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CEX.IO was the first and largest Bitcoin cloud miner. They sell shares and also trade Bitcoin. They are going to rip more people off than MAT. Gox. They are run by Russian thugs and control 51% of the market which means they can manipulate the price at will or shut the whole thing down. I worked there for a month and they were constantly stealing from clients and also tweaking the Bitcoin price.
The complaint has been investigated and resolved to the customer's satisfaction.
Really! lols, I posted a reply to a complaint few days ago and came across your complaint. Well I am with CEX.IO for past 2 years and a bit more even. Never got cheated.
I osted a couple of negative reviews about them but found out that issue was with my bank only. So I apologized. They are cool people, don't know from sorry buddy I could not stop myself from writing here.
About mining every clever person new how it goes . Even digging in your backyard looks easy and fun for the first hour and first couple of meters, then you fee the pain and stress. Same is with the mining difficulty and raised maintenance... It happens everywhere and I believe with every coin sooner or later.
Also, you have posted 4 reviews, all negative and all on 9th of march 2015! Coincidence? It seems that you got paid by some competitors to write this.
One more thing you have worked at CEX.IO and Bitpay, really? Why were you fired or why you left, may be stealing and frauds were against your principles? Nah!
I would believe your complaint and question Bitpay and CEX.IO but no, your complaints are like fairytales coming out of the blue.
Dear akhilluvs,
Thank you for sharing your experience with us.
At CEX.IO, we aim to provide our customers with exceptional service on which they can rely anytime.
All of our agents are dedicated to helping our users solve any issue on trading and answer the questions 24/7.
Furthermore, our customers may rest assured that we are a legit company and any fraudulent activity from our side is totally excluded.
We are constantly working on the improvements to our services and it is very important to hear your feedback.
Thank you for the cooperation.
People, who became a victims of CEX.IO fraud,
Please report about fraud from CEX.IO here:
https://www.actionfraud.police.uk/report-fraud-about-you
The more applications the police receive, the faster the reaction will be
Dear ScamDetect,
Thank you for your comment.
We would like to emphasize that CEX.IO is a legit and licensed company. We can assure you, that any fraud or scam actions from us are excluded. Please get acquainted with our Legal and Security information here: https://cex.io/legal-security
However, I have to admit, that we had a lot of difficulties with processing fiat transaction last Winter, some wire transfers were delivered with a huge delay. But now the situation is changed and our platform running smoothly.
Please accept our apologies for the caused inconveniences.
In case any assistance is needed, do not hesitate to contact our support team via next communication channels:
https://support.cex.io/hc/en-us/requests/new - our Help Centre
https://www.facebook.com/CEX.IO - our Facebook page
https://twitter.com/cex_io - our Twitter
up105711873
Dec 3rd - Sent in request asking why buying bitcoin doesn't work. I try to withdraw money back into account and won't let me. I followed all the steps in their video and still not working.
Seems like there's always some error/excuse why things won't work.
https://www.actionfraud.police.uk/report-fraud-about-you
Please fix asap.
I saw online that cex.io operates in Maryland but on registering my credit card a message blocks it indicating that cex.IO does not operate in Maryland. Can you throw some light in this issue so I can be able to register.
Dear Musong vola,
Thank you for your question.
We are sorry to inform you that we still have not obtained an appropriate license to provide our services in the state of Maryland.
For the latest news and updates we would kindly ask you to check our official channels on Facebook, Tweeter or official Blog:
https://www.facebook.com/CEX.IO/
https://twitter.com/cex_io
https://blog.cex.io/
You may also contact our Support Team 24/7 via our Help Centre: https://support.cex.io/hc/en-us/requests/new
Thank you for your understanding in advance.
There is no ID verification process been done. Its already been 3 weeks. My deposit of USD200 is unable to withdraw. ID: up112853259
You can't run, I will look for you.
Dear marcus hu,
Thank you for your comment and user ID provided.
Looks like there was a delay with posting your comment.
According to our system records, your initial application was rejected and you were asked to resubmit it once again after 30 days from the rejection date. However, we didn't receive your application so far.
We would also like to mention that you have successfully traded with your deposited funds and withdrew them from your account in cryptocurrencies.
Please let us know if you have any other requests, we would be glad to assist you.
