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Green Dot review: Prepaid credit card card

J
Author of the review
2:39 pm EST
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Avoid this bank like the plague

I opened an account with them and had SSDI deposited for two months. On the second month I was using my account and and received a text stating my overdraft protection was suspended even though I never activated it so I like what ever I don’t use it. Then I get a text my account is overdrawn by 41.00. So I call them and the automated system says my card is closed and I can’t request any more cards from there bank, then tells my balance which was in the positive which I new. Then after an hour on hold then I’m told that my account was closed due unusual activity. So asked what the unusual activity was and they couldn’t tell me. So I demanded a supervisor who after reviewing the account with me couldn’t find any unusual activity so transfers me to another department who supposedly could remove the blocke and get my account re opened. I speak to for half hour. He then tells me that due to unusual activity he cannot reopen the account and my only option is to request a refund. I then ask again what the unusual activity was and he tells me that due security policy’s he cannot tell me. I request a refund he tells me he is emailing me form I need to fill out sign and return with a picture of the front and back of my state identification and wait three to six weeks for the refund to be processed. I then ask what happens to my direct deposit that’s in a couple days he says they will accept the deposit and I will the have to request a refund for that and 3-4 weeks and they will continue to accept the deposits until I can get it changed and I will have to request a refund for each deposit

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    Nov 20, 2024