Green Dot
Reviews and Complaints

My wife's coworkers purchased a greendot card in the amount of $200 as a gift to provide funds to visit her daughter in the hospital. I activated the card for her on 9/11, the day she received it, and attempted to use it on 9/12 to purchase goods and get her some cash. THE CARD WAS REFUSED. I immediately took the card and materials along with the receipt to Walgreens where it was purchased. The manager help me contact greendot. In the fine print we found two things:
1) Walgreen will not stand behind greendot and refund the purchase price of $202.95 after they verified there was still $200 on the card.
2) Greendot will not allow cash to be drawn from the card for a minimum of 15 days.

All of this information is hidden inside sealed plastic and on receipts put in your bag after you pay. The bottom line is stay away from Walgreens because of they can screw a senior, it's bonus time. Also never buy a card that cannot be activated at time of purchase and where you cannot immediately use the cash.

Walgreens ought to be ashamed to be complicit in basically stealing the use of emergency money. All of this should be disclosed on signs and explained by the clerk.

On 9/3/2013 I purchased a green dot money pack from walgreens in sacramento california. At 9:55pm befor I purchased the card I picked up 2 extra cards for future purchase so as not to run into the inconvenience of going to a store that do provide a green dot reload but don't have any money packs in the store. But a mixup happened with the other two cards and the actual card I put the money on, so as it were I tried to find the card that actually had the 60. 00 dollars on it by trying all the money packs till I got the right card, well I had no idea that this would freez my account and my money for 10 business day's till a investigation is conducted. This should be a notification on the actual money pack, explaining what will happen to you if you try to loade blank money packs! It was the only way I knew how to find the right money pack number. After talking to several peoople and asking if my aunty could load the money on her card it has been mistaken that the money pack belongs to her and now they want to send her my check. All I wanted to do was pay my phone bill. Now my service will be turned of and my money sent to someone els for making a simple mistake. Woooow is me. : (

They do not work with law enforcement! They do not help the local authorities. My poor police officer got switched to so many different so called legal hot lines. They never released the source that got my money! These people are crooks that help crooks they hide behind this so called list, but when law enforcement steps in and you don't release the information that appears to be obstruction of justice. They have no helped or been cooperative at all! They send out the same above generic message about this so called list of venders you have to read. When someone threatens you with a criminal bench warrant how many people are going to read this list? Plus they have blacklisted them. They know who it is and wont tell. They support the criminal not the customer! Run!

I bought a green dot money pak in February 2013 and I have not received my new card I have called them 7 times. They keep saying it will be here in 7 to 10 days

Green Dot money card took my 150 dollars and said that I took the money from myself ! they told me that they saw where the funds went but they will not tell me where but told me that I had to sue the person that took my fun but they will not tell me who did it. I purchase and 150 dollar money pack from Rite Aid I called Kohl's department store and was placing an online order when I remembered that I had loaded my visa yet so I called on the 3 way with the representative on the phone from Kohl's and try to load my moneypak in which they told me my phones are being sent to my other card. I do not own another moneypak card or visa Green Dot card so I called them and they said they would investigate and at the end of their investigation they decided to say that I was the 1 that access to the funds and they refuse to give me my money back. Who do I call for help or do I have to go to the Philippines and try to retrieve the money myself?

Please don't take a loan from this number [protected], it's a scam I was stupid enought to send this guy name mark 450$ for a loan of 3000. When he received it he called me back and said 450 more because of my bad credit, which I believed him because my credit I terrible so I sent it again through a green dot card they took the money and called back and said I had to pay off one of my existing pay day loans which I do have a past over due payday loan mark said send them the 390 which is the amount of my other loan so I did, so stupid! After I did that then he called back saying it was another problem with getting the loan because they had to pay the lawyer who susposly took care of other pay day loan. That's when I just new for shore it was a scam. These people beat me out of 1300$, that I borrowed from friends and family members. When I told him that I wanted to cancel the process because I'm not giving anymore money to them he told me I couldn't get none of my money back and there's no one I could talk to. If you are reading I was so stupid and in need of money because I was laid off for a whole month I didn't take a minute and think. Please don't be like me and deal with these guys they are all scammers. This scam they played on me have ruined my life I'm in serious debt and there's no way I can my money back

beware beware money paks theft .I've used moneypaks for apprx 3 yrs and have been very careful about keeping the card and receipt in hand until money is transferred..