ID: up105711873
Dec 3 - contacted them why buying bitcoin won't work. A few days later tried to withdraw funds into account. Doesn't work. Followed steps in tutorial video and everything. Then get a message saying withdrawals don't currently work. In the meantime my money is in limbo.
https://www.actionfraud.police.uk/report-fraud-about-you
Dear zacksby,
Thank you for sharing your concern.
Unfortunately, there was a delay in posting your comment.
We are sorry to inform you that users from the USA can withdraw only cryptocurrencies. This information can be checked on our Limits and Commissions page: https://cex.io/finance/limits-commissions
Unfortunately, we cannot influence government regulations, thus, fiat withdrawal option is unavailable for users from the USA.
According to our system records, you have successfully made withdrawals of cryptocurrencies, so you may withdraw the rest of it.
In case any assistance is needed please contact our Support team via https://support.cex.io/hc/en-us/requests/new
I made a SEPA withdrawal (29/11/17 7:25am) and now (05/11/17) I don't have received it. ID up105452774
Please tell me something!
Dear Sergi Cabo,
Thank you for your query.
There was a delay in posting your comment.
We have thoroughly investigated your situation and would like to inform you that the mentioned SEPA withdrawals were completely processed on our end and the funds have left our platform.
If you require any assistance or have additional questions, our Support Team would be ready to help you 24/7. You may contact our agents by the following link: https://support.cex.io/hc/en-us/requests/new
Looking forward to hearing from you.
up112750492
I has been withdraw 500 dollar on 29-12-2017
Next 500 dollar is 30-12-2017
Next 500 dollar is 31-12-2017
Yet not come any payment in my account
Take necesary action immeadiately thanking u
Punitha paul
[protected]
India
Mail id : punithapaulmp@gmail.com
Dear Punitha paul,
Thank you for your post.
Unfortunately, there was a delay in posting your comment.
After checking our system records, we want to inform you that all your above mentioned withdrawals were completed back in December.
You have also contacted our Support Team and they have provided you with all the necessary information.
In case you still have any questions or need our assistance, please let us know.
You get the money from my credit card with one second time, and when I need to withdraw you said rejected without any reason, ticket number [protected], trying bank transfer same problem, trying sepa same problem,
Dear Mohammed Sam,
Thank you fo r your comment.
Unfortunately, we were not able to find the abovementioned ticket. In order to help you, we kindly ask you to provide us with your user ID so we can identify you in our system.
Looking forward to hearing from you soon.
HELP Sent BTC to BCH wallet addressat cex io Help me please my thickets are 438098, 437918, 436108 pleasee help me to recover funds ... waitin for support but no respond yet, i emailed support@cex.io and opened requests in help center but no results .. nobody answears me ...
Dear 318g2,
Thank you for your post.
Looks like there was a delay with posting your comment. As we see your issues were resolved back in December.
Please accept our apologies for the caused inconveniences.
UP111001331 is my user id.so when I enter my master card it shows that card declined but I have money on my card.help me to verify this card
Dear Eashan Vithana,
Thank you for your comment.
Unfortunately, there was a delay in posting your comment.
We can see that you have contacted our Support Team back in December and have a card verified on your account.
We would be more than happy to assist you with your queries if you still have any.
Hi,
Accendently, my phone google aut. (2FA) was cleared so I don't enter site and witdraw because of 2FA .
I have send a lot of mail since at about 2 weeks but they havent response for mail.
They havent any support team for help .
they don't want to solve the problem of knowing
For this problem :
First request date :11/29/2017
#454025
#421998
Dear Kemal Hakan,
Thank you for sharing your concern.
Looks like there was a delay with posting your comment, as your issue was resolved back in December. We would be grateful if you update your comment here and please accept our apologies for the previous inconvenience.
Looking forward to hearing from you soon.
Huhh, It's unbelievable how this company can't provide even a phone number for contacting them.
Already waiting almost one week to get my money into my card and nothing is happening, nobody is looking at my request for days. It's clear, they just don't give a [censored] about anything and by the way (they provide 24/7 support, hahaha).
Dear Loiality Jhon,
Thank you for your post.
Looks like there was a delay with posting your comment. Please clarify, do you still have any issue and is there anything we can assist you with? In case any help is needed please contact our Support team via https://support.cex.io/hc/en-us/requests/new Kindly be informed, that currently, our reply time is about 15 minutes.
