Green Dot
Reviews and Complaints

Wow... I bought a green dot pre-paid credit card to take care of some business that I had to do online. First off they told me I couldn't register my card because apparently I already had a previous green dot card from years earlier that I must've forgot about. Okay... After I hung up the phone I had more questions. Everytime I tried to call back there was absolutely no options to talk to anybody! It was so aggravating! They kept telling me to enter my card number if I wanted to talk to someone and everytime I did the machine would say "you're refund was requested on 'blah blah blah etc.' thank you and goodbye. And then they would literally hang up the phone on me. I swear to god I have never been so annoyed with any other company before in my entire life. Don't ever use this company they're the worst! Ugh so mad.

Warning! If you never want to see your paycheck money, put it on a walmart money card or lord forbid on direct deposit. You will never see any of your paycheck money in cash…
Ever again! I had a walmart money card for a couple of years and used it sporadically and it worked okay. Recently when my bank started charging alot of fees and held my auto deposits over the weekend I started my direct deposit going on the walmart money card. Suddenly there are 2 unknown online charges on my card, the robot-like asian customer service people could not answer my questions because it was not on their script, they could not tell me where the charges came from and they would not forward me to an american supervisor and refused to send me to the survey they offer at the end of the call and then disconnected my call. They said they could not tell me who made the first charge and could not block it (It was still pending). I purchased another card to move my paycheck money into until I could get my direct deposit stopped. I paid $ 3 to open it and I received the permanent card yesterday and I received another ‘monthly’ fee when I have only had the card 10 days. I called to dispute that and they did remove that second fee however… they get you coming and going on fees unless it is an automatic deposit and then that is when your nightmare begins.! Your paycheck is automatically deposited and you expect to get some cash, right? Dream on! They have policies that restrict you from getting any of your hard earned money in cash! These people running the “walmart money card show” that ‘now have your cash’ are non-americans, probably chinese because customer support is somewhere in asia and they are using our funds to support them, because they certainly are not letting us have our money after we have made our deposit.in order to use the money I had on my one compromised card, I had to make an online purchase (Even though the unauthorized charge was from an online purchase), I did that and had the card closed. However when the second unauthorized purchase credited me back (After I called them and said it was unauthorized) I can’t get that money and walmart money card refuses to transfer it to my new card I bought because of the unauthorized charges. They said they had to send me a check for the balance…checks in the mail…yea right, we will see if that happens. After I had my auto-deposit transferred to my replacement card, I went to get a money order for my house payment and some cash. Customer service said they could do the money order but I could not access my payroll deposit and get cash, as it is against their policy.

After all this, my direct deposit finally ended and I had a balance of $24.25 on my card, I wanted nothing more than to clear that balance and close that card. Guess what? I could not! I went to walmart and tried to make a purchase of $44 and tried to use the $24.25 balance against that as a debit and it would not take it, denied. I tried to use it as a credit and it wouldn’t take it, denied. I went to customer service to see if they could make it happen, they could not, denied, even though the available balance said $24.25. They could not give me cash back, denied, they couldn’t run it as a debit or a credit even though they clearly had printed notice that I had $24.25 available. I called the asian customer service from their phone in customer service and after being told by the non-american I had a temporary card, as it said on their script (Which I did not, they obviously did not know what I was talking about (They are chinese after all), to which I asked for an american supervisor, I was left on hold for 15 minutes until they hung up. I wanted to call back but the walmart customer service desk said they could not tie up their only phone line with my calls to the walmart money cards customer service and stated they have no control over any of that because they are not affiliated with them in any way, had nothing to do with the walmart money card people and made many apologies to that effect. The only way I was able to spend the $24.25 of my last payroll deposit was to pay it online against a utility bill, which I did and so far they have not denied it. I don’t know anyone that needs that much hassle to get access to their paycheck!

Walmart is using the american public’s direct deposits to subsidize whatever support they are giving to china. Your deposit on a walmart money card is going to foreigners to use to collect the interest and make investments from, with our hard earned money, overseas!..
Walmart is un-american for allowing that to happen! They don’t even support their widely advertised money cards and direct deposits. Their customer service people, when pushed, say they have nothing to do with the walmart money cards. Your deposits are going directly into who knows who’s bank and you will never see them again. Plus the cards don’t work everywhere, try buying gas at midnight at maverick…it ain’t going to happen with this walmart money card. It’s a pain and could be life threatening in the dead of a wyoming winter night with no gas to get you home!

