stores and post a complaint/concern. I saw phone #'s for other stores in the area so, I called, only to discover that two stores in the area (Hyattsville &College Park) had a total three of the sales items on had and was willing give me directions for the fastest route to retrieve the item. The service at your Bowie TownCenter Store was very poor and extremely unprofessional. I don't wonder why this location is never busy. These issues needs to be addessed before the School/Holiday season start.

I made a cell phone purchase in december for my son for christmas, the lady who helped me asked if i would like to purchase the replacement plan for the phone and explained that it would cover any damages to the phone. I asked to be sure i understood correctly again she assured that it would cover any damages even if it was his fault. When the phone was damaged due to him dropping it on the road the company said they would not honor the replacement plan that it only covered damages due to manufacture fault.

We purchased two Pandigital e-readers the day after Thanksgiving 2011. My reader has never charged properly - you had to get the cable 'just right' for it to connect. It also frequently reset itself for no good reason. I just dealt with it, since I knew it wasn't 'top of the line'. Now it has become impossible to get the reader to charge. I took it to Radio Shack in Stillwater & first, the manager said I had bent the cable end & that's why it wouldn't charge. I pointed out that the one in my hand was my hubby's cord, which worked fine with his reader. I told him it wouldn't work properly with either cord, & I'd had problems with it since I bought it. He told me I must have 'bent the port & broke it loose' in the reader. The port looks fine, with no apparent damage & I haven't done anything to it. He said he wouldn't do anything for me, & since I must have damaged it, I could try to contact the manufacturer, but they probably wouldn't do anything. Radio Shack used to stand behind their products, but now they are just liars & thieves.

I purchased a cell phone and the insurance on my phone, in California. I then moved to Arizona and shortly after my phone started acting up so I took it back to Radio Shack and per their policy they were going to ship it back to the warranty department and then send me a gift card (via email) to purchase a new phone. I did all the leg work and created the claim. All I needed to do was return it to the store (off Bell Road in Surprise) and they would overnight it for me. I dropped it off Sunday night and was told it will go out Monday and I would have my gift card Monday evening, Tuesday at the latest. Tuesday rolls around and still no card so I called the store. They had no information so they were going to check on it for me and call me back. 20 minutes later no response so I called them back. Turns out the person who took in my phone lost my information and never printed the FedEx air-bill so my phone was just sitting there. There was no real apology or going the extra mile. I am now hostage to Radio Shack and will not have any time to get a replacement phone for at least 2 weeks. This has been the WORST experience ever and I will definitely not do business with Radio Shack again. They totally dropped the ball and offered no solution aside from taking the package to a FedEx drop off, which was NEXT DOOR to their store after I offered to come down and do all the legwork for them. Even at that I will not get my gift card until it's basically too late. At this point, i would rather the money back instead of a gift card because I do not wish to spend another dime at any Radio Shack Store.

Gabriel at Radio Shack flat out lied to me about the coverage on their protection plan. I was told that their plan would cover any loss except a lost or stolen cell phone. The phone was dropped and the screen cracked. I call the insurance company and was told it was not covered. I only had protection for mechanical issus. I called the Radio Shack complaint line and told them about the lie. A few days later Fred (district manager) called to tell me that there was nothing he could do since I could not prove that Gabriel had lied to me. Now I will need to pay Sprint $100 to repair the screen on the phone. Stay away from those liars at Radio Shack!

