CEX.IO
Reviews and Complaints

Overall, it's a passable cryptocurrency exchange platform for beginners due to its user-friendly interface and wide selection of tradeable coins. Although transaction processing is generally fast, fees could be lower and there are occasional technical glitches. However, for someone just getting started with cryptocurrency trading, it offers a simple enough system with enough coin options to be a good option, despite its imperfections. There is certainly room for improvement, but for now it serves as an acceptable choice for newcomers to the space.

I have had a reasonably good experience using the CEX crypto exchange. It was very straightforward to setup my account and deposit funds onto the platform which I appreciated. There are good educational resources on their website available to help users understand cryptocurrencies and how to trade.

But I have had some frustrations with the address verification process when trying to withdraw funds from my account. The first time I attempted to withdraw my crypto, CEX declined the request due to an issue with my provided address. I was not given a clear explanation of what the specific problem was, which made it difficult for me to resubmit the correct info.

Hello I'm Suresh from India, there are many scamming platform. I trusted them with my funds and regretted it in the long run. It took a long time before I could be able to hold them liable for what they had done. It is a pattern of theirs to lure you in with investment plans, with you thinking you’ll be entitled to profits and even access to withdraw your funds outrightly, they deny you all these. In my own case, binary option victim Education at consultant dot com took it into their hands to help adjudicate and resolve the matter, I got back my funds and they got blacklisted as far as I am concerned. I advise you to do same. You can as well write to me on whatsapp my personal whatsapp to explain to you better, +[protected]

Kumaprakash12345 at g mail dot com

Again, like so many, can't withdraw my funds. Unrealistic requests for evidence of previous trading. Already sent so much data and information. I would not have to provide some of this information for a mortgage (this is for £700 ish) it's ridiculous. Stalling tactics until I give up! Well I won't, will be seeking advice

Been on your platform for years and been verified.

Now 2023 and it's locked up. You just blame KYC (excuse)

My id is up13746649 on CEX, my account is blocked for 9 months, before more then 6 months i send all what they ask, few times i was asking what is status of my case, very time they say dome department are checking. I send all communication, electricity bills, screen shots, photos of my rigs, many time explain all questions, but there is no answer what is necessary to unblock my account.

Cex.io has frozen my assets for at least 12 months

I suggest everyone avoid this service.

I'm from Costa Rica and I am a very respected businessman here. My money is clean and it's been back and forward presenting several documents to prove that I earn my money, even showing the salaries come from respected companies in the USA.

Their response time is an average 2 months and I am very concerned for how long will I have to wait or if this actually a scam.

CEX.io has been frozen my money and crypto for 12 months for no reason. They intentionally try to slow down the verification process.

I am Jose Calvo, UserID up139055185 and had invested a serious amount of money thinking CEX.io was an efficient and transparent company.

#withdrawal request delayed

I hope you could help me solve my problem about cex.io when I purchased btc last May 8, 2023 1:35 Am. The deposit was successful and they deducted the money in my account. I made a withdrawal in my wallet but it has not been sent yet to the wallet address and until now I am waiting. I sent a mail to support team but no response. I sent mail to cex.io complaint team they said they will try to check my case and temporarily paused the network. It’s been 4 days I have waited until now no progress and still on processed in the status. I am worried and disappointed of this issue. Please help me contact the cex.io and help me fix this problem

As soon as possible thank you.

Acc# up132336516

I'm fully verified for 10k. I made a deposit from a (1xbet) site they said was forbidden, fine I understand this I asked a simple question if I broke tos I understand but give me a chance to withdraw my funds, the operated told me " she will think about it. Its been 3 days no response concerning my own money. I'm literally here begging for my own money. Further more they dont even have a list of prohibited sites u can accept deposits from. People are not physic to know which sites are prohibited or not.

I was new to the company they approved me for all verifications let me make and withdraw transactions a few times then I get a $1800.00(usd) btc deposit from a friend as means of a personal (both parties in agreement of the transfer of these funds ) transactions (they are to far to see smd depositing bitcoins through a BTM is the quickest easiest way to obtain and transfer funds backand forth . The deposit took a whole 24 hours to deposit the never would allowe to transfer again for a email about some KYC complience .. answered every question truthfully provided all documents corresponded to every message and more that stop messaging once I provided all they asked and still a month later have not been given access back to withdraw my funds

I suggest everyone to avoid this service.

They blocked my account since 5 months for being citizen of i have been providing their support with enormous amount of documents between December 2022 and April 2023, after what the Support just stopped responding.

CEX.io has been using my money for 5 months for no reason. They intentionally try to slow down verification process.

Im Blagoj and they bloked my acc with 19.000 usd

my dad give me money all the transactions from bank i sended to them and they are still not solving my problem, i give them all information where is the money from and etc...

I have compared two features which they offer for trader. First is their regular spot trading platform which is looks and feels absolutely ok for beginners. The seconds one is their new trading option called Plus. It's more proficient in terms of the functions and has more options which I prefer in my trading process. TradingView support is must have, so I'm glad it's included. So they cover both camps. For now, I'm absolutely satisfied.

This will be my process that I will follow because it is too much for me to wait, it is unbelievable what services you provide to your clients, I can't believe how careless you are with your investors, I will not stop here until I get my money back, I don't think I'm asking too much, so many days to give me my money.

