CEX.IO
Reviews and Complaints

They rejected my withdraw for no reason, i have tried many wallets and they keep rejecting without telling what's the problem

They are making profit by keeping our money, i have contacted support and no reply

Stay away from these scammers

CEX.IO changed the game for me! Their platform is intuitive, secure, and offers deep liquidity, making my crypto trading experience a breeze. I've seen significant gains since I started using CEX.IO, and their customer support team is top-notch. Highly recommend to anyone serious about trading!

I was using my account for a while and didn’t have any problem with withdrawal I used my uncle cad from time to time when he is helping my and mine as well to buy bitcoin for my trading on the 26.08.2023 18:58PM I got a message saying that I should verify my uncle card which I submitted all the photos and documents that they asked for and they keep on rejecting it and asking me to send the same thing over and over I have my uncle take pictures with the card and the letter and everything and the keep on rejecting

For real I'm astonished at the transparency of Cex.io it's shows a high level of Openness. It's security is topnotch too. Swift and easy trades and transactions.

The user interface is very much explanatory for the Newbies who are still finding their ways around and very much understanding for the Experienced traders.

What more can i want from an exchange? Cex.io is my best exchange.

CEX.IO stands tall as our beacon of reliability and innovation in the ever-evolving crypto landscape, empowering us to soar to new heights with confidence and security. With CEX.IO by our side, we navigate the intricate world of digital assets with ease, knowing that our investments are in steadfast hands. Together, we forge ahead on this exciting journey, fueled by trust and driven by the promise of endless possibilities. 🚀

CEX.IO has been my go-to platform for cryptocurrency trading.i'm using it 1years now.Its user-friendly interface, suitable for both beginners and experienced users, has made my experience seamless. The robust security measures instill confidence in the safety of my assets. The responsive and helpful customer support team adds to the overall reliability of CEX.IO. In summary, I highly recommend CEX.IO as a trustworthy and efficient choice for cryptocurrency trading.

I’ve been trading on the exchange for nearly 2 years. However, about 3 months ago I couldn’t get access to my account. After contacting the support team, I was requested to provide ID verification to unblock my account. After providing my passport, card payment details to the support team, my account is still blocked. I have emailed the exchange support team for nearly 3 months and I have not received any replies anymore. I’m really concerned as i have over £18000 worth of crypto assets which I can’t gain access to. The exchange app doesn’t work anymore in the UK.

On cex.io I am stage 2 verified which is suppose to mean deposits and WITHDRAWS up to $10,000, but for me it doesn’t mean anything. This is because I am not allowed to withdraw my funds.I have tried numerous times and I have wrote support numerous times. The other issue is when I made a purchase about a month ago the fees were posted saying 3% when purchasing any crypto. This is a facade just like my kyc verification. I paid $24 and I only recieved $16 so the real percentage they took for me was a whopping 33% if my math is correct. Ii even asked for a refund and to have my account closed and I was DENIED! In my opinion this is bad business all the way around and I think centralized exchanges like cex.io need to be held accountable for their shotty business practices….thank you for hearing me out BBB!

I deposited 760$ via usdt they disabled my account and are asking me for stuff that doesn’t even exist in crypto

Asking me where I sent my crypto from and if I have email confirmation I sent it

Crypto doesn’t have no email confirmation I provided my ID my passport and bank statement

Every single transaction I made on cex.io was depositing crypto selling it and sending it to my bank

The bank I provided my statement for they are still giving me a run around saying why I deleted my crypto wallets and the like

My email is [protected]@gmail.com

My cex.io user id is up151555702

I just want my money that legally belongs to me and I’m done with cex.io

I am writing to bring to your attention an issue I encountered while trying to verify my identity on CEX.IO. I was excited to join this platform and start trading. I have received positive feedback from my friends about it and have considerable experience in trading.

After checking CEX.IO website and confirming that my country is eligible for their services, I received a rejection message without specific reasons provided when I tried to pass identity verification. I understand that issues can occur even on reputable platforms. I hope to receive your assistance in resolving this issue as soon as possible.

So far I have had a positive experience using CEX.IO. Their lower fees compared to other exchanges is definitely an advantage. I recently ran into an issue when purchasing fiat with my debit card. CEX.IO asked me to take a selfie with the card for verification purposes, but I am not sure what to do since my card is virtual. I am concerned about this situation and would appreciate instructions or alternative options to help me resolve this issue.

I was an account holder for the past 3 years I was contacted by a customer service rep and told to withdraw any assets or fiat currency I own for them to terminate my account. There were no explanation why they were terminating my account. Now I'm trying to create another account with this and I'm not receiving the confirmation email. And I need this account to do my transactions each time I try to speak with an agent they keep giving me a run around I need to speak with someone in there office immediately.

I have been told that my account is permanently restricted and that they will refund all of my account balance but as you can see in the picture below they say they will refund but I am not sure about this question yes, please send money. I replied, but then of course I never heard from them again, but nothing.