However, i bought a 500 dollar card about a month ago at 7 eleven and called the number to transfer funds and money was gone..!.. they said it was transferred to a debit card ... how? I am getting the run around and no resolution for almost a month now, i have called several times the dispute dept, sent them a copy of the receipt and moneypak card... no call backs and 5 days is now 30 days.. I'm pissed and will seek legal action to the full extent of the law if monies r not returned and now will become an advocate to warn others and seek action to this growing problem. I will not give up..!... Any interested in pursuing a resolution and bring this problem to light to the media and law enforcement and even file a lawsuit...please respond, also if u have any suggestions.

Three days ago I went into 711 and bought a green for reload card for 255 I then went to try and reload it to my card and it said that the card was no good I kwent back into 711 and told them this and they said that they cannot give refunds and that I would have to call there office. I then called there customer service office and they told me there was a block and the reload card and that I would have to send in a copy of the of the card and proof that I bought it I did it vie email with then on the phone and they said that they got it and that 711 did not load it onto the card right and that I had to wait 24 hour so they can load it on the card. I called back and they said that they still cannot load it on the card because some one else used the card and load it on there account I then said how is this when you said it was blocked they then said they dont know how it happen but I will not be getting my money back and they cannot tell me who used it they just flat out robbed me for 255 bucks if any one out there can help me get my money back please email [protected]@hotmail.com thanks

I purchased a Moneypak at Walgreens. I attempted to put the money into my paypal account, but it was not accepted due to their computer system not accepting my address. I called, but they could not help me. I requested a refund check. I waited the required 2 weeks. They told me twice that the check had been mailed. After the third call and several "holds", I was transferred to Nolita who admitted to me the check was NEVER sent. She said she would send it Fedex and it would be here no later than 1/15. It never showed up. I called and was told absolutely nothing. Said supervisor would call me back, they had no tracking number, and just a series of holds. This place is a SCAM! Beware!

Dear mr. Streit.