This store is by far, the worst customer-oriented Radio Shack branch I have ever visited. My experience started a few days ago, when I was shopping for a Blackberry Playbook tablet. The night before Black Friday, I visited their website and that location stated they had this item in stock. They opened at 530, so I arrived at the store at 430am and was in the first group allowed to shop at opening time. After telling the salesperson what I wanted, and turned down his suggestive selling attempts to sell me every accessory known to man, I had my credit card in hand when the salesperson notified me they didn't have any in stock. An oriental woman "seemed" to be the person in charge, so I asked her could I could get a raincheck since the website says she has them in stock. She actually giggled to herself and told me "Ohh no way." Then the salesperson went over to talk with the woman, and I overheard her say "try to sell him something else." So then he asked me if I wanted the more expensive iPad 2. This was a couple 100 more than I was prepared to spend, and I refused. This really seemed like the old bait-and-switch trick. The website indicates "come on in and get your item" but when you get there it's "whoops, we don't have those.. buy something more expensive!" I had to act like I worked there, and said "Well can you call another local store and see if THEY have one?" So the guy called three different stores and said they were all sold out too, even though the website indicated they were in stock just hours before when I did my research. I told them I have been a customer of Radio Shack for over 25 years and have never been so disappointed with them, and the woman said, "Oh ok." and she really gave me the indication I was not important. I began walking towards the door, furious and actually shaking because I was so mad and I told her "I will NEVER shop again in this store" and she replied, "Oh alright, bye" and didn't even look up from what she was doing. When I got to my car, I called their 800 # and told them about my horrible experience and the man apologized sincerely, and asked what I was looking to buy. I told him what I wanted, and my zip code, and he located one in less than one minute of wait time.. AND provided me with the phone number. I called them, asked them to hold it for me and told them I would drive straight there. The other location was only FIFTEEN minutes away. How did the kid tell me none of the other locations had this item, when a branch 15 minutes away did? This Radio Shack at College Square in Newark, DE was clearly more worried about hitting target sales and goals, rather than keeping a loyal customer happy. I arrived at the other location and within five minutes I was back in my car, with the Playbook in hand. The other sad part of this story is the second store I visited that had their act together had no customers, and the store I had left in a rage had a line outside waiting to get inside. And perhaps to discover their item wasn't in stock either! Do yourself a favor.. Drive the couple minutes further to visit another branch, and steer clear of the College Square location!

I am writing regarding my recent experience with Radio Shack. My 12 yr. old needed a calculator for school and I took her to Radio Shack to purchase it. The sales person talked her into upgrading saying it would then be something she could use into college. She took this to school and was unable to use it. We tried to return it but as the original packaging could not be reused, were told that it was too bad. This is a $17.99 calculator that a grown up sold to child. She was very embarrassed and upset. I will check with FTC regarding "selling up" to children.

I entered a radio shack on newcut rd. in louisville ky. when a sales man greeted me at the door I asked him how much HP 60 tri color printer ink was he walked over to it and read me the price from the sticker where it was stocked I said cool ring me up he. He rang me up and told me a higher price than what he originally told me so I asked him was he sure, we walked back over to where it was stocked well it was stocked wrong there were a few colored ink stocked were black ink should be and black ink were colored ink was suppose to be, I asked him if he thought he should give it to me at the price it was stocked he said that he wasnot able to do that that his manager was the only one that could but he had no problem calling him.

he called his manager and explained the situation, I could tell the salesman was very embarrassed and uncomfortable by what he was saying to his manager on the phone it sounded like he was explaining to the manger that the customer (me) didnot switch the prices on the merchandise because he was with me in the very small store( the price difference was not much of a difference but it was the principle of the matter and the way you could tell the way the manger was being) really I felt bad for the sales person because when hung up the phone he had to tell me he was very sorry he seemed embarrassed and even degraded.

Radio shack is only a few blocks from the house i just stoped to see if there price was cheaper or even the same as walmart, I did not buy the ink there I drove the 4mls to walmart and paid the same price, I usually buy my dvd/r’s there about once a month but I will not buy anything else from radio shack I know it may seem petty but other times Ive been in that radio shack Ive heard people complaining about the manger being a rude and cocky lil punk.

I called the Radio Shack at Front and Snyder avenue in Philadelphia, Pa. to ask about an issue I am having with a PC bought there. An African-American answered and I asked him. He told me to hold, then he got back on the phone using an accent, saying he can’t help me. I saw right through his bull and am very upset. My PC is still not powering up and now I’m upset over what is supposed to be a professional to some degree making me feel like an idiot for whatever reason. I just think he had better things to do and couldn’t deal with it. He needs to be fired. I called Sat. June 11th in the afternoon, so you can pinpoint the Radio Shack employee.