In the end, someone has to set you up. I for one assure you 100 percent that I will not stop here until I see my money back.

You just trick them with your email that you send them once a week or when you feel like it, but you mock the client who deposits his money in the last resort.

ID-up159316176

I've been your customer for almost 4 years, and you've decided to delist some coins that I owned on my CEX.IO's account. But the issue is that I can not withdraw them. The admins in Telegram group advised to exchange it or to withdraw it but these coins disappeared from my app and on the web version I can not perform the operation. Please, advise what to do?

Greetings

I deposited funds into cex, after the deposit confirmation, I tried to withdraw but couldn't and was told my transactions have been suspended due to kyc, was asked to send screenshots and documents, I did so but has never been assisted. That's was beginning of March, around the 6th of March, it is over a month now since I submitted my documents. I tried to raise complaints, and recently support have decided not to respond to my queries. When I withdrew the money from the trading platform it was because I needed the funds urgently, I had to terminate my contract before time, but is now paining me because if the funds were still where I was withdrawing from, it could be more Dan 10 000 usd now instead it is losing value in cex, I deposited 303 now is 256.

User ID : [edited]
Email address : [edited]

Please assist me, is more than a month now, still having locked up funds in my account.

Resolution : Please let me withdraw my funds, remove the suspension so that I take my funds out you will continue with the kyc verification issue after that.

Cristian Toparceanu

00:30 (1 hour ago)

to Margo

My name is Cristian Toparceanu and I am now your client and investor. I live in Great Britain in the City of LONDON.

Please reply to this email. Because I don't think it's ok for someone with his money to wait for an answer and not be given an explanation or an answer.

After I deposit a large amount of money, is block my transactions so I can't withdraw the money and then you send me again to check if it's me and is reject me.

When I opened an account, why didn't you reject me until I deposited the money with the account? after which they sent me a notification to scan my face and passport to which I was rejected by CEX.io. The same documents were used to open the account. Now I have to wait another 28 days to be able to verify my identity, I sent directly to the CEX.io portal all the documents from my account, passport, driving licenses, identity card, proof of my bank statements from a month ago and from the current month. But with all this, I don't understand why I have to suffer after depositing a large amount of money, after which I am suspended from withdrawing money from the account. I don't think it's okay what's happening to me.According to my searches, I am not the only person with this problem, anyway you will have a very low review. In the last short period, most investors are complaining about the same problem. I sent several emails but in vain, as no one has answered me for few days ago, I am waiting for an answer. ON THE END NOTHING CHANGE. I have provided Support with dozens of documents, photos and videos to get through verification process and to be able to unblock my funds. However, after a long verification process where all the docs have been provided by my side, CEX.io just stopped replying.

Your service is holding my money for no reason and is intentionally trying to slow down verification process by not replying at all! I can't do anything at all, I can't use a normal account because it doesn't help me at all!

All my transactions are blocked, I can't withdraw any money from the account.

But I do not understand why?

ID Costumer-up159316176

Many Thanks

I suggest everyone to avoid this service.

They blocked my account since 13 months for being citizen of Russia. Although, i don't live in Russia and have Israeli citizenship, i have been providing their support with enormous amount of documents between October 2022 and February 2023, after what the Support just stopped responding.

CEX.io has been using my money for 13 months for no reason. They intentionally try to slow down verification process.

I was asked about a transaction that i withdrew from CEX in March of 2022. It was in the amount of $170.00. I have processed so many transactions, that I do not have that confirmation any longer and the wallet that I sent it to is no longer around or in use.

I now have CEX holding $5,000 of my funds hostage. Money that I need for an emergency situation.

I am not sure what I am going to do. I can't believe that this is happening.

As a new trader on CEX.IO, I'm struggling to use the platform without adequate educational resources. It's disappointing that CEX.IO doesn't provide more guides, tutorials or videos to help new traders navigate the platform. I think it's essential for any exchange to offer these resources to ensure that users are able to make informed trading decisions. While the variety of cryptocurrencies offered is impressive, the lack of educational materials is a major drawback for me.

I was a customer and an account holder since 2020, I recieved an email couple months ago requesting my identity verification and the verification of a card ending with 1629. I verified my identity and mailed support because the card I had in my possession ended with 1624, continuously I was told to verify my identity even thou it was resolve so I went a spoke to a customer representative who reassured me that they'd got this issue I'm facing sorted out however I recieved an email stating that I will no longer be offered the service from this platform inwhich I had a few crypto coins I couldn't access because the platform didn't gave me the go ahead it was limited so I told them thst I'll live with the losses is minor just close the account. I think it was unfair for me as a customer and I would like to create a new account, I didn't even get the chance to explain what took place I wasn't in breach of any policy either I ask for them to explain to my why they wanted to deactivate my account and I did not get an answer I definitely need to speak with someone in management.

Hello, I have problem that cex prevents me from withdrawing funds (not deposits). I have over 2500 euro being stuck in the platform for weeks, which has prevented me from trading. The cex team asks me for detailed information about all my transactions, including my wifes and my marriage certificate and detailed info on external platforms im using. They keep giving me batches of questions and take weeks to answer... This has happened with several lists of questions but nothing seems to satisfy the support team. What should I do? Feels like my funds are being hostage