Dear mr. Streit please allow me to introduce myself as well as my situation. On saturday 1/5/2013, I entered the snellville, ga wal-mart to purchase a wal-mart green dot money card. Upon purchasing my green dot money card for $362.00 plus the $3.00 money card fee $365.00 for a total of $365.00, I attempted to call to activate my green dot money card. Upon attempting to activate the money card, when the rep arrived online, she requested to know "how could she be of service to me". I advised her that I was transferred to her I believe her name was jocelyn and she identified herself as a supervisor. I advised her that I was prompted to her when trying to activate the wal mart money card. After putting me on hold for a lengthy amount of time she came back and advised me that she was unable to activate the card because she could not verify the personal information. The money that I used to purchase the card was to pay for my walton emc electric bill and gwinnett county water bill by monday 1/7/2013. I had a disconnection notice on both my electric and water and had to pay them both by monday morning. I was advised that the activation of my card could not be processed because of the failure to verify personal information. After being placed on hold numerous times and waiting in the wal mart money center to attempt to get my money that I had just given to the clerk refunded, I was advised by jocelyn that in no way could the clerk refund my money at the money center because the “bannk” now had the money and the clerks were not authorized to refund the money at the counter. I requested the money be transferred to an old card and I was advised after being put on hold again for approximately 1 — 15 more minutes that the card was closed and shut off due to a false claim (That I never made) earlier in 2012. Jocelyn went on to advise me that I could not have the funds transferred nor could the monies be refunded to that card and that I would have to wait approximately 15 days for a check refund. Upton advising jocelyn that I would not be able to wait 15 days for a check for monies that rightfully belong to me that I just paid and need refunded to pay my electric and water bill before disconnection I was again put on hold. All in all I was on the line for almost 2 hours (1 hour and 40 minutes) at the wal mart money center in snellville, ga in an attempt to resolve this issue. The customer care manager also came over to see what she could to assist. I was then advised that I could be refunded via next day service and should expect to receive my money back via check on monday to be processed by the bank for a tuesday delivery. I was advised that I could call back on monday 1/7/2013 to speak with a manager since there were no managers available on the weekends, to see if the refund could be processed sooner. I contacted wal mart on monday and was advised by another supervisor that the refund check was requested and that the check will be received on tuesday 1/8/2013. Both my lights and water were disconnected on monday morning. I along with my two year old child stayed in the car with the motor running before entering the house to retrieve the warmth.in addition we both bathed at the burger king monday evening because we had no water to bathe on monday night. My child is 2 years old and 3 months. I received a call back from I believe his name was “grant” or greg” on monday 1/7/2013 who advised me that I would receive the check on tuesday 1/8/2013. Today is tuesday 1/8/2013 and I still have not received my money that I gave wal mart for a money card to pay my bills on 1/5/2013. I have been in my car and bathing at fast food restaurants since my utilities were disconnected on monday. Today, 1/8/2013 I called and spoke to cortez at ext 35070 and requested information on my refund. Cortez advised me after putting me on hold that my fed ex tracking number is [protected] and that the system showed that I should receive my refund on thursday 1/10/2013. He also gave me the phone number to fed ex. I am appalled I was blatantly lied to. I was promised next day air to be received no later than 1/8/2013! I have no electrricity and no water and my money has been held hostage by wal mart! After calling fed ex, I was advised that the refund had not been sent via next day it was sent 3 day service express saver. I was repeatedly lied to by you clerks including jocelyn and grant “or “greg”. I called back again this same evening and spoke to joanna l. At extension 35071, she also told me that there was nothing that could be done and that the check was sent out. I would have to wait until thursday to receive the check. I advised her that I have a 2 year old baby with no electricity and no water. Again, I received a “I apologize but there is nothing else that can be done. At this point, I will continue to stay in the car to keep warm until it is time to fall asleep then we will enter the house. I have to wait to receive my money that I gave for my bills. I have to pay reconnection fees and my baby and I have to stay in the car until we can get warm and bathe at fast food restaurants. This was my money and I am being made to suffer because of bureaucratic policy and I don’t care attitudes. No one has offered to assist with reconnection fees. No one has shown concern about my child with the exception of cortez and no one has offered anything other than an I apologize but there is nothing more we can do. I am at this point mortified and outraged at the behavior and response from wal mart and green dot! I will never shop another day at wal mart nor will I stop telling my story to everyone who will listen and/or hear this message. This level of service is deplorable!

Regards,

Carla smith
[protected]
[protected]@yahoo.com

I purchased a moneypak card from a store, paying a 4.95$ servicing fee. I put 30$ on the card, intending to put the money on my paypal. I opened the link from paypal, and it brought me to the green dot site, asking me to put in my code, specificly stating that the 30$ would be put on my paypal. After submiting my information, I recieved a message saying the would not put my money on paypal, but send my 30$ in the mail via check, but keep my 5$ servicing charge. This company stole my 5$ and I wont recieve the rest of my money for 1-3 weeks.

I have purchased Moneypaks before and loved them till today, I put $90.00 in one to send some to PayPal and send the rest to my Rushcard and no where on the card does it say you can only use the code in one place I was under the impression that you can no longer use it when there's $0.00 in it, if I knew then I would have dumped it all in my Rushcard then send some of the money to my PayPal account. After calling them and explaining my situation they said they couldn't help me saying I can only use the code once and you can not change how much you can take out of the Pak (well if that was the case then I wouldn't be calling you now would I?) did not even asking me for information to see if I was telling the truth and made it sound like I was trying to get free money out of them and that really made me mad I just said enjoy my money then thief. I will never use Green Dot again.