I bought my HTC Inspire Device a couple of weeks ago.. I suddenly had a problem with my camera. I never dropped or did damage to the phone. I told this to the store manager and he said that he will exchange my phone for a new one. He told me that I will need the 'box' to make the exchange. I had everything else except the 'box'. Who will keep the box of a product after they purchase it? I told this to the manager and he told me that this information was on the receipt. I was trying to make my point, but he kept cutting me off. So, I told him if i call customer service at Radio Shack, would they say the same thing? He replied, "I don't care what they say. I need the box." This was pretty funny because I could just give him the box when I get a new phone...I called customer service right after I left the store and they said that I DONT need the box. I just need everything in it. I returnd to the store, with the customer service assistant on the telephone because I knew this guy would not listen to me. I entered the store, with the customer service assistant on the phone. She said that she will speak to that person and make sure i get my new phone. He refused to take the phone call saying again "I don't care what they say." He was on the phone, but he wasn't talking to anybody. SO I asked him again to take the phone, and he refused again. He said to me, "DUDE IM ON THE PHONE." I was shocked when this person talked to me like that. Is that how radioshack employees talk to their customers? The customer service assistant asked for the store number, and his name. Right after I told her that information, that guy said "I'll give you a new phone just bring all the stuff." He gave me no explanation or an apology for being wrong. When I returned back to the store with my charger to exchange my phone, he didn't even look or me or give me an apology. Who does he think he is? This guy was straigt up rude and I could tell he just didnt want to give me a new phone. When I first bought my phone here, I gave him the lowest grade on the customer service survey which was texted to my phone. He was not polite and did not appreciate me at all as a customer from the beginning. I was quite shocked how this person treats his customers in such a way. I have never been treated this way at any other store. The fact that he refused to take the phone call, calling me DUDE, and not apologizing to me eventhough it was his mistake is not acceptable. He is actually the store manager there, which is ironic. The sales assistant was actually pretty nice but the manger himself is terrible in treating customers. His name is Aaron Bronz.

So, Saturday morning I went to the Radio Shack store where the store manager and I are now becoming best buds, and asked if the order has been received, the item was a zBoost product that I had ordered for the second time on Thursday. He was not sure and offered to look up the order on the computer. Still the same status - PROCESSING! No change. Mind you this is the second time we had entered the order in a week. His suggestion was to call the help line and get a status on the order. Well this is when the fun begins. The woman on the line tells me that the order has been processed, and that I should receive it Wednesday or Thursday next week. Normally, this would be a OK answer, but I specifically paid for the product to be delivered “OVERNIGHT”.

I said WHAT!, what are you talking about, I paid for OVERNIGH!. Now I am in the store when I made the phone call with the manager next to me. He is just about as shocked as I am. I asked the person on the line, what part of OVERNIGHT SHIPPING do you not understand. Well, she told me that we have 1 -2 business days to process the order, and then 1 -2 business days to deliver the order. I said, but I paid for OVERNIGHT Shipping does that mean anything to you. Well, she stated, I placed my order on Thursday evening, we have until Monday to allow our warehouse to get the product ready to be shipped and then we have 1 to 2 business days to send the product to the store.

So, I told person nicely, since I was in the store that you need to remove the OVERNIGHT Shipping option from you website- BECAUSE YOU DO NOT HAVE THAT OPTION. She tried to explain to me that the policy for shipping overnight allows them 1-2 business days to prepare the order in the warehouse after 1 day to process the order. She then offered to remove the shipping fees as an effort to ease the pain, but as I explained to her, the cost of the shipping and the product was not as important as having the product here on Saturday morning.

After she removed the shipping fees, I asked again “when will the product show up at the store”, now it was for sure Wednesday or Thursday, maybe Friday next week. I said that you got to be kidding. Did you remove my priority shipping status by removing my shipping costs - Oh No, not at all. I told her obviously Radio Shack has a real logistics proble.

Then to top it all off, she wanted to know since it was going to be Father's Day on Sunday that they had a tool kit, would I be interested purchasing it for $34.99 - I said, "Sure, when can I expect that to arrive - Labor Day Weekend" - NO I am not interesting in buying anything else from you. I asked the gal if she was just crazy or what. You just screwed me on a delivery of a product and then you want me to BUY something else – give me a break Radio Shack.

God, I hope Radio Shack recorded that conversation; this is the one that the CEO needs to hear and then ask himself / herself if she would buy anything from such a micky mouse e-store operation.

Warning, Warning, Warning if you need something please do not use this site for purchasing anything and for God Sake do not waste your money on expedited shipping - they have a strange definition of "OVERNIGHT".

Bad Customer Service ! Ghetto ! and really need to be closed down or hire all new employees including the manager .They don't even greet you when you enter the store, No eye contact when speaking to customers. My AT&T acct was mess up after I bought a phone from them. Long story short, Radio shack did not back date my service with at&t thus making it look like I just sign up with AT&T locking me under a new contract w/o telling me. I would have to pay 175.00 to cancel with at&t if I didn't want the service anymore. They don't show you or explain hidden contracts they have through the store. If I had to give one word that will label ATL, GA location : UNPROFESSIONAL!, I will never shop at this location again!