This is a clear scam

User up159348497

I have been a registered cex.io user since 2016. Used it to mostly buy cryptocurrency.

Last year I initiated an upgrade to cex.io's highest level of verification. Provided them with a comprehensive set of documents, including IRS Forms 1040A, invoices to my clients, bank statements, passport scan, etc.

When they asked for screenshots of destination wallets for withdrawal transactions from [protected] I decided to cancel the verification upgrade and withdraw my bitcoins. Made three attempts to withdraw coins, but they blocked all of them. Shortly after that I received an email from cex.io informing that my account transactions are suspended.

And now I have a volatile cryptocurrency on a CEX with blocked transactions and no replies to numerous emails.

I am a U.S. citizen from Massachusetts who pays taxes and obeys laws. It is quite unexpected to witness this kind of attitude from a CEX who positions itself as a reputable company. I've started consulting with experts in the crypto community, lawyers and law enforcement agencies, but I still hope for a peaceful resolution of the issue.

Here is my last email message to cex.io, which is still unanswered:

I believe my funds are locked illegally, without a reason and a proper notice.

Hence, I have questions addressed mostly to the legal department:

1. Transactions I have been questioned about took place in [protected]. I upgraded to Address verification level after those transactions took place. I made a handful of transactions afterwards. So why cex.io is looking at the old transactions? What is so special about those transactions anyway? Can you provide any details?

2. I have no access to destination wallets, since they were not mine. Even if they were mine, why am I required to take their screenshots and share with someone? That is an unsafe practice.

3. Who authorized cex.io to request wallet screenshots from the customers? Is there a specific document or a legal entity you can refer to?

4. You mentioned regulators and rules you must follow. Would you please name any of them? For example, FTC, FDIC, FinCEN, FRB, SEC, CFTC, IRS, FINRA, State Bank Divisions who issued licenses to cex.io, etc?

5. It looks like The Terms of Use referred by one of your customer support representatives, https://cex.io/terms have changed significantly since my registration with cex.io back in 2016. I don't remember seeing any update notifications. How does cex.io make sure their customers review and accept new editions of ToS?

This exchange has blocked my money 1.5 years ago. It has been 1 year since i provided the Support with all the required documents. However, they stopped replying my by email. After numerous attempts to reach them via social meadia, i was blocked.

It seems that the good reviews are bought, i have met 200+ people who are in the same situation.

It will be the worst day of your life - the day you register on cex.io. Stay away from this website.

When I registered by them I filled out the KYC.

They had no issue with me buying crypto on their platform.

When I wanted to transfer out they asked for additional identification.

I provided it to them and they seem to ask for more information.

They also started asking information that should not be relevant as in to whom exactly I am transferring out the crypto to.

In fact I planned to by some more when the time seems good but right now I am not debating as I woould like to see that I have free access to move crypto as I wish.

I do believe its just a misunderstanding as they are very careful to protect their customers.

So now cex.io have now deleted my account without notifying me..i have been using the service for quite a long while now and have been using it in accordance with all policies and regulations.however in june of this year i got a email stating that my already fully verified account needs further information and i should send over screenshots of my account,my bank statements, my trading account and i should state my reasons for trading ‘ridiculous’…i followed through as requested and provided all required information and it took a lengthy wait and eventually after two months i went on the app one day I realized that it is stating that they dont offer their service to my country as yet,upon seeing this i made contact with them only to get a response stating that my account has been deleted and they no longer offering their services to me….this is very unpleasant,unprofessional,bias,disrespectful,disgusting and lacking customer service and very unethical…this does not look good in any way…..now after having a fully verified account i am now unable to ever use the app again and please note i do still have cryptocurrency on my account.

I was sent/deposited $100 to my ethereum address. The money arrived in my account. Now I cant sell it, withdraw it, I cant do nothing but look at it in my account. I sent a message that takes a whole day ro get a response back and they say I need a screenshot of the wallet it came from and other proof before I can sell my own money. How the hell am. I supposed to do that when im not the one who sent it. Basically I guess ill never get my money. And I wonder who does get ro keep it since I surely not gonna see it

Cex.io have blocked my withdrawals from going through for over a month now and i am not getting any information as to why or when it will be resolved…i sent over all information in terms of documents and screenshots of my banking info and trading history that they requested from me and explanations of my deposits and withdrawals as well as my reason for the trading i do.i am a fully verified user and i cant withdraw funds/profits to none of my verified cards or crypto wallet.

My user id for cex.io is: up148587142

The interface is easy to navigate and they offer a wide range of coins to choose from, although fees could be lower. Transactions are generally processed quickly but there are sometimes minor technical issues. Despite these flaws, the platform offers an uncomplicated system with adequate features for beginners.

I did have one problem where I couldn't add my debit card for funding my account, but their support team responded promptly and helped resolve the issue quickly. Thanks for the service!