My greendot card expired, they didn't send me a new one and have kept my money. Every time I call they state the card is on it's way. I stopped direct deposit because I haven't received a card and they are hitting my card now with monthly fees even though I don't even have a card. I sent a BBB complaint, yet no respnse. Hurry and take your money out this card before it expires.

Green Dot SUCKS! I used to have $500 of every paycheck deposited onto my Green Dot prepaid card to waive the fees.

This worked great until random stores across the country somehow drained my account.

I investigaed.

A CVS in North Carolina took $13.41 from my Green Dot account. Incidentally, my account balance at the time was *EXACTLY* $13.41!

I called Green Dot 2 or 3 times, they said wait till it is not pending, it will go away. I asked Green Dot to give me more information about the transaction. They told me that it was a PIN transaction and they told me the exact time it occurred. I cross-referenced that information by calling the store manager, and he confirmed that no such transaction ever took place at his store. (Which, again, was several thousand miles away from where I live.)

Of course it didn't go away, the transaction finalized. I called green dot back and they finally credited me for $13.41.

Then a week later the exact same thing happened, at a different store, and this time again DRAINED MY ACCOUNT! The transaction amount was equal to my card balance!

This leads me to believe that:

Someone (a fraudster) who WORKS FOR greendot is taking people's money away by making fake transactions.

I stopped using green dot and will be trying out bluebird in the near future.

i tried to add a money pack number to my prepaid debit card using money pak number but it was not added to my card because of the connection problems and they said try again and i did then it said the same thing on the site ry again or contact money pak so so i tried again here on the internet and then when i called they said the money pak number was invaild so i talked to a representatative and i explain everything to money pak agent and the said to check again because the said it was added when infact it was not added to my card and according to the transaction on the site it was not added at all i checked they are stealing 1000 from me and it is not fair something should be done because it was not added to my card my name is keith clark you can contact me at [protected]@yahoo.com hope you can help me i am enclosing proof that it was not added to my card here is the money pak no in question [protected] in the money pak numbers you will see that number was not added to my other deposits i have only three money pack numbers i want this checked out please and get back to me

I get a VA and SS check by driect deposit and one comes on the 1'st and one on the thrid but when I had TD Bank North they would release it on the 30th or on the 2nd and Green Dot never puts the money in until the 1st and 3rd at 4am and also when I use the card I get charged a ton of money by them and the bank and it seems like the money just dissepers and it must happen to other people so do not use this card its a RIP OFF...

Sent my husband to walmart to load $500 on the walmart /Green dot card. he gave the customer service person the card she ran it gave him the receipt. reference # [protected] He called me so I could pay bills. I went to pay and the card was declined I called him he brought the receipt to Walmart and come to find out they some how put the money on a different card. They told my husband that he gave them the wrong card and we were trying to rip them off. He told them to cancel the transaction and he would take his money back. they told us there was nothing that they could do we had to call green dot. called green dot they said there was nothing they could do we had to go back to Walmart they processed the transaction. There has to be a way to get my money back. we do not make a lot of money and this really really really hurts. So please if anyone knows what to do please. We are NOT ripping anyone off, it almost seams like the person behind the counter ran a different card. We asked to see the security film and the manager at walmart refused. So maybe it is a computer error, they are not perfect. please i need my money! help Please !