Looking forward to hearing from you soon.
Hi my account no is up109202062. the inward remittance of USD 300 is still not showing in the account. Please help.
Dear Baneesh Banwait,
Thank you for your comment.
As we see, your issue was resolved back in November, we kindly ask you to update this post and confirm that you have received your money.
We are sorry for all the inconvenience caused, we did our best to help you with this matter.
up106388199
No way of withdrawing BTC from the website
Finally found this link:
https://cex.io/trade/withdrawal#/currency/BTC/instrument_id/crypto
but no confirmation email being sent.
There is nothing in my spam mail / junk mail box
Dear Gary Col, as we can see, your issue was already resolved.
In case there is anything else that we can help you with - please let us know.
As per reference numbers provided by you of dated 19/06/2017 till now bank is not received any payment . Even I talked to bank head office and customer support regarding this but of no benefit. It's really harrassi
ng and disappointing as it is my first transaction and more than one month passed but there is no solution.
up106263617
Dear vikas malik, we are sorry for the late reply.
As we can see, your issue was solved earlier.
Please let us know if there is anything else that we can assist you with.
So, I trade Ya, and the indicator is green and plus when the timer runs out... SO WHY THE [censored] WHEN I REFRESH IT SAYS I LOST THE TRADE
I have a video of me Cleary winning a trade.
and I also have a picture of the aftermath of the red number instead of the green one. what chart dose cex.io really use its not trading view its Cleary present
no attention
I've been trying to withdraw fiat to my MasterCard and it is getting rejected. Previously I was using Visa for the deposit. Is there could be an issue with MaterCard withdrawals?
I've been trying to add a new card to the app, because my previous one has expired but each time I try to add a new one the error shows "esockettimedout".
I've never face like that before. What should I do?
I'm having trouble finding clear information about the fees and commissions charged by the platform. This has made me hesitant to make trades, and I think CEX.IO could benefit from offering more transparent information about its fees.
Greetings
I deposited funds into cex, after the deposit confirmation, I tried to withdraw but couldn't and was told my transactions have been suspended due to kyc, was asked to send screenshots and documents, I did so but has never been assisted.
We are sorry to hear you've experienced any issues while using our platform.
As far as we are a regulated crypto exchange that places a high priority on effective and reliable collaboration with global regulators, our team may request additional information to verify your transaction as per our Terms and Conditions - https://cex.io/terms.
We acknowledge that undergoing the mandatory procedures can be a demanding and time-consuming process. However, it is our legal obligation to conduct these checks on our users. These procedures are necessary to maintain our licenses and ensure compliance with regulatory requirements.
Rest assured that our team will contact you as soon as we thoroughly review the information you have provided. Meanwhile, please let us know your UserID and we'll check the status of your case with the team.
I initiated a withdrawal of USDT from CEX.IO which was shown as completed in the app, but after 1.5 days my funds have not shown up in my bank account. I understand crypto exchanges sometimes have delays sending crypto funds. Yet, if my funds don't arrive within a reasonable timeframe I'll have to take action.
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the delay in your funds appearing in your bank account. While withdrawals from CEX.IO are typically instant, the processing time on the bank's side may vary and can take up to 3 business days.
We kindly ask for your patience and understanding during this process. Please keep us updated if the funds are successfully credited to your bank account. If you have any further concerns or require assistance, please don't hesitate to reach out to our support team at support.cex.io or email support@cex.io.
USER id: up119976625
day 2 still no progress. Very disappointing.
July 15 still no reply from support. it is the 4th day from withdrawal request.
It’s been a year now that I can’t withdraw my legally earned money on cex.io. They requested many documents and information that i provided and they did not respond now they even blocked my feedback, account and support.
Hello. We are sorry to hear you've experienced any issues while using our platform.
As far as we are a regulated crypto exchange that places a high priority on effective and reliable collaboration with global regulators, our team may request additional information to verify your transaction as per our Terms and Conditions - https://cex.io/terms.
We acknowledge that undergoing the mandatory procedures can be a demanding and time-consuming process. However, it is our legal obligation to conduct these checks on our users. These procedures are necessary to maintain our licenses and ensure compliance with regulatory requirements - https://cex.io/legal-security.
In the meantime, we kindly request that you share your UserID with us, so we can check the status of your case with the team. Thank you for your understanding, and we appreciate your patience.