All americans beware of walmart money cards. Walmart is undermining the financial stability of america with these actions and should be stopped. (This coming from a 12 yr walmart supporter… (When you move from the city to rural wyoming, driving 60 miles to walmart is the only place you can get groceries, home improvement, auto supplies and kids clothes all at once).

bought unreadable reload cardfor 500 dollars
they will nottransfer money
have recipt
have bad card
and no money

I used this card for around a couple of years and all seemed well, until. short story I loaded a few grand with a few moneypaks. And over the next couple months spent the money. during this time i had to get a rental car, the rental company places a hold of $50, for deposit, and as i had the car for a month they placed another hold for $150 and one more for $600. When the car was returned i had a positive amount of approx. $400 in my greendot account. and was very sure of this amount as i kept a tracking system as usual for my spending. Well the car rental company for amazing and exceptional, so as usual they charged me the final amount for my rental of approx. $670. So with a balance of only 400 my account went negative, but only for a few days as the deposits were suppose to drop off within 3 days. Green dot has a manual drop off date of 90 days if the charging company does not take the funds... well within a week the 50 and 150 had dropped off. and my account was still negative $70. after two weeks this did not drop, so I called greendot to see whats up. And all they needed was a confirmation note from the rental company to release funds with a couple of signatures faxed to them... Well the rental was more than happy to help, So I literally did this phone calls with greendot 4 times with the rental company on the phone and they faxed the paper multiple times over the course of a month. These phones calls taking a ridiculous amount of time with many holds and high hold times... but much of mine money was at stake and I am never one to get irrate or mean on the phone since i hate when others do that... But getting back to the complaint... So after many failed attempts I was in no more mood to call and have to re-explain my situation to a new person each call. So i looked at greendots policy and decided to stop using the card and simple wait the 90 days for the manual drop of the deposit and my money to be available. Well the day comes and funny enough the deposit finally dropped ( mind you i checked the account multiple times leading to this point and even the days before, it was still on there). But very annoyingly my account balance was empty, and even worse with a couple of monthly fees tacked on... Like im expected to pay after they stole 500+ from me. So I again call greendot, But this time is absolutely terrible, because if you have ever called this terrible company that saves money by hiring over seas and cuts corners (apparently) you would notice they speak very bad english and understand less (likely, to pretend to understand less, also likely hired so as to act confused so the customer gives up, proof later...) I hate talking this "smack" and feel stupid for it, but honestly its true and I cant help but be upset by this and Im the most mellow punching bag person you could know. Anyways... So Im trying to explain and trying to think how to explain that 3 months ago a deposit was on my account. While they are on their computer trying to see this deposit hold that has dropped and is no longer there and no sign of it... So they ask the typical questions like when did i deposit the money and blah blah blah... But its very hard to explain everything that has happened, so i tell them look. If you just add all of money and from transactions you would see it adds to exactly the amount missing. Funny enough I had done this with their online transaction history, it matched perfectly with my own and showed hundreds missing even though online it says im negative 11.90.(fees). So they get very confused and say they cant see any deposit from said rental company and they ask to put me on hold... after an hour the phone disconnects... I call again to get a new person and start the process over, after much time I am put on another hold. 4 hours later I hang up and give up on this whole thing.

Regardless they lost a good customer that constantly recommended and told people to buy, and now working at retail stores I spread my story and warn others. I have another company that I love, They offer many great features and awesome surprises, even randomly gave me a better membership and cut my fees. So forget greendot. This happened early 2011, and I have checked the account multiple times and still never received my money back. Thanks again for screwing me. If I can help one person with this post, Then maybe i can feel some retribution for my lost money. Also all aspects of products/ customer experience should be kept within the country of use/purchase/care/etc.

Thank you for your time.

On May 11, 2012 i purchased a moneypak card from cvs. The next day the funds were unavailable. i called customer service and they said that the card is invalid. after further investigation they found that the money was loaded to an mci card. i asked how could they load their card without my pin. they said that there are numbers on the receipt that could be used. they told me that if they could get the money back from the person who took it only then will they refund my money. but they cannot give me any information on the person who took it. i am left to believe that either an employee of cvs or someone who works with moneypak is defrauding people. No one had access to my receipt except me and the persons at cvs. 5 days later i am still waiting for a resolution. i guess my money and circumstances are not important moneypak. I hope they go out of business because their customer service is poor, and they were rude to me as if i stole my own money. i am the one who had to sit on the phone with them for hours while they transfer me to different departments and have me give the same repetitive information over and over. i called on a weekend and after all the time that i spent on the phone with them, they tell me that i have to wait and call back during weekday business hours. Needless to say, i will not be buying anymore moneypaks. They lost my business with the customer service alone. I could live with losing $25, but my time on the phone with them was worth a 100 times more than that. If you buy a moneypak to load your card you best do it as soon as you purchase it.