It took ten months for me to receive my "real" greendot Mastercard after purchasing the "temporary" card and going through the whole hullabaloo with registering. I activated the card quickly using the number on the card, but that's where the "ease" of working with greendot seemed to end. I fought for no less than two hours with the greendot website over the issue of the security questions which, apparently, after you click "save" on the website, never ACTUALLY, REALLY get saved onto their servers to wit: not only did I change one of the security questions to "what city was your mother born in" on three different occasions, but I also correctly typed the name of the city into the "answer" space three times. Each time I tried to log in, I was hit with the "what city was your mother born in?" question, answered it correctly, and encountered an error message which states "this does not match the information provided in our system." Two hours of this. This AFTER, mind you, that I spent ANOTHER hour on that website registering my card (apparently even though you do this on the phone with greendot, what you do on the phone with them doesn't matter nearly as much as what you do on the web) but have issues entering the CVN. Now, I'm not an idiot, and so I can type three little numbers. I entered those three little CVN numbers no less than six times, and each time I was told "this number does not match the information in our system." In spite of the fact that the numbers- the three numbers I had entered six times- were printed in black ink on the back of a plastic card that sat no less than two inches away from my computer screen. Miraculously- and I say miraculously as nothing, in any of the information that I entered no less than 12 times, was EVER changed in any way, shape or form, including spelling, capitalization or what have you- I was allowed to log in to the green dot system and found much to my chagrin that the account, the card to which I literally JUST RECEIVED TODAY, was "closed due to a lost or stolen card" (I never reported my card lost, stolen or damaged) and I was told that I should "wait for [my] new card to arrive." On top of ALL of this, both their customer service hotline AND their "live online chat" are closed and I will have to wait until TOMORROW to get in contact with them. Horrid, HORRID experience thus far- and I've only been an actual, literal, "card holding greendot customer" for...what has it been...three hours? I shudder to think about what else these folks will find a way to befoul.

back on July 20Th i payed my insurance and phone bill, on July 23rd direct TV pulled almost 600 out of my green dot money card without my consent but the funny thing is They didn't pay my ins and phone bill but i paid the ins and phone first on the 20th, i still don't have my money and i have no ins and a disconnect notice on my phone. now today i bought a new card from walmart so i would have a different card, they took my money that i needed to pay bills and when i went to activate it they said that i can't have a card cause i disputed direct tv and this is the same company i don't have a signed contract with, now the green dot card has my money and direct tv has my money about 1100 dollars worth not counting what all i have lost. now i think walmart, green dot, and Ge capitol bank should be held responsible, i would like to Get enough people to Get a class action suite against all three, my email is steel.[protected]@hotmail.com. when they steel all of are money who will shop at walmart or have money for the bank or order direct tv. something has to be done. green dot said they called and left a message if so with who and do you think if they would have told me that i couldn't have a card over there screw up to start with i dang sure wouldn't have handed them another 720.00 $ and i have all the proof.

I Originally went to a 7-11 to put money on a money pak refill card, $260. I went home to put the money from the refill card on to my Green Dot credit card. To my surprise there was only $100 on the refill card not the $260 I paid at the 7-11 not 20 min before.So after returning to the place of purchase I was told I needed to call green dot. So I did and they told me they would check into it and let me know the following day. It has been 3 weeks since I bought the $260 refill card. I now have all of my accounts with them suspended and regret to let me know this so in the mean time I went to buy another GD credit card and load $200 on this card. Of course it let me put the money on the card but guess what with my accounts being frozen I lost that $200 as well. And when i asked why my accounts were closed i was told due to suspicious activity. Are you F***ING KIDDING ME! When I asked for a example of what suspicious activity they saw to close my account they couldnt tell me. But what i got from it is they didnt like what I was spending MY money on.FYI I am buying things off Ebay. Thats what I do with the GD cards. So anyone doing purchasing with GD and Ebay watch out as well cause green dot my freeze your accounts. So Now I need to jump thru more hoops send in more faxes of proof of purchases(which I already have done for the privious $260) and if they feel its vaild then they MIGHT give me my total of $460 back. People I am so F***ing mad I would love if this comapny was taken out of business. So now I out $460 and now no credit cards to pay bills or decide what I want to spend my money on. I WILL NEVER USE GREEN DOT AGAIN! They STOLE YES STOLE $460 of my money i had trusted with there company. F**k GREEN DOT / MONEY PAK!