Hello,
I have been trying to withdraw money from cexi.io to my debit card for 1 week, and it always says "failed". I am also trying to transfer Etherium somewhere else again "failed". Please explain to me what was happening with cex.io?
Hello Suir,
We apologize for the inconvenience you've faced with your withdrawal and transfer attempts. We understand how frustrating this can be, and we're here to help you resolve the issue.
We kindly ask you to check your Notification Center and the email associated with your CEX.IO account. There might be a request from our support team that requires your attention to proceed with the transactions.
In case you haven't received any communication from our support team, we recommend reaching out to them via the chat at support.cex.io. They will be able to assist you promptly and provide specific reasons for the failed transactions.
We appreciate your understanding and patience, and we're committed to ensuring a smooth experience for all our users.
no confirmation email to proceed with the crypto withdrawal, contacted all channels but no response for 5 days now. still pending transaction. such an inconvenience!
User Id:up119976625
Dear User,
Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced with the withdrawal process. However, upon our check, we couldn't find any recent incoming requests from User ID: up119976625 to our support team.
To ensure a prompt resolution, please make sure you are contacting the support team through the appropriate channels. You can reach out to our support team via the chat feature at support.cex.io or by emailing support@cex.io. Rest assured, our team is here to assist you, and we'll do our best to resolve your issue as quickly as possible.
Please don't hesitate to reach out through the correct channels, and we'll be ready to help.
Thank you for your patience.
What a great exchange with no issue,trading spot in this CEX is Given ☺️
Thank you for the kind words! We're glad to hear that you're enjoying your trading experience on CEX.IO. Our team works hard to provide a seamless and reliable platform for all our users.
You can use the Cexio exchange without any great fees. The community is great, reliable and everything is done to help the community. cexio exchange plus is now live and definitely use it if you are new to trading
NO DİSLİKE PERFECT EXCHANGE.
Thank you for your positive feedback! We're delighted to hear that you're enjoying your experience with CEX.IO. Our team strives to provide a reliable platform with low fees and excellent community support.
Cexio Best exchange Ambassador program live
Meet the ease of cexio. I have been using it for 3 years. It is one of the best crypto exchanges.🔥
We're delighted to hear about your positive experience! Thank you for choosing CEX.IO as your trusted crypto exchange.
Yes, CEX.IO is one of my best exchange. It allows for fast transactions. Their security is top notch. They have a user-friendly interface. What else can I say. I'm just okay with it.
Thanks to CEX.IO team
Thank you for your kind words! We're thrilled to hear that you're satisfied with our platform. At CEX.IO, we strive to provide fast transactions, top-notch security, and a user-friendly interface to enhance your trading experience. We appreciate your support and look forward to serving you further!
🛡️ Secure your crypto journey with CEX.IO!
Compliant with regulations and boasting top-tier security measures, it's the platform you can trust.
Plus, it's user-friendly! Don't wait, join the secure side now! 🚀
Thank you for recognizing our commitment to security and regulatory compliance! We're glad to provide a user-friendly platform you can trust for your crypto journey.
One of the standout features of CEX.IO is its compliance with regulatory standards, which enhances trust and transparency for users. Additionally, the exchange offers advanced trading tools and features such as charts, indicators, and API integration, empowering experienced traders to execute sophisticated trading strategies.
Thank you for acknowledging our commitment to regulatory compliance and providing advanced trading tools! We strive to maintain trust and transparency while empowering our users with the tools they need for successful trading.
I highly recommend using CEX.IO; it's fast and user-friendly.
Thanks a lot for sharing your experience with us!
Highly recommend CEX.IO for anyone looking to start their journey in crypto trading. Exceptional service and a secure platform to trade on.
We appreciate you sharing your positive experience with us!
CEX.IO is a reliable and user-friendly cryptocurrency exchange! With a vast coin selection, competitive fees, and robust security measures, it's a top choice for traders. The platform's intuitive interface and responsive support team make it an excellent option for both beginners and experienced users. Highly recommended!
Thanks for your kind words about the CEX.IO platform.
I lost money to a fraud trading platform, I will recommend the help of Trad ereport. 0rg got my lost investment funds back through their reliable service without an upfront fee. They are legal recovery consultants that can help you withdraw your frozen funds.