I received a check stating that I was awarded a 10, 000 cash grant and the 960.59 was to be used to get 500.00 dollars Green dot Money Pack and the test of the money was for me. I would receive the other 9, 040.00 dollars by over nite mail. Well guess what it never happened. What worries me is they have my social security number. Not to mention I had to take a loan out to cove the returned check. My wife and I are both disabled living on a fix income and we are raising or grand-daughter. The last thing we needed was a scam that put us into debit. I will be filing charges against all that is in this scam. Some one had better step up and make this right.

Chancy G Spencer, Jr.

I approached Green Dot, because I wasn't sure that could pay my Property Tax. At the time I wasn't aware that without my permission, they transfer my Social Security Benefits from my bank to their. So the funds were transferred for Nov. & Dec. 2011.
Ms. Julie Hooper from the Bloomington MN Office knows the details, in fact she transferred them back to the right bank

I purchased a green dot card to pay a bill. I had one previously but was unable to find it, . When I purchased the card, it was not until after I got home did I notice the store did not charge me for fee for the card of $495. When I went to register the card on line they would not do so. They told me that I would receive a refund in 10 days. So I went the following day and made sure the 4.95 was charged and figured there should be no problem with registering a new card. When I went to register the second card I had the same response. I did ask for a refund of this card because I knew it would be a 10 day wait and I could not wait 10days for a second check of 140.
I phoned the company the next morning and asked them to issue me a card that I could access or transfer the payment of 140 to her account so I could use one of the two purchases that I made to pay a bill that was due. Well after and hour on the phone, one lie after another, first they were going to make sure I could access the funds., then he said they already sent one of the checks but would speed up the processing of them both and make sure I got the money asap. Well if they already processed the first refund how the heck can they " speed up the delivery of it. Another lie. Bottom Line don;t deal with these people, they sit on your money drawing interest and don't back up their promises. I still don't know why they would not issue the card to begin with
BAD BUSINESS AND BAD CUSTOMER RELATIONS. PERIOD.

Bought a VISA debit card (temporary) @CVS for $4.95. Put $160 on it. I went online to register it. Tried to order online. (Fineprint said could be done.) A Problem: was NOT REGISTERED!. I called their support 1-866 number. Registered there via "Mark". Tried to go online to access my acct: needed to login with username and password. BUT, NO WAY TO CREATE ON-SITE! Then received e-mail to go to "mygreendot.com" to establish username and password. Did that. Tried to access my acct online. Was told username and password DID NOT MATCH ANY ACCOUNTS! i HAVE SPENT 2 HOURS OF MY TIME (AT WORK) WITH THIS BULL! I AM EXTREMELY FRUSTRATED AND VERY ANGRY! OH, I TRIED THEIR PHONE NUMBER SELECTION TO SEEK A REFUND- SENT TO REGISTER~~~!

I have been using my walmart money card for about 2 years. It has been very nice and convient. The fees were even better than a banks. But I did not authorize a transaction and they charged it. I called to get it credited back on my account and they told me much like the others I see I had to wait 10 days. I stupidly get my check direct deposited on this account and they have placed a hold on the account. So I have NO access to my money. now when I try and call customer service it will not let get through to a LIVE person. It keeps telling me that my account is not found. Please dont make the same mistakes that I did. DO NOT USE THIS COMPANY!

Hello we are going through the same thing right now. My boyfriend purchased a card from Rite Aid Yesterday February 21st 2012 At 8:50am in Syracuse NY for $310.00. He scratched off the back of the card and the numbers that are needed to use the card came off the card too and was scratched off as well. The Rite Aid store called Green Card to explain the card was a bad card and he needed a refund, and Green Dot Pk representative said they will get his refund in 4 hours. When he called Green card; 5 hours later they stated that their representative called and verified that Rite Aid had given my boyfriend an instant refund. We called rite aid with Green Dot and Rite Aid stated that was incorrect and was never said to anyone at Green Dot, that a representative from green dot called and said they would refund him that day. We have been on the phone for 2 days fighting for our money back and we have been on the phone with them for over 2 hours, as he told them he will not wait for another phone call to just to continue investigation. Now they are saying they have to continue the investigations because the Rite id manager did not provide enough information.

I ordered a green dot prepaid visa.. I loaded $300.00 and tried to shop online..and the store said the card was not authorized so, i assumed my card was not accepted, then to find out i was still charged for the items..long story short i never got order online and im still waiting around for green dot to refund me my cash.

I made the mistake of activating the card using the name of an acquaintance who skipped town. The day after I bought the card I attempted to contact Green Dot. I sent about 15 emails over a ten-day period. Green Dot responded to none of them. They kept giving me the same customer support number that would not let me advance past the zip code challenge. Finally, after sending dozens of emails and attempting ten or more calls I reach someone. She initially tells me that Green Dot would be willing to let me send them proof of my identity. I thank her for the opportunity to do this. Five minutes later she has changed her mind and tells me that Green Dot refuses to allow me to change the name of the card to mine.

The bottom line is I have been stolen from. The receipt that I am holding on to is being nullified. I have never felt quite as cheated as Green Dot has made me.

Please avoid Green Dot Pre-paid Visa like the plague that it is.

Using this card is a waste of time. it says its re-loadable but its not unless you provide the company with your social security num.

Well ok i have been useing my greendot card about a year sofar but a munth ago thay sent me a card that wasent reloaderble then when i used the card on ebay thay sead i still had cash on it so i used it agen to make a lone store shorte geen dot made me get an over draft on my bank account.

Dear sir, I sent green dot corp./walmart money card.com, six written statement of unauthorized debit charges forms, and talk to them by phone, telling them that I wanted a refund. And that I want to get rid of my old debit card and have them sent me a new one. But I am not getting any answers from them. Can you help me with problem?, my cell phone is, [protected] signed terry e. Smith-bey date 08/31/2011 - time 12:23 am eastern time

I received a moneypak from a friend and loaded it to my Mango prepaid card for $122. This is the 4th moneypak they have sent me in the past month for some website work I was helping them with. I have never had a problem with the moneypak until this time. It loaded just fine on Wednesday 8/17/11. On saturday 8/20/11 my husband attempted to access our mango card and was told our acct had been frozen (including funds from his weekly employment direct deposit). He was transferred from Mango customer Service to Moneypak because they said Moneypak had alerted them of a fraud claim filed and to remain partners with moneypak they have to freeze our account. So he gets moneypak on the line to be told he couldn't talk to anyone til monday and the fraud investigation department would call him. So Monday came and went with no call so he called after work and was told that there was no way he could call in to the investigation department (apparently they have no phones) and that a note would be sent to them to call asking for documentation today and again today there have been no calls. I have a scan of the original receipt and moneypak card. There was no fraud and the money on our now frozen mango card was for bills and rent and we are risking eviction if we can't get it released. Does anyone know how to contact moneypak fraud investigation or how we can get access to our frozen funds on our prepaid card? We are desperate :( [protected]@hotmail.com

I have been attempting to add a 200 moneypak to my paypal account, ---but they say I have reached my limit and need to be approved to go over $250 per year SO then a screen comes up telling me to give my address, ssn, etc. So I fill this out. Actually I have tried doing it several times. When I hit "continue" I am presented with a screen saying "Validating Address Information..." And that screen just stays there - I waited two hours Saturday night - On Sunday I tried again and waited two more hours. On Monday I tried again for over an hour. And today, Tuesday, I have waited over an hour. And the screen just hangs there.

I've tried two different computers. No difference. I also tried having my friend put the $200 into his Paypal account - but the same thing happened to him. Greendot is not validating my address information and letting me put my Moneypak into paypal.

I telephoned Moneypak and spoke to customer support. The person told me the problem was with Paypal and gave me Paypal's number. So I called Paypal. Paypal assured me the problem was with Moneypak. So I called Moneypak again. Altogether I spoke with four representatives of each corporation and none of them could help me. On top of that, Moneypak's hours are 9 to 6 EST so for me, in Oregon, their office closes at 3PM. Pretty crummy for such a huge corporation.

I am a senior citizen. I live on a Social Security check of a thousand dollars that has to suffice to pay all my bills, rent, food, gas, everything. I purchased the $200 Moneypak because I needed to get computer parts on ebay. But now my $200 is in limbo. I purchased the Moneypak at Walmart - so I returned to Walmart and asked them to give me my money back. They can't do it. I am stuck.

I googled the problem and I see that other people have had the identical problem. One person at Moneypak's consumer services did tell me that other people are sometimes having the identical problem.

My friend who is a computer technician of twenty years standing tells me the whole thing seems like a scam to him.

Paypal can't help. Moneypak seems very disinterested. The Indian employees I spoke with were simply not helpful.

This is a bummer...

I'd really like to have these funds in my paypal account as soon as possible. I've contacted customer support at both GreenDot (moneypak) and PayPal. Greendot told me it was a paypal issue, paypal told me to "try later".

As the fraud officer in a small bank in Co. I recently saw a check and letter regarding this Greendot scam. Counterfeit checks are now being issued on KeyBank Service Corp. The name of the contact at Greendot is now Katherine Hennessey, an independent grant broker wth Greendot. (yeah, sure) One of our cusotmers got caught in this scam and